Candy Creams Bewertungen 

58
TrustScore 1.5 von 5

1,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Scammed out of money as no goods were received they have not responded to emails- do not buy from this company

Bewertet mit 2 von 5 Sternen

Won’t give one star as I’m giving you the benefit of the doubt at the moment, but I ordered like two months ago and still nothing! Seeing a lot of similar comments on your Instagram page that get remo... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Used this product today. Firstly, DID NOT REMOVE barely any hair, and left my hair feeling DRY and AWFUL, making it stick together. The product also SMELLS TERRIBLE. Left my bathroom and myself SMELLI... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

These smell horrible, and despite not having thick hair on my legs they barely removed any after the 6 minutes suggested. The mit is very rough, which I first thought to be in order to help remove hai... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Studio für Haarentfernung

Vom Unternehmen geschrieben

At Candy Creams, we make self-care sweet. From our bestselling scented hair removal mousse to body treats you’ll love, everything’s made to feel good and work even better. Thanks for supporting our journey!


Kontaktinformationen

1,6

Ungenügend

TrustScore 1.5 von 5

58 Bewertungen

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Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 36 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

1,6

Alle Bewertungen

(58)

20 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

No product to review

Ordered at the end of Jan, but it’s mid March and I haven’t received anything and no responses to any of the emails I’ve sent… really disappointing…

17. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I bought this with high expectations…

I bought this with high expectations because of the advertising saying how it smells like strawberries and is easy and quick to get off hairs as it shows on videos, clearly not. I bought the bundle of the strawberry mousse, mitt and moisturiser, too expensive by the way. Firstly the mitt didn’t come. Secondly I opened it straight away and smelled it and it smells nothing like strawberries, personally I think it smells worse than the nair cream that smells like egg. I used it on my arms and legs and even did a patch test and left it on like instructed and then washed and wiped off, but my hair was not taken off at all, and was red. So I thought that might be because of the mitt like when you exfoliate it happens. So I put it all on this time and did it again and instead of it coming off it left me with patches, red skin that stinks, and burnt my hairs. Pieces of my hair were singing like it was burnt and as I picked it, it was coming off but I tried rubbing with the mitt again and nope nothing came off. It doesn’t work and it stinks. And nobody gets back to you. So I would rather smell like egg from normal creams you can get to remove hair than smell like whatever scent was in this and have patches and red irritated skin, it also burnt my tattoo and made it sting and irritated too and of course they won’t give you any sort of refund either for false advertisement and how it’s made my skin.

27. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Avoid!

Avoid! When you order items, you expect them to deliver; and don’t even receive a response if you try to contact the company (three occasions)! I only wish I had read reviews before ordering items for a present. AVOID THIS COMPANY, would be my recommendation!

16. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Terrible product

Terrible product. Left it for the full time and I don’t think it removed even one of my hairs! It’s smells horrible and the spray goes everywhere. They must of spent all the money on the fancy and pointless packaging! Do better!

3. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

If I could give 0 stars I would

If I could give 0 stars I would. Ordered during the presale as a girl with pcos and stubborn hair this sounded like a dream. Order took over 5 months to come. When it did come the product was faulty smelt like rotten eggs and didn’t come out. After the 2nd time contacting them I got a response and was told a replacement was on the way. The replacement has yet to anrrive and after follow up emails which haven’t been replied to no refund was allowed and no communication. Poor customer service and poor product don’t waste the time. As other people have said any negative comments are removed too.

14. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

One of the worst beauty products I have…

One of the worst beauty products I have ever tried! Firstly, it did not do a great job of removing hair. I still had quite a bit of hair left over. Putting it on and then taking it off was such a messy business! The foam gets everywhere and be careful because it will stain. It smelled terrible, like a thousand chemicals and it stung when removing it. I can't believe the price they are putting on this product!

29. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

DO NOT BUY

DO NOT BUY. I done the pre-order for the 3 pack when they first started advertising on TikTok. I waited until August to receive my product and there was 2 cans missing. I contacted numerous times and getting a reply was like pulling teeth. They did eventually get back to me and told me a refund was not possible but issued store credit. This store credit meant I could only buy 1 can, which is yet to arrive. I used the 1 can I did receive and the smell is so strong, 2 hours later it is still lingering and my partner took unwell with the smell. Not one hint of the 'candy' scent advertised. It removed the tiniest patch of hair despite following the instructions. Absolute scam, do not waste your time or money.

14. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

If I could give 0 stars I would

If I could give 0 stars I would. Since my first purchase I have received 4 cans with none of them working. The cans are faulty and product does not spray out. The fragrance is revolting and smells nothing like the promised 'candy'. Their customer service was patchy and inconsistent. Don't waste your money like I did, you'll be sorry.

6. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Ordered a 3 pack and only received 1

Ordered a 3 pack and only received 1. I emailed but they never got a reply from them. The cream smells awful and stunk out my whole house. Cream didn’t remove any hairs despite following the directions. Don’t waste your money.

1. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Don’t buy not what it says it is.

Don’t buy this product it’s a rip off. I brought and waited ages not to even receive it months later so messaged and sent me a replacement one like anyone you get so excited on small things and this cream was one when it said it removes hair after 6 mins. I tried it as soon as I got it and ment to be strawberry sent smelt like gone off egg and did what the instructions told me and all my hair is still on my body thickness and all. I’ve asked for a refund as this stuff is not on the cheap side for sure 😭 I don’t ever complain but pls if reading or thinking about buying this don’t better of shaving or getting a wax done.

3. November 2025
Bewertung ohne vorherige Einladung
Candy Creams-Logo

Antwort von Candy Creams

Hi Naomi,

We’re sorry to read your review, though we do want to clarify that your order was fully replaced more than once and a refund was also issued as a goodwill gesture. Our team stayed in touch throughout to make sure you received everything.

We always want our customers to have a great experience with Candy Creams, and we’re sorry this one didn’t meet your expectations. Our hair removal mousse is designed to work differently depending on hair type and thickness, and we appreciate your feedback.

Candy Creams Team 💗

Bewertet mit 1 von 5 Sternen

DO NOT BUY!!!!

DO NOT BUY!!!!! It smells like rotten eggs and stank my whole bathroom out. They do not respond to any emails and there’s no way of getting refund!! AVOID LIKE THE PLAGUE

18. Oktober 2025
Bewertung ohne vorherige Einladung
Candy Creams-Logo

Antwort von Candy Creams

Hi Sophie,

We’re sorry to read this, though this doesn’t reflect our usual customer experience. Our support team responds to all emails within 24–48 hours if you haven’t received a reply, please double-check your junk or spam folder as our messages can sometimes land there.

We can also confirm your order was already refunded in full after you contacted us. Our mousse does contain natural active ingredients which can have a light sulphur scent while removing hair, but it shouldn’t linger.

We appreciate your feedback and are always here to help.

Bewertet mit 1 von 5 Sternen

DO NOT BUY!!

DO NOT BUY!!
The product does not do what it says. It smells absolutely atrocious, does not remove hair and completely tarnishes and discoloured all jewellery. All of pandora rings, bracelets and charms are completely ruined. Over £600 of jewellery ruined, all for a mousse that does not even remove hair!!!

Avoid, Avoid, avoid !!!

11. Oktober 2025
Bewertung ohne vorherige Einladung
Candy Creams-Logo

Antwort von Candy Creams

Hi Hannah,

We’re very sorry to hear you feel disappointed with your experience. We did look into your order and can confirm our team responded promptly and offered assistance at the time.

We also want to clarify that Candy Creams Hair Removal Mousse has been dermatologically and safety tested, and it does not contain any ingredients capable of tarnishing or damaging jewellery.

We always recommend removing jewellery before use as advised on our packaging since contact with any cosmetic product or water can affect plated items such as Pandora.

Our products are designed to be gentle yet effective when used as directed, and we’re sorry this wasn’t your experience.

Bewertet mit 1 von 5 Sternen

Ignored by company

I ordered the hair removal cream.
I received it however my bottle didn’t work so I emailed them. They replied after 2 emails and said they would send me a new one. I heard nothing. I emailed again, twice, and got the same reply. They would send me a new bottle and the tracking details along with it. I did not receive either. I have further written 2 more emails asking for my money back as I spent atleast £50 on this and no one is replying to me now.
04/11/25 - They now claim to have refunded me in full however they have only refunded me for the mousse and not the rest of the stuff i bought and asked for a refund for.

11. Oktober 2025
Bewertung ohne vorherige Einladung
Candy Creams-Logo

Antwort von Candy Creams

Hi Lily,

We’re sorry to hear about your experience and completely understand your frustration. We’ve checked your order history and can confirm that multiple replacement bottles were sent, along with tracking details, and your order was later refunded in full as a goodwill gesture.

Our team replies to every email, but sometimes our responses can land in spam or junk folders — please check there in case any updates were missed. We’re truly sorry for the inconvenience caused and appreciate your patience throughout this process 💗

Candy Creams Team 🍓

Bewertet mit 1 von 5 Sternen

I think it is completely inappropriate…

I think it is completely inappropriate that you think you can charge people over £50 for an order and then have the audacity to not send it out. I have emailed multiple times to the response of “our apologies, it’s been sent out with an extra gift for the inconvenience” yet I still have no order over a month later!
I am absolutely furious that I have spent my money on these items to receive nothing, and be treated with the worst customer service I have ever received.
I definitely do not recommend ordering from this company!

11. Oktober 2025
Bewertung ohne vorherige Einladung
Candy Creams-Logo

Antwort von Candy Creams

Hi there,

We’re very sorry to read your review and completely understand how frustrating this must have felt. After checking your order history, we can confirm your parcel was reshipped more than once due to courier delays, and our team also included an additional gift and later issued you a full refund as a goodwill gesture.

We always respond to every email and do our best to resolve any issues quickly — though messages can sometimes land in spam or junk folders. We’re sorry again that your experience didn’t reflect our usual service standards and appreciate your patience 💗

Candy Creams Team 🍓

Bewertet mit 1 von 5 Sternen

Disappointing customer service

Product arrived, used it once, was fairly happy wirh it. Second application and the nozzle didn't work, emailed and had an almost immediate response to offer an apology and a replacement was promised.
This never came, emailed again to say it hadn't arrived, again a fairly prompt response to again offer an apology and they'd look into it.
That was the last I heard, No replacement Product. No further correspondence from the company and I have a almost full bottle of expensive cream i can't use.
Poor show all round!

2. September 2025
Bewertung ohne vorherige Einladung
Candy Creams-Logo

Antwort von Candy Creams

Hi there,

We’re really sorry to hear this and completely understand how disappointing that must have been. After checking your order history, we can confirm that a replacement was dispatched shortly after your initial message and tracking details were shared. When delivery delays continued, our team issued you a full refund as a goodwill gesture to make sure you weren’t left out of pocket.

We always aim to provide quick and helpful support, and we’re sorry your experience didn’t reflect that. Thank you for your feedback 💗

Candy Creams Team 🍓

Bewertet mit 1 von 5 Sternen

Scam

Placed my order for the cream at the start of September, parcel ended up lost in transit. Replacement order was meant to be arranged and I'd be sent new tracking details. I did not receive any updates, requested a refund and the company are ignoring the emails considering the order was over £50 but there avoiding doing a refund and giving the run around. Would not recommend placing an order

8. September 2025
Bewertung ohne vorherige Einladung
Candy Creams-Logo

Antwort von Candy Creams

Hi there,

We’re sorry to read your review and completely understand how frustrating delivery delays can be. After checking your order, we can confirm that your parcel was unfortunately lost in transit by the courier, but a replacement was arranged shortly after and tracking details were provided. When the delay continued, our team issued you a full refund as a goodwill gesture.

We always respond to all customer emails within 24–48 hours, though sometimes our messages can land in junk or spam folders. We’re sorry again for the inconvenience and appreciate your patience 💗

Candy Creams Team 🍓

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