The Cotswold Company - Leamington Spa Bewertungen 

99
TrustScore 4.5 von 5

4,7

Parade 35-37, CV32 4BL Royal Leamington Spa, England, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I am delighted with my Chantilly Grand Bookcase. It's a real asset in my living room. The quality is good and the service was efficient. I ordered via my local store, having viewed it first. I wou... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Paul, (the Manager Paul as we know there are two!) was so very welcoming, helpful, and offered opinion when asked which was extremely useful. A good experience when buying our bedroom furniture. Wou... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The store staff were so helpful. Listened to what we were looking for and helped guide us to the best option. We've purchased a wardrobe and are waiting for delivery. We've got lots of other Cotswol... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Received delivery of our extra large dresser and four dining chairs earlier today. The delivery by Ryan and Said was excellent. They were courteous, polite and put the dresser in situ. All packaging... Mehr ansehen


Unternehmensdetails

  1. Schlafzimmermöbelgeschäft
  2. Möbelgeschäft
  3. Wohnmöbelgeschäft

Vom Unternehmen geschrieben

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Vom Unternehmen geschrieben

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Kontaktinformationen

  • Parade 35-37, CV32 4BL, Royal Leamington Spa, England, Vereinigtes Königreich

  • 01926 956540

4,7

Hervorragend

TrustScore 4.5 von 5

99 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4,7

Alle Bewertungen

(99)

5.256 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Had a great delivery turnaround this…

Had a great delivery turnaround this morning with Bernard and Mendez who delivered and unpacked our furniture order of eight boxes and took away the packaging.
Very pleasant and courteous, nothing was too much trouble.
Thankyou.

24. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The manager Paul in the Leamington…

The manager Paul in the Leamington branch was really knowledgeable and gave great advice, whilst I was making decisions about the type of furniture I was buying with sizes and different dimensions and designs.
The delivery team Andy Burke and Ryan Hutchinson were exceptional , they were friendly and professional and took great care whilst assembling my furniture and were so mindful that I had new carpets and removed their shoes , they were both so respectful of my home. A big thank you to the team at Cotswold leamington, I am thrilled with my furniture.

22. Oktober 2025
Bewertung ohne vorherige Einladung
The Cotswold Company - Leamington Spa-Logo

Antwort von The Cotswold Company - Leamington Spa

Good morning Val Redhead,

We're happy to hear that you had such a positive experience at our Leamington branch. It's great to know that our team's knowledge and care made your furniture-buying process so enjoyable. We appreciate you taking the time to share your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Bewertet mit 1 von 5 Sternen

Poor service

I went into the showroom today at Leamington Spa with the intention of making a final choice on which piece of furniture to purchase. I found that the male employee I approached in the shop to be rude, patronising and dismissive. Luckily I know other showrooms in different towns who are very polite and extremely helpful and have guided me to my past purchases. Not impressed.

20. Oktober 2025
Bewertung ohne vorherige Einladung
The Cotswold Company - Leamington Spa-Logo

Antwort von The Cotswold Company - Leamington Spa

Good morning Caroline Naylor,

Thank you for sharing your feedback. I’m really sorry to hear about your experience at our Leamington Spa showroom. This is certainly not the level of service we aim to provide our customers.

So we can look into this further and address it with the relevant team, could you please provide your contact details, and I shall be in touch to discuss this further.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Bewertet mit 5 von 5 Sternen

Great job by the delivery team

I’d like to thank Sadiki and Aro, the delivery team who delivered our dresser. There was a hiccup regarding the unpacking and assembly service, but they took the time to get it all sorted out for us, then went on to do a great job. They were very pleasant, tidy and attentive.

17. Oktober 2025
Bewertung ohne vorherige Einladung
The Cotswold Company - Leamington Spa-Logo

Antwort von The Cotswold Company - Leamington Spa

Good afternoon Anthony Rice,

We appreciate you taking the time to share your delivery experience. We are happy to hear that the team resolved the issue and provided excellent service. Thank you for your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Bewertet mit 5 von 5 Sternen

Jemaine and Doug were excellent today

Jemaine and Doug were excellent today, even though they had to divert to a different address to complete our delivery. Really good service.

16. Oktober 2025
Bewertung ohne vorherige Einladung
The Cotswold Company - Leamington Spa-Logo

Antwort von The Cotswold Company - Leamington Spa

Good afternoon Julian Rice,

We're happy to hear that the delivery service was really good, even with the address change. We appreciate you taking the time to leave us this positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Bewertet mit 5 von 5 Sternen

Absolutely amazing !!

Absolutely amazing !!! Spoke to a lovely man via mic cam .. made me feel so reassured as I am rubbish at ordering on the internet being oap !!! lol .. sorted it all out with lovely kindness x

14. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Good Quality Product & Excellent Service

The service in the Leamington store was very friendly and helpful. We ordered two oak style bedside cabinets, which were very reasonably priced. Advised that the lead time was up to 5 weeks, but goods were delivered in just 2 weeks.
Very happy with the quality and condition of the units, and the delivery (via APC, again the driver was very polite and helpful), was prompt within the allotted timeframe, with excellent communication throughout.
Would definitely recommend.

3. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Chester Classic cream dining table

We are extremely disappointed with Cotswold Company. We bought a dinner table expecting quality and durability, but instead we got a product that has not held up to normal household use. When we reported the damage, they sent out a restoration team, only to come back with a report blaming us for “moisture damage” and “improper care.”

This is completely unacceptable. We take very good care of our furniture — and for a company that claims to sell “quality” products, hiding behind excuses and refusing to take responsibility shows exactly the opposite. Instead of standing by their product, they brushed us off and told us to read their “care guides.”

A company that sells expensive furniture should have much higher standards for both their products and their customer service. Unfortunately, Cotswold Company has failed on both counts. Poor quality, poor service, and zero accountability. I would strongly advise others to think twice before buying from them.

1. Oktober 2024
Bewertung ohne vorherige Einladung
The Cotswold Company - Leamington Spa-Logo

Antwort von The Cotswold Company - Leamington Spa

Good morning Sevtap Dallaway,

Thank you for taking the time to share your feedback. I am very sorry to hear of your disappointment and the frustration this situation has caused. I truly appreciate how inconvenient this must have been for you.

Following your report of the issue with your Dining Table, we arranged for an independent third-party restoration company to carry out a full inspection. Their findings confirmed that the concerns raised were the result of wear and tear, rather than a manufacturing defect. Unfortunately, this type of damage does not fall within the scope of our 15-year guarantee, which is why we are unable to offer further support on this occasion.

I completely understand that this is not the outcome you were hoping for, and I am sorry we could not provide a resolution that met your expectations. Please be assured that we value your feedback, and it has been noted and shared with our wider team.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Bewertet mit 5 von 5 Sternen

I called in to buy a rug

I called in to buy a rug, the lady who served me said she would get the samples.. she checked the stock and ordered it for me.
She said she would waiver the delivery charge as I couldn’t collect it from the store so we was very happy with the service received.

28. September 2025
Bewertung ohne vorherige Einladung

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