Croma Bewertungen 

Very poor service not organize product installation false commitment poor staff behaviour.

I ordered the cooler from croma and it's way passed it's delivery time and cooler still not arrived and i tried out to customer service in every way possible they never answer and only thing i can talk to is there dumb AI agent who don't have answer of my questions
I don't waht to do now

croma company are theft money from their customers by selling deafacted products , request to all future customers of Croma please be aware . Also there technicians are frauders please be aware . Also want to tell that it’s really humiliating experience on the name of after sale service . Their customer executive only knows one thing sorry please wait that’s the only reply they Have on the name of customer complaint. Request government of India please intervene into this and take action as soon as possible , otherwise it is very big scams under the nose of our system just like digital scams .

Pathetic experience with Croma & ZipCare. Misleading info at purchase about free AC gas refill. Now denying it. Support promised fix in 24 hrs—72 hrs gone, no update. This is unacceptable

PLEASE DO NOT TAKE ANY PRODUCT FROM CROMA BECAUSE THEY DO NOT HAVE OWN PRODUCT AND THEY DO NOT HAVR PROPER TECHNICCCHIANS TO REPAIR THE SAME .
PRODUCT ARE SO FALLTY ,PLEASE ALERT DO NOT BUY ANY PRODUCT FROM CROAM OTHERWISE YOU WILL SUFFER BIG PROBLEM AND LOST YOUR MONEY.

Croma AC installed on 20 Mar 2026. Generated a Service Request for 'Low Cooling' on 20 Apr. The service was assigned to 'Onsitego' & was promised services in 24-48 hours. However no help seems to be insight even after 4 days, inspite of repeated contact with their customer care.

Extremely poor service, response & transparency.

I visited Nanded Croma and experienced poor service. Due to the staff’s lack of product knowledge and miscommunication, I had to go through unnecessary trouble and inconvenience.

Very poor customer service, nobody is responding property. In future not going to buy any croma products

I am facing problem of after sales service in my side by side refrigerator. Now it has been month that I am struggling for resolution of my problem. I have purchased extended warranty for my product from croma only still I am struggling. Don't believe on croma. Very very very poor.

Initially, a technician came and did some work, but the AC still didn’t function properly. Then, after another complaint, a different technician came and said that the previous work had damaged your PCB. You paid 3,500 rupees to get the PCB repaired. Even after that, the technician said that your AC needed a stabilizer, which you bought for 7,500 rupees. After installing the stabilizer, the problem still persisted, and you were told that there was a gas problem which cost you around 2,000 to 3,000 rupees to fix. Despite spending more than 15,000 rupees in total, the AC still doesn’t cool properly, and you are facing inconvenience. You want to file another complaint. What should you do now? The technician have not given a proper bill also.

I had a very disappointing experience with Croma after purchasing an Aquaguard water purifier.

The product is still under warranty, and I scheduled a technician visit through Croma for filter cleaning. However, the technician demanded ₹520 for the service, even though it should be covered under warranty. When I contacted Croma support, they clearly confirmed that no charges were applicable.

Despite this, the technician refused to perform the service without payment. This shows a serious lack of coordination and accountability between Croma and their service partners.

As a customer, it is frustrating to be stuck between conflicting information and denied rightful service under warranty. I expected better professionalism and transparency from a brand like Croma.

Based on my experience, I would not recommend purchasing products from Croma unless they improve their after-sales service and ensure proper communication with their technicians.

I had an extremely disappointing experience at Croma. The service there is absolutely terrible. The staff does not pay any attention to customers and seems completely uninterested in helping. Instead of being polite or professional, they respond rudely and even argue with customers. This kind of behavior is unacceptable for a retail store. I would not recommend visiting this store at all.

Maine Power Bank mangaya tha online Tata chroma ke taraf se to product working hi nahin tha product diya tha aisa karo Man ke taraf se aise log Kiya jata hai aur support team bhi Koi help nahin karta hai 4 din se bol raha hun ki bhai mera replacement do to kuchh nahin kar raha hai log Koi fayda nahin Hai Tata ke company ke taraf se yah sab product online Manga Kar matlabi nahin Hai FIR

This has been one of the worst customer service experiences I have ever had. Croma staff is careless, unresponsive, and lacks basic professionalism.
Even after repeated follow-ups, there was no proper response or solution. It seems like once the product is sold, they don’t care about the customer at all.
Very disappointing and frustrating experience. Not recommended at all.

Worst Aftersales support , better to purchase from other vendor

I have been a long time customer of Croma and used to buy mobiles, TVs and Ac from them. From 4th April, I have been calling their customer care every single day. Everyday, they inform me that they cannot find my appliance. Everyday I share the details and my address. They raise s complaint number. In a few hours they close the complaint as resolved. Completely bogus setup for service.

Bahot he kharab service h plz don't buy any product from croma aj 5 day h meri complain place kar k technician visiting charges 550 rs bhi liya aur ab tak problem solve he nai huyi

I purchased one 1 ton split AC from Croma in Sinhagad Road, Pune on 26 th March 2026. Though it was promised that it will be installed within 48 hrs of delivery ( delivery date 28 March), it was not done till 07 April.
I called up croma store representative, everytime he assued, thereafter someone called and informed that for installation, the Techintian will contact, thereafter I receive email that " your service request has been cancelled ". On being asked, he said that "you did not receive our call" which is a blatant lie.
It is highly unexpected from a store from Tata gr company.

M. Roy
Nanded City, Pune

Very bad service my experience
6th march 2026 43" croma tv purchase at bharuch croma today 6 th April 2026 1 month but instrolation pending 4/5 time compline but not solution