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Buyfencingdirect Bewertungen 

5.283
•
TrustScore 4.5 von 5

4,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Great experience from start to finish. Easy ordering process, great communication with plenty of updates and very prompt dispatch time. The delivery window was just two hours rather than the usual 12... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Easy to order. Delivery free. Chap who delivered my gate very friendly and helpful. Managed to open old gate to put new one in! Good quality gate and at an excellent price. Good emails telling me when... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ordering was straightforward, and the delivery information was clear. The driver was friendly and helpful and placed the trellis where I suggested. I was pleased to be able to order just the one panel... Mehr ansehen

Bewertet mit 4 von 5 Sternen

The materials that I ordered were fantastic quality. The delivery was much quicker than anticipated. Only down part was I had to go out an buy postcrete as my foam wasn't in my delivery. ☺️ The only r... Mehr ansehen

Unternehmensdetails

  1. Zaunfachhandel
  2. Anbieter von Gartenhäusern
  3. Gartencenter

Über Buyfencingdirect

Vom Unternehmen geschrieben

Buy Fencing Direct is one of the UK's leading online retailers of garden fencing, fence panels, gates and outdoor living products. We help homeowners create secure, attractive and practical outdoor spaces with a wide range of fencing and garden solutions available for delivery across mainland UK.

Our extensive product range includes wooden fence panels, decorative fencing, contemporary slatted fencing, traditional overlap panels, featheredge fencing, picket fencing, trellis panels, garden gates and fence posts. We also offer a variety of landscaping and garden structures, including pergolas, arches, gazebos, planters and screening solutions designed to enhance gardens of all sizes.

Whether you're replacing damaged fencing, creating privacy in your garden, securing boundaries or undertaking a complete garden transformation, Buy Fencing Direct provides products to suit a wide range of styles, budgets and requirements. We work with trusted manufacturers and suppliers to offer quality garden products that are built to withstand the British weather.

Our website is designed to make shopping for fencing and garden products straightforward, with detailed product information, customer support and secure online ordering. Customers can browse, compare and purchase fencing, gates and garden structures from the comfort of their home.

Buy Fencing Direct is committed to providing excellent customer service, reliable delivery and a positive shopping experience from order through to installation.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

5283 Bewertungen

5 Sterne
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Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 97 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,6

Alle Bewertungen

(5.283)

601 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Very poor quality panels

Very poor quality panels. Claim to be treated but not treated at all and have arrived with green growth on all the panels. Very flimsy and not worth the money at all.

3. August 2026
Buyfencingdirect-Logo

Antwort von Buyfencingdirect

Hi Lucy,
We're sorry you're unhappy, thanks for bringing this to our attention.

Please could you reach out and provide images of the issues so we're able to assist?

Kind Regards,
The Buy Fencing Direct Team

Bewertet mit 5 von 5 Sternen

Good quality panels built to the…

Good quality panels built to the advertised size.

Delivery was done at the announced time and driver was super helpful.

I won't look anywhere else for fence panels in future. This company was A1.

13. August 2026
Bewertet mit 5 von 5 Sternen

Great experience.

Easy to order and items were as advertised, delivery was spot on and bless the driver took him 3 hours to get to us.
Definitely use again and thank you.

8. August 2026
Bewertet mit 1 von 5 Sternen

Fence never arrived

I paid for a specific delivery slot (given I had workmen booked in to complete the work, and I obviously waited in on the delivery day for my order) but received no communication beyond a delivery note with photos of a random location just 15 minutes into my paid slot. The delivery note said ‘delivery not signed for, driver ran out of hours’. There was no initiative from the delivery partner or company. I had to call to enquire. When I called to rearrange, I was told there was no option but to go to the back of the queue. That meant waiting another week and a half with no guarantee. I was told there was no possibility for me to be put on the next delivery van, or even the ones after, I’d be at the back of the queue as if I’d just ordered there and then. This is totally frustrating and a kick in the teeth after already having missed the paid for delivery slot. Apparently even non-paid for slots can’t be nudged in delivery time, hence going to the back of the queue - a backwards system if you ask me. I asked for a refund instead, and ended up buying from another retailer who delivered exactly what I ordered, on time. Disappointed and frustrating. Would avoid.

2. August 2026
Buyfencingdirect-Logo

Antwort von Buyfencingdirect

Hi James,

Thank you for sharing your feedback. We're sorry that your order was not fulfilled as expected, which led to you requesting a refund.

We would like to clarify our position as an online retailer. We do not distribute any goods; all deliveries are made directly by the supplier. Therefore, we will be passing on your feedback, along with our disappointment in the service you received.

Kind regards,
The Buy Fencing Direct Team

Bewertet mit 4 von 5 Sternen

The guys who delivered the wood were…

The guys who delivered the wood were brilliant. The app to follow their route to me was good.
The one drawback was I ordered the wood for a specific day and paid £9.99 for the privilege. Unfortunately I was informed that day was no longer available and it would now be a week later. Fine…. But why was I still charged the £9.99 for a delivery at your convenience.

31. Juli 2026
Bewertet mit 1 von 5 Sternen

I usually get this request after…

I usually get this request after delivery has taken place but as I am still waiting for my order to arrive I can only say how rubbish you are at completing orders, you should go and have a chat with Amazon they might be able to help you speed things up.
Best regards
Allan Holliday

30. Juli 2026
Buyfencingdirect-Logo

Antwort von Buyfencingdirect

Hi Allan,
As we are an online retailer, we typically like to hear feedback about the website, ordering process, or the service you received if you spoke with an advisor.

Your delivery is due tomorrow between 10:00-14:00

Please do not hesitate to reach out to our Customer Service team if there is anything else we can help you with.

Thanks,
The Buy Fencing Direct Team.

Bewertet mit 5 von 5 Sternen

Great service and good products

Very helpful to deal with and everything that arrived was in good condition. Unfortunately we had ordered the wrong height panels. The teams on the phones/emails were lovely and sorted out a collection asap. The delivery company are also great communicators, ring before delivery with timings. We have now reordered. Very happy with the great service.

5. August 2026
Bewertet mit 2 von 5 Sternen

The order was made and the fencing was…

The order was made and the fencing was due for delivery on the 10th of Aug , but the delivery date was changed to the 11th, and then the 12th.

If I had known about the transport problems I would not have ordered from buy fencing.

As this has created problems delaying the next stsge of works.

No explanation was given to why the delivery has been rearranged twice

4. August 2026
Buyfencingdirect-Logo

Antwort von Buyfencingdirect

Good Morning,

Thank you for taking the time to leave your feedback. We're sorry to learn of your poor experience.

It appears you have previously spoken with the supplier directly regarding the delivery date changing from the 11th to the 12th. This was noted as a system error, and we're truly sorry for the inconvenience caused.

Please don't hesitate to reach out to us if there is anything else we can look into for you.

Kind Regards,
The Buy Fencing Direct Team

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