Citizen Bewertungen 

Does anyone actually work here?
Impossible to get hold of. They never pick up the phone and 10 days later, approximately 6 emails later and they haven’t responded. So frustrating.

Poor poor service. My father had his mobility scooter stolen from a secure integral scooter store room. Very fishy. CCTV was broken but hadn't been fixed...had to chase and chase since July and still no further along now. Police have had to close case due to lack of evidence. Wrote a letter of complaint, NO REPLY. Had my complaint escalated 3 times but still not heard anything with regards to a resolution, other than apparently the security has been changed on the scooter store. Still to this day, 3 months later, we do not know if they have retrieved any CCTV. Shocking customer service. I have had to do all of the chasing which I do not consider 'keeping me informed'.Tenants are paying a service charge for these services and not getting it. Local MP has been informed now, so I am looking forward to what they tell her as I have all my incoming and outgoing phone calls from Citizen and their representatives.

Criminal Housing have got all scumbags working for them! I have so much evidence against them, I am going to the Police and the Housing Ombudsman! They are Evil! This is Satans Company!

Wouldn’t trust this company at all. When you report a repair they do nothing. Been in this flat 5 years and still waiting for a repair to be done, no power in the bathroom! Sort your company out!

I been trying move as i am 77 and disabled and socially isolated my housing officer turned up to help me get a move. but the true reason i been calling my cat so neighbor have made complain so live west housing are employing x police as housing officers SO as to intimidation as they turn up in two

Absolutely useless when it comes to getting repairs done, I've been lied to by a manager before about what he has said. I've had someone attend to fix a leak under the bath and after waiting a ridiculous amount of time being left with no water connected to the bath or shower someone finally turned up to do the job changed my perfectly working taps to a mixer tap that you couldn't use because there was no water pressure and disconnected the perfectly working shower that was on the wall so I was left with 2 showers that didn't work. The fitting for the shower head from the mixer tap fell off wall as soon as I touched it, bearing in mind all they were supposed to do was fix leak UNDER the bath. Ive been told they have attended when they haven't, I've been told they cannot attend because the engineer has called in sick, see and then someone attends and when they do finally do a repair it's never done to a decent standard. Just been on the phone to a wonderfully sarcastic lady to complain about them cancelling a job for the 3rd time in a row. I work and because it's a 2 day job I've so far taken 6days off work for sweet FA. This is what I pay rent for, for them to waste on fitting things that don't need fitting, taking hours to do a job that should only take an hour. The repair that I'm waiting for at the moment should take a few hours but has been booked as a 2 day repair because nobody bothers to check up on them and they can basically do what they like. I had 2 different engineers in my house at the same time doing different jobs even though not supposed to be due to covid and they spent most of the time chatting to each other and clocking up the hours that could have been spent doing some poor souls repair that's probably been cancelled numerous times.

I was in the property of Citizens 4 years soon as you have trouble with your neighbours that I put in they do not help you or your order neighbours that are in the same situation or they tell you to do is call the police

Where do start.wow.they love renting put properties to crack heads and drug dealers in particular. I made a mistake of moving into one of their properties they are not intrested in anything except their rent. I was a day late paying my rent and I received a letter we will be taking you to court,but hey what about the noise complaints & the complaints regarding crack heads & drug dealers that I'm constantly calling you up about and then its call the police seriously they don't want to know either🤣🤣🤣🤣🤣🤣

Awful at any form of maintenance and repairs. Nearly 5 years waiting for roofing to be fixed, bathroom made secure, loft insulation and mould treatment.

These people are beyond disgusting, they are not human have no life skills and no empathy they care only about rent money. Refusing to let me move thinking that my mental health is a joke I have been diagnosed with MDD, this a*$&hole of an housing have been told by my mental health consultant and by two different G.Ps that my health is exacerbated by the tenants around me. But it looks like Citizen wants me to commit suicide it would please them. I'm not staying around racist people. I am very rarely at the premises I check on my belongings as I don't trust the people around there. They are happy for me to put up with racism too. Which I have done for 14 yrs. I dont appreciate being called a liar I am now on specialist medication which cannot be prescribed by a G.P. I am contacting my local M.P and the housing ombudsman. Really this housing is hoping abd pushing for me to commit suicide.

I rang up customer services because an automated system calls me every week saying I’m seriously in arrears, I pay my rent each month and the arrears gets more and more each week, so the lady on the other end of the phone was very VERY rude to me, clearly doesn’t know how to treat their tenants! Also I live in a ground floor maisonette and I have been having serious issues with my internet, my provider kept telling me someone was taking over my internet and then they cut me off, I live in an area with rubbish signal so the internet is essential!! This is really been a nightmare!!! They don’t even deserve 1 star!!!!🤬🤬

We have been with citizen housing for 7 months. Any teething problems we have had regarding repairs have been addressed quickly and fixed without problems. There my citizen account site is easy to use to report repairs and check your rent account. The staff I have spoken to on the phone are pleasant and helpful the same goes for the social media staff

They dont even deserve one star very poor company and they lie throught there teeth. Being waiting for 6 months to get a job completed they use a different excuse every time i ring to ask about job completion. This company is total waste of space citizen it should be called shitizen jokers

It is disgusting how they think they can treat u I made a complant at the start of the first shutdown got abused by a team leader in public then again a couple of weeks it was blamed on myself refuse to show me video later told the housing officer a was putting a letter of complaint so weeks later receive a letter saying being watched for six months on a warning so called housing officer she actually said u said u were putting in a letter so sand in priviious call told me the police officer who was called on second incident said all she seen was a conversation and the cleaner refuses to clean the floor I live on been reporting it since first lock down citizen do not care even with covid very quick with fines they do try bully tactics ps don't let them

Disgusting new housing has no moral or manner and they seem to think they can bully and intimidate you disgusting people the housing offer tell what im getting what to expect then chats lies she helping even though the police have gave you your evidence my daughter has nightmares and trying to escape through the 5th floor off are tower block amd repindah says she helping me I will kill myself and kids if citizen don't start complaining legally not only that they have loved a young lady who bougrismds just sells drugs and bang and hold parties nothing is dont about this disgusting they have left me with no kitchen or no draws because the scummy staff have failed to bring my property back to my house

Back to my house they disgusting and like to use work phones sk their no paper trail they also refuse to do my kitchen but march is end off citerzen finally budget as a family member that works in there has let me know everything I need to know optima failed to koved when the police gave the first go ahead

Rubbish rubbish rubbish!!!

I had been told by them 3 years ago my slabbing will be fixed, then to not hear anything when I finally wrote a complaint about rubbish service someone came promising me it will be done. Job been cancelled three times (no surprise) when they actually came to fix it we been told we are not disabled and it’s our responsibility to do it.
Having 10 people saying different things... train your people correctly as changing name of your rubbish agency won’t help.

I wrote a review last year and before and its not on here anymore? Since I've moved into my 3bed house it has been nothing but problems of leaking, flooding and tap and boiler issues! Since this has been going on my mental health has deteriorated! Imagine they send people out to check boiler and on the daywhen they sign it off I have to call them as either the boiler starts leaking or pressure problems etc. This has been going on for more than five years! What makes this worse is if I had a job during these issues I would have been sacked as the amount of times I've had to stay home no employer would want to pay me! This will be the forth review I have written let's see if it gets delete. This is to the response below! No these issues are not rectified in fact I was told last week by one of the guys who came out to repair a cupboard draw that had cut me and drew blood,was damaged by the flooding of the boiler that I had to pay, his boss told him to do that! As a non-WHITE mother this is ridiculous! The same man had went to a white neighbour and told her her door which was fine (as she had reported an issue) he then decided to give her door a spray even though it was fine??? ?

For over 10yrs was with Whitefriars housing. No probs. Since Citizen took over nothing but hassle and problems. The service charges have increased 30% (backdated to 6months before they took over). The estates repairs are simply neglected and the local security office staff have been reduced to “improve service”!! Very bad rip-off outfit all round.

Had a leak at Christmas last year and it took them a month to fix the problem and left us with no hot water or heating and there customer service was horrible they are very disrespectful sometimes I have a disabled mum and sister who need hot water and heating and they still didn’t care even after we kept calling them and now our boiler has broke again and they have had the same response and attitude as they did before it’s totally wrong .