Cigarsmokes has been reliable and trustworthy in the six years I have patronized. The Cuban cigars received have been equally reliable and excellent. The only place I consistently shop.
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Das sagen Bewerter
H.Upman no2 . Firstly I was delighted that they had some age on them (2017). My old supplier has put up their prices by 50%. So this was the first time I used Cigar Smokes I will always use them from... Mehr ansehen
I was able to order the smokes I wanted, who many other suppliers are out of, and received them within (2) weeks. Exactly what I wanted, packaged well. I will continue to do business with this supplie... Mehr ansehen
Zeer tevreden over de service en de kwaliteit van de sigaren. Eerste levering werd in beslag genomen door de douane. Na een mail werd een nieuwe levering gedaan zonder extra kosten. Levering reeds o... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
CigarSmokes brings world-famous cigars of Cuba to any tobacco enthusiast directly from our warehouse in Spain. Fast express air delivery worldwide.
Kontaktinformationen
Carrer Núm. 8, Zona Franca, 08040, Barcelona, Spanien
- +1 (305) 433-8543
- info@cigarsmokes.com
- www.cigarsmokes.com
4,1
Gut
237 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The cigars received are in good…
The cigars received are in good quality. The service provided is efficient and satisfactory. The update on goods in transit is user friendly.
14. Januar 2025
They deliver what they said they would.
When we have had any issues with the order, they were attended to immediately and resolved to my complete satisfaction .
14. Dezember 2024
First time I ordered through this…
First time I ordered through this company.
I must say I am very pleased with my order and delivery quicker that I thought. Kept updated throught the delivery with emails and texts. Cigars came with Boveda packs and no issues. Needless to say one happy customer.
Many thanks.
3. Januar 2025
Bewertung ohne vorherige Einladung
I had to throw away 2/3's of my cigars…
I had to throw away 2/3's of my cigars due to poor construction--e.g., the cigars were wrapped much too tight came apart easily.
8. Oktober 2024
Antwort von CigarSmokes
Hello Mr. Budner
I hope you have a nice day
I appreciate you taking the time to share your experience with us, as it helps us improve our service.
In response to your complaint, all our boxes are stored in climate-controlled warehouses and are shipped in a humidity vault to preserve the quality of your cigars.
According to what you indicate, it could be an inconvenience with dryness in the cigars. In these cases, we recommend that customers keep the cigars in a humidor for two weeks, with a humidity of 60%.
If after this, the inconvenience continues, we can enter a request for possible compensation.
I would appreciate it if you contacted us (info@cigarsmokes.com), to further discuss the issue and provide you with personalized assistance, as we value the satisfaction of our customers very much.
Sincerely,
Isnela Solis
Junior Supervisor
Nice selection of Cubans
Nice selection of Cubans. Customer service was consistent and welcomed.
5. September 2024
UK Boarder Force-Customs Charges
I have not had a great experience puchasing Cigar products from this company. Product is geniune and delivery is within 45days advised.
However, UK Border Forces have held every order i have placed until i paid the extortionate Customs Charges. If you buy a carton of say 25 Cigars and it get stopped by Border Force Officails, expect to pay an additional +/- £150 for Duty/VAT and Handeling charges before they release it for actual delivery.
18. September 2024
Bewertung ohne vorherige Einladung
Antwort von CigarSmokes
Hello Mr. Perham,
Our team is always looking for the right process to avoid inconveniences, but sometimes these procedures can be unpredictable, but we do our best to ensure smooth deliveries.
We appreciate your feedback and look forward to having you back very soon.
Dax Puero-Franco
Customer Service Team
Regarding order number CS55631
Regarding order number CS55631 , unfortunately the cigar box you sold me is fake , I searched for its authenticity on Habanos S.A and the result was Partagas Serie D NO 4 , and the box is H. Upmann Petit Coronas , I’m really very disappointed as I have made many orders from your website and I’m not buying again .
Attached the photos of the box and a screen shot of HABANOS Website
8. September 2024
Bewertung ohne vorherige Einladung
Antwort von CigarSmokes
Dear Mr. Iman
First, we can assure you that all cigars we sell are 100% authentic. We have been in the cigar industry for more than 20 years, so our customers' trust is strong. All cigars we buy from Habano's official distributors.
We invite you to send us the details by email so that we can provide you with the proper attention that characterizes us as a company.
Best regards,
Dax Puero-Franco
Customer service team
Direct Line (305) 433-8548
Swift response & fast delivery
24. Juni 2024
I've been waiting over two months for a…
I've been waiting over two months for a shipment that has been shipped three times but keeps getting confiscated. I've asked is it my name and address that causes this and I'm told no.
21. Juni 2024
Antwort von CigarSmokes
Dear Mr. Lee,
Thank you for sharing your comments through this platform, as they allow us to improve our service levels.
In response to your comment, We extend our sincere apologies for the unforeseen circumstances surrounding the delivery of your order, which were unfortunately beyond our control. We consistently exert significant efforts to ensure the safe delivery of our packages to our customers' destinations. Regrettably, external factors, particularly the internal logistics procedures of the local post office and customs procedures, can occasionally introduce complexities into the process.
Despite the challenges, our customer support and your personal account manager were dedicated to ensuring you received your purchase. As we can see, all the products in your order were successfully delivered.
Our customer's needs and satisfaction are important to us, so please do not hesitate to get in touch with us if you require further assistance.
We are always at your service.
Sincerely,
Natalie
Customer Service team
Delivery timely (given distance…
Delivery timely (given distance traveled) and the product perfect. Order with confidence.
26. Mai 2024
Very responsive and professional
Very responsive and professional . Even customs detained goods , they immediatelly sent another one from different warehouse . I am an old customer , I know everything works well with them , but again I was surprised how quickly they resolved the problem .
17. Mai 2024
Very bad communication
Very bad communication. They didn’t advise me about customs and custom taxes. 700 euros of cigars still stuck I. Customs after 2 months. Had to hire a customs agent that required more money and still I can get my cigars. If you are not in Spain I would avoid them
17. Mai 2024
Antwort von CigarSmokes
Hello Mr. Mourtzis
I hope you have a nice day
We appreciate you taking the time to share your experience with us.
In response to your concern. You should keep in mind that although we strive to package the merchandise in such a way that no taxes or customs inconveniences are generated, we have no control over international customs since the products we sell are highly regulated.
But as a company that appreciates its customers, we have kept track of this case and provided you with all the necessary documentation to complete the customs process.
Please check your email so you can see all updates.
Sincerely!
Isnela Solis
Junior Supervisor
Réal Cuban cigars
Réal Cuban cigars, all the number match haha is website at a very good price
14. März 2024
Purchase and receipt were great
Purchase was easy and received the product in short amount of time. The continual communication of shipment was great!
22. März 2024
When a package was lost CigarSmokes…
When a package was lost CigarSmokes replaced it at no cost to me. Great reliable company! Thank you!
13. März 2024
Good shopping experience
Well packaged and shipped quickly. Customer service Q&A is very detailed
23. Februar 2024
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