Cover Genius Bewertungen 231

Nonostante le innumerevoli mail e richiesta di assistenza diventa impossibile presentarela richiesta di risarcimento!
questo nonostante sia stata inviato un documento ufficiale dei carabinieri che conferma il furto dei bagagli e del passaporto!
Consiglio vivamente di non stipulare nessuna assicurazione con XCover e aggiungo che Booking, il quale propone questa assicurazione è complice della truffa!!!!
A

Cover Genius, aka Xcover, is a fraud sold by Bookings.com. I had booked airfares from the US to Europe, my partner was injured in a fall prior to our departure date, hospitalized, and had extensive treatment. We cancelled the insured flights. Xcover continues to send the same email to us requesting additional information but does not specify what that needed information is. Today, they "cancelled" our claim due to our failure to supply "requested information". They have no phone number and requests through their contact form receive no response. Bookings.com shares culpability by promoting this fraud when booking travel.

XCover is a flight insurance company that should not be trusted. I had bought a flight ticket to go and see my 100-year old grandfather in Texas--hoping to see him one last time before he passed away. However, as a dad of four sons whose oldest has been experiencing a very difficult mental health situation, I opted to buy flight insurance through XCover (Cover Genius, parent company). As the date of my flight departure came close, our oldest son had a relapse and a very scary situation. On the recommendation of our son's social worker and therapist, I decided to cancel the trip. I had to upload our son's full medical history, diagnosis, and additionally obtained a current letter from his social worker and therapist, on letterhead, clearly stating that it would not be good for me to leave home due to our son's mental health and medical status. Thus, I provided impeccable documentation to XCover, only to have the claim immediately denied (same day). They then stated they needed further documentation, which I provided and resubmitted the claim. It was again denied on the same day. I tried a third time and included a specific note begging anyone at XCover (Cover Genius) to at least call me so we could talk through why the claim is consistently being denied, even though all documentation is provided, dated, and included on specific medical professional letterhead. No one replied to my note or ever called me back. I am shocked by both the rapid denial of my claims, even though I provided ample documentation, including an extensive medical history and diagnosis, as well as social worker's / therapist's official letter with specific recommendation that I not leave home at this precarious time. As a father of four sons, I have never before encountered a company like XCover (Cover Genius) who simply immediately denies all claims, in rapid response, and requests more documentation, but then when given the EXACT documentation requested, denies the claims again--yet never calls back or provides a way to communicate with them. Utterly shocking.

Absolutely horrible! I was RAPED at a Glamping RV Resort and have multiple injuries, the “resort” actually kicked ME out when I made complaint, Sheriffs caught the guy but I will have months and years of therapy (I am a 60 year old widow) AND a broken tooth that I will be having root canal next week plus multiple trips to court which is in a County seven hours from my home! I have sent their “representatives” over 25 emails with doctor bills, receipts for items taken for evidence, including three hour Sheriff interview! They keep closing claims and most recently offered me $500 and asked for my bank routing number which I had already provided! I told Priceline that they should never book anyone into that place again and complained about the shameful way this insurance company has handled my claim! BEWARE of this company if you value your time and dignity….delay, delay, deny and try to close without out full settlement! Dishonest and disrespectful to “customers!” AND now they are sending a message to say they can’t find me in their system?????….delay, deny, lie! And here is PROOF via a message that I have coverage with this dishonest company…
” Hi there, thanks for adding XCover via Priceline! We just emailed an important update. Please check your email to learn more.”
I am reporting them to the California Department of Insurance!

UPDATE: after submitting complaints in every conceivable place, they responded and are now in the “process of resolving”. My advice remains the same. Use a company that actually has service and support and not one that will only reply when threatened with legal and public action.

This company gives you the runaround for months instead of paying out claims

I paid for this insurance via RentalCover, one of your companies and have had to do an incredible amount of work to even try to get the incident, clearly covered by my contract, covered. No phone number, no customer service. Just emails back every few months telling me that they are rejecting my claim.

If you are a consumer, don't use any of their products, they exist only as an add on to increase income and they provide fraudulent products in response. Everyone I've been able to get in contact with who is associated with them confirms that this is their model.

This company is an absolute scam! Don’t purchase any form of insurance from them! I purchased insurance for two concert tickets for my daughter and I and on the way to the concert we ended up with a nail in one of my tires. We were unable to keep it filled with air after this which made it unsafe to drive the rest of the way to the concert for safety reasons. I filed a claim immediately with proof of the nail in my tire and they said this type of incident isn’t covered with the insurance I purchased. What’s the point of purchasing insurance if unforeseen circumstances like this aren’t covered for some reason they probably made up to deny my claim? No where in any of the wording does it say something like this isn’t covered by the insurance purchased. My claim was denied after the event had passed making my tickets non-refundable through AXS-USA as well. Absolute waste of money! Won’t ever purchase insurance through this company again! I do not recommend anyone purchase any form of insurance through this company ever!!

Update: I responded to an email you guys sent me with my claim for this incident being denied. I sent over the information requested as well as screenshots of my insurance purchase, purchase date etc.
Hopefully this can resolved because this is definitely a very upsetting experience.

This is the email I received from claims@xcover

Hi Christie,

Thanks for your patience while we were reviewing your claim submission.

We (Cover Genius Insurance Services, LLC, - “Cover Genius”) have thoroughly assessed your claim based on the information you provided and the inclusions and exclusions outlined in your coverage terms and have determined that coverage is not afforded under your protection terms. The circumstances preventing you from attending your event are not covered as per your protection terms and conditions.

You can see examples of covered scenarios outlined in your coverage terms. Unfortunately, based on the information provided, the situation you described does not fall within the scope of what’s covered.

To provide you with more insights into our decision, here are additional details:

Your protection doesn’t cover if your vehicle breaks down, is involved in heavy traffic, is stolen or otherwise becomes inaccessible to you en route to the event.
Based on the information above, we respectfully deny this claim. Please note that this shall not be construed as a waiver of any other term or provision in your XCover Protection coverage terms. We retain the right to supplement this letter, and we reserve the right to deny this claim on additional grounds.

 
As outlined in your terms and conditions, you are covered for these scenarios. Anything not listed here will not be covered.

"If You cancel Your Event prior to the Scheduled Departure Date, We will reimburse You, up to the Maximum Benefit Amount shown in the Schedule of Benefits, for unused, forfeited, prepaid non-refundable Payments or Deposits for the Event Arrangements You purchased for Your Event, provided the cancellation occurs while coverage is in effect for You and is due to any of the following covered Unforeseen reasons, as defined…

You or Your Traveling Companion are attending the childbirth of Your Family Member or surrogate mother, provided the conception occurs after Your Effective Date for Event Cancellation and must be verified by medical records;
The Financial Insolvency or Financial Default of an entity that directly provides Event Arrangements, including Event Coordinator that causes a complete cessation of travel services if the Financial Insolvency or Financial Default occurs more than 30 days following Your Effective Date for Your Event Cancellation benefit.
You or Your Traveling Companion are directly involved in and are delayed due to a traffic accident, while en route to Your Scheduled Destination. The traffic accident must be documented by a police report..."
You can find more information about what you are covered for and what exclusions apply in your coverage terms.

Update #2 Still no response to my review or my email they requested I send them in this review. Please protect yourself!! Don’t purchase the insurance from this company. I truly believe they scammed me!!

We booked a trip bundle on Priceline and bought the embedded'XCover' to protect our trip medically and funds in case anything were to happen we could get refunded if a cancellation were to happen
The trip is coming up in 10 days, we both are diagnosed with Covid since yesterday, we can't seem to use the form to file a claim at xcover./claim and the phone support is not live representative support. Priceline has been dishonest, dispondent and driving this customer crazy.

Be very careful! Pets are NOT considered family according to their rules and regulations. I unfortunately had to cancel my trip due to the fact that I had no one to care for our pets(FAMILY) due to unfortunate circumstances at the pet care facility. We lost over $1200 and paid for the insurance for this purpose. I’m still hoping to get reimbursed for this.

We purchased a trip through priceline\armed forces travel and opted in on the "travel insurance". Well, the first thing that happened is our bank contacted us asking if a transaction for this insurance was fraud. Priceline\armed forces travel never disclosed they would be charging us additional through another vendor.

It gets even worse! This company has NO PHONE NUMBER. What a great way to help out customers.

Wait, there's more! Travel insurance only covers health\medical. Nothing else!! So, its NOT travel insurance, it's "travel health insurance" - which is completely fraudulent. This was not disclosed prior to booking.

And...without their fake insurance if you cancel in my circumstance they charge you one room night for it.

Thanks "Cover Genius" for NOTHING.

Paid for flight protection insurance for a priceline aifare. Become ill, canceled flight, within 24 hours of canceled flight, I went to emergency room at nearby hospital, was diagnosed with COVID-19, medical physician wrote a letter recommending a few days of isolation. Xcover denied claim. Saying outside coverage time-frame. My protected flight and ER visit occurred within same 24 hour time frame.

My brother purchased additional coverage on booking.com and now that he had to change his reservation date due to medical emergency they aren’t there to help start a claim. It seems as if this is one big scam or they are just making it difficult to communicate with them in hopes that you will give up and not actually open up a claim. Very disappointed! If any one from this company sees this review and you wish to help resolve our issue please call us immediately 916-820-7370

it is not an insurance company but gives the impression of being one

I haven't had a great experience at all with this insurance cover as a business owner. Had products delivered with significant damage to a large number of items and yet not able to claim the cover amount as per the insurance certificate/policy. I haven't been able to get a response or contact anyone regarding a breakdown and or reason for the minimal figure then offered.

I got insurance for a trip in mid December of 2024. My wife is pregnant with a due delivery date of 12/23. These geniuses refuses to reimburse a single cent of the insurance coverage despite 6 months heads up, and a doctor's proof she was pregnant. Their response was their insurance doesn't cover normal pregancy only complications of pregnancy. The company is tone deaf and doesn't care about you, the customer. They just want money. Did i mention this is 6 months notice from the actual trip taking place?

The comment about complications requiring hospital admission is comical. If my wife has pregancy complications requiring a hospital admission, the last thing i am going to worry about is the insurance claim. Tone deaf.

I want every couple who is even considering growing a family to stay clear of this insurance company because if you are pregnant and have to cancel, good luck.

I got a flight cancelled by EasyJet and submitted all information to the claims center. They keep on asking for the "cancellation reason" and that's why they don't want to process the claim. Easyjet gives no reasons, they just cancel and let you figure out how to get back home.
The WORST insurance experience I've ever seen.
Stupid emails back and forth through a form with the worst customer service on the other side.
I'm still fighting through the form submitting all the sms I got from easyjet, flightstats, the cancellation mail, but CoverGenius is sooooo genius they won't pay until I get WHY Easyjet cancelled.
Do NOT use CoverGenius unless you want your bad experiences to double: once when your carrier cancels and second when your insurance turns their back on you.

Catastrophic. Have not been through worse. I have a claim for 1500 eur and they send me more and more things that they want. Have been sending in everything they asked for, but they just send the same question again and again. Revolut, which I pay for this service, is not taking any responsibility for this at all, just send me to Cover Genius again and again.
It’s been going on since 6 months and it’s really frustrating the whole time. Think I was in the chat 10 times with Revolut and sent in new documents to cover Genius 6 or 7 times.

Travel Insurance provided was not worth having. Submitting details of claims where you need more assistance and all you get is an AI generated generic response.
No phone numbers and impossible to speak to a real person

DO NOT USE THIS COMPANY - IT IS FRUDULANT! I urge the FCA & CAA to look into this and i will be passing my case details onto them, Ryanair flight was delayed more than 7 hours, Ryanair had to send another plane from Copenhagen as the original plane was faulty, other Ryanair flights was leaving Goteborg on time and without delay, this company is faceless and no phone numbers to talk to anyone, hides behind a website full of lies, 95% of claims paid in three days, don't make me laugh its been 21 days and you have even replied. so people don't use this product,

UK CUSTOMER TO HELP YOU REPORT TO THE FCA

Actual Name of the LTD Company - COVER GENIUS LIMITED (09408621)

NAMES OF THE UNCONTACTABLE DIRECTOR
Graeme John DEAN - SHAME ON YOU!
Angus James Ridley MCDONALD - SHAME ON YOU!

Plus check out their automated response to all reviews

Thank you for sharing your comments with us.

Unfortunately, we cannot find it in our system. Reply to any of our emails or log in to your XCover account. If you are logging in for the first time, you should look for the confirmation email we sent you and click the link to set up your XCover account. Be sure to check your spam folder if you can't find your confirmation email. This step is necessary if you purchased your protection using your Apple account, iCloud email address, or Safari web browser, as Apple may hide and not deliver your email. Read more about how to resolve related issues.

If you are still having problems, please reply to any of our emails with the following details:

The full name entered when you purchased your policy.
The email used when you purchased your policy.
The place where you purchased your XCover Protection.
The amount you paid for your XCover protection.
The date of purchase.
Your location at the time of purchase.
Your purchase ID (also called booking ID, transaction ID, invoice number, customer reference number, etc.)

Once again, we appreciate your comments.

The XCover team

SAVE YOUR MONEY PEOPLE

I bought insurance with a rental car booking. I got this insurance covered by RentalCover.com (Cover Genius Canada Inc.)
When I went to pick up the cover, the person on the counter said this company does not provide coverage to our cars.
I ask what should I do at this time now.
He said: "You can cancel this booking and you will get a refund, and you have to make a new booking
Now this was way more expensive than the original but since I had no choice and had to make a new booking at that time, it was around midnight.
Now I am trying to get a refund from this company RentalCover.com ( Cover Genius Canada Inc. ) but it's a horrible experience. the person on the other side named Gene, makes false promises every time saying my supervisor will contact you. but no one contacting me. in fact I don't even want to get contacted, I want a refund, that's it.
Now I am spending hours and hours on it, wasting my time, and energy and at the time it's too frustrating.
It's hard to talk to this agent Gene, always trying to avoid issues and questions. not answering full questions and giving diplomatic responses. and saying "Sorry" Now what I can do with his sorry? I don't need their sorry.

My payment failed due to bank error and I have been offering to give a new account number and all I have been told is I will hear back from payments. Nobody has responded to me in a week. This is via XCover.

Please give me an alternative way to receive my claim payment. I feel like they don't want to give me the money and all I keep hearing is "Support will get back to you."

Thanks again for your assistance for getting this approved so quickly!

MGANH-ETXCP-INS

Update: They sent the payment and were just validating everything was fine. Thanks for getting on it!