Cairds Bewertungen 

584
•
TrustScore 5 von 5

4,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We bought and sold a property with Cairds. Gavin worked with us closely in both. He was very professional, prompt, informative and is very personable. He , and his team kept us fully informed, adaptin... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Just to say a huge thank you to Gavin and Jo for getting our sale over the line. It was a particularly long, stressful process for us this time. We had a bit of bad luck with the previous bu... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I had a fantastic experience working with Jack at Cairds. He was great in accommodating my schedule, and went above and beyond to help me understand the rental process. Having recently moved from... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The whole team at Cairds was professional, informative and friendly. Our property was put on the market promptly and it was easy with the app to see what viewings there were booked. We almost didn... Mehr ansehen

Unternehmensdetails

  1. Immobilienmakler

Vom Unternehmen geschrieben

Cairds is the go-to local agency for selling or letting properties in Epsom and Ashtead, known for their expert knowledge and five star service. Free valuation visit cairdsval.com


Kontaktinformationen

4,9

Hervorragend

TrustScore 5 von 5

584 Bewertungen

5 Sterne
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1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 60 % seiner negativen Bewertungen beantwortet

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4,9

Alle Bewertungen

(584)

181 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Trusted estate agent

Trusted estate agent. Organised with regular updates of progress. Staff were helpful and friendly. Reassured and secured during the whole process from selling to moving.
Highly recommended. Thank you to Gary, Luke and Jenny. Also many thanks to Donna and Vicky from Madiva.

5. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Incredible persistence and professionalism in a complex chain!

We just completed our dream home thanks to Cairds Estate Agents, Epsom branch. After 6 months and 5 people in the chain, it was a long journey. All kudos to Luke, Senior Sales Consultant, who persisted and expertly communicated, keeping us on track. He truly made a stressful, long-drawn-out process manageable. He was very professional and honest, and his proactive communication really made the difference. We are so happy to finally be in. We will definitely be recommending you to friends and family. Thank you for making our move happen!

4. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Positive house sale with Cairds

We have just sold our house with Cairds and want to thank Luke for being great through the whole process. He's responded to emails and phone calls quickly and went above and beyond to get our exchange over the line.

5. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Professional, Proactive and Committed – Thanks Gavin!

We sold our house through Cairds in Ashtead and in the end, it was Gavin who really made the difference.
After a fairly quiet start, Gavin took over the viewings himself and brought a renewed focus and energy to the sale. The impact was immediate — he secured a buyer quickly and completely turned things around for us.
From that point on, he was excellent. Communication was clear and consistent, and he worked hard behind the scenes to keep the chain progressing and everything on track through to completion. He was also a pleasure to deal with throughout — professional, proactive and genuinely committed.
We’re very grateful for Gavin’s efforts and wouldn’t hesitate to recommend him. Thank you, Gavin!

7. Januar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Christian Pickett

We had a really great experience with the agency, specially with Christian Pickett.
Lovely and very professional.
Thank you so much for making our experience really memorable.
We will always be grateful with you.
Dayana and Alberto.

21. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The most dreadful experience with…

The most dreadful experience with Cairds in Epsom. They rented me a large house that was infested with silverfish. They said they were unaware of the issue and christina the manager said she had never visited the property so wouldnt support me with the landlord who was a dishonest man. I had to vacate the property soon after moving in due to the extent of the infestation and the landlord not only refused to refund the months i had paid in advance but also lied in order to keep my deposit. There was no help or support from cairds and i would never use them again. I advise to highly avoid them! They do not care about you once they have your money and protect rogue landlords.

4. Oktober 2025
Bewertung ohne vorherige Einladung
Cairds-Logo

Antwort von Cairds

Dear Victoria,
Thank you for taking the time to share your feedback. We are sorry to read about your experience and the difficulties you describe.
To clarify, Cairds did not manage this particular property. Our role was limited to the initial letting, and the property was managed directly by the landlord. As a result, any maintenance concerns or issues relating to the condition of the property needed to be addressed directly with the owner, which unfortunately meant our ability to intervene was limited.
In relation to the deposit, this was registered and held with the Deposit Protection Service (DPS), which is an independent government-approved scheme. Cairds does not hold or benefit financially from tenants’ deposits, and any decisions regarding deposit deductions are handled through the DPS dispute process rather than by us.
We appreciate that this situation has clearly been frustrating for you, and we are sorry that your experience did not meet expectations. Your feedback has been noted. If you have any further queries we will always afford you a warm welcome and professional advice.

Bewertet mit 5 von 5 Sternen

I recently worked with Oscar caird estate agency

I recently worked with Oscar while selling my property, and I couldn’t be happier with the service I received.

From start to finish, Oscar was professional, knowledgeable, and always easy to reach. He kept me updated throughout the entire process and made what can be a stressful experience feel smooth and well managed.

His communication was clear, honest, and proactive. He handled viewings efficiently and worked hard to secure a great outcome. I really appreciated his transparency and dedication to getting the sale completed without unnecessary delays.

I would highly recommend Oscar to anyone looking to sell their property. A reliable, trustworthy, and hardworking estate agent.

9. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I recommend George from Cairds

I had a positive experience with George, who is a professional well-versed in property recommendations. He always managed to find time for viewings and was consistently polite during our conversations. I highly recommend Cairds Estate Agency based on my positive experience so far.

28. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Thank you

Thank you, all staff at Cairds who have helped us with the Probate, valuation and sale of our 'longtime' family home. Luke and George have been particularly involved, but all staff seemed to be aware of every detail and equally helpful on the phone at any time.
We were delighted that they were able to find very suitable buyers who
will hopefully continue to enjoy the house as much as we have done.
An emotional and challenging sale for us, made so much easier than it could have been.
We have no hesitation at all in recommending them.

18. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Customer service

Oscar has been incredibly helpful in supporting us with our search for our first home. As first-time buyers, the process can feel overwhelming, but he has made it so much easier with his clear communication and proactive approach.

He’s friendly, approachable, and always quick to respond, keeping us updated every step of the way. We really appreciate how on it he is and would highly recommend him to anyone.

27. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We’ve had an excellent experience with…

We’ve had an excellent experience with Cairds! Luke who we have been dealing with, has been incredibly responsive throughout and highly professional. His communication has been brilliant and he always gets back to us in a timely manner. This really does make a huge difference, and not always a given in this process.

It has been a pleasure working with Luke/Cairds, and we would highly recommend them to our friends/family!

24. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Would unreservedly recommend Cairds…

Would unreservedly recommend Cairds when looking to buy a property. Oscar and other staff I also met in-branch were all extremely helpful, proactive, professional and friendly. I also particularly appreciated Oscar listening to my specific requirements and really considering what properties might be suitable based on these and really focussing on these when it came to properties to view. While I have had to pause my property search, I will definitely be going back to Cairds when I am able to start it up again in the near future.

3. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great independent estate agent

We found Cairds to be helpful, responsive, professional, and friendly from start to finish. Communication was excellent, and Oscar always kept us updated and answered any questions promptly. Oscar’s approachable and supportive manner made the whole experience much easier and less stressful. Thank you also to Luke and Lorraine who were also extremely helpful and supportive.

20. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Happy seller

Very professional outfit . Always at the end of the phone when needed . Jo Woods dealt with any queries we had efficiently and honestly . Two sales with asking price received on both. Very happy . Thanks Gavin and Jo , will definitely recommend Cairds

2. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Professionalism evident

Not only was Luke's arrival punctual, but came across as polite and friendly. His professionalism in the industry was evident. I would not hesitate to contact him should I wish to sell my property.

17. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Disappointing Move‑In Experience

We recently rented a property through Cairds Epsom. While our experience prior to agreeing the let was positive, everything from the key handover onwards has been the complete opposite.
Despite multiple email reminders before our move‑in date, the parking permits were not provided at the time of key collection. As a result, I had to pay for parking over several days through no fault of my own.
In addition, immediately after moving in we discovered several major issues: both bathroom showers were not working, the extractor fans in the bathrooms were non‑functional, and the kitchen chimney had faults. It was evident that neither the landlord nor the marketing agent had carried out even basic checks before listing the property for rent.

15. Januar 2026
Bewertung ohne vorherige Einladung
Cairds-Logo

Antwort von Cairds

Dear Abhinandan,

Thank you for taking the time to share your feedback regarding your recent rental experience.

We are genuinely sorry to read about the issues you encountered following your move in. This is certainly not the standard of service we aim to provide, and we understand how frustrating it must have been to deal with parking costs and maintenance problems at the very start of your tenancy, we will take care of you with this.

Regarding the parking permits, we appreciate how inconvenient this must have been, particularly after you had sent reminders in advance. This is not the experience we want for our tenants, and we will be reviewing internally why this was not resolved prior to key handover, please contact us to rectify the issue.

In relation to the showers, extractor fans and kitchen chimney, these matters should of course have been identified and addressed promptly. Please be assured that we take this feedback seriously and will be discussing this with both our lettings and property management teams to ensure appropriate checks and communication processes are followed moving forward.

If these matters have not yet been fully resolved, we would very much welcome the opportunity to look into them further and ensure everything is rectified as quickly as possible. Please feel free to contact our Epsom office directly so we can assist you.

Thank you again for your feedback — it helps us improve our service.

Kind regards,
Simon Caird

Bewertet mit 5 von 5 Sternen

We found Luke to be very professional…

We found Luke to be very professional and totally up to speed with what was happening at any given point, including liaising with the agent for the house I was selling. I was also impressed with the services offered by their lettings team, in light of the new Renters Rights Act.

1. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Top marks for Oscar!

We worked closely with Oscar at Cairds for several months during our recent house purchase in Epsom. He wasn’t even our agent, he was acting for the vendors, but he was great - friendly and responsive and so helpful in moving things along with our solicitors when there were delays. If we ever decide to move again would definitely go to Caird’s (and ask for Oscar!).

31. Januar 2026
Bewertung ohne vorherige Einladung

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