Citizen Bewertungen 

My mother and I have been complaining and sending notices to citizen about our housing situation and the conditions that we have lived in for the past 5 years! I’m 2016 we complained the ceiling is collapsing as well as the window as well as the top bedroom floor the damp and 100 other things wrong with the house. We asked to be moved and they didn’t we asked For someone to come and evaluate the conditions that we are in Who Is confirmed that the conditions we were listening were classed as dangerous the ceiling could’ve collapse at any moment. We were neglected and left to deal with it 5 years ! After chasing them for so long they responded keeping us Hanging by a thread giving us false dates of when they would come. Advising us to clear out the house for works to be done we cleared out the house at the beginning of the year and only in June they decided to come. My mother’s bed broke during the removal of all the furniture And from January on she’s been sleeping on the floor not to mention she is disabled and has a lot of health conditions. How we have been treated has been so unfair and unprofessional. No updates. No reassurance. Nothing. just lies and deception to keep us quiet. The stress this has caused has made my mum even more I’ll it has caused me to fall behind on studies as I haven’t had a proper place to study or write assignments. Even dogs don’t get treated like this

Citizen think that its fine to put in a fire alarm, that if it goes off after 5pm, an engineer has to come and reset it. This is in a complex that houses adults with mental health issues and brain injuries. We had to wait for 3 hours for it to be turned off last time. We were told it was manned 24 hours, they even put a sticker in the window saying the alarm was manned 24/7. Wasted 2 hours of the Fire Brigades time. The fire alarms go off weekly, so hopefully the Fire Brigade will fine them. Waiting for the complaints department to get back to me, waited almost a week now, so not holding my breath.

I could write a list about how use Citizen are, our front porch is rotting, we have no insulation in our bungalow, the mortar is falling out, the windows are painted shut, the wall in the car park is about to fall over, mold on the wall as we can't afford to put the storage heaters on, the list goes on, but Citizen know about all this and have done nothing in the 4 years I have lived here. But they have money for a stupidly loud fire alarm that can't be turned off after 5pm.

Dont even answer complaints for 2 weeks ago

electricians all on different rates of pay instead of everyone being on same salary. Causes bitterness and anger with some being payed more but doing same amount of work as everyone else. bosses just seem to turn a blind eye to it. in this day and age its called discrimination

I have been with Citizen Housing, formally Whitefriars, for just over 7 years, I do not understand why people give them such bad reviews, when I speak to staff on the phone they are always polite and helpful, their repair team are always polite and respectful of my home, my house is in good repair, probably because I carry out small minor repairs myself, I only call out the repair team when the job is too big for me or too advanced, small repair jobs can be easliy carried out by the tennents, perhaps if tennents put more time into being proactive and taking some of the responsibilty of maintaining their home themselves, instead of moaning about jobs that need doing, they probably wouldn't have that much to moan.
you might not own the house you live in, but while you're living there, it's your home, so you do have a degree of responsibilty when it comes to repairs or decorating.
Unfortunatley we live in an ungrateful society, my Citizen home is not big or posh, but I am privileged to have a roof over my head when so many people do not.
Basically, stop being whinney tennents and take some responsibility for yourselves!
Thank you citizen Housing for my home and the ongoing support you give.

Not satisfied with the service, they never call you back even when the call is escalated

I am absolutely disappointed and saddened by the way I have been treated by citizen housing. They have terrible customer service and me as a good tenant, always payed rent left my house in lovely condition have been left with no deposit back as they have issued it to someone else not on the tenancy! And have also breached my confidentiality and discussed my account with Someone else. I will be taking this further

The last few times citizen have been to do repairs I have been impressed with their workmanship I wish all were the same. Gary and another gentleman replaced the innings of my windows on march 2nd then today a plumber was out I forgot his name but found my upstairs toilet had been leaking for a while and replaced what was needed so he honk they deserve a big pat on the back👏🏼

This housing association is a joke! Live in a tiny two bed house and they are now putting the rent up to £470 something in April. Our house is just run by a water tank so we have the ‘new’ and ‘improved’ storage heaters which cost nearly £40 a WEEK to run if we was to use them. For some unknown reason we are paying more than everyone down our close for the exact same house as them bar from our bathroom is falling apart. Cracks in the ceiling, rusty bath, toilet doesn’t flush properly, taps turn all the way around, extractor fan leaks like a waterfall if bad weather comes. Absolute joke of a company you should stay away from them at all costs.

Been waiting for a call off our so called housing officer who hasn’t bothered to even address our concerns and his no where to be seen. Citizen don’t care!

Firstly why does a housing association change their name?? Dodgy much?? When you report drug dealers to your housing officer ainsley she refers you to the mental health,so anybody that reports drug dealers will be referred to mental health. In other words we will take the drug dealers side instead of anybody reporting them you are classed as mental to them.

No call back .no housing officer. Still having leaking ceiling. Citizen don't care.

Very poor customer services I called Friday to say the roof tile have been blown off and the water was running into my living room. They sent me a txt today for job to be done on 22nd march. I have just paid 500.00 to have it decorated now its ruined.

If I could give less that one star I would ainsley is a joke i reported tenants below me subletting a bedsit what had two children and two adults in one guy lived in there before he subletted It was reporting it for 2 months everyday she was just making excuse after excuse he then returned 2 months later kept me awake all hours of the morning because he had his mates in there about 5 of them screaming and shouting talking about setting each other alight I've got recordings what I've kept and still have to this day constantly coming and going through the whole lock down I've got plenty more evidence they were booting my front door then running back into the flat because I was going mad and that's just the tip of the iceberg I've got seriously bad ptsd because of it all people would be shocked of the evidence I got then they moved drug dealers in after they moved out they were arguing fighting playing loud music slamming doors and all sorts they have ruined my life a women called linder Gillespie who is the safety neighbourhood officer said I'm going to be going to prison because I couldn't cope and I've got much more. Oh almost forgot Linda Gillespie told every tenant in the block about my personal mental health problems I got autism and adhd she told my older sister I didn't have a diognosis of neither until I got my doctors records and she got proved wrong 🙁I was supposed to be safeguarded whatever that means and Linda Gillespie hid that information in a archive folder so no one else could see it and a women called Annie and another women from the call centre told that to my brother because he was helping me to try to get it sorted because I couldn't cope to the point I was suicidal so the caludon centre sent the police to come out they put the cuffs on me I was just innocently standing up the wall they damaged my noise cancelling headphones what I needed so the police officer moved away from me to his colleague to tell him to turn off the camera I was still standing in the same spot so he come to do the cuffs tighter and he cutt all my right wrist he was twisting it until my wrist was bleeding then took the cuffs of and said off you pop to go back inside so I went back in didn't realise he cut all my wrist until I got back inside so I reported it to the police and crime commissioner and the police and crime commissioner covered it so they wouldn't get into trouble I still have the cuff mark imprinted in my wrist and it was just over two years ago☹️ I had a housing officer called Gail Philips and because Gail Phillips couldn't handle it she wasn't present for 8 months instead the neighbourhood safety officer Linda Gillespie dealt with it all which wasn't her job it was Gail Philips so Linda Gillespie coverd it up for all them months until she couldn't handle it and past it back onto Gail Phillips 🙁they just replied back to me saying for them to call them back and sort it out I called yesterday and all they did was take the mick out of me there cocky attitude is disgusting at the call centre ☹️they just did it again to me I just rang them again ☹️Gail Phillips came to visit one day and my brother said he was going to go to the ombudsman and she shouted at him shut up about the ombudsman she said ☹️

This is the worst housing ever! I've been with them for 11 years and this is the billionth time I've been left without hot water and heating this time of year I have two children primary school age this is disgusting I've had to borrow money to keep my electric on everyday as the tiny one heater they did leave me for me my two girls and my two bedroomed flat costs so much to run just to keep one room warm its a disgrace

Absolute disgrace of a housing association. They have allocated my parking space to another tenant which has led to a near fight. Had to call the police and was told I would get a call in 24 hours. Still no call as staff do not work over Christmas and I have called numerous times and nobody can get a hold of a neighbourhood officer in a emergency suitation. Totally disgrace and they should be ashamed of themselves

There are several things wrong with Citizen Housing. Firstly it has a dreadful blame culture. When will they learn, its about Citizen engaging their customers, not the other way around. It is evident by their responses to the other negative reviews they adopt a culture of excuses and victim blaming without accepting any responsibility.
It is impossible to speak to anybody, and the contact centre are the most rudest people I have ever spoken to. I appreciate the contact centre must get a lot of abuse however two wrongs do not make a right. You can never get beyond the contact centre and the person you wish to speak to is always away from their desk.
The management of anti social behaviour is appalling. I had to beg the neighbourhood officer to visit and when she did, she visited the neighbours first then walked to my house, so the neighbours knew exactly who had made the complaint. She ignored further complaints of tenancy fraud and of fire safety concerns. The neighbourhood officer then closed the case without resolving it, and felt it was suitable to relay her 'action' plan verbally to a deaf lady. We never received any correspondence in writing. We just gave up after that and have to put up with the Anti Social behaviour.
The employees are disrespectful to their customers, I overheard a member of staff parked up call a customer a fruitcake and another described the area she managed in a derogatory manner.
This Housing Association is to be avoided at all costs.

Terrible service, badly trained staff, always getting misinformation & mixed replies whenever I call, bad communication overall, most of their staff come across very incompetent and unprofessional. They are suppose to look after and manage our housing or apartment blocks, but whenever there is even the smallest issue or question, they are quick to pass you on to someone else and avoid dealing with the issue. Complete lack of empathy when explaining problems or concerns and overall a service & company I would avoid if ever possible. Any building that uses this service, it already sets off red flags now.

Right where do I start , I am frustrated by lack of access to officers.
Numerous phone calls ,a call centre insisting I go through ,detail of reason for call.
Endeavouring to speak to my neighbourhood officer ,constantly being told there not there (everytime I call ?). And promised a call back within 3 working days.
This particular time if they had responded, it would have helped to stop a dispute with a neighbour escalating.
Instead I have been left distressed and fearful of passing this neighbours house due to a frightening confrontation by my neighbour.
You cannot email any person working there ,yet they send accusority emails ,with no right of reply.,customer care is non existent.
Very unhappy and disappointed .
Looking to take the matter further ,to a manager if I manage to prise this out of there very secretive agents !!!

Absolutely awful company. Reading some of the comments on here I can only agree, especially the ones about allowing drug dealers and abusive neighbours to remain in the property for years.
When you complain they close ranks and give you the same script time and time again. The family in question are all guilty of something - drug dealing, ABH and covid breaches and yet Citizen allow them to live in the property even with massive rent arrears.
They allow it to go on when other social landlords evict their tenants quickly and efficiently but Citizen say they are following the law. Utter tosh when other organisations are sceptical about their responses when you ask questions. It seems they allow culprits to remain in their properties whilst victims get abused on a daily basis.
Disgusting organisation and the people dealt with need to think about how their inaction effects the wellbeing of the victims.

Citizens housing Birmingham…What a joke of a company.
Stay clear of these people. Needed repairs after there bodge men had to rip up my kitchen after another flats leak, still on a waiting list. Being on universal credit I’m sure they are aware it’s a monthly payment and this was even told to them, but nope they NEED it weekly and they add arrears on every week so I’m already paying more than my rent… but then talk about court and court costs because I’m not paying it, yet it gets paid monthly, I don’t think they understand how court works 😂😂 or just scare tactics. Don’t get me started on there security, had a new born and the day we came back there was a break in, 4 men with knives broke into the flat right opposite mine and still waiting for the “security” door to be fixed 11 months later oh and the “security” cameras are only dummy cameras apparently. There customer service workers are a joke, rude, unprofessional and definitely not how they should be talking and treating there tenants. But after looking at all these reviews I’m not the only person with these opinions. Citizen sort yourselves out !!!!! 0 stars to these muppets.