Fantastic product and value, only thing wrong was the ton of coal was loaded on to just one single pallet, the driver was fantastic but really struggled with the weight, so split the pallet and slight... Mehr ansehen
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Das sagen Bewerter
Coal Drop fitted in the delivery to suit us and even altered it again to avoid weather issues. Very helpful driver stacked the bags exactly where I needed them. Other suppliers just dump them on the... Mehr ansehen
Ordered 1 ton Excel briquettes. Excellent service all round. Competitively priced, delivered on time. Called me to arrange mutually convenient delivery. Delivery driver could not have been m... Mehr ansehen
Unternehmen hat geantwortet
Coal drop did an excellent job of supplying very competitively priced Oxbow Red, with excellent customer service along the way. They very patiently understood our delivery needs and took time to arra... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Coal-Drop is our online retail outlet for premium smokeless fuel and kiln dried hardwood logs. We are specialists in the domestic fuel market with over 60 years experience in the trade. We are based in the West Midlands and serve customers all over the United Kingdom. We pride ourselves on providing quality fuels, great prices and excellent customer service. We aim give each customer a seamless and straightforward shopping experience with a reliable and effective after-sales support service. We understand the importance of using good quality fuel products which is why we only offer fully approved and authorised fuels that have passed quality control checks, ensuring our customers get what they expect with every order.
Kontaktinformationen
Vereinigtes Königreich
- www.coal-drop.co.uk
4,9
Hervorragend
124 Bewertungen
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Das haben sich andere Leute angesehen
Happy with the coal
Happy with the coal
Happy with the service I received from the phone conversations I had with them.
Very disappointed with the delivery as this was cancelled on the day it was one stop away which I could not understand also I had to wait 3 days to get my order still having to chase this which was not good .. thank you.
12. September 2025
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thank you for your review. We're really pleased you were happy with the coal and our phone support, but we’re genuinely sorry about the complications caused by the delivery depot's decision to cancel the delivery. I understand how frustrating this was for you. I hope that Coal-Drop's direct intervention, which resulted in us collecting your fuel order from the problematic depot and delivering it to you personally, helped to alleviate the inconvenience. We will always strive to resolve any problems that arise to ensure our customers are satisfied.
Thanks again — and we hope to serve you again in the future.
Great customer service
Nice website and really friendly and helpful staff. They went above and beyond my expectations.
18. September 2025
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thank you for the kind words! We’re thrilled to hear you found the website easy to use and that our team exceeded your expectations. That means a lot to us.
Hoping to serve you again in the future.
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thanks so much! We’re glad everything met your expectations and truly appreciate the recommendation.
Hoping to serve you again in the future.
My first order
My first order and I was very pleased
Came the day I chose for delivery and the lorry driver was very pleasant
Not an easy delivery because of narrow lanes
16. September 2025
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thank you for your lovely review! We’re so pleased your first order went well, especially given the tricky delivery route. The driver did a great job, and it’s wonderful to hear it made a difference.
Thanks again—hoping to serve you again in the future.
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thank you for the 5 star review, however I feel your comment is a little conflicting with the rating. I just wanted to clarify that your order was received on 1st September and you requested for the delivery date to be on 24th September. Your order was fulfilled and delivered successfully, as planned, on the 24th September. Which is why your order hadn't yet been received on the 23rd September, when you left your review.
All of us from Coal-Drop want to thank you for your custom and your 5 star review. We will always to our very best to meet the needs of our valued customers.
We hope to serve you again in the future.
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thanks for the great feedback! We’re glad you found both our pricing and service to be excellent—it’s exactly what we aim for.
Hoping to serve you again in the future.
From order to delivery first class 👍
4. September 2025
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thank you! We’re delighted to hear everything from ordering to delivery was first class. Your support means a lot to us.
Hoping to serve you again in the future.
Coal drop did an excellent job of arranging Coal delivery to our home.
Coal drop did an excellent job of supplying very competitively priced Oxbow Red, with excellent customer service along the way. They very patiently understood our delivery needs and took time to arrange these so that they arrived, ready and perfectly placed for storage, just as we needed. Great work by Tom and Phil - they really helped.
29. August 2025
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thank you for such a detailed and thoughtful review. It was a pleasure working with you to get everything just right, and we’re so glad our team could meet your delivery needs. Your kind words about Tom and Phil are truly appreciated.
Thanks again—hoping to serve you again in the future.
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thanks for your feedback! We’re glad you found the coal competitively priced and the delivery convenient.
Hoping to serve you again in the future.
Absolutely no complaints
Absolutely no complaints. Kept me updated, friendly and polite. Very impressed.
31. August 2025
Bewertung ohne vorherige Einladung
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thank you for your lovely review and kind words. We always strive to provide the best service possible. We hope to serve you again in the future.
Goods delivered with a smile
My drive is quite uneven but the electric sled allowed the driver to get right up to my garage door saving me a lot of energy, Thanks
21. August 2025
Antwort von Coal Drop: Nationwide Fuel Suppliers
You're most welcome Gary and thank you for your kind and generous feedback. We hope to serve you again in the future. 👍
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thank you for your great feedback and review. We look forward to serving you again in the future. 👍
Getting winter ready
i have never used this company before, but i will without doubt be using them again. So helpful on the phone and the delivery was perfect. Helping with unloading and stacking was a big bonus.
24. Juli 2025
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thank you for your wonderful review and for your lovely comments - we really appreciate it. Get back in touch when you need another supply of fuel.
Easy online ordering
Easy online ordering. Delivered early good communication from courier.
21. Juli 2025
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thanks Julia for your 5 star review. We're super pleased you had a first-rate service from us. Come back to us when you need your next delivery of fuel - Many Thanks ☺️
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thank you for the great feedback. We look forward to serving you again in the future.
Arrived on time ,great fuel very little…
Arrived on time ,great fuel very little ash content .Purchased last year and purchased again because of quality of oxbow Excel fuel staying in overnight
16. Juli 2025
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thank you for your great feedback. Oxbow Excel is a great fuel and we are thrilled you had a great experience with us. We look forward to serving you again in the future.
Second time we have used Coal Drop and…
Second time we have used Coal Drop and will not hesitate to use again. Prompt delivery and good communication.
Thankyou see you again next time
10. Juli 2025
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thank you for your wonderful review. We're thrilled you've had your 2nd successful fuel delivery from us and we look forward to hearing from you when you need to order more. ☺️
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thank you for your kind review. We always aim to give the best service and look forward to serving you again.
The best price for what I wanted
The best price for what I wanted. 20kg of excel coal, I can't lift 25kg bags by myself...why don't more brands do that size? Had some issues with the check out on my phone so transferred to the laptop. £10.80 was charged for delivery. As I don't live in the back of beyond, but on an A road, could not understand the charge. Gave Tom a ring. He could not understand either. He checked and all the pallet firms they use charged for my area of Wales! Such a good price I went ahead. Tom phoned me back and said none of them understood the charge so they would pop in some of the fancy fire lighters for free. Excellent Customer service!
27. Juni 2025
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thank you for your wonderful review. We're thrilled you had a great experience buying your smokeless fuel with us and we always try our best to look after all our customers to ensure they get the best and fairest deals. We look forward to serving you again in the future. Many thanks ☺️
Customer service outstanding
Without using a lot of words to describe in small detail just how good Coal-Drop’s service is, well over and beyond what I had expected, the price was by far the best I could find for a particular brand of smokeless fuel I was looking for. Just check out their web-site and compare their prices with that of other fuel suppliers. I cannot recommend them enough.
17. März 2025
Bewertung ohne vorherige Einladung
Antwort von Coal Drop: Nationwide Fuel Suppliers
Thank you for your exceptionally complimentary and kind feedback. We strive to provide the best prices and customer service each and every time. We're so glad you're happy with our service. Get back in touch when you need another delivery of smokeless fuel. ☺️
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