Great service from start to finish. They had a wide selection of appliance and once we indicated our preference, we were soon serveral models. We purchased the one we like and after the paperwork we s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We had purchased from CAS previously and had a great experience so when we needed another appliance CAS was our obvious choice. They did not let us down and made this purchase experience just as great... Mehr ansehen
Unternehmen hat geantwortet
Canadian Appliance Source had what we wanted and it was delivered within 5 days. The delivery and setup team were efficient and took care in removing the old and setting up the new washer.
Unternehmen hat geantwortet
Sales person appeared knowledgeable, store was well organized and easy to find what we were looking for. Price was right.
Unternehmen hat geantwortet
Unternehmensdetails
Über Canadian Appliance Source - Hamilton / Stoney Creek
Vom Unternehmen geschrieben
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktinformationen
442 Millen Rd., Unit 3, L8E6H2, Hamilton, ON, Kanada
- 9055251111
4,6
Hervorragend
2580 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Ed,
We appreciate you sharing your experience and are so glad you received excellent service overall. Thank you for your feedback!
CAS
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Dear Victor Kaminsky,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the lack of follow-up you received.
We understand how frustrating this must be and sincerely apologize for the inconvenience caused. This is not the level of service we aim to provide.
Please reach out to aftersales@caslp.ca with your order details and a description of the issue so our team can review and assist you further. We appreciate the opportunity to help resolve this.
Sincerely,
CAS
Every thing was outstanding your staff…
Every thing was outstanding your staff member Natasha at your Stone Creek your store just great to deal with. No trouble giving her name to my friends looking for appliances. I am sure we will be a repeat customer. Cheers David & Anne Marie Fritch
16. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Anne,
Thank you so much for your wonderful feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Natasha at our Stone Creek store provided outstanding service and made your experience so enjoyable.
It’s great to know you feel confident recommending her and CAS to your friends, and we’re excited to have you as repeat customers in the future.
Thanks again, David & Anne Marie, and we look forward to serving you again soon!
CAS
My sales agent Tamim was great.
My sales agent Tamim was extremely helpful in choosing the right range for my needs and responding to any questions I had. He was extremely knowledgeable about all the different brands and quickly narrowed down the choices. Was able to get delivery very quickly. Real time delivery app was great and delivery was timely.
15. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Doreen,
Thank you so much for your detailed feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Tamim provided knowledgeable, helpful guidance and quickly narrowed down the right range for your needs.
It’s wonderful to know that delivery was fast, timely, and easy to track through our real-time delivery app.
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Well Done!
The price quoted was as good as anywhere else we looked. The sales associate Aarushi Nigam was friendly and helpful. The delivery team was efficient and ontime.
16. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Dennis,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear that Aarushi Nigam provided friendly and helpful service and that the delivery team was efficient and on time.
It’s great to know you found our pricing competitive as well. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Stellar Service!
I was on your Canadian Appliance website and found the LG washer & dryer that I wanted to purchase.
I hit the chat button and sales representative Jimmy Khadoury answered all of my questions regarding the 2 units. He was very
quick and to the point which I absolutely appreciated! I then told Jimmy let's do the purchase. With payment secured and my information given for my delivery in Stevenvsville Ontario, it went silky smooth!!Order placed on Monday March 16th/26 and I received delivery March 18th/26 precisely as told to me by Jimmy. Thank you Jimmy for your stellar service & Canadian Appliance! Carol Mollica
16. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Carol,
Thank you so much for your wonderful feedback, Carol, and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Jimmy Khadoury provided quick, clear, and stellar service, making your LG washer and dryer purchase seamless from start to finish.
It’s great to know that delivery in Stevensville, Ontario, went exactly as promised and that everything arrived right on schedule.
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Wanda,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our salesperson provided excellent service, with quick, efficient assistance and thorough follow-up.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Frank,
We're happy the order and delivery process was smooth and easy for you. Thank you for your positive feedback; we appreciate your business!
CAS
Customer service was great
Customer service was great. Price is always important and CAS was in line with all other vendors, delivery 2 days later was a bonus. The delivery guys were professional and did a great job.
14. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Randy,
Thank you for your wonderful feedback! We’re glad to hear that our customer service met your expectations, that our pricing was competitive, and that the fast delivery was a bonus. It’s great to know our delivery team made a positive impression as well.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them too!
CAS
Natasha was great
Natasha was great . She has helped us pick out appliances for two properties. Thanks again.
28. Februar 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Erin & Nathan,
Thank you for your kind words! We’re thrilled to hear that Natasha was able to help you select appliances for both properties and made the process smooth and enjoyable.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Called
Called, Talked to Ash, dropped in , paid, delvered as promise and it works.
Tx c u again.
14. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Ivan,
Thank you for your great review! We’re glad to hear that Ash made the process smooth from start to finish, and that your delivery arrived as promised and is working perfectly.
We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
The delivery people were pleasant but…
The delivery people were pleasant but had absolutely no knowledge of how to level a washer or dryer——-every delivery person should be properly trained before they are sent out to the job—-hope this gets addressed——thanks
6. März 2026
Elizabeth helped guide me every step of the way
Elizabeth, our client service representative was wonderful. She was very knowledgeable and helpful in every way. Everything was seamless from beginning to end. The gentleman who delivered our order were wonderful as well. Can't thank everyone enough and we will definitely order from CAS again. Thank you!
Holly Jensen
6. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Holly,
Thank you so much for your fantastic review! We’re thrilled to hear that Elizabeth provided knowledgeable and helpful support, making your entire experience seamless. It’s also wonderful to know our delivery team made a positive impression.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Great service
6. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Youseff,
Thank you for your feedback! We’re glad to hear you received great service.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
I had a good experience on the phone with Arwyn Bheekhoo. I found him to be very knowledgeable, professional and nice to talk with.
I had a good experience
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi,
Thank you for your kind feedback! We’re delighted to hear that Arwyn Bheekhoo provided knowledgeable, professional, and pleasant support over the phone.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
On time delivery
On time delivery - appliances all hooked up and pleasant delivery staff It was a pleasure to deal with Scott who knew the products and was extremely helpful
Thank you
10. März 2026
Excellent service
Sales person was very knowledgeable and helpful. She went out of her way to help.
12. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Linda,
Thank you for choosing CAS — we truly appreciate your business. It’s wonderful to hear that your salesperson was so knowledgeable and went the extra mile to help. We’re grateful for the chance to serve you and look forward to assisting you again in the future. If your family or friends are looking for appliances, we’d be honoured if you recommended us. Your support means a lot.
CAS
Brandon was great
Brandon was great. Answered my questions before I asked them. Delivery was great.
5. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Jeanne,
Thank you for sharing your experience! We’re delighted to hear that Brandon anticipated your questions and provided such helpful guidance, and that your delivery went smoothly. We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be thrilled to welcome them as well!
CAS
microwave replacement
Brandon Rose was great in helping me find the right replacement for the microwave and in easing all of my worries about using a counter top microwave as a wall unit.
Derek Cameron helped me to find just the perfect tech for the installation.
Thank you guys!
4. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Silvana,
Thank you for choosing CAS — we truly appreciate your business. We’re thrilled to hear that Brandon was able to help you find the perfect microwave replacement and put your mind at ease, and that Derek matched you with the right technician for the job. We’re grateful for the opportunity to serve you and would be happy to help again anytime. If your family or friends need appliances or installation support, we’d love for you to send them our way. Your support means a lot to us.
CAS
The delivery people were rude
The delivery people were rude. They entered with wet shoes. It was raining out they did not have booties to cover their shoes. One of the men asked 5 times for bottled water or bottled juice almost as soon as he entered. I explained 5 times it was not my home I was only there to let them in it was my son's residence. I explained my son didn't have bottled water nor does he drink juice. They expressed their annoyance saying that they would have to buy water. I repeated that I was sorry but offered tap water which they refused. I was not comfortable in their presence and didn't like the way they kept asking when I clearly had answered. I just wanted them out. They left foam on the floor broken into pieces the man who wanted the water told the other man "leave it" so I had to vacuum it up. They called my son and told him to give a good review even though he wasn't there for the delivery. I wrote the Sales person with this complaint as I was thinking of buying a fridge but do not want these two men coming to my home.
4. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Dear Audrey O'Sullivan,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the delivery team. The behavior you described is not the level of professionalism or courtesy we expect from our representatives.
We sincerely apologize for the discomfort caused during the delivery, as well as for the lack of care shown in your home. Your concerns are being taken seriously and will be shared with the appropriate team for review.
We appreciate you bringing this matter to our attention and regret the negative impression this experience left.
Sincerely,
CAS
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