CharmHealth Bewertungen 

Antwort von CharmHealth

8. Sept. 2026

Hi Zach,

We’re sorry that your experience with CharmHealth has been frustrating, particularly regarding your efforts to discontinue service and transfer your data. We have since made improvements to our data transfer process to make it easier and more efficient for customers transitioning away from CharmHealth.

If you still need assistance with migrating your data, please reply to us at support@charmhealth.com, and our team will be happy to help. We apologize that your request was not taken care of previously and sincerely hope we can resolve this for you soon.

Antwort von CharmHealth

Aktualisiert am 8. Sept. 2026

Hello,

We're sorry to hear about your experience and regret that your concerns were not addressed in a timely manner. We understand how frustrating this must have been, particularly when trying to access and transfer your data.

We have since moved offices, and our current address is listed on both our Trustpilot profile and our main website. We have made improvements to our support experience, with assistance available by phone, through our chatbot, and via email at support@charmhealth.com for more complex or detailed questions.

Additionally, we have made improvements to our data transfer process to help make the transition smoother and more efficient. If you still need assistance migrating your data, please reply to us at support@charmhealth.com and our team will be happy to help.

We sincerely apologize that these matters were not taken care of previously, We value your feedback and hope we can help resolve your outstanding concerns soon.

Antwort von CharmHealth

10. Sept. 2026

Hi Christina. Thank you for sharing your feedback. We're sorry that you initially had difficulty getting the support you needed and understand how frustrating it can be to experience delays, especially when access to your EHR is critical to your day-to-day work.

We're glad to know that your issues have now been resolved. We're also actively working to streamline and improve our customer support process so that concerns can be addressed more efficiently and experiences like this are less likely to happen in the future. We appreciate your patience and the opportunity to work towards a resolution.

Antwort von CharmHealth

10. Sept. 2026

Hi Sarah, thank you for sharing your feedback. We're sorry to hear about the frustrations you've experienced with the platform and our support process. We understand how disruptive software issues can be, particularly when they affect your day-to-day workflow.

We're actively working on the issues you've encountered, and the software-related concerns you raised are expected to be addressed in an upcoming release. We hope this will help resolve your issue quickly. At the same time, we're working to streamline and improve our customer support process so that issues can be addressed more efficiently and customers don't have to follow up repeatedly to get the assistance they eed.

We appreciate you bringing these concerns to our attention and the opportunity to improve your experience with CharmHealth.

Antwort von CharmHealth

10. Sept. 2026

Hi Ari, thank you for sharing your feedback. We're sorry that it took longer than it should have to get your issue addressed and understand how frustrating that experience must have been, particularly while getting your practice up and running.

We're glad that your specific issue was ultimately resolved within a few days, and we appreciate your patience while we worked toward a resolution. We're also actively working to streamline and improve our customer support process so that issues can be routed and addressed more efficiently, with less back-and-forth for our customers.

We appreciate you bringing this issue to our attention and the opportunity to improve the support experience for our customers.

Antwort von CharmHealth

10. Sept. 2026

Hi Robert, we're sorry for the frustration you experienced, particularly with the delay in getting the support you needed for our prescription-related issue. We understand how important it is to have timely assistance when an issue affects your ability to prescribe.

Our team was able to connect with you and meet to work through the issue, and while we apologize that it took longer than it should have to arrange that meeting, we hope your concerns have now been fully resolved.

We're also working to streamline and improve our customer support process so that customers can get the assistance they need more efficiently and with less delay. We appreciate your patience and the opportunity to address your concerns.

Antwort von CharmHealth

10. Sept. 2026

Hi MJ, We're glad to hear that CharmHealth is working well for your core workflows, including telehealth, scheduling, and practice management, and that you would recommend it to group practices.

We also appreciate your feedback on areas where you feel there is room for improvement, including the intake experience and HIE integration. Feedback like this is valuable to our team as we continue to enhance the platform and expand its capabilities to better support practices with different workflows and needs.

Thank you again for choosing CharmHealth and for sharing your experience with us.