Great service from start to finish. They had a wide selection of appliance and once we indicated our preference, we were soon serveral models. We purchased the one we like and after the paperwork we s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We had purchased from CAS previously and had a great experience so when we needed another appliance CAS was our obvious choice. They did not let us down and made this purchase experience just as great... Mehr ansehen
Unternehmen hat geantwortet
Canadian Appliance Source had what we wanted and it was delivered within 5 days. The delivery and setup team were efficient and took care in removing the old and setting up the new washer.
Unternehmen hat geantwortet
Sales person appeared knowledgeable, store was well organized and easy to find what we were looking for. Price was right.
Unternehmen hat geantwortet
Unternehmensdetails
Über Canadian Appliance Source - Hamilton / Stoney Creek
Vom Unternehmen geschrieben
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktinformationen
442 Millen Rd., Unit 3, L8E6H2, Hamilton, ON, Kanada
- 9055251111
4,6
Hervorragend
2580 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service!
Excellent sales staff and service from the moment we walked in the store. He showed us various dryers on the floor & in-store. We were happy it was in-stock and available for next-day delivery!
Very happy with our new products:)
29. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi,
Thank you for sharing your positive experience! We’re thrilled to hear that our sales team provided excellent guidance and that you were able to get your dryer with next-day delivery.
We truly appreciate your business and are happy you’re enjoying your new products. We look forward to serving you again, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
The experience was fast easy helpful…
The experience was fast easy helpful courteous informative. And Canadian!!
22. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Nick,
We're happy to hear that your experience was fast, easy, helpful, courteous, informative, and Canadian! Thank you for your positive feedback.
CAS
Timely and pleasant service.
Timely and pleasant service.
It would have been nice to be reminded that I needed to book my gas installation.
Otherwise very happy with my experience.
28. März 2026
Great experience
Experienced sales rep listen to what we wanted and needed and quickly led us to options that were discounted but also reliable. Delivery was arranged quickly as well as free removal of old appliances. Just what we needed.
28. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Ron,
Thank you for sharing your experience! We’re glad to hear that our experienced sales rep listened carefully, guided you to reliable and discounted options, and made the process easy with quick delivery and free removal of your old appliances.
We truly appreciate your business and thank you for choosing CAS. We look forward to assisting you again, and we’d love for you to recommend us to your family and friends!
CAS
Followup/Delivery Process of Orders Need Improvement
Although my Sales Representative was very courteous and respectful, I feel waiting 10 weeks for my appliances was not so great experience. At time of ordering, I was told refrigerator was in stock and dishwasher would take approximately 2 - 3 weeks. When I followed up 5 weeks later, was then told the stock item was damaged and Sales Rep could not provide an ETA due to "tariff situation". This was the case until I was called and told it was in and delivering next day. Therefore, I hesitated giving a lower rating as I do understand this is the current environment with USA tariffs. I must say Delivery personnel did an exceptional job considering they were given the wrong address. Once delivered I've had no issue.
19. März 2026
We were referred to Canadian Appliance…
We were referred to Canadian Appliance Source from family members, so we thought we would give it a try. Kelly was our salesperson she was honest, knowledgeable and made our shopping a great experience. Our appliances were delivered within a couple of days and the delivery guys were awesome. They were very professional and made sure we were 100% happy with our appliances! The transition from old to new appliances was effortless and a great experience! We would recommend Canadian Appliance Source.
18. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Frank and Susan,
Thank you for sharing your wonderful experience! We’re thrilled that Kelly provided honest, knowledgeable service and made your shopping experience enjoyable. It’s great to hear that delivery was quick, professional, and that the transition to your new appliances was seamless.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you shared your experience with your family and friends!
CAS
Kelly was helpful and great to deal…
Kelly was helpful and great to deal with , she met all our needs
18. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Stacey,
Thank you for choosing CAS—we truly appreciate your business! We’re glad to hear Kelly was helpful and made your experience smooth, meeting all your needs.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
The sales person was very helpful and…
The sales person was very helpful and knowledgeable about the appliance brands.
19. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Reg,
We're happy to hear that our salesperson was helpful and knowledgeable about the appliance brands. We appreciate your positive feedback and your business!
CAS
The staff was great!!
The staff was great!!! Did everything over the phone and had the new microwave the next day. Would highly recommend
17. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Brian,
Thank you for choosing CAS—we truly appreciate your business! We’re delighted to hear our team made the process easy over the phone and that your new microwave arrived the very next day.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Our sales rep Kelly from the Stoney…
Our sales rep Kelly from the Stoney Creek store is an absolute professional and always goes above and beyond to make sure we get the best value!
18. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Fabio,
Thank you for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Kelly from our Stoney Creek store provided such professional service and went above and beyond to ensure you received the best value.
We look forward to serving you again in the future, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Great experience
Good selection, product was in stock, delivery was fast and free. Such an easy experience, this is where we will be shopping for all our appliances in the future. Great communication with customer service rep and delivery status
updates!
25. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Cathy,
Thank you for choosing CAS—we truly appreciate your business! We’re delighted to hear that our selection, in-stock products, fast and free delivery, and excellent communication made your experience easy and enjoyable.
We look forward to helping you with all your future appliance needs, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hello Steve,
We’re glad the guidance was helpful and that your delivery went smoothly. It’s always great when everything comes together effortlessly.
We look forward to assisting you again or seeing you back in-store.
Kind regards,
CAS
Natasha cares
Always quick with the reply, knows her appliances, cares about her customers
16. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hello,
We’re glad to hear Natasha made you feel supported and well-informed throughout your experience. It’s wonderful when care and knowledge come together to make things easy for our customers.
We look forward to helping you again or welcoming you back in-store.
Best wishes,
CAS
Great experience
Ash was great! We needed a fridge ASAP and she worked overtime to make it happen. Ordered the fridge Friday and it came the next day. The delivery guys were great too. And we love the fridge! Happy all around.
21. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Kristen,
Thank you for your fantastic review! We’re thrilled to hear that Ash went above and beyond to get your fridge to you so quickly and that our delivery team made the experience smooth.
We truly appreciate your business and are so glad you’re happy with your new fridge. CAS looks forward to serving you again in the future—please feel free to share your experience with family and friends!
CAS
Happy with the delivery service
13. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hi Leo,
We appreciate your positive feedback about the delivery service. We're happy you were pleased with your experience.
CAS
Great coustomer service and very…
Great coustomer service and very helpful technical staff
13. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Bonjour Ayat,
Thank you for your kind feedback and for choosing CAS—we truly appreciate your business! We're delighted to hear that you experienced great customer service and found our technical staff to be helpful.
Providing knowledgeable support and a positive experience is always our goal, and we're glad we could deliver that for you.
We look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d love the opportunity to assist them as well.
Thanks again for your support!
CAS
Our sales person was very straight to…
Our sales person was very straight to the point and knowledgeable
13. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hello Lisa,
We’re glad your interaction was clear and helpful, and that our team’s expertise made things simple for you. We look forward to seeing you again soon!
Cheers,
CAS
The sale person- Brian Rose was quite…
The sale person- Brian Rose was quite profesional and came across very knowledgeable and was pleasant in our encounter with him and therefore made our shopping endeavour easy and at ease.
12. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hello Salomie,
It’s wonderful to hear that Brian made your visit so seamless and enjoyable. We’re thrilled his expertise and friendly approach helped make your shopping experience effortless. We can’t wait to welcome you back to the store soon.
Best wishes,
CAS
Excellent service
12. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hello Igor,
We’re delighted everything went so well for you! We look forward to welcoming you back for your next appliance needs.
Warm regards,
CAS
Appliance Purchase review
We have dealt with Angela on more than one occasion, and trust and value her recommendations and advice. Angela is spot on with communication and the pricing she provides is competitive.
The removal, delivery and hook-up all went smoothly as well.
I highly recommend Angela and CAS.
12. März 2026
Antwort von Canadian Appliance Source - Hamilton / Stoney Creek
Hello,
We’re thrilled that Angela continues to provide trustworthy guidance and clear communication, and that your delivery and installation went seamlessly. It’s always a pleasure assisting you, and we look forward to working with you again or welcoming you back to the store.
Warm regards,
CAS
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.