Big Motoring World - Peterborough Bewertungen 

I went to check out the store for a car. I was very impressed with the way they handled their customers from the beginning to getting the car ready to drive away.They were very good with their customer service

Really friendly staff! Professional!!
All cars are kept in good looking condition, nice & clean!
Good prices and a lot of models to choose from.
Highly recommend!!!

Really impressed with the whole process from start to finish. I would recommend the garage to anyone considering purchasing a new car.

Big Motoring World made the complexities of buying a car as simple as such an involved business can be. The team who looked after us were professional but also very nice - they gave us time to make decisions, we were not pressured into taking extras we didn't want. Everything was done with a very human touch.

I am not pleased with the service received from Big Motoring World. They sold me a car that I am not happy with. I did not know this until i drove away. Tried returning it two days later but not able to. They tried to sell you so many unnecessary things that the things that you wanted in the car were not included. A major disappointment. Not doing business with them again. I am now stuck with a substandard car.

Amazing service every one so helpful can’t thank them all enough would highly recommend to anyone thinking of buying

Poor Service and Disappointing Aftercare

I’m a returning customer and have previously recommended several friends who also bought their cars from Big Motoring World. Unfortunately, this experience has been very disappointing. Issues were reported straight after purchase, but the aftercare and support have not been helpful. The level of service I received this time does not match what I expected, especially after bringing repeat business to them. I wouldn’t recommend based on this experience.

From the initial greeting to the professional advice given by Mo and then the lovely coffee and milkshake made by the staff onto the finance and handover team was a really good experience!!

I have a great experience with Big Motoring World. I have found a car I wanted on the Autotrader. From there I went to the company website where I booked an appointment for viewing. On the same day I putted down the deposit. Lewis was very helpful. Overall I have a very good experience and I can recommend it to anyone.

Easy process for part exchange and purchase to complete same day. Good selection of vehicles and smooth transaction. Refreshing to be able to buy a car this way. Convenient appointments/opening times. Great experience all round. Delroy is a super nice guy and very patient -made the whole process stress free.

Such a shame the shambolic finance team seem to put a huge dampener on the whole process and decent people working here.

Be warned took me almost 5 hours to buy a car. Started well, reception and sales guy excellent.

Things went massively downhill with the horrendous finance department and how to get a deal done. For some reason, they think they are above everyone else and treat you like dirt until they have your money. Figures on the paperwork do match the deposit payment required by you. Unable to pay anything by credit card wtf.

Everything was done to get their special offers on deliberately and the actual car value and deposits not explained. I had an anxiety attack, and the finance guy said to my face, " Can you calm down? I can't deal with you like this. About the worst thing you could say to someone struggling with their mental health and has been triggered.

You sign your life away about 50 times.

Luckily the handover department was excellent 👌 but I wont be returning or recommending anyone to buy a car from here. Shame one or two people let the whole process and team down.

I love my new car, but the stress the finance process took was just too much. Company has apologised but processes need to be much simpler and Training given to staff.

So i brought a car which the who helped was very nice and polite and super helpful. Unfortunately I had to change that car as I wasn't happy with it. And I saw the same guy who again was very helpful and nice and polite and nothing was to much for him. Also all the finance were lovely and very helpful and again nothing was to much for them

As a previous handover manager,i would like to say everything was amazing. The process was easy, Del was great explaining everything so did the finance team and Dan manager. Denis is great as always, i worked with everyone for 4 years no complaints.

Unfortunately I am unable to recommend buying a car from this company (Peterborough) To say I had a bad experience is an understatement. The sales part of the journey was excellent to start with, Sales Exec Kacper helpful and polite but that’s where it ends. Called 2 days after our visit to pay a deposit on vehicle. I had no further communication other than a text and a link to ask me to forward the payment. No follow up from Kacper which was disappointing. I made my own arrangements to collect (no phone call). Day of collection started smoothly but wasn’t asked at the time of sales agreement if I wanted Gardx applied. Assured that it wouldn’t be a ‘rush job’ and paid for it. Went outside later to find the once immaculate bodywork on the car damaged!! The team responsible for valeting had indeed rushed it and caused the damage to the vehicle. The man who arranged the handover was Denis and when we reported the damage had to leave the car in order for it to be repaired. I was without transport and not amused. I had several photos of the car before purchase and it was immaculate. There on it was a catalogue of disasters, no calls, updates but continual chasing and made to feel a nuisance for asking. A few days later told (after many phone calls) car would be ready for collection. Half way on our 60 min journey received a phone call telling us to go home as car not ready. Promise of a call from a manager did NOT happen. Day 5 called again and Denis wasn’t available albeit when he was able to speak to me was less than helpful and didn’t give me the reassurance I needed. The only helpful lady on reception was Zee who promised to follow it through (well done Zee, by far the best employee there ) So far no apologies and disgusting customer service (if any). I did arrive on time to collect my vehicle and saw a manager (Julian) who did apologise but it certainly doesn’t make up for the stress and bad feeling that I had. For any prospective buyers my advice is don’t bother you will get more respect elsewhere.

Most of the experience was very good, from the sale person (Jake - was fantastic) and the finance application. Unfortunately all that good work was undone by the lack of a handover. It was close to closing time and we were hurried out the door without any handover of the car. This is despite being in the dealership sitting and waiting for the handover for more than 2 hours. Overall we were in the dealership from 13h30 to after 18h00!This is despite saying throughout the day that this was my first electric car and I needed to understand how to use my car. I drove out the dealership not knowing how to charge the car, link my phone, appleplay, satnav, AC and was never told there was an app. Then when I worked out by myself with the help of Chatgpt what to do I couldnt link my car as the previous owner is still linked and this is still the case today! I am so disappointed as this lack of care has really soured the whole experience I had a BMW in Peterborough. To top it off I replied to a internal customer service mail with my experience (good & bad) and not had a reply. My son is looking for a car and I would like to recommend but have not.

The service was very good. I’m happy

went to the peterbourlgh site and was greeted by reception and told to take a seat only waited 5 minutes for salesman shian Akash to arrive and introduce himself and get us a coffee.we picked the car took it for a test drive and bought it.shian was very pleasant and polite throughout and we appreciated that.also the manager dropped by to say hello and again a nice guy.we then went to handover and was greeted by Nathan who explained everything to us.the spare key was missing and Nathan wouldn't let us leave until he tracked it down which he did in the end, he really was a nice helpful friendly man.the whole process of arriving and leaving with the car only took 2 and a half hours and that included them valeting the car.first time ever using bmw and I was impressed with how they handled everything and we left with a lovely immaculate car at a competitive price.

Most pleasant experience felt welcome from the beginning to end of purchase ..

Customer service at the purchase stage was really great.
When it came to pick up the service felt rushed and impersonal.
Unfortunately, the state of the interior of the car was dreadful- sweet wrappers, stains, spillages that weren't adequately cleaned. Really took the shine off collecting a new car and rounded off my experience in a negative way.

Drove car home from Big Peterborough to London with worn windscreen wipers in the rain and a slow puncture.
These issues should have been picked up on the 200 point check, whatever the 200 point check is.