Countrywide Hearing were extremely helpful and Niall Thomas there was very understanding when my mum lost her hearing aid. She was quickly put in touch with a local audiologist who was also very helpf... Mehr ansehen
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Das sagen Bewerter
We were connected with Countrywide Hearing via our insurance company. The team were incredible, polite, knowledgeable and guided us through the process and consistently followed up at each step. They... Mehr ansehen
Unternehmen hat geantwortet
Excellent company, knowledgeable very helpful and prompt replacement of my husbands hearing aids. Thank you Brandon whom we dealt with.
Unternehmen hat geantwortet
Husband lost hearing aids on holiday. Contacted insurance on return who then passed onto Countrywide. Absolutely brilliant service! From initial call from Polly everything was dealt with promptly, eff... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Countrywide Hearing is the UK's leading hearing aid claim management specialist, providing validation, repair, replacement, and aftercare services. Since 2012, insurance companies and their clients have trusted us to deliver a seamless and efficient claims experience. As an award-winning and independent company, we are committed to putting our customers at the heart of everything we do, ensuring every hearing aid claim is handled with care, expertise, and professionalism. We combine exceptional in-house product knowledge with expert audiology support to provide the best possible outcomes for our clients. Our carefully selected audiologists offer appointments throughout the UK, either in the comfort of your own home or at a local clinic, delivering convenient, personalised care from claim validation through to replacement and aftercare.
Kontaktinformationen
30 Stanley Street, SA3 4NE, Swansea, Vereinigtes Königreich
- 0330 016 5110
- office@cwhearing.co.uk
- www.countrywidehearing.co.uk
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Most Helpful
I made a claim on behalf of my mother who has dementia. Countrywide Hearing dealt with my insurance claim in a highly professional way. The staff were most pleasant, helpful and efficient. They took note of my requirements and kept me informed by phone every step of the way.
The appointed audiologist was both patient and understanding when dealing with my mother.

Antwort von Countrywide Hearing
Professional
You are to be congratulated in employing a man of excellent integrity in Luke John who handled my claim in a professional and timely manner. Staff of this calibre can only enhance your reputation in the marketplace.

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Very fast and very good customer service

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First class
First class, prompt and professional service, Faultless . Excellent customer service.

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Outstanding service at every point of…
Outstanding service at every point of contact. Impossible ro overstate just how helpful and efficient everyone has been from start to finish

Antwort von Countrywide Hearing
Everyone was efficient
Everyone was efficient, claim dealt with very promptly, within days of claim. Great service from all companies involved.

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Go Chris!
Chris at Countrywide was so professional and explained the procedure from first to last. The hearing aids are perfect.

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Great service
Niall at Countrywide hearing was very helpful. Countrywide Hearing liaised with the insurance company & my husbands new hearing aids were fitted quickly.
Really impressed

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The gentleman Niall Thomas that I spoke…
The gentleman Niall Thomas that I spoke too regarding my cliam was just fantastic. His customer service skills was first class. He was so helpful from start to finish.

Antwort von Countrywide Hearing
Countrywide were very prompt following…
Countrywide were very prompt following on from an insurance claim for the loss of my hearing aids.
They called and were very knowledgeable and responsive. They advised me on the next steps and ensured I had my replacement aids in double quick time. Faultless. Excellent service.

Antwort von Countrywide Hearing
The whole experience very professional
The whole experience very professional

Antwort von Countrywide Hearing
Faultless service
Husband lost hearing aids on holiday. Contacted insurance on return who then passed onto Countrywide. Absolutely brilliant service! From initial call from Polly everything was dealt with promptly, efficiently and hassle free. The appointed audiologist came to the house on time and was very thorough. Husband very happy - as am I, as I can stop shouting ( talking loudly). Calls from other Countrywide staff to check on progress and to make sure all well were very welcome. Cannot fault anything

Antwort von Countrywide Hearing
I lost my hearing aid on holiday and…
I lost my hearing aid on holiday and contacted my insurers (Saga) when I returned home. They were marvellous - kind, competent and efficient. They passed me on to a lovely Countrywide audiologist called Ian who was absolutely excellent. He was so knowledgeable and professional and within a few days my new aids were fitted. What a superb service……
Thank you so much.

Antwort von Countrywide Hearing
Quick 'n Easy
They were quick to act, careful with their follow-up and promo with their explanations and delivery.Fitting was done at home, on time, and was carried out with politeness and competence.

Antwort von Countrywide Hearing
Great Service
From start to finish, Countrywide Hearing were excellent. No fuss, really friendly and sorted everything straight away. The audiologist visited me within a couple of days with new hearing aids and fitted them. They even contacted me after I had received my new hearing aids to check that all had gone to plan.

Antwort von Countrywide Hearing
My problem with your service is that…
My problem with your service is that the Insurer doesn't appreciate that I do not use hearing aids, as they have been told several times. I am merely the Policy Holder with the onerous task of insuring my wife's appliances.
I also seriously take issue with your insistence on suggesting you were supplying two hearing aids, when you have actually only supplied one, as is required.
I am looking elsewhere for my insurance now as I suspect the claim has been misrepresented in order to inflate later premiums.

Antwort von Countrywide Hearing
Very good experience with excellent…
Very good experience with excellent front desk support and audiologist.

Antwort von Countrywide Hearing
I was very pleased to get my hearing…
I was very pleased to get my hearing aid. Perry was very efficient and knowledgeable

Antwort von Countrywide Hearing
Enjoyable appointment.
I felt relaxed throughout the hearing test, thanks to the audiologist's friendly nature. The hearing aids have restored my hearing so I no longer need subtitles on the TV. The information given was very helpful.

Antwort von Countrywide Hearing
Fast Response
Once CWH were appointed via my insurance company, Aviva, the claim was dealt with and the new hearing aids bought / fitted very quickly. Thank you.

Antwort von Countrywide Hearing
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