Worst company ever dealt with they told lie after lie to my partner telling us they fixed the car do not buy from this company you will regret it
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Brought car from their Chertsey showroom with a special deal only valid that day only to find the exact vehicle with same registration advertised on Autotrader £700 less the next day. When I complaine... Mehr ansehen
AVOID like your life depends on it. The most disgusting company ever ripped off with a broken down vehicle exchanged and they ended up charging me for it 7k neg equity they then put my Audi back up... Mehr ansehen
I bought a vw 62 reg golf and was extremely disappointed by the poor level of customer service following the sake, they sold me a car when they knew the automatic stop start button didn't work and hav... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The new Carcraft is a website featuring thousands of quality used cars, all available from independent car dealers we know from across the UK, all of whom have been through our rigorous approval process. We approve the dealers, you'll approve of the choice. If you're looking for a new car, check out Carcraft.co.uk today.
Kontaktinformationen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Quick, easy, helpful selling
Saw a car I liked on the website, called and spoke to the sales. The salesman who was dealing with me went to the North-East showroom and picked up the car himself, drove it back to my local Leeds showroom during the week. I turned up at the weekend and bought the car. When you need a car but don't need sales hassle or hanging about, Carcraft is easy and quick. Don't have the worries of buying from sole trader garages either. Recommend.

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Excellent
When visiting car craft, I couldn't of ask for better service. All staff where polite and happy to help. Would recommend anyone to there service!! Excellent

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Excellent service
The staff looked after us from walking in to driving away.. Really friendly and made to feel welcome . Explained everything with it purchasing the car crystal clear..... Recommend!!!!

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A great and fast service thanks.
Helpful staff fast service and a happy outcome thank you

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very good customer care
The staff at the Castleton branch were very helpful in regards to my next car purchase as they did everything they could to help me.

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Very pleased with service received!
We were very impressed with our recent purchase from Car Craft. We got an excellent deal on the vehicle and the service we received from their Sales Person, Charlotte was outstanding. She let us browse abd make our decision in peace without pushing us but was helpful and attentive when we asked questions.

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Under an hour?
Pleased with the car but I was kept waiting for hours and hours.

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Good
When I bought a car sales man said he will deliver a car and he will make sure that leave enough fuel in car and he said that couple time, I belive that but when the car deliver fuel was only just drive to the fuel station but It was good all over experience.

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Friendly and courteous
Lee the salesman was fantastic, very professional , highly recommended ❤️

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got what I wanted
Staff were helpful and helped me to get the car I wanted

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Good quality and helpful service
Had a lovely experience buying a car through carcraft. Helpful friendly staff would recommend them to anyone

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Fantastic
Great service and communication especially from jade at the leeds branch!
Would recommend to anyone!!
5******

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Buying a car
Getting a car from car craft was so easy and laid back no one hassles you and you can test drive as many cars as you want I will be going back when it's time to change my car again xx

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simple, easy and friendly
The staff at carcraft were helpful, easy to talk to and ready to answer any questions I had. I narrowed my choices down to two cars and was able to test drive both to decide which I preferred. After choosing one I went through the finance process which although long was made easier and less painful by the staff. Overall a good experience and would recommend to friends and family.

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Professional
They had a good choice of cars available. They took my car as part exchange too.

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Carcraft Wednesbury
Recently bought a car from carcraft and can honestly say how helpful and professional the salesman was. Can't fault the professionalism throughout the process and would recommend to anyone who is looking to change thier car
well done carcraft and especially Mo the salesman

Antwort von Carcraft
Do not care about the customer at all
Carcraft absolutely ruined my life. At 19 I was browsing the Internet for a car and showed interest in a polo (not from a carcraft website) anyway a dealer from the leeds branch contacted me and asked if I'd be interested. He came and picked me up from my own home and drove me to the branch where I was swamped with paperwork and agreed to buy the car. The extended guarantee wasn't explained clearly to me, I signed the paper work but on the sheet I have it was explained as a TLC which is included in the price. It was only when I got home I realised I had actually been sold an extended guarantee of £1,795.00 that was additional. I was paying two separate rates of interest. They must of had a right laugh when I left the store. I contacted the man who had come to pick me up and said that I wanted to cancel the extended guarantee. He said that I needed to put it in a letter as a cancellation needed to be in writing. I did this and he said the man who drove me home would come and pick it up as I couldn't yet drive (a different dealer drove me home in the car I'd purchased). I was working the next day and my brother told me he'd handed the letter to the man that had come for it. I awaited a response from carcraft and tried numerous times to contact the man who had come to pick me up but he never answered. Eventually upon contacting the store I was met with the response that my cancellation period was over. I have written to carcraft about this before and have recieved the response that there is nothing they can do as I signed the paperwork. But let's just ignore the fact that I tried to cancel. If I could remember the name of the dealer that came to pick me up I would have confronted him. I was made a fool of at a young age and since then have been paying back two separate agreements because with this guarantee I couldn't receive the full credit from one finance provider. Nice one carcrafit. Great customer service thanks for nothing.

Antwort von Carcraft
Love my new car
Great service, friendly and very informative, the guys in the Lakeside store really helped to find the best deal for me

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So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







