Comino London Bewertungen 

361
TrustScore 4 von 5

3,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I ordered the baby blue trousers and shirt suit, its just arrived. Its absolutely gorgeous, sizing is perfect and I was updated each day once dispatched and delivered

Bewertet mit 5 von 5 Sternen

I have been buying from CC for about 4 years now. The designs are unique, the quality fantastic, and communication superb! I recently asked about a tall girl range and she straight away replied to say... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Just received my gorgeous dress from Comino couture, have ordered on line from them previously but did it through DM on instagram this time. Was advised on what size to buy and kept updated on the sta... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The best customer services and the best dresses! Delivery dates are made very clear when ordering and any questions are always answered within the hour via instagram! When out I receive so many compli... Mehr ansehen

Unternehmensdetails

  1. Bekleidungsgeschäft

Vom Unternehmen geschrieben

The label is recognized for the go-to brand for glamorous embellished & vibrant print dresses, striking the perfect balance between sophistication and playful quirkiness. With the mantra of ‘elegant, timeless and quality’ always in mind, Comino Couture offers a range of outstanding pieces that are perfect for occasional, nightouts to Sunday brunches – there is something for everyone. Such an exciting brand making waves in the world of fashion and already with a huge celebrity following, thousands of repeat customers, over 180,000 followers, stocked by High Street Retailers and our loyal fantastic independent boutiques. Make Everyday your Runway


Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

361 Bewertungen

5 Sterne
4 Sterne
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1 Stern

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3,8

Alle Bewertungen

(361)

18 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Absolutely Love Comino and their unique…

Absolutely Love Comino and their unique dresses and fabulous clothing ! My favorite for every and any occasion !! Their quality is excellent and it’s my go to for everything ! Highly recommend to anyone for every occasion ! Truly the best in every way possible X X

13. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Awful avoid this company

Awful I placed my order on 3/10 and by the end of December still no order was sent and I contacted my bank to set up a dispute. Every time I emailed they kept delaying my items then they just simply stopped replying to me. I had ordered from them previously and was happy with the item however after my experience this time I would avoid at all cost. Do not waste your time ordering from this company as looking at previous reviews also no one is receiving there items.

2. Oktober 2022
Bewertung ohne vorherige Einladung
Comino London-Logo

Antwort von Comino London

Hi Danni,

Thank you for your feedback, we are always keen to improve our services.

Sorry you didn’t get your order but pre Xmas
there had been terrible delays with Royal Mail due to numerous strikes so there was & still an awful back log

We are currently looking into changing our courier due to the issues we had pre Xmas

Kind regards,

Comino team

Bewertet mit 5 von 5 Sternen

Delay but excellent service

Whilst I have experienced a considerable delay on 2 pieces ordered last month (due to the Royal Mail strikes), the contact and attention and monitoring from the company has been excellent and we have a plan to resolve this issue. I have ordered over the last few years, and their dresses are unique and beautiful. I would not hesitate to recommend

31. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Expect 5+ month lead time

I have bought from here twice before, both large orders. This time I ordered in August, and kept getting advised on delays or it's on its way and still nothing. Now given tracking number which doesn't come up.
I really like the clothes, but it's not worth wondering if I will receive the clothes in the same year or at all. I have had to dispute through PayPal before the windows expires. Very disappointing.

27. Dezember 2022
Bewertung ohne vorherige Einladung
Comino London-Logo

Antwort von Comino London

Hi Jenn,

Thank you for your feedback, we are always keen to improve our services.

If you email customer service at returns@cominocouturelondon.com along with your order number they can help.

Please note* there have been terrible delays with Royal Mail due to numerous strikes pre Xmas so there is an awful back log. So sorry

Kind regards,

Comino team

Bewertet mit 1 von 5 Sternen

Awful experience

I used to love this company, and I am not sure what happened but had an awful experience this time. I ordered products in August, and they were still undelivered by December. Therefore, I launched an investigation with PayPal, and had my money refunded, although I am not sure if I got my delivery charge reimbursed. Be wary of ordering from this website.

11. August 2022
Bewertung ohne vorherige Einladung
Comino London-Logo

Antwort von Comino London

Hi Nav,

Thank you for your feedback, we are always keen to improve our services.

We are deeply sorry to hear that you never received your delivery :-( there have been terribly delays due to Royal Mail


If you have any further queries, please don't hesitate to pop us an email on returns@cominocouturelondon.com

Kind regards,

Comino team

Bewertet mit 1 von 5 Sternen

Ordered in August, undelivered December

Ordered in August. Partial order delivered which was returned in September. It's now December and haven't received a refund or the rest of the order.
Have emailed with no effect and eventually opened a Paypal dispute for at least partial refund for the returned item. (Edited 05/01/2023 PayPal dispute is now for a full refund as previous dispute had automatically closed)
This is absolutely THE worst company I have ever had the misfortune to have engaged with. It is a pity because the item I received, although didn't suit, was a beautiful dress but I could never recommend this company.

18. August 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Do not purchase from this company.

I placed two orders in August for a total of six items. Three items arrived and weren't suitable so were returned as per the Comino Couture returns policy. It's now December and I'm still awaiting a refund on these. The other three items have never been received and despite numerous e-mails to enquire about the outstanding refund for returned items and requesting a refund for the items which have not been received I'm getting nowhere and no response. I'm hundreds of pounds out of pocket - please do not shop here.

20. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing experience; hats off Comino Couture…

I ordered a party dress three weeks ago from Comino couture. Since many items are made by order the dress didnot arrive by the time I expected, and I was traveling today 17 Dec to attend a family wedding and needed the dress. I contacted the customer sevices by emails informing them of my travel date and the urgency of the situation. Sarah Keable who is the owner of this great brand went extra mile to ensure that the dress reaches me before my flight. Sarah was worried that the next day mail delivery may not deliver the dress on time before I travel. She sent her husband to my house to deliver the dress. I cannot tell you how much I was impressed by this- I will definitely talk about this experience to all my friends and will continue to shop from Comino Couture London. Thank you very much Sarah

17. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Beautiful clothing ⭐️

I had followed the Comino website for a long time before finally deciding to place an order.I genuinely do not know why I didn’t do so earlier. An electric blue dress was delivered that is absolutely stunning.

Following this I placed a further order for two more dresses which I had not realised these were pre orders initially but that wasn’t an issue. I queried my order at one point and the customer service was very exceptional. One dress was no longer available and so the lady immediately rectified and offered me a different option. Another one I was in love with and scheduled delivery in time for my event that I am wearing it for. Huge thanks as it was sorted immediately.

The clothes are incredible, I would simply recommend people recognise that some dresses very explicitly state pre order for certain months.

I will continue to order, fabulous clothes 😊

13. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

It takes more than 6 months to receive…

It took more than 8 months to receive my orders and last order takes 7 months till now didn’t receive it. I don’t recommend buying from them unless you want your order after 9 months or after one year. of course I didn’t order under R Sh name :D I can upload evidence and emails screenshots

10. Dezember 2022
Bewertung ohne vorherige Einladung
Comino London-Logo

Antwort von Comino London

Dear R,

We have no order in this name on our system

If you require further please contact customer care through the website

UPDATE - still no order in this name so please reach out to customer service which you haven’t yet done - thank you

Thank you

The COMINO team

Bewertet mit 1 von 5 Sternen

Really disappointed with this business

Really disappointed with this business. Placed an order back in September and I'm yet to receive anything. They're claiming the warehouse is in lockdown and yet they're still advertising products to make sales but can't fulfill outstanding orders? I wouldn't recommend ordering from here unless you want to be out of pocket with no item to show for it

10. Dezember 2022
Bewertung ohne vorherige Einladung
Comino London-Logo

Antwort von Comino London

Dear April,

The item you ordered was advertised as a PRE ORDER for November / December 22 unfortunately we can’t currently fulfil this jumpsuit due to unforeseen circumstances hence why it’s been removed off the website.

Everything currently LIVE on the website is available.

You have been refunded £35; which shall reflect in your account within a few working days

Kind regards The Comino Team

Bewertet mit 1 von 5 Sternen

Worst experience I've had so far with…

Worst experience I've had so far with online shopping! Refusing to give me a £120 refund following a pre-order!

9. Dezember 2022
Bewertung ohne vorherige Einladung
Comino London-Logo

Antwort von Comino London

Dear Irina,

Thank you for your feedback

Having looked at your order we are yet to receive your return. There are Royal Mail delays so hopefully we’ll receive soon

In the meantime you can email customer service at returns@cominocouturelondon.com where one of team can help

Warmest regards The Comino Team

Bewertet mit 5 von 5 Sternen

After reading some of the reviews I was…

After reading some of the reviews I was sceptical however just received my first order from comino and I'm blown away with the quality my dresses are insane also customer service were very kind and helpful keeping me in the loop as they are made to order.

I will be shopping again !

1. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Extremely helpful!

Really helpful messaging back and forth over Instagram kept me updated through the whole process. Thank you so much!

1. Dezember 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Don't expect a refund in a hurry

I ordered two items from Comino Couture, one dress was in stock so that arrived promptly, the other item was due to be dispatched in 14-25 days. I chased it up after this time, and was told it was dispatched and I should have it mid-September. When it still didn't arrive, I then got an email saying that due to a backlog the item hadn't even been made, and I could wait or get a refund. I asked for a refund as I needed the outfit for a specific date, and it wouldn't be ready in time.
Trying to get a refund was extremely frustrating. I sent numerous emails chasing it up, and was given excuses, basically saying accounts couldn't refund it, and there were problems with refunds through Shopify and PayPal - that was when I did get a response; towards the end I got no acknowledgement at all. I finally submitted a claim through PayPal, which was successful. No apology from this company at all, and I just think their level of service ended up being pretty awful.

28. September 2022
Bewertung ohne vorherige Einladung
Comino London-Logo

Antwort von Comino London

Hi Natalie,

Thank you for your feedback, we are always keen to improve our services.

I am deeply sorry to hear that your refund sadly took longer than expected to be processed.


If you have any further queries, please don't hesitate to pop us an email on returns@cominocouturelondon.com

Kind regards,

Comino team

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