Really great photos but super poor communication. My family live the pictures I bought froma gym comp and want to order some. I have emailed, instagrammed and facebook messaged over the past couple of... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
⭐️⭐️⭐️⭐️⭐️ DE Photo – kind, patient and truly professional DE Photo were the official photographers at my daughter’s school Sports Day. I was the last parent left by their van, trying to plac... Mehr ansehen
Unternehmen hat geantwortet
My daughter won a photo in the raffle after her gymnastics show and the service was brilliant! We were given two photos instead of just the one, it was printed quickly and given to us to take home wit... Mehr ansehen
Unternehmen hat geantwortet
They printed a tournament photo that unfortunately had the incorrect details by mistake, but were so quick to get back to me to get it sorted! They have sent out a brand new photo to me and the servi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Since 2002, DEphoto has specialised in capturing quality event photography from more than 45,000 events. As a result of our experience, efficiency and dedication to providing the best onsite printing solution for our customers, we are now the largest school, sport, club and event photography company in the UK.
Kontaktinformationen
Unit E1 Moor Hall, RH19 3NR, Dormansland, Vereinigtes Königreich
- 0333 600 1020
- orders@dephoto.co.uk
- www.dephoto.biz
4,4
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536 Bewertungen
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Poor customer service
I recently purchased photographs after my son’s sports day at his prep school in Birmingham on Thursday. Unfortunately the poor customer service that I received completely spoiled what should have been a positive experience.
The lady serving at the front of the van was very rude, impatient and made me feel rushed, despite there only being two people behind me in the queue. She huffed and puffed throughout, despite the whole interaction being less than 5 minutes, spoke to me with an attitude and seemed reluctant to let me check some zoomed-in photos to make sure my son was actually in them before I purchased them. She also asked me which colour frame I wanted, making it seem as though it was included, only for me to discover that it was an optional extra, to which she gave me more attitude when I asked her to remove the frame from the order.
The staff at the back of the van who were retrieving the photographs were polite and helpful and the photos themselves were good. However, this lady’s poor customer service completely overshadowed the experience. I hope this feedback is taken on board for staff training, as no customer should be made to feel like they’re an inconvenience when purchasing photographs of their child.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von DE Photo
Hi Aisha,
Thank you for taking the time to leave such detailed feedback.
I'm sorry to hear that your experience with our customer service left you feeling disappointed, particularly when purchasing photographs of what should have been a special day for your son.
I'm pleased to hear you were happy with the photographs themselves and found the team preparing them to be polite and helpful. However, that's clearly been overshadowed by how you felt you were treated during your purchase, and that's something we take seriously.
We'll be discussing your feedback with the team so we can understand what happened and ensure the level of service we provide matches the standard we expect.
If you'd be willing to contact me directly at mike@dephoto.biz, I'd welcome the opportunity to discuss your experience further.
Thank you again for bringing this to our attention.
Not good very hard to find photos
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von DE Photo
Hi Kevin,
Thank you for taking the time to leave a review.
I'm sorry to hear you found it difficult to locate your photographs. We'd like to understand what happened so we can help and see if there's anything we can improve.
If you could email me at mike@dephoto.biz with the event name and date, we'll be happy to look into it and help you find your photographs.
Thank you for bringing this to our attention.
Great photographer!
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von DE Photo
Thank you for your review, Mrs Campion. We’re really pleased to hear you were happy with your experience. It’s great to know our photographer made such a positive impression. We appreciate you taking the time to leave a review and hope to see you again at another event.
Antwort von DE Photo
Thank you for taking the time to leave us a review. We're really pleased to hear we got straight to the point and provided the information you needed. We appreciate your feedback and hope to be able to help you again in the future.
Antwort von DE Photo
Thank you Keisha for your kind review.
Absolutely amazing thank you so
Absolutely amazing thank you so
Much
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von DE Photo
Thank you Ellie for your kind review.
Antwort von DE Photo
Thank you Zamir for your kind review.
Have to pay for it when i already paid…
Have to pay for it when i already paid for the event
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von DE Photo
Hi Tolga,
Thank you for taking the time to leave a review. We're sorry to hear that your experience did not meet your expectations.
From your review, we're not entirely sure what has happened, and unfortunately there isn't enough information for us to identify your experience or investigate the matter properly.
DE Photo provides an optional photography service at sporting events. While admission to an event may be included within an entry fee, photographs are a separate optional purchase (like many other services such as food, drink etc.) and are never included as part of the event entry.
We would genuinely like to understand your experience and investigate your concerns. Could you please contact me (mike@dephoto.biz) with the name and date of the event you attended, together with any order details, so that we can look into this fully?
At present, we have been unable to identify you as a customer from the information provided, but we would welcome the opportunity to investigate and resolve any genuine issue.
It was a great experience thanks for…
It was a great experience thanks for organising
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von DE Photo
Thank you Tonin for your kind review.
Antwort von DE Photo
Thank you AA for your kind review.
Wonderful day my son absolutely loved…
Wonderful day my son absolutely loved the whole event. Thank you spurs
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von DE Photo
Thank you Nicola for your kind review.
Antwort von DE Photo
Thank you for your kind review.
Antwort von DE Photo
Hi Liz,
Thank you for taking the time to leave a review.
We're sorry to see that your experience has led to a 2-star rating. Unfortunately, your review doesn't provide enough information for us to understand what happened or to investigate your concerns.
We would genuinely like the opportunity to look into this for you. Please contact me (mike@dephoto.biz) with the name and date of the event you attended, together with any order details if applicable, so that we can identify your experience and investigate it fully.
At present, we have been unable to identify your experience from the information provided, but we would very much like the opportunity to understand what happened and, where appropriate, put things right.
Perfect........
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von DE Photo
Thank you Ovidu for your kind review.
Antwort von DE Photo
Thank you for your kind review.
Ver good and also had good quality…
Ver good and also had good quality photos . Do recommend
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von DE Photo
Thank you Camilla for your kind review.
Accomplishment
Was a positive and exciting environment fir children ti be involved in. Encouraged achievements and praise.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von DE Photo
Thank you Emma for your kind review.
Awful experience - not worth the money or hassle
Awful experience
I paid £40 for a photo with a frame that was broken. When I reached out about the broken frame that I had paid the extra £10 for, I was told I would be refunded for this.
I emailed several times with my details and questioned the whereabouts of the refund as it seemed after agreeing, I was being ignored.
Almost a month later, following several emails that weren't responded to, when I threatened further action if I did not receive the refund, I finally received a response and a refund.
I should not have had to chase excessively for this refund.
I was also told that the refund was a gesture of good will, it's hardly good will to refund for a broken item!
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DE Photo
Hi IJ,
Thank you for your feedback. I am very sorry that you had to chase repeatedly for a refund relating to a damaged frame. That should not have happened, and the communication you describe falls below the standard we expect.
As DE Photo operates through a branch network, I would like to identify exactly where the issue occurred and review the handling of your refund. Please contact me at mike@dephoto.biz with the event details and the email address used, so I can investigate and ensure any necessary action is taken.
Please accept my sincere apologies for the frustration caused.
Very well organised
Very well organised. Great presentation for the boys.
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von DE Photo
Thank you Jenna for your kind review.
Antwort von DE Photo
Thank you Craig for your kind review.
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