The Cotswold Company - Tunbridge Wells Bewertungen 38

TrustScore 4.5 von 5

4,6

Mount Pleasant Road 95-97, TN1 1QG Royal Tunbridge Wells, England, GB


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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We are delighted with the furniture. It is extremely well made and has various styles and combinations to suit most tastes and rooms. The delivery and assembly was efficient and we were informed about... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Our new sofas were delivered by Kyle.M and Matt.S Brilliant service they were polite notified me to let me know they were on their way. Brought Sofas in being respectful of our home, we would defini... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

Computers not working or staff not knowing their way around them, took ages, should have done it on line it would have been easier

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Visited the Cotswold Company in Tonbridge Wells on Saturday 18th April 2026, I was looking for a new bed and hadn't bought one for 30 years!! so felt quite overwhelmed. Katherine was particularly hel... Mehr ansehen


Unternehmensdetails

  1. Schlafzimmermöbelgeschäft
  2. Möbelgeschäft
  3. Wohnmöbelgeschäft

Vom Unternehmen geschrieben

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Vom Unternehmen geschrieben

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Kontaktinformationen

  • Mount Pleasant Road 95-97, TN1 1QG, Royal Tunbridge Wells, England, Vereinigtes Königreich

  • 01892 486989

4,6

Hervorragend

TrustScore 4.5 von 5

38 Bewertungen

5 Sterne
4 Sterne
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1 Stern

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Bewertet mit 5 von 5 Sternen

On-time delivery and careful…

On-time delivery and careful positioning of unit in upstairs bedroom. Great service.
Thanks' to Bernard & Lee.

18. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von The Cotswold Company - Tunbridge Wells

Good afternoon Yvonne Tartaglia,

We are so glad to hear about your positive experience with our delivery service. We appreciate your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Bewertet mit 5 von 5 Sternen

We are delighted with the furniture

We are delighted with the furniture. It is extremely well made and has various styles and combinations to suit most tastes and rooms. The delivery and assembly was efficient and we were informed about what was happening each step of the way. I would thoroughly recommend Cotswold Company.

2. Mai 2026
Bewertet mit 5 von 5 Sternen

Olivia

Olivia, your staff member, was great. Very helpful and knowledgeable about the mattresses in the different ranges, made recommendations, without being pushy.

3. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von The Cotswold Company - Tunbridge Wells

Good afternoon John Evans,

We're happy to hear that our staff member was so helpful and knowledgeable! We appreciate you mentioning the recommendations they made without being pushy. Thanks for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Bewertet mit 5 von 5 Sternen

Buying sofas

Very helpful staff. Patient in explaining the options and choices (We were looking for two sofas). Excellent showrooms, although disappointing there w as no car parking facilities.

29. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Visited the Cotswold Company in Tonbridge Wells

Visited the Cotswold Company in Tonbridge Wells on Saturday 18th April 2026, I was looking for a new bed and hadn't bought one for 30 years!! so felt quite overwhelmed. Katherine was particularly helpful showed me all the options both for the bed base and mattress, she explained the various price options and sizes. I was thinking to downsize from a double to a single and she demonstrated the differences in size. I left with all the information I needed to make a decision and called the store the following day with my order. I spoke with the manager Lucas who was also very helpful and placed the order and asked her to convey my appreciation to Katherine for her professionalism without pressure. I would highly recommend this company for the quality and value for money of their products and their service.

18. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Olivia was extremely helpful during our…

Olivia was extremely helpful during our visits to the store and on the phone .

6. April 2026
Bewertung ohne vorherige Einladung
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Antwort von The Cotswold Company - Tunbridge Wells

Good afternoon Steven Marsh CMT,

We're happy to hear that our team member was so helpful to you during your interactions with us. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Bewertet mit 5 von 5 Sternen

Knowledgeable staff

Really helpful and knowledgeable member of staff called Robyn, she was there when I needed her but did not push herself onto me, made my shopping experience enjoyable.

1. April 2026
Bewertung ohne vorherige Einladung
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Antwort von The Cotswold Company - Tunbridge Wells

Good afternoon Ann Goodson,

We're happy to hear that our staff member was helpful and knowledgeable, enhancing your shopping experience by being attentive but not intrusive. Thank you for your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Bewertet mit 5 von 5 Sternen

Our new sofas were delivered by Kyle.M…

Our new sofas were delivered by Kyle.M and Matt.S
Brilliant service they were polite notified me to let me know they were on their way.
Brought Sofas in being respectful of our home, we would definitely recommend the Cotswold Company.

30. März 2026
Bewertung ohne vorherige Einladung
The Cotswold Company - Tunbridge Wells-Logo

Antwort von The Cotswold Company - Tunbridge Wells

Good afternoon Debs,

We're happy to hear that you received brilliant service from our delivery team! It's great to know they were polite and respectful while delivering your new sofas. We appreciate your recommendation!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Bewertet mit 5 von 5 Sternen

Bernard and Ryan the 2 delivery drivers…

Bernard and Ryan the 2 delivery drivers were so polite, respectful and helpful. Nothing was too much trouble, and they even took the packaging away of 2 side tables that I was going to assemble myself. Awesome delivery men!!!!

27. März 2026
Bewertung ohne vorherige Einladung
The Cotswold Company - Tunbridge Wells-Logo

Antwort von The Cotswold Company - Tunbridge Wells

Good afternoon Anita Patel,

We appreciate your positive feedback regarding the delivery. We're so glad to hear that our team was polite, respectful, and helpful, even taking away the packaging. Thank you!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Bewertet mit 5 von 5 Sternen

Cotswold furniture is first class.

Cotswold furniture is first class.The assistants are knowledgeable and helpful.
The furniture is excellent in both design and finish.
The people who deliver arrive on time and take all the packaging away. I have been delighted with my purchases.

20. März 2026
Bewertet mit 3 von 5 Sternen

Computers not working or staff not…

Computers not working or staff not knowing their way around them, took ages, should have done it on line it would have been easier

14. März 2026
Bewertung ohne vorherige Einladung
The Cotswold Company - Tunbridge Wells-Logo

Antwort von The Cotswold Company - Tunbridge Wells

Updated 23/3/26

Good afternoon David Clarke,

A few hiccups along the way, but we’re glad we were able to smooth things over in the end. Appreciate your understanding.

Should you have any further questions, please don't hesitate to get in touch.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

***********************************

Good morning David Clarke,

I’m really sorry to hear about the difficulties you experienced. I completely understand how frustrating that must have been. To help us investigate this further, could you please share your contact details so we can follow up with you directly and raise accordingly?

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Bewertet mit 5 von 5 Sternen

Great Quality

The quality of the product is outstanding and will last the course of time. Installed by Kyle.J and Kyle.M whose attention to detail and workmanship was impressive.

25. Februar 2026
Bewertung ohne vorherige Einladung
The Cotswold Company - Tunbridge Wells-Logo

Antwort von The Cotswold Company - Tunbridge Wells

Good afternoon Clive,

We're happy to hear that you find our product's quality outstanding and long-lasting! We appreciate your positive feedback regarding the installers' impressive workmanship and attention to detail.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Bewertet mit 5 von 5 Sternen

Good to see the furniture in Tunbridge…

Good to see the furniture in Tunbridge Wells; very helpful advice from staff.
Delivery turned up as arranged, polite & conscientious manner by Craig, Kelly, Sylvester. Thank you.

23. Februar 2026
Bewertung ohne vorherige Einladung
The Cotswold Company - Tunbridge Wells-Logo

Antwort von The Cotswold Company - Tunbridge Wells

Good morning David,

We appreciate your positive feedback! We're happy to hear that you found our staff helpful and that the delivery team was polite and conscientious. Thank you for your comments!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Bewertet mit 5 von 5 Sternen

I love the staff

I love the staff , they are professional and welcoming. The Tunbridge Wells store is one of my best shopping experiences. And the quality of the furniture etc is definitely up there as one of the best.

1. Februar 2026
Bewertung ohne vorherige Einladung

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