Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

There was two main things I asked for when I phoned. 1 was 2 appointments for me and a friend at the same time, not back to back. 2nd was the $100 facial plus the led additional $60 for both of us add... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I visited Caci yesterday for my Level 1 Chemical Peel, and I’m really happy with the experience. After applying the peel gel, my therapist used a cooling sonophoresis device on my skin, which felt co... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Firstly , Caci Merivale has a fabulous team ! Jen on reception is delightful and always ready with a lovely smile and ready to please the customer when you walk in that door , always try's to ac... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

They burned my skin, it's scarred, and I have to humiliate myself to get help. It's completely negligent and absurd. Even with my face scarred, they said I don't need treatment anymore. I've been a c... Mehr ansehen

Unternehmensdetails

  1. Hautpflegeklinik
  2. Schönheitssalon
  3. Laser-Haarentfernung

Vom Unternehmen geschrieben

Feel confident in your skin with Caci - voted NZ's Best Beauty Destination! Caci are your trusted skincare and appearance professionals. Caci has over 25 years for experience at the forefront of the New Zealand skincare industry and with over 80 locations throughout New Zealand, you're in caring hands.


Kontaktinformationen

3,5

Akzeptabel

TrustScore 3.5 von 5

315 Bewertungen

5 Sterne
4 Sterne
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1 Stern

Hat 33 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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Bewertet mit 1 von 5 Sternen

St Luke’s branch - Incorrect bookings and terrible customer service

There was two main things I asked for when I phoned. 1 was 2 appointments for me and a friend at the same time, not back to back. 2nd was the $100 facial plus the led additional $60 for both of us added on to each of the appointments. Neither of these requests were done. I feel that the lady told yes, just to get my booking. The she told me at the end of my appointment that I never said anything when I phoned - I specifically asked for exactly what I wanted, and had rung a couple of other branches who could not accommodate, she told me she could. The receptionist put me on to the lady who did my facial, I confirmed with her twice on the phone, what I was after and that she could see us both at the same time. I was absolutely furious, it ruined my day to find neither of these true. Not only did she not have time to finish our appointments, she saw us one after the other so each of us had to wait over an hour for each other. She also told me that I should have been clearer! My husband also said that she told me yes just for the booking, because I was very clear.

19. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

All about taking your money

All about taking your money - not impressed!! Caci clinic Apollo Drive

31. Januar 2026
Bewertung ohne vorherige Einladung
Caci-Logo

Antwort von Caci

Thank you for your feedback.
If your review relates to a parking infringement notice, we would like to clarify that this is managed independently by Parking Services Ltd. These notices are not issued by Caci Rosedale, and we do not receive any revenue from them.
To ensure our clients have a stress-free visit, our parking spaces are reserved strictly for clinic customers.
If you believe a notice has been issued in error, we recommend lodging a formal appeal directly with Parking Services via their official appeals page: Appeals | Parking Services LTD NZ

Bewertet mit 1 von 5 Sternen

Do not go to Caci Clinic Apollo Drive…

Do not go to Caci Clinic Apollo Drive they are complete rip offs and just want to take your money. Money hungry cowboys

10. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Caci

Thank you for your feedback.
If your review relates to a parking infringement notice, we would like to clarify that this is managed independently by Parking Services Ltd. These notices are not issued by Caci Rosedale, and we do not receive any revenue from them.
To ensure our clients have a stress-free visit, our parking spaces are reserved strictly for clinic customers.
If you believe a notice has been issued in error, we recommend lodging a formal appeal directly with Parking Services via their official appeals page: Appeals | Parking Services LTD NZ

Bewertet mit 1 von 5 Sternen

Caci Ferrymead

Caci Ferrymead
Caused swelling to my face, heavy handed with microdermabrasion machine or it is dirty, and will not refund my money. We need to get this place regulated. Don't trust this place they are money hungry and clients do not matter. Ruining skin is their specialty so they can get more money when the sun damages it more. Microdermabrasion is not usually given in the summer.
Made a complaint to the health and disability complaints. They said the machine was on too high. NO refund at all. And a weak apology. That they would put up the qualifications of the person who did my face and put her on the website.
Poor outcome.

17. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

They burned my skin and no solve my problem

They burned my skin, it's scarred, and I have to humiliate myself to get help. It's completely negligent and absurd. Even with my face scarred, they said I don't need treatment anymore.
I've been a customer for several years and they made a very serious mistake that they never explained to me, and they're hiding the truth. Employee error, expired products, lack of sorting... I will resort to legal action.

15. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Visible improvements in my skin

I visited Caci yesterday for my Level 1 Chemical Peel, and I’m really happy with the experience. After applying the peel gel, my therapist used a cooling sonophoresis device on my skin, which felt cold but very soothing.
The cooling step really calmed my skin, reduced the redness, and made my face feel refreshed and clean. My acne has already started improving since I joined in May, and each session makes my skin smoother and clearer. I’m very pleased with the results so far and feel more confident with my skin.

21. November 2025
Bewertung ohne vorherige Einladung
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Antwort von Caci

Thank you for your wonderful review. We’re so pleased to hear you had a great experience and that your skin is improving with each session. It’s great to know you’re feeling more confident, and we look forward to supporting your skin journey.

Bewertet mit 5 von 5 Sternen

I love my Caci membership

I love my Caci membership. Once a month I finish a long day at work and it is honestly the best feeling getting my face treatment. The service is unrushed and my facial treatment is done with care and attention. The constant massaging of all the good stuff into my skin is really relaxing and I look forward to it every month. Thank you Caci Clinic Riccarton!

15. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Caci

Thank you so much for your lovely review! We’re so glad to hear you look forward to your treatments and enjoy the care and attention you receive each visit. Your kind words mean a lot to us.

Bewertet mit 1 von 5 Sternen

I would strongly advise against seeking other employment

I would strongly advise against seeking treatment or employment at this clinic based on my personal experience. Unfortunately, I encountered significant issues during my time there, including what I believe was an unfair and improperly handled redundancy process. I received a final pay of only $3 without any formal redundancy letter or clear communication about final redundancy pay packages etc which was both disappointing and concerning.
Additionally, I observed unprofessional behaviour among some members of the team, including breaches of privacy and inappropriate discussions about other staff members.
If you are looking for a positive, respectful, and supportive work environment, I would recommend considering other opportunities.

10. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Hi there,

Hi there,

I'm writing to express concern about my membership With ellersile branch. During my last visit on February 28th, I was informed that I only have three visits left. However, I've paid for 15 visits according to our contract, and I've only attended six.

Despite having no late payments, my account has been deducted without my approval for membership renewal. I've requested a refund for the extra charges but haven't received it yet. I also haven't received a copy of my contract.

I didn't opt for auto-renewal, and no one reviewed my membership with me before cancelling my remaining visits. Due to personal issues, I missed some appointments, but I did cancel them. I was under the impression that missed visits would still be available for me to attend at my convenience, as per the initial information I received.

I believe this situation is unfair, and I would appreciate it if you could look into this matter and clarify the situation.

Thank you,
Gurpreet kaur

28. Februar 2025
Bewertung ohne vorherige Einladung
Caci-Logo

Antwort von Caci

Hi Gurpreet,

Thank you for taking the time to share your feedback. We're truly saddened to hear how you're feeling about your experience.

We would really appreciate the opportunity to speak with you directly so we can better understand your concerns, explain the details around your treatments and missed appointments, and work toward a resolution.

Please don’t hesitate to get in touch with us at ellerslie.private@caci.co.nz — we’d love to speak with you and help clarify everything.

Thank you again for bringing this to our attention. We hope to hear from you soon.

Bewertet mit 5 von 5 Sternen

Very kind and respectful staff

"Very kind and respectful staff. Hannah made me feel very welcome, she was very helpful and knowledgeable. Certainly made me feel more comfortable about the treatment I will be receiving."!

20. Februar 2025
Bewertung ohne vorherige Einladung
Caci-Logo

Antwort von Caci

Thank you for your kind review! We’re so glad to hear that our team made you feel welcome and comfortable. We truly appreciate your feedback and look forward to supporting you throughout your treatment journey!

Bewertet mit 5 von 5 Sternen

Highly recommended

I had a wonderful experience at Caci Ellerslie for a facial! The staff were incredibly friendly and professional, making me feel relaxed and pampered from the moment I walked in. The treatment itself was thorough and rejuvenating, and I left with glowing, refreshed skin. I highly recommend Caci Ellerslie for anyone looking for top-notch skincare. I’ll definitely be returning!

15. Februar 2025
Bewertung ohne vorherige Einladung
Caci-Logo

Antwort von Caci

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a relaxing and rejuvenating experience at Caci Ellerslie. Our team is so glad you’re happy with your results, and we can’t wait to welcome you back for your next visit!

Bewertet mit 5 von 5 Sternen

Awesome Experience

Feels like you matter the moment you step into the space, comfortable and professional. Treatment felt like heaven.

4. Februar 2025
Bewertung ohne vorherige Einladung
Caci-Logo

Antwort von Caci

Thank you for your kind words and 5-star review! We look forward to seeing you again soon.

Bewertet mit 4 von 5 Sternen

Kind caring informative and luxurious…

Kind caring informative and luxurious service.

8. Februar 2025
Bewertung ohne vorherige Einladung
Caci-Logo

Antwort von Caci

Thank you for your kind words! We're so glad you enjoyed the kind, caring, and luxurious service. We appreciate your feedback and will strive to make your next experience a 5-star one! We look forward to welcoming you back soon.

Bewertet mit 1 von 5 Sternen

I burned my skin

I am the member of caci clinic recently and I am continue with one of the package. I had a some of pigmentation and malsma that’s why i membered with them. Last time I done signature peel like I update my package but they burned my skin now I can’t see my face in the mirror and they done some red light therapy also but my burned marks are still have now I got so many pigmentations I am so disappointed. I want my skin back so do something or until I will go next step.

27. November 2024
Bewertung ohne vorherige Einladung
Caci-Logo

Antwort von Caci

Thank you for sharing your concerns. Sorry to hear you feel you have not had a good experience. We have been dedicated to working with you to address your skin concerns and have come together to create a tailored plan for you up until you left for overseas and will continue once you are back in New Zealand. Please reach out to us at the clinic (admin.hamiltoneast@caci.co.nz) if you feel you were unsure of any of the aftercare, we have given you after your last treatment.

Bewertet mit 1 von 5 Sternen

Cancelling membership as lost all faith…

Cancelling membership as lost all faith in Caci and your consultants as Nikitia sold me Murad Vita-C Glycolic Serum and told me to use at night which I did for 6 months in the lead up to getting Photo Rejuvenation to find out that you are supposed to use it in the day time not night time.

Have spent thousands with Caci, really disappointed with my results from getting the Photo Rejuvenation done, was a total waste of time and money.

18. November 2024
Bewertung ohne vorherige Einladung
Caci-Logo

Antwort von Caci

Hi Kim, thank you for taking the time to leave your feedback, we have been trying to speak with you about your review to explain the Murad Vita-C Glycolic Serum is fine to use at night and in the morning. We had you booked in September for a membership review to discuss your results, which was cancelled. We would love to chat with you if you are open to it, please contact us at albany.manager@caci.co.nz and we will arrange a time that suits you to discuss. Hopefully we will hear from you soon

Bewertet mit 5 von 5 Sternen

Friendly/professional staff & a excellent treatment

The staff were friendly and welcoming. The therapist who provided the treatment was friendly and professional. She explained what procedure was happening and what it was for and the products used and what they targeted. Very relaxing and skin felt great.

11. November 2024
Bewertung ohne vorherige Einladung
Caci-Logo

Antwort von Caci

Thank you for your 5-star review! We're delighted to hear you had a relaxing experience and felt well-informed about your treatment. It's wonderful to know your skin feels good- hope to see you again soon!

Bewertet mit 1 von 5 Sternen

No customer loyalty,Lack of Expertise

I am 71. I have been going to Caci Palmerston North since I was 40 for Botox injections with Brigid and prior to that Dr Ralphe Saxe the founder of the PN clinic. I have had no complaints. I moved to Whanganui and received one treatment there. My eyebrow drooped so I pursued rectification. I was sent to Feilding for an assessment. As soon as the owner / operator saw where i had been injected she said she knew what had happened and I had been injected in the wrong place. The Whanganui owner told me the nurse responsible had left. I recently moved to Napier and I resumed my relationship with Caci. They sent for my notes from the previous clinics and the next thing I know I have been contacted by the clinic owner to say they won't give me further treatments. I have been unfairly dealt to. The one issue i had was down to the wrong area being injected by ( I was told) an inexperienced nurse. Instead of standing by a loyal customer there has been a knee jerk reaction with insufficient investigation into the circumstances. I was prepared to stand by Caci and come back . They on the other hand took no time to properly investigate what happened. It will be interesting to see what Whanganui and Feilding wrote in my notes about what was done. I wonder if what was written is different to what I was told to my Face!!

Caci
To answer your feedback you are incorrect about the treatment with Ralph Saxe. When I started having Botox he was the only person providing it. Nurses did not. It was not a matter of seeing an appearance medicine Dr. You are missing the point either deliberately or not. It was the fault of the inexperienced nurse at the Whanganui clinic that caused a droop in my eyebrow. Why am I being penalized for that. ?
I am asking for a further review, and for you to please discuss with Brigid in PN.

27. September 2024
Bewertung ohne vorherige Einladung
Caci-Logo

Antwort von Caci

Thank you for sharing your experience with us. We appreciate your loyalty over the years and are sorry to hear that you are disappointed by your recent experience.

Upon seeking treatment at another Caci clinic your previous treatments were carefully reviewed by our clinical team, taking into account all available medical information.

Based on this review, it was determined that future treatments with an Appearance Medicine Doctor, as you had with Dr. Ralph Saxe, would be the most advisable course of action for you.

We understand that this decision may not have been what you were expecting, and we apologise for any frustration or disappointment it has caused. Please know that our priority is always your health and safety, and we believe this decision was made in your best interest.

Thank you again for your feedback.

Bewertet mit 1 von 5 Sternen

I would'nt recommend the caci signature peel

I would'nt recommend the caci signature peel for all skin types as stated. I had x3 sessions and it done absolutely nothing good for my skin/face. Its a waste of money. I was lead to believe i will see results after my 3rd session which wasnt true.
Also its not something you want to get if you have sun damage.
I tried to leave a review on their facebook page but it seems my review is always deleted. Hmmmm, i wonder why???

29. August 2024
Bewertung ohne vorherige Einladung
Caci-Logo

Antwort von Caci

Thank you for taking the time to leave your review and we're sorry to hear how you feel about your experience with us. We're always looking for ways to improve our services so if you could please let us know more, including the location you visited, please email feedback@caci.co.nz. We look forward to hearing from you soon

Bewertet mit 5 von 5 Sternen

I had a treatment with Hannah recently…

I had a treatment with Hannah recently at the Dunedin cbd clinic - such a lovely experience. Hannah is both personable and professional and makes coming into Caci very enjoyable with great results! Highly recommend

17. September 2024
Bewertung ohne vorherige Einladung
Caci-Logo

Antwort von Caci

Thank you for taking the time to leave your 5-star review! We are pleased to hear you have been enjoying your experience with us at Caci Dunedin CBD

Bewertet mit 5 von 5 Sternen

Firstly Amazing

Firstly , Caci Merivale has a fabulous team !
Jen on reception is delightful and always ready with a lovely smile and ready to please the customer when you walk in that door , always try's to accommodate your needs .
Then there's Tracy the nurse ( wow) does she know her stuff , incredible injector and won't do anymore than needed , very honest!
Highly recommend the Caci Merivale

11. September 2024
Bewertung ohne vorherige Einladung
Caci-Logo

Antwort von Caci

Thank you for taking the time to leave your 5-star review. We are so pleased you have been enjoying your experience at Caci Merivale. We look forward to seeing you soon!

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