I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... Mehr ansehen
Unternehmen hat geantwortet
Gabby was super fast to respond to my request of accidentally checking out when I wanted more items on my order. She quickly canceled that order so I could purchase more items on the same order (save... Mehr ansehen
Unternehmen hat geantwortet
Gabby was fantastic! I ordered and received a jacket with some loose stitching so I emailed in and was connected with Gabby. She explained everything with the review process and got a new jacket sent... Mehr ansehen
Unternehmen hat geantwortet
I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an... Mehr ansehen
Unternehmen hat geantwortet
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
PO BOX 260, 4108, Archerfield BC, Australien
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 15 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I had really good experience and was well looked after thank you so much for helping me

Antwort von Culture Kings
Donna helped me so well. I was stressed about a shipping issue and she rectified it very quickly and effectively.

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I had accidentally ordered a jacket in the wrong size and wanted to change it before it dispatched. On the day I placed my order, which was a Saturday,the culture kings AI helper said I wouldn’t be able to change the size. I decided to try my luck on Monday and call the customer service line, and Donna promptly assisted me by stopping my order from being processed and creating a new one for me. I really appreciate her for saving me the hassle of having to return the jacket and wait for a new one!

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The customer service is amazing and I love the wide range of clothing brands. I had a slight issue with shipping but thanks to staff (gabby) it was resolved almost instantly. Would definitely recommend.

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Needed assistance with an order Donna was quick to help get this done, much appreciated. Great customer support. Thank you 😊

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I had an order that i accidentally sent to the wrong address and sent an email right after placing it. The customer service operator Marleyah responded incredibly quick and resolved the problem in a matter of seconds. Amazing customer service for sure 5/5

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Ailean was amazing!!! Super helpful!! Didn’t this my request could be done and she made it happen. Thank you Ailean!!

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Although my original order was unfortunately lost in transit, I was extremely impressed with the level of customer service I received. The representative (Donna!) was professional, patient, and genuinely helpful throughout the entire process. They clearly explained each step required to submit a claim, answered all of my questions, and made the replacement process simple and stress-free. Their prompt communication and willingness to assist turned what could have been a frustrating experience into a positive one. Excellent customer support like this is rare, and I truly appreciate the time and effort they put into resolving my issue. Thank you for the outstanding service!

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Donna helped me out and sending a different shirt as this one had a fault. Quick easy response. Very helpful

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Great customer service when I needed to cancel my order, Alphonsine helped me which I very much appreciate.

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Needed assistance on size change and was instantly helped by Gabby with her patiently fast customer service got the job done promptly with new tracking.
Thankyou very much for first time assistance with Culture Kings

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Had an issue but got helped by Donna , who was very understanding. She fixed it quickly and with a good result. Much appreciated

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Madelyn Was helpful with helping me cancel an order that I had placed. She even went above and beyond to try and help me locate another size in a store not too far from me.

Antwort von Culture Kings
a big thanks to donna she was able to change my order because i mistakenly put the wrong size.. such a big thankyou to her and the team

Antwort von Culture Kings
So While making the online order i made the mistake and choose the wrong size, however i email the team at culture kings about the issue and Donna from the team looked after my request and went above the par to help me out and got the size replaced. She gave the best customer service. Highly recommended

Antwort von Culture Kings
Gabby at culture kings customer service is the best. I had some issues with delivery address and she fixed it in no time.
Thankyou once again Gabby.

Antwort von Culture Kings
Ordered the wrong size by mistake, reached out and the response was very quick and helpful! Thank you again!

Antwort von Culture Kings
Donna was super helpful on helping me change my order due to wrong size picked at checkout. Greatly appreciated.

Antwort von Culture Kings
Donna was a great help sorting my order which I accidentally messed up. I ordered the wrong sizing and she was prompt at making sure the order was stopped before processing and the right sizing was shipped out.

Antwort von Culture Kings
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.