Coffee Direct Bewertungen 

I have used this company for many years and their coffee is always freshly roasted and of excellent quality.
There are quite a few 1 star reviews here which I don't understand. Some blame the delivery - well that's DPD or Royal Mail not Coffee Direct! One complains that Monsoon Malabar tastes like a monsoon and is over-roasted! THAT'S WHAT MAKES IT SUPERB! Others complain that their coffee is not roasted enough - well don't order a lightly roasted coffee then!
I can tell you that the coffees I have bought over the years, and I have bought almost all of them, have all been first class except one I didn't like (Golden crema) but others seem to like it. I found it extremely bitter. But the others are all excellent.
MY ONE COMPLAINT about Coffee Direct (Red Spider Direct Limited) is their prices. I consider these to be a total rip-off. To PROVE that they are a rip-off they sell unroasted green beans for the exact same price as their roasted ones. As a coffee importer they likely pay $1 per LB for most of these coffees.

A regrettable experience, with a company that has no phone service, and communication limited to email.
We placed a sizeable order, over £540, and asked for a printed invoice to accompany the order. None arrived, and despite being at home, the packages were merely dumped by our bins, and we were only made aware when an email arrived asking us to reply to a “how did we do” form. It stated the goods had been left in a safe place and a card put through the door. No card and not safe.
Then matters became worse when we tried to obtain a printed invoice. It was explained to us in short, terse abrupt emails that they consider their lack of customer service, no paper invoice, no phone and basically, “you’ve bought it, so you sort it”.
They consider this level of indifference as the industry norm, that this is the way today’s online service operate, and, that they see no need to change and no need to help.
We operate both a retail and on line service, and strongly disagree with their attitude to customer service and today’s online business protocols. Maybe this is why we are regarded as one of the best in our business, and this company are not.
We will not be doing business with them again. We will be using a company of a similar name but based in Scotland, with whom I have spoken with ! and who have already helped with our enquiries.
Avoid this Lymington set up and try elsewhere.

Yet another rubbish company more concerned with how it looks than following form over function. Had to decimate the bag of coffee just to get a proper spoonful out. If i could upload pictures i would. And they're not cheap. So, if ye want Blue Mountain go to Blue Palm Coffee

Really delicious coffee. I got some great recommendations from the team on which beans I might like most, and now buy the Monsoon Malabar regularly, which I highly recommend

Recently I've bought Kenya AA and Blue Mountain beans. Oh boy, its the most horrid beans I've ever bought. Especially for that price. The bag states it's freshly roasted but either they straight lie or use quite questionable green beans.

Both bags went to trash bin immediately.

Great coffee great service

Even when things didn't go to plan they excelled in the communication with the customer

Lovely coffee, so much better than supermarket stuff. Good value and I was surprised at how quickly my order arrived. Will be using them again very soon

I ordered 3 bags of Smokey Joes Coffee. I was sent 3 bags of another coffee in bags marked Smokey Joes Coffee but it was not Smokey Joes Coffee. The coffee they sent me (whatever it was) is a different colour and the taste is just awful. This is not smokey joes coffee. I complained, they asked for photos of the coffee now they want more photos. I am 71, disabled and housebound and do not know how to do photos in an email. A colleague did the first request for photos but he has said the request for further photos is absurd and wont do them. So I have withdrawn my complaint and thrown this incorrect coffee (3 bags full) in the bin as it tastes just terrible. I will never buy coffee from this firm again, they have cheated me and I paid £79 for the order. They are fine until something goes wrong, then they really are unhelpful when it goes wrong. I wouldnt buy from these people if I was you.

Really poor delivery service and then customer service. The initial delivery driver didn't bother ringing the doorbell and drove off saying no-one was in despite someone being in all day. I only found this out afterwards, they left no note and I didn't get an email.

The delivery can only be tracked by installing an app. This then gave false information (delivered that day). Contracting customer support they sent a link to rearrange delivery but failed to answer any questions about why this had happened.

The second delivery then turns up and leaves the delivery by the porch, again without even trying the doorbell, despite my partner actually being at the kitchen window at the time.

I'm sure the machine will be great but I'll not be going anywhere near this company again.

Really happy with my regular Monsoon Malabar order. It always arrives quickly, freshly roasted and tastes delicious!

I bought 3 types of coffee for my rocket Mozzafiato
Arabica Supremo Coffee
Golden Crema Coffee
Monsoon Malabar Coffee

Sorry to say its very very bitter and would go as far as to say the worst coffee ive ever had ...its gone in the bin...£80s of YAK!

Smooth returns, great service.

Fast delivery and a big range to choose from. I’ve bought around five different varieties and they’ve all been delicious

Very good coffee! You can tell it’s been freshly roasted as the beans are full of flavour every time. Delivery was fast, and the coffee is delivered in great resealable bags

Been ordering coffee for around a year now no real issues , coffee deliveries fine till the last one which contained not the packs I ordered, smaller packs, contacted the company received a response to which I answered the questions and not heard anything back, to be honest my average order is around £60 so one would expect a decent response, the website seems to not work properly and defaults to all
Sorts of deals which go onto a default seems this is what maybe happened to me . I hope they sort themselves out as the process is simple enough to use , my only complaint on coffee is the strength isn’t as advertised so not as strong ..

I have been using Coffee Direct for about 4 -5 years now. Their range of coffee is great to which I have tried various beans/strengths which I have enjoyed. Currently I drink Golden Crema which seems to be a good strength 'all rounder' that my visiting friends that like a 'proper' coffee enjoy. To add to this the delivery is usually exceptionally quick!
As a personal user I have contacted Coffee Direct to relay my feedback and enquire if they could supply my employer with ground coffee. Coffee Direct were fantastic and put my employer on to a free trial of coffee which went down very well in the office and expanded their customer base further.

I bought 3 different Indonesian coffees and they were all so highly roasted they might as well have been the same coffee. In fact, they might well have been. A Monsoon (should be "monsooned", but there we are...) Malabar actually worse - beans glistening with exuded oils, black, shiny and burned with a horrible aroma. Very poor coffee, despite all the website chat about its quality. I'm not sure these people have any idea about coffee.

Still waiting for my refund from this company if thier is such a thing been fighting to get my money back from coffee that never arrived took my money given me so many excuses 1 refund being done take 2 weeks 2 accounts frozen few weeks later even though they said it was being delt with them they said it was being sorted refund still waiting now ignoring my emails it's fraud took my money they have my money I want it back need to deal with this pure fraud from them I would stay away from them

Great Gaggia espresso machine and excellent customer service. Delivery was next day as well.

I see a lot of bad press in here but my experience with them is 5*+. I love a good bean to cup coffee and always look for freshly roasted beans. Bought the italian beans from them a few times, they are exquisite, roasted a day or two before delivery, always DPD that delivers and the crema of my coffee is just perfect. Couldn't fault them or the quality of their coffee and service. The price is very good and I am a loyal customer as I have tried most of the "famous" beans online and they are not as good.