Scammed out of money as no goods were received they have not responded to emails- do not buy from this company
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Das sagen Bewerter
Won’t give one star as I’m giving you the benefit of the doubt at the moment, but I ordered like two months ago and still nothing! Seeing a lot of similar comments on your Instagram page that get remo... Mehr ansehen
Unternehmen hat geantwortet
Used this product today. Firstly, DID NOT REMOVE barely any hair, and left my hair feeling DRY and AWFUL, making it stick together. The product also SMELLS TERRIBLE. Left my bathroom and myself SMELLI... Mehr ansehen
Unternehmen hat geantwortet
These smell horrible, and despite not having thick hair on my legs they barely removed any after the 6 minutes suggested. The mit is very rough, which I first thought to be in order to help remove hai... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Candy Creams, we make self-care sweet. From our bestselling scented hair removal mousse to body treats you’ll love, everything’s made to feel good and work even better. Thanks for supporting our journey!
Kontaktinformationen
Vereinigtes Königreich
- www.candycreams.co.uk
1,6
Ungenügend
58 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 36 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
absolutely vile
The most disgusting smelling item i’ve ever had. The smell of this stuff made me feel physically unwell after only a patch test. The smell lingered for about an hour too, couldn’t get rid of it. Save your money and do not buy unless you want your house smelling like a sewer or rotten eggs.
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von Candy Creams
Hi there,
We’re sorry to hear you didn’t enjoy your experience. All hair removal creams contain active ingredients that naturally have a strong scent during use, even with added fragrance. We’d be happy to discuss this further and review your order details — please email our team at info@candycreams.co.uk so we can look into it for you.
Candy Creams Team
Smells awful 🤮 + doesn’t work at all
Doesn’t work at all and the blueberry one is awful, smells awful. why say you sell scented sweet ones when they smell sewage/eggy
And I’ve noticed a pattern a lot of customers have also said the same thing as me. This product is awful! Yuckkkk
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von Candy Creams
Hi there,
We’re sorry to hear you didn’t enjoy your experience. All hair removal creams, including ours, use active ingredients that naturally have a strong scent during use, even with added fragrance. We’d be happy to review your order details and application method to see if we can improve your results — please email us at info@candycreams.co.uk.
Candy Creams Team
The smell is disgusting!
Is not scented at all - it smells absolutely rancid, like sewage (which is a huge disappointment because I pre-ordered for the whole strawberry scent thing as I know standard hair removals have a bad smell which i was trying to avoid). Not only that, the product did not work at all. I tried twice, once with the allocated time, another time waiting longer but still it did not work.
Given this was a preorder and I had to wait months and months for it to finally be released, this is not a great result. Would not recommend.
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Candy Creams
Hi there,
We’re sorry to hear you were disappointed. All hair removal creams, including ours, use active ingredients that naturally have a strong scent during use, even with added fragrance. Results can also vary depending on hair length, thickness, and application method, and we’d be happy to review your order and share tips to help improve performance.
Please contact us at info@candycreams.co.uk so we can look into this further for you.
Candy Creams Team
Smells really horrible
Smells really horrible, not like blueberries at all. Didn’t take any hair off whatsoever even with the allotted time. Also tried for longer and it did not work.
Used it on my armpits and legs, for a third time to try again and the product is completely done now (did not even get to finish my entire leg), and it still did not work.
3. August 2025
Bewertung ohne vorherige Einladung
Antwort von Candy Creams
Hi there,
We’re sorry to hear you didn’t enjoy your experience. All hair removal creams, including ours, contain active ingredients that naturally have a strong scent during use, even with added fragrance. Results can also vary depending on hair length, thickness, and application method, and we’d be happy to review your order and share tips to help improve performance.
Please get in touch with us at info@candycreams.co.uk so we can look into this further for you.
Candy Creams Team
i preordered back in april and emailed…
i preordered back in april and emailed a few times they got back in touch fast.
3. August 2025
Bewertung ohne vorherige Einladung
Antwort von Candy Creams
Hi there,
We’re glad our team could get back to you quickly. Thank you for your patience with your preorder and for supporting Candy Creams.
Candy Creams Team
Delivery service took weeks
Delivery service took weeks! Horrendous service package came not added extras to apologise for the Abysmal delivery time! Opened it up and the can won’t even spray its damaged
Will never order
2. August 2025
Bewertung ohne vorherige Einladung
Antwort von Candy Creams
Hi there,
We’re sorry to hear about the delay and the issue with your order. This isn’t the experience we aim to provide. Please get in touch with us at info@candycreams.co.uk with your order details so we can review this for you.
Candy Creams Team
Can broke, smells horrid
Ordered this months ago and it wasn't arriving so I asked them to cancel my order. Heard nothing back. It's just arrived today and got one spray out of the can before it broke. This stuff isn't cheap either.
It also smells just like every other hair removal cream, not like strawberries at all.
2. August 2025
Bewertung ohne vorherige Einladung
Antwort von Candy Creams
Hi there,
We’re sorry to hear about the trouble with your order. All hair removal creams, including ours, contain active ingredients that naturally have a strong scent during use, even with added fragrance. Please contact us at info@candycreams.co.uk with your order details so we can review the dispensing issue and assist further.
Candy Creams Team
Ordered back in June & still not…
Ordered back in June & still not received my purchase or any indication of it being sent. Sent a message on their web page & emailed them but still heard nothing. Total scam so save your money & don’t buy from them
15. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Candy Creams
Hi,
Thank you for your message. We completely understand your frustration and would like to clarify a few points.
Your order was placed as part of our pre-order launch, which was clearly stated on our website and product pages at the time of purchase. These pre-orders were scheduled to be shipped once stock arrived, and we can confirm that all pre-orders have now been dispatched this week with tracking numbers provided.
Please check your email (including your spam/junk folder) for your tracking information. If you can’t locate it, please reach out to us directly and we will happily resend it.
We are truly sorry for the wait and appreciate your patience during the pre-order period.
Candy Creams Team
Preordered back in March
Preordered back in March, spent £32 ish on the website. Said it would be sent out in June. The start of June comes and I've tried to contact via the web form, have Dm'd and commented on tiktok and had no reply. I just want my product and am hoping I haven't been scammed. Customer service is 0
23. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Candy Creams
Hi Tyler,
Thank you for your message and we’re so sorry for the delay and lack of communication you’ve experienced.
Your order was part of our March pre-order launch, which was clearly stated on our website and product pages at the time of purchase. These pre-orders were scheduled to be dispatched in June, and we can confirm that all pre-orders have now been shipped this week with tracking numbers provided by email.
Please check your inbox (and spam/junk folder) for your tracking information. If you can’t find it, please reach out to us directly and we’ll happily resend it.
We understand this experience has been frustrating, and we’re working hard to improve our response times moving forward. Thank you for your patience.
Candy Creams Team
Won’t give one star as I’m giving you…
Won’t give one star as I’m giving you the benefit of the doubt at the moment, but I ordered like two months ago and still nothing! Seeing a lot of similar comments on your Instagram page that get removed and the positive ones all have an eerily similar wording to them. Hoping this isn’t a big scam.
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Candy Creams
Hi,
Thank you for your message, and we completely understand your concern.
Your order was placed during our pre-order launch, which was clearly stated on our website and product pages at the time. These pre-orders were scheduled to be shipped once stock arrived, and we can confirm that all pre-orders have now been dispatched this week with tracking numbers provided by email.
We do not remove genuine comments, and we’re sorry if it has felt that way — we welcome all honest feedback. Please check your inbox (including your spam/junk folder) for your tracking information, and if you can’t find it, reach out directly and we’ll happily resend it.
Thank you for giving us the benefit of the doubt. We’re confident your order will be with you very soon.
Candy Creams Team
Absolutely was so impressed with this
Absolutely was so impressed with this! It worked so well I have quite thick dark hair being a brown skin girl It was so easy to use and the hair come off really well. I’ve tried a lot of hair removals in the past but this doesn’t even come close
16. Mai 2025
Bewertung ohne vorherige Einladung
Absolutely obsessed with this product
Absolutely obsessed with this product. Smells amazing and removes the hair so seamlessly. Must have!
17. Mai 2025
Bewertung ohne vorherige Einladung
Amazing product & smell
Amazing product! Small incredible so easy to use and leaves skin so smooth for days on end😍😍
19. Mai 2025
Bewertung ohne vorherige Einladung
great product
I managed to get my hands on this early and its unbelievable. Its fun and smells lovely, great product!
14. April 2025
Looks Amazing
Amazing product, looks so good I can’t wait for their launch date! 🥹🩷
13. April 2025
Bewertung ohne vorherige Einladung
Fab product
Fab product. Used it a few times and its a game changer, I defo noticed my hair has started taking wayyy longer to grow back!
1. April 2025
Bewertung ohne vorherige Einladung
Several signs of being a scam.
Be careful pre-ordering from this brand. Several indications that it is a scam:
Facebook comments saying how amazing it is, all from profiles created on the 3rd November 2024.
Previously registered as "TantasticUK" on Companies House who were initially struck off.
Owners appear to be the same owners as Curve Media Group, who are heavily affiliated with the "It's All" brands on Instagram (e.g. itsallgirlyy) which are advertising them now. In the comments one of the owners Dane is commenting saying his girl got a sample at their pop up shop etc as though he's nothing to do with it? Just dodgy.
Company email address is a Gmail one, not professional and a very common indication of it being a scam.
This product doesn't appear to have been sent to ANY influences etc ahead of launch, very unusual, it's the most common marketing technique nowadays.
The website:
- All of the social media buttons link to Shopify, not any Candy Creams socials
- PayPal button is un-clickable
- Fake images (e.g. the armpit hair image is easily found on Google)
Maybe it's a marketing technique to create all the fake profiles etc, but it's a terrible one if it is. Much more likely to be a scam!
(Edit: Since originally posting my view, I noticed the countdown is STILL on 1 day 26 minutes, as it was 4 days ago. The owner has left a review saying this is an unauthorised page, yes, when I wrote this review there wasn't a TrustPilot page for it so it asked me to put the website I was reviewing and automatically generated the name. My review stands.)
28. März 2025
Bewertung ohne vorherige Einladung
Antwort von Candy Creams
Hi there!
We’ve seen this review and want to set the record straight.
Candy Creams is a genuine UK business with legally registered operations, original products, and a growing customer base. The claims made here are completely unfounded and based on misinformation. There is no scam, just a new brand gaining traction and building excitement around launch.
We’re proud of what we’ve created and stand firmly behind our products, our branding, and our process. While criticism is welcome, spreading incorrect assumptions as fact isn’t helpful to anyone.
For anyone with real questions or concerns, we’re always happy to talk directly. Just reach out via our contact page.
The Candy Creams Team.
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