David Neal Dental Bewertungen 23

If I could give less than one star I would as they don’t even deserve the one.

I have a terrible fear of the dentist, so I had avoided booking an appointment for a long time. In that time the practice had changed to David Neal. I decided it was time to book in, so I explained I had been a patient when it had previously been another name but could I have an appointment please. They begrudgingly made me one (the receptionist I spoke to had a real attitude). The morning of my appointment I suffered an aura migraine which meant I couldn’t see, I literally couldn’t see in front of me, this was twenty minutes before my appointment time so my husband called and explained and asked to rebook, apologising for the short notice. They chucked me off their books. They refused point blank to rearrange, despite me being temporarily BLIND, citing that SEVEN YEARS ago, before they took over the previous practice, I had apparently missed an appointment. I made a complaint when I was able to, and I got the nastiest, snottiest replies from their incompetent manager (Hastings branch, by the way, and I not I’m not the only person complaining about them… why am I not surprised). I took it as far as I could but my complaint magically disappeared with no record of it being made.

This morning I have made another complaint about them. My husband is still registered with them and attended an appointment this morning. He was booked in for 0840. Our daughter had a doctor’s appointment at 0940, which gave plenty of time to get there, had the dentist been on time. I had no choice but to cancel her appointment for a second time (first time was due to illness), apologising profusely to the doctor’s surgery, because my husband was left waiting for an hour. He arrived ten minutes before his appointment time. So thanks to them she’s had to miss her appointment, and I still have no dentist. I also suspect they pull problems out of the air and I wouldn’t be surprised if they damage teeth since my husband has had so many infections since seeing them. They are completely and utterly incompetent, they have a vile attitude, they’re greedy and I wouldn’t now go with them if you paid me to. AVOID LIKE THE PLAGUE.

Oh and if you for one second doubt this, my husband heard a conversation the receptionist had about a patient who called in to cancel their appointment due to the death of a child. They told this person they still had to pay for their appointment. That is what these people are like. Merciless, greedy, inhuman. I hope they go under.

I’ve just had another appointment at my local David Neil in Kingstorphe, Northampton. I cannot emphasise enough her professional kind, polite and helpful Ms. Kayleigh and Ms. Zoe have been today. Despite me getting anxious and almost fainting from fear of my gum disease, they were both unbelievably kind and patient, having the AC on, a drink water some glucose tablets to get some energy, and even fanning me too really get back well. I wish I didn’t become so nervous and dizzy , but their approach was top class customer service and real human care. Real heroes! Wishing you all the best, and see you in three months!

I’ve just left the Langney shopping David Neal dentist outlet with my jaw dropping.
They contacted me for a check up. No price mentioned btw. I waited 40 minutes later than the appointment to be seen and it took less than 5 minutes to check my teeth. Yep everything fine, just as I thought, a little mirror to inspect and a prod here and there. Something I do regularly at home. I didn’t even receive so much as a clean. Probably no need as my teeth are absolute tip top condition. So when I headed for the door half thinking that it must have been just to check all was ok for the future appointment they had pushed my way for a crown at a cost of £1,500. I heard. Would you be paying by card? Heading back to the counter….Oh right, I said, how much is it? That’ll be £65.
£65!?! You’re joking! He didn’t do anything I remarked………I’m sorry she said and looked genuinely very sorry if not a tad guilty for having to rip people off. Then handed me the card machine. I was flabbergasted.
David Neal franchise are taking the mick. Find yourself a dentist that’s not so greedy on their pricing. Or at least does something for the money they ask for!

I had a hygienist appointment at the Kingstorphe clinic in Northampton. The hygienist, Mrs Anjali Kurup, has done an exemplary job. She is not only very skilled, but also kind, patient and pays attention to detail. She was great at letting me know how the process will be before proceeding. I can’t recommend her enough. Thank you!!

Compelled to let others know of another professional and competent visit I experienced. Nearly three hours of dental work so quite a major session but Im totally amazed. Some minor discomfort during the procedure, which we all expect, but afterwards and through now into 4 days later no pain or discomfort at all and Im chewing again - ha. Sayed said he gave me the good stuff for my numbing injections - sure did. I can't fault the professionalism or caring attentive service from all the team at this practice. My dental care will continue here for sure. Thankyou all. Give it a go yourself and you won't be disappointed I know it. - M

My son and I have been going to the dentist in Hayward Heath for 20 years and it’s now impossible to get there so have been looking for a new dentist for a while now and visited a couple of them At last we have found this lovely dentist so I’m impressed by their care to every detail so have no hesitation to recommend them the girls make you feel at home as soon as we arrived they were so friendly and Iv booked my first appointment next week

Great team. Made my entire experience stress free. I cannot recommend enough.

I started my treatment with palm in April 2025 as I was so petrified of dentist from a child I can’t thank palm and her team for making each visit to her beyond belief she made me so comfortable at this dentist she has gone above and beyond for me I was at ease with her every time I had a lot of work done and she and her colleague explained everything she was going to do I’m so pleased with the results and would recommend this dentist David Neil and palm if like me a very very nervous patient to anyone so I thank you palm from the bottom of my heart

David Neal dental. Northampton.
Less than one star.
My advice is AVOID
Site of extraction painful and not healed after over a fortnight. Bone is visible.
My previous dentist- to whom we have returned, was appalled.

From the very first moment I contacted David Neal Dental in Northampton, I knew I was in safe, capable, and truly caring hands. I had been researching options for dental implants for quite some time, but it was only after my experience here that I truly understood what exceptional patient care looks and feels like.

I came to the practice seeking a solution for my lower arch, having struggled with dental issues for years that affected both my confidence and comfort. I had heard about the All-on-Four implant system, and after an initial enquiry, I was quickly and efficiently booked in for a consultation. That very first interaction set the tone for what would become one of the most positive and reassuring healthcare journeys I have ever been on.

First Impressions & Leadership – Temi, the Practice Manager
A special mention must go to Temi, the Practice Manager, whose professionalism, warmth, and meticulous attention to detail were evident from the outset. Temi manages the practice with a calm, capable authority that puts patients immediately at ease. Her approach is both personable and highly organised, ensuring that every stage of the process—from initial consultation through to final check-ups—runs smoothly.

Whether it was scheduling appointments around my availability, coordinating consultations, or making sure I was informed and reassured every step of the way, Temi made the entire process feel seamless. It’s rare to find someone who combines technical knowledge, empathy, and operational excellence so naturally. She is a true asset to the practice and a big part of what makes David Neal Dental stand out.

Expert Clinical Care – Dr. Syed Ali & Initial Assessment
My initial consultation was with Dr. Syed Ali, who took the time to understand not just the clinical aspects of my case but also my concerns, expectations, and goals. He approached the appointment with a calm confidence, explaining every aspect of the diagnosis and treatment options in a way that was easy to understand, yet never patronising.

Dr. Ali was the first to mention that I might be an ideal candidate for an All-on-Four implant solution. His ability to balance professional knowledge with compassionate care helped alleviate many of the anxieties I had carried in. His thorough assessment and clear referral to a specialist gave me full confidence in the direction we were headed.

Specialist Treatment – Dr. Eial Makori & All-on-Four Implant Procedure
Once referred, I began treatment with Dr. Eial Makori, the specialist responsible for carrying out my All-on-Four lower arch implant. Dr. Makori is, in every sense of the word, a master of his craft. From the very beginning, he instilled absolute trust and confidence with his clinical precision, thoughtful explanations, and steady, reassuring demeanour.

The procedure itself was completed in a single day, which is a remarkable achievement considering the complexity of the treatment. What impressed me most was the level of planning and care that had clearly gone into making everything as efficient and comfortable as possible. Every detail had been thought through—from pre-procedure instructions to post-operative care and ongoing follow-up.

The results? Truly transformative. Not only have the implants restored the functionality I was missing, but they have also renewed my confidence, self-image, and overall sense of wellbeing. The aesthetics are natural and beautiful, and I’ve experienced minimal discomfort and fast healing—testament to the skill of Dr. Makori and the wider clinical team.

A Culture of Excellence
Beyond the individuals already mentioned, the entire team at David Neal Dental deserves recognition. From reception staff to dental nurses, every person I encountered was courteous, knowledgeable, and committed to creating a supportive, welcoming environment. The practice itself is clean, modern, and impeccably maintained, offering state-of-the-art facilities without ever feeling clinical or impersonal.

What truly elevates this dental practice above others is its culture of care. Every team member seems genuinely invested in providing the best possible experience for their patients. It is rare in any field—especially healthcare—to feel so well looked after, both medically and personally.

Quoted around £3k for dental work after my first check up at Dave Neals, Langport, Somerset.
Went back 18mths later for another check up and was quoted £30,779 after paying over £200 for X-ray and AI that wasn’t even explained to me. 90% was for cosmetic!! Total rip off.

I am a new patient. I am 87yrs old. People often speak to me as if I am a child, they don't credit me with being able to comprehend. Aaron was my dentist. He was professional and friendly. He explained my options, verbally and with x-rays and photos. I am VERY happy with his work.
Thank you Aaron, you made an old lady very happy

I was reluctant to find a new dentist that I could trust, but after the first consultation i felt at ease.
This dental practice ,from the initial appointment through to the final steps of my extensive treatment have provided an excellent experience.
Eial and Michael took time to explain the details of my treatment plan and explain any process that i was unsure of at every stage.The communication with everyone involved has been exemplary and professional .

Have been useing david neal hastings for 10 plus years but my old dentist left. went in today for on going treatment and was appaled at how i was treated by a receptionist and johnathon christensen dentist ? Not professional at all who told me dentistry is a lottery and comes with no guarantees if he could read the future he would win the lottery and not be a dentist he dod not want to do my treatment probably because it was nhs work he was aggressive and i felt bullied and could not wait to leave I WILL NOT BE GOING BACK use david neal at youre perril. Terrible !!!!!!

Excellent and highly qualified professionals

I’ve used David Neal for a long time now (& in its previous incarnation too)
My entire family use them and we’ve only ever had excellent experience with them.
They’re kind, courteous, respectful and their pricing is always reasonable. Particularly given the current climate.
My Dentist Mr Hayes is exemplary.
I highly recommend them.

Amazing dental practice!!!!

Most caring staff, all from the reception team to the clinical staff. Really impressive treatment options too.
Would recommend this practice to anyone.

We delayed this review as we were worried about "a knock on the door, being old and nervous".......But now ? We MUST warn folk. So, my wife went to see David Neal. £7,045 was the estimate. Surgical extraction, sinus lift, stent, and implant crown fit. I still have the paperwork. Went to N.Petherton dentist for a second opinion. Neuralgia in top r/h tooth. Nothing more. Course of meds sorted it out. Less than £100...................I believe this surgery is less than competent. Personally, I would rather use a blind monkey. To think we could have gone ahead with this. avoid Avoid AVOID, unless you like losing money, and pain. If anyone official reads this, can the surgery be reported, surely they are scammers ?

My wonderful and extremely competent holistic dentist retired so I thought I'd try this practice. Wow, really made me appreciate my original dentist even more. He hadn't been 'x ray happy', being aware of the detrimental effect on health. I only needed to see him yearly, the hygienist twice, and his skill was such that no issues were missed and I never needed an emergency appointment.
From the first interaction at reception with 'dragon lady', things then went downhill with the dentist who didn't give the impression of having much interest in general self care, so not much of an advert for a holistic approach to health.
Lacking in people skills to say the least, he hadn't bothered to read their form I had completed and didn't exactly put me at my ease. As I already had x rays from my previous practice I said that I would rather not have more if it wasn't necessary.
I also said that I was still attending my previous hygienist so did not require to see theirs.Thankfully I had not left my regular hygienist and was waiting until I knew if I felt comfortable at the new practice before changing. Thank heavens for that at least.
So, it seems that as I clearly wasn't going to be much of an earner for them they weren't really interested in me as a patient. I was sent a rather rude letter basically encouraging me to explore other dental practices better equipped to accommodate my requirements.
So it looks like I dodged a bullet there and I can only suggest you may want to do the same.

The treatment is always excellent. Alastair put me at ease and all procedures are pain free. I do have one concern and that is the reception desk( front of house) is a disgrace with open crisp packets, half drunk bottles scattered on the work surface. Not a good impression when coming in for treatment.