Wonderful company to deal with!! I ordered an item and it was shipped immediately and I had a question and they got back to me the next day. Communication was very impressive and the quality of the... Mehr ansehen
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Das sagen Bewerter
Mr. Reynold Jimenez was very informative, knew his job well and was EXCELLENT in handling my concerns. He is a very busy person but handles his business "even when sick" and that say's something abou... Mehr ansehen
Unternehmen hat geantwortet
Very slow fulfillment on a DIGITAL order. FOUR DAYS AND COUNTING. Charge hit my bank right away, but nothing to show for it. Normally, digital orders are filled at any other store within an hour or tw... Mehr ansehen
Unternehmen hat geantwortet
In todays business world customer service that goes above and beyond expectation is all to rare. Beach Camera (a.k.a. Buydig) is not only deeply concerned everyone of their customers be 100% salified,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
BuyDig.com sells Digital Cameras, lenses & accessories, Camcorders, Laptop Computers, Tablets, LCD, LED & Plasma televisions, DVD players, GPS Navigators, Printers, Scanners, Binoculars, Housewares, Optics & more.
Kontaktinformationen
Vereinigte Staaten
- 800-617-4686
- CustomerService@BuyDig.com
- www.buydig.com
4,1
Gut
12.899 Bewertungen
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Liars and thieves
A scam operation if you ask me. I ordered a television on November 21, 2021. Was given a delivery date of November 29, 2021 that changed to the 30th. No big deal. As of today December 11, 2021, no television. The receiver says the shipper doesn’t have it. The shipper says Buydig hasn’t provided it. Four calls to Buydig have been met with apologies and promises of a call back the next day with an update. Assurances that management is making my order a top priority and all those lies. Zero calls back. Zero action. Zero television.
I’ve been told four times the same thing; the shipper is busier during the holidays and it takes just a few days longer. Ok. Why no call backs. Why does no one know where the television is and why won’t Buydig provide another one? I have my assumptions and they center around this operation being thieves and liars.
DO NOT BUY FROM BUYDIG. THEY ARE DECEITFUL.
11. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
Hello,
We appreciate you reaching out and sharing your concerns. We are so sorry to hear that your experience was not satisfactory! We try our best to provide our customers with great service and a smooth delivery. We hope to change positively your outlook on your future purchases as we truly appreciate you as a customer and your business!
Horrible experience
Horrible experience. Sold me discontinued and defective product as new. It was a Garmin and we were stranded on a 14er without gps. Not fun. Do not buy from either. Neither backed their product with a reasonable return policy. Now I have a refurbished piece of crap that is unusable.
5. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
Hello Maria,
We regret to hear about the unfortunate experience you've had with your Garmin product and our service. Your satisfaction is important to us, and we genuinely apologize for any inconvenience you've faced. We're sorry to learn that the product you received did not meet your expectations and caused you inconvenience during your outdoor adventure. We aim to provide quality products to our customers, and it appears that we fell short in this instance.
Regarding our return policy, we understand your frustration, and we continuously evaluate and improve our policies to better serve our customers. To address the issue you're facing with the refurbished product, we encourage you to get in touch with our customer support team. They will do their best to assist you and work towards a resolution, please contact Nclaudio@beachcamera.com in efforts to turn this into a positive experience.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your feedback.
Outstanding TV and Seller
I was a little hesitant to first of all even place the order, but glad i did and received the TV a week later not due to Buydig but the delivery company which held the unit for almost a week at hand before delivery. But once followed up with Buydig customer care, things went rolling and within a day the unit was scheduled and delivered. Pretty happy with the 77 A80J unit and it's a huge tv but worth every single penny and i have been a loyal sony fan who has another TV going in still for 8 years and counting, You get what you pay for. Amazing exp wth buydig and will look forward to future purchases as well.
2. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
Hello Gomtesh,
Thank you so much for sharing your positive experience with us! We appreciate your patience with the delivery process and are delighted to hear that you are enjoying your Sony A80J TV. It's fantastic to know that you've been a loyal Sony fan and that the TV has met your expectations.
We're thrilled to have had the opportunity to serve you, and we look forward to assisting you with any future purchases. If you have any questions or need further assistance, please don't hesitate to reach out.
Issue with refund
I booked a LG 77" OLED TV and had to cancel it because I was not getting any updates from BuyDig.
I called up customer care, initially they said, my credit card did not go through and they would retry. After couple of days, they said, it went through fine and they ll ship the TV. Couple days later they said the TV is shipped. All this while, I don't see any update in the order status page on their website. I call them again, they said they'll send me the tracking number. Another day went through, I received nothing. So, finally had to cancel it. Now, I'm being said, they ll refund me but I have to wait till the TV is returned back to them. I don't know where the TV is and when it will reach them. All I can do now is sit and wait. Horrible experience. Do NOT recommend them.
They have removed the Billing and Shipping information from the order status page now.
1. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
Hello Anup,
We're truly sorry to hear about the issues you encountered during your recent purchase experience. Your feedback is important, and we appreciate you bringing this to our attention.
We sincerely apologize for any inconvenience and frustration you've experienced due to the lack of updates and communication regarding your order. This is not the level of service we strive to provide, and we understand your disappointment. Regarding the refund, we do require the TV to be returned to us before initiating the refund process. We understand that this may be inconvenient for you, and we apologize for any inconvenience caused by this policy.
We are actively addressing the communication gaps you've highlighted and working on improving our processes to ensure a smoother and more transparent shopping experience for our customers in the future. We value your business and hope to have the opportunity to serve you better in the future.
Scam Site
I ordered something from them and the order just showed as processing for a month. When I finally contacted them they told me they cancelled my order. Thanks? No explanation given, and I guess were never going to bother letting me know? Waste of time, the site is just a scam.
2. November 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
Hello Daniel,
We apologize for the inconvenience you've experienced with your recent order, and we appreciate your feedback. We're genuinely sorry for the delay and the lack of communication regarding your order. This is not the level of service we aim to provide, and we understand your frustration.
Regarding the cancellation of your order, we apologize for any inconvenience this has caused. We understand that a proper explanation should have been provided, and we take your feedback seriously. We are actively reviewing our processes to ensure that such issues do not occur in the future, and we appreciate your patience during this time.
Your feedback is valuable to us as it helps us identify areas for improvement. If you have any further questions or concerns, please don't hesitate to reach out to us at nclaudio@beachcamera.com. We value your business and hope to have the opportunity to serve you better in the future.
Angela Z is the best!
Angela Z. from your customer service team is amazing. She's courteous, professional and efficient. Qualities that are all too rare from many companies' customer service representatives. Thank you Angela!
21. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
Hello David,
Thank you so much for taking the time to recognize Angela from our customer service team! We truly appreciate your kind words and feedback. Angela is indeed a valued member of our team, and we're delighted to hear that she provided you with courteous, professional, and efficient assistance.
At Buy Dig, we strive to deliver exceptional customer service, and Angela's dedication reflects our commitment to that goal. We will make sure to pass on your appreciation to her, and please don't hesitate to reach out if you have any further questions or need assistance in the future. Your satisfaction is our priority, and we look forward to serving you again.
Thank you for the package
The package was delivered on time and in good condition. Thank you!
19. September 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
Hello Ann,
You're very welcome! We're delighted to hear that your package was delivered on time and in good condition. Your satisfaction is important to us, and we appreciate your positive feedback.
If you ever have any questions or need assistance with anything in the future, please feel free to reach out. We're here to help, and we look forward to serving you again. Thank you for choosing us!
Well I bought a Frigidaire countertop…
Well I bought a Frigidaire countertop mixer, which my gut told me not to buy but I did anyway. And then it didn't run right so I returned it and they would not give me my money back because I contested it through my credit card. Now they won't return my money because they said the dispute is open yet. But when I call Capital One they say it's been closed for a long time. Buydig still won't return my money. So don't do any dealings with buydig. If you have problems like I did with the merchandise it's going to be a long battle to get your money back.
25. August 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
Hello Steve,
We apologize for the inconvenience you've experienced during the refund process. We understand your frustration, and we'd like to assist you in resolving this matter as quickly as possible.
Please reach out to us at nclaudio@beachcamera.com with your order details, and we will investigate this issue further and work to ensure that your refund is processed promptly.
We value your business and are committed to addressing your concerns. Thank you for bringing this to our attention, and we appreciate your patience as we work to assist you.
I will never make a purchase from these…
I will never make a purchase from these people again I first bought a T.V from them on eBay the tv was poorly described and 5 minutes after purchase I canceled it the responded with they couldn’t cancel the order it had already been shipped. So I figured forget it I’ll just keep it well it never got to my house let alone the state I live in it was shipped back to their warehouse 3-1/2 weeks ago. I spoke with them directly and bought 2 TVs from the I now have $2,000.00 or so I’ve given these people!! Guess what no TVs going on over a month now. I just finally received the credit for the first tv from ebay 10 minutes ago the one they told me on the phone I would get in 5/7 business days well they were only off by about 25 days. Stay away they are awful..
24. August 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
Hello Shane,
We understand your frustration with the delays and issues you've encountered with your recent purchases. We apologize for any inconvenience this may have caused. While we can't change the past, we appreciate your feedback, which helps us improve our services.
If you ever decide to consider purchasing from us in the future, please feel free to reach out to our customer service team at nclaudio@beachcamera.com, and we'll do our best to ensure a smoother and more satisfactory experience.
Your feedback is valuable, and we're committed to continually improving our processes to prevent similar issues in the future. Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced.
Looking for customer service, received greed instead
Purchased form them on ebay. We had emergencies with our office and could not return the item in time. ( a label and return process was started in the allowed time, but could not arrange shipping). Contacted again and was told they are not authorized to allow the item to be returned. Basically meaning they have the money and don't want the item back and are unwilling to accommodate.
12. August 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
We're sorry to hear about the difficulties you encountered with your purchase and return process. We understand that situations can be challenging, and we apologize for any inconvenience this may have caused.
While we can't change the past, we appreciate your feedback, which helps us improve our policies and procedures. If you have any further concerns or if there's anything we can do to assist you in the future, please feel free to reach out to us at nclaudio@beachcamera.com.
Your satisfaction is important to us, and we value your business. Thank you for sharing your experience, and we apologize for any inconvenience you've faced.
Very unfortunate- Scam
Very unfortunate. Bought a Samsung Frame TV bezel they claimed to have in stock. Would ship out in “2” days. A month later, no shipping, no tracking, no update. I’ve given multiple opportunities for them to earn my business and do what’s right. It’s a scam. If you ordered, file a fraud claim with your card issuer ASAP. Read the reviews. It’s really unfortunate. Even the customer service thread is wrong. I have a month of documentation to prove it.
15. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
Hello Austin,
We sincerely apologize for the delay and inconvenience you've experienced with your purchase. This is not the level of service we strive to provide to our customers, and we understand your frustration.
We take your feedback seriously, and we are committed to investigating this matter to ensure such issues are addressed and do not recur in the future. We value your business and would like the opportunity to make things right.
Please contact us directly at nclaudio@beachcamera.com so that we can assist you with your order, address your concerns, and work towards a resolution. Your satisfaction is important to us, and we appreciate your patience as we strive to improve our services.
Had an excellent buying experience
Had an excellent buying experience! Love the mattress and great deal on it!
19. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
Hello Steve,
Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you had an excellent buying experience and that you love your new mattress. We strive to offer great deals and top-quality products to our customers, and we're delighted that you're satisfied with your purchase. If you ever have any more shopping needs or questions, please don't hesitate to reach out. Enjoy your new mattress!
no tv and no refund
TV not in stock, they said it was, refuse to refund $1649.
13. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
We sincerely apologize for the inconvenience, I would be more than happy to look into this for you. Please contact me 732-387-3220.
Refreshing resolution!
When there was a shipping mishap with my order.
It was refreshing to speak with a human. Nancy in customer experience, was super knowledgeable and resolved the mater in minutes. I will certainly shop BUydig again!
10. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
Hello Andy,
Thank you so much for your positive feedback! We're delighted to hear that Nancy in our customer experience team provided you with exceptional assistance and resolved the shipping issue promptly.
At BuyDig, we strive to provide top-notch service to our valued customers, and it's always rewarding to know that our efforts are appreciated. We look forward to serving you again in the future, and we're here to assist with any of your shopping needs. If you have any questions or require further assistance, please don't hesitate to reach out. Your satisfaction is our priority!
I purchased a product from them and it was damaged twice
Update: I tried calling the number which I was asked to call and after several times I found that it was an answering machine which if full. This is not the correct teply...
After speaking with a person from there she offered a 50 dollar coupon from buydig. I really was not happy but agreed anyway. The funny part is I tried to use it and it said it was invalid. I finally wrote her back and said it was not worth the trouble after all and purchased the product from another vendor. They have not wrote me back since!
I purchased a product from them to be sent to my sister or her birthday and it was received damaged due to very poor packing. I called and spoke to Josh and I told him that the packing was very poor for a product that is heavy and he informed me that he would tell shipping and behold the replacement was packed the same way and it is damaged. I called and talked to Josh again and he told me that they would credit my account...but this is not the way to do business with just a sorry..
7. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
We are very sorry, we would like the chance to make this up to you. Please contact me at 732-387-3220.
Shady company
Shady company, beware.
I attempted a purchase of a 6000 dollar TV, from beach camera, owned by buydig. They don't attempt to charge your card until several hours after you submit, so of course I ordered in the evening , late at night and went to bed. I missed the text verification from my card company and the purchase was denied. I tried 3 times to recharge after the bank refused it but it would never go through,
I tried to re-add the item to my cart , but the extras were missing (accidental damage, gift cards), i contacted customer service via email and asked if i could get the original deal and they just said to 'call a sales person and they will give you the best price'. Fed up with this route I decided to try to order online from a different route.
Before I realized that beach camera was now owned by buydig. I went to order this model through buydig and put in a different credit card, they debited the money from my account, then after 2 days, after taking the money, buydig canceled the order. I called customer service and they said it was due to fraud alert. After they debited my account.
So long story short, buydig, debited my account 6000 dollars then decided it was fraudulent. and 1 week later I am still waiting for the money to be returned to my account.
Stay away from these guys, it's a shady operation, go to bhphoto.com or crutchfield.com or even bestbuy.com...really anyone is better than theses guys.
29. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
Hello,
We apologize for the inconvenience you've experienced with your recent purchase attempts. This situation is certainly not the level of service we aim to provide at BuyDig.
Regarding the delay in charging your card and the subsequent issues, we understand how frustrating this must have been. It's important to us that our customers have a smooth shopping experience, and we regret that this was not the case for you.
Regarding the cancellation due to a fraud alert, we take security seriously, but it appears that there was an unfortunate misunderstanding in your case. We are truly sorry for any confusion or frustration this has caused.
Your feedback is valuable to us, and we will use it to improve our processes and ensure a better experience for our customers. We appreciate your patience while we resolve this issue and work on returning your funds promptly.
If you have any further concerns or need assistance with your refund, please feel free to reach out to our customer service team at nclaudio@beachcamera.com, and they will be happy to assist you. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.
Great experience
I had a great experience ordering from BuyDig.com. Nancy in support was extremely helpful with a product I ordered. Definitely recommend giving them a shot.
27. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
Hello Nick,
Thank you for sharing your positive experience with us! We're delighted to hear that Nancy provided you with excellent support and that you had a great overall shopping experience at BuyDig.com. Our team strives to provide top-notch customer service, and it's always rewarding to hear when we've met our goal.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever have any more questions or need assistance with future purchases, please don't hesitate to reach out. We look forward to serving you again and providing you with more great experiences!
One of the worst online experiences I've had
I ordered an OLED TV online but it was cancelled due to credit card problems. I contacted BuyDig support so they could resend the order, but instead of resending it they made a completely different order and removed the discount I was using. As a result, the order is not on my account and I cannot view updates from the website. I called BuyDig support back on Wednesday so I could hopefully get an ETA on the television, and told they would contact me with shipping information (they wouldn't) and update my account (they didn't). I was told that my account would update with details of the transaction, but it has been four days since then so I can only conclude that this information was also not true.
In their eventual follow-up email (which I had to call them repeatedly for) I have still not received the tracking number for my package and the order number they sent does not work. The link to view the status of my order on FedEx is also broken. I reiterated my concerns to BuyDig, and four and a half hours later (the email reply said within a few hours there would be a response) they still had not replied, at which point BuyDig closed for the weekend. I was informed that the TV was going to arrive on Monday, but without any calls or emails to update me on the delivery times and BuyDig still refusing to update my account with the purchase information or tracking number, I have no idea when to expect it. I have to guess when the TV is going to show up and hopefully be there so it doesn't get stolen.
I originally wasn't 100% sure if I wanted to keep the television after I bought it and this customer service has not helped matters at all. I am afraid of asking them to even consider returning the TV after all of this effort just for it to get to me. The one positive of this whole experience is that the customer associates have been extremely nice over the phone and it genuinely seems like they're trying their best, but either they are woefully underprepared to help me or the people who are managing their requests are incapable of completing their tasks. It's clear that the single action of re-ordering over the phone was enough to completely break the BuyDig ordering system, and I recommend any person who thinks about doing so just cancel their orders.
23. April 2021
Bewertung ohne vorherige Einladung
Excellent Machine from an Amazing…
Excellent Machine from an Amazing Seller.
21. April 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
Hello Michael,
Thank you for your kind words! We're thrilled to hear that you're satisfied with your purchase and that you had an excellent experience with our seller. Your satisfaction is our top priority, and we're here to provide quality products and service.
If you ever have any more questions or need assistance with anything else, please feel free to reach out. We're here to help and look forward to serving you again in the future. Enjoy your excellent machine!
Do your research before buying.
After going through the Buy Dig website and checking the Better Business Bureau complaints section, I'm electing to shop elsewhere. I'm not paying $229 for speakers that are $133 at 4 different reputable retailers.
27. März 2021
Bewertung ohne vorherige Einladung
Antwort von Buydig
Hello Tony,
Thank you for considering BuyDig, and we appreciate your feedback. We understand that price is an important factor in making a purchase decision. Our goal is to offer competitive pricing and excellent service to our customers.
If you ever decide to shop with us in the future, please keep an eye on our website for any promotions or discounts that may make your purchase more appealing. We're always striving to provide the best value to our customers.
If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to help.
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