Big Motoring World - Leeds Bewertungen 

I purchased a car from this company last week specifically because I was repeatedly told it had Adaptive Cruise Control. In fact, this was the main feature we discussed throughout the sales process. The salesperson confirmed it to me on at least three separate occasions and even showed me a printed specification listing the feature. Based on those assurances, I paid an additional £129 to have the car transported from another branch.
The first time I drove the car on a motorway, I discovered it did not have Adaptive Cruise Control.
When I contacted the dealership, I was told it was my fault for not checking. I’m struggling to understand how I was expected to question the salesperson when I had been repeatedly assured the car had the feature. My test drive lasted around a mile and didn’t involve motorway driving, so I had no reason to doubt what I had been told.
I then raised the issue with the branch manager, (wont Name), who agreed that I had been given incorrect information. However, instead of resolving the issue, I was told to contact the company’s customer service team through the app and by email.
I did exactly that, immediately. Five days later, I had still received no response. I called on Tuesday and was promised a callback on Wednesday. When no one called, I rang again on Thursday and was promised another callback. Once again, nothing.
The lack of communication and customer service has been appalling. I purchased this car in good faith and have now been left chasing answers with no meaningful response.
The most frustrating part is that I paid around £2,000 more for this vehicle because I believed it included Adaptive Cruise Control. Had I known the truth, I could have bought a cheaper alternative and, if necessary, paid around £750 to have the feature added myself.
After spending more than £34,000 on a car, I expected honesty, accountability and decent customer service. Instead, I’ve experienced misleading sales information, poor communication and a complete lack of urgency in resolving a genuine complaint.
Based on my experience, I cannot recommend buying from this company.

Picked up my car today. Although the service was fine my god It took forever. 2 and a half hours to take a payment and let me drive away at a not very busy time was very annoying. I'd also asked upon reservation for the car to be charged and it wasn't, left with pretty much enough charge to get to the nearest chargepoint which was very frustrating.

Terrible experience at the Leeds branch of big motoring world. We paid £130 to get a car moved up to Leeds. Once it came up it seemed fine and we were happy to go through with the sale. we informed them that we didn’t want to take out their finance, and were left waiting for nearly 2 hours. After asking numerous staff there what was happening, we were eventually told that the reversing camera wasn’t working so we would have to come back at another time to collect the car once they had fixed the problem. A week went by, we called them twice and they couldn’t tell us anything on the phone and were told that someone would contact us, which they didn’t. on the third call, we were told that the car has gone to a Honda dealer as they couldn’t fix it. We were told it would be a few days. A week went back and we had no contact from them, so again called about three times before we got hold of someone who said the car was ready for us. So we went to collect, again when we got there we were again kept waiting for about 40 minutes before someone spoke to us. We were told that they would bring the car around to us. Waited for another 30 minutes before someone else came out to us and said that someone from finance would come and speak to us. After waiting for another 25 minutes a woman from finance came and told us that she couldn’t find the car and after a search, she informed us that it was still at the Honda garage. Getting very annoyed by this point we asked to speak to the manager. So another 15 minutes went by before a lady came out and gave us a very lame apology and said that she would contact Honda herself and let us know. She called two days later to say that the car couldn’t be fixed soon and they had to order a part which could take between a month and six to source. I believe that they didn’t want to take the car as we were not taking out any finance agreement with them. The only time we could get through to someone at any point to find out what was going on was when we called up sales and were put through to the receptionists. They were the only staff who were contactable. A truly horrible experience dealing with these this company and an awful lot of time wasted. . Really would not recommend this company to anyone.

A large organisation like this can be a bit distant and mechanical. So I was really pleased to find that this is not the case with Big Motoring World. I received warm an friendly and knowledgeable attention from Adrian and Hamza and Luke at the Leeds Branch. Full marks guys!

The buying process was fine. I bought the vehicle on 15th of February a fault appeared straight away with the boot randomly opening. This progressed into the boot not opening at all unless using the key. I informed Big Motoring World (Big Assist) straight away and the issue is still not fixed 5 months after. It has been diagnosed but communication between Big Assist and the garage is shockingly bad. Big Assist have not responded to the issue and appear to hoping that I sort it myself. The garage they allocated is over 1 hour away and they have endless issues in getting the part but it feels like they are just fobbing us off. I went today (they confirmed they had the part the other week) to only be told that they have returned the part. If Big Assist would use any garage or pay for the repair then it would be a completely different review. Oddly the first garage they allocated the repair rejected the job which makes me think that was the first red flag.

I would not go back to big motoring world apart from to reject and return the sale under the Consumer Trading 2015.

UPDATE - After almost 5 months the repair has now been completed. The delays seemed to be due to a single member of staff at the 3rd party garage being disorganised and useless. We ended up visiting the 3rd party garage 3 times (not including the initial visit for diagnostics).

I have increased the review by 1 star purely because Charlotte was helping and probably getting the same staff member we were. Big Assist need to take a Bigger lead in their aftersales and warranty issues and not leave it up to the customer. I suspect that if Big Assist were constantly hounding the garage like we were then they would have got to the good members of staff at the 3rd party garage. Hopefully, the fault is now fixed but no real way to tell until I'm driving in rainy weather. However the fault was obvious because the switch had a hole in it where water was getting in.

UPDATE 28072026 - ANOTHER FAULT MAKING THE CAR UNDRIVABLE. THEY DO NOT QUALITY CHECK THE CARS THEY DONT ANSWER TO GDPR REQUEST EITHER AND MY previous review has disappeared

Gud service

very helpful

For the last 2 months we have been looking for the big car needed for the family . From the moment we walked into the showroom the entire process was made easy and enjoyable, we were not pushed into buying just any car and my wife was given the advice and time she needed .
We have driven away in the perfect family car and it’s all thanks to the team that was involved . So a huge thanks and we will be seeing you again for the next time

Fantastic service

I bought a car 10 days ago and they misrepresent the car to me on my visit as it supposed to be hybrid but now they saying its a Mild hybrid
These people misguiding the customer and no solution for misguiding the vehicle ..
when i visit to discuss they are very rude and abusive to me in the branch ..
its Leeds branch

I bought a Mercedes a class from them over 3 weeks ago. I had the car for a week and could feel juddering under the seat and the steering wheel when driving on The motorway. I went back to them and told them about this they told me to phone the warranty. I did this booked my car in with the garage. The mechanic took it for a test drive with me in it. He could feel the problem I told him about and put it on the ramp back at the garage. 5 minutes later he came and got me showing me the problem. Two buckled wheels front and rear also faulty breaks. They had put new tires on it to try hide the real damage to the car. He said go get your money back.
So I went back to big Motoring company and rejected the vehicle. They said I had to phone their main office, so I did this they wanted the diagnostics from the garage. I sent them it and they said they would look on to it. I Left the car there as I was told it was not fit for purpose. It's been three weeks and still nothing from them apart from emails saying there still looking in to it. I've had to pay £700 to send them to court to get my money back.im now nearly £15,000 down and no car.Please avoid this company they are nice and polite till you buy the car then they don't care. Buying a new is supposed to be joyful experience not a stressful experience. Ive bern told buy a lot garages they get calls to fix cars from big Motoring company every day AVOID AT ALL COST!!!

Terrible customer service. Called to arrange an appointment yesterday evening for today. Told them that I am travelling almost 2 hours after work to come and view the car, if it sells can they please let me know.

They sent me a confirmation text for my appointment at 6pm. Then this morning sent me a confirmation email for my appointment outlining what I must bring with me.

I turned up after work and was asked to take a seat by their computer. A few moments later a man comes to assist and asks why I am there.. They did not even bother checking what car I arranged to see.

When I told him they told me it was sold today. Of course I was extremely frustrated having made a 2 hour trip that cost me around £75 on trains and taxis. They didn’t seem bothered about that and asked what else I want to look at.

The man could not understand my frustration as cars always sell? I understand cars can be sold but I specifically asked to be notified as I will be travelling far which will cost me a lot of money.

I would seriously avoid, its a massive place with hundreds of desks, main motive is making money and not servicing clients. I hear some terrible things about their after purchase service as well so maybe dodged a bullet…

reserved a car last week , paid to have it transferred to the Leeds branch , on arrival to view was astounded that it had not even been cleaned since it was bought in, a strong smell of dog. I can see through some things and was persuaded that if I purchase it will be fully valeted with a 200 point inspection , what a joke!
Test drive revealed a TPMS issue , this was dismissed as needing to be reset . Low and behold its a nail in the tyre and a big chunk out of the same tyre . Refused any responsibility as it is wear and tear . . . less than 24 hours . STAY AWAY this is not a pleasant buying experience , Available Car which used to be on this site were a pleasure to deal with, this bunch of clowns are a poor representation of car dealerships .

Would give 0 stars if I could!! Bought a car 05/03/2026 reported faults within the first couple of weeks (hesitation on acceleration, black smoke and an engine rattle) took weeks for them to sort out a diagnostic after many phone calls and emails which are always ignored. The diagnostic said it needed a new EGR valve. Which we then had to wait for BMW to authorise to have done which was another couple of weeks. The day after the repair we noticed the car was still the same and the repair hadn’t made any difference so again contacted BMW and my finance company as we wanted to reject the vehicle. BMW ignored emails and when I phoned my case worker was never available no matter what time I rung there was always an excuse as to why he couldn’t speak to me (he never once spoke to me in the months this nightmare went on). My finance company stayed in contact with me explaining they were trying to get answers from BMW. Eventually BMW told me to contact the RAC through my warranty (that they make impossible not to purchase due to the price they give for a part exchange which is considerably lower if you don’t take out the warranty) and get them to do a diagnostic to prove the faults are still there, at this point the engine management light was on and fault codes showing mass air flow sensor. RAC came and did a report stating that the faults were there and that I wasn’t to drive the vehicle anymore. I sent this report to BMW who then failed to respond for around 5 days to then tell me that report wasn’t detailed enough and I needed to get my car recovered to and from a garage to get another diagnostic done at my expense which I said no. My finance company sent someone to come and do a diagnostic at my address (weeks had gone by at this point) the report came back stating that the EGR valve had never been replaced and that the car had been sold to me with faults and it was unfit for sale (bearing in mind it should of had a 200 point check before me taking the vehicle). Even with this report BMW stalled the rejection process and just ignored emails and again nobody was ever available to speak with me from the rejection team. I eventually demanded a response and threatened legal action. BMW then said it was my finance company that was responsible for collecting the vehicle. After going back and forth BMW eventually got my car recovered from my address. My finance company refunded me all the monthly payments I had made up to this point (4) after 4 days of collection of the vehicle. but said it was BMW responsibility to refund my deposit within 14 days. BMW tried to stall again with payment by saying they had to wait for an ROA from my finance company and that they weren’t responding so I contacted the finance company myself who said that an ROA was nothing to do with me and should not be holding up a refund and that they had been in contact with BMW that morning. I have finally after 4 months of this and 3 months of the vehicle been sat in my driveway unused I received my deposit back but minus the fee that was paid directly to BMW as apparently an admin fee. I am still trying to get this back! I have contacted the ombudsman as I was left completely without any transport for months, never offered a courtesy car and have had nothing but stress and inconvenience for months as well as been out of pocket. No compensation nothing from BMW. By far the worst company I have ever known. Please avoid them at all costs as the cars are faulty, the staff are rude and literally the worst customer service ever!!

⭐☆☆☆☆
Buying a car from Big Motoring World was meant to be the easy part. It turned into a saga with more plot twists than a TV drama.
The car developed serious faults shortly after purchase, was inspected, rejected, and eventually collected. You'd think that would be the end of the story. Not quite.
Then came the Olympic event: The Great Refund Chase.
Emails disappeared into the void. Phone calls ended with "someone will get back to you." Updates became updates about waiting for updates. I knew the hold music better than my favourite songs.
My finance was unwound, but getting my deposit back became a game of "guess the refund amount." One email confirmed one figure, the next suggested it had changed, but nobody could explain why. Apparently, refunds now come with a surprise ending.
Throughout the process I was left without a car, spent weeks chasing information that should have been provided without asking, and had to do most of the follow up myself.
On the bright side, my email refresh button is now in excellent condition thanks to all the practice.
If you're looking for a straightforward car-buying experience, this wasn't mine. I can only hope no one else has to spend as much time chasing answers as I have.
I sincerely hope the customer service improves because buying a car shouldn't feel like signing up for a never-ending treasure hunt where the treasure is your own money.

This company seems to get quite a bit of stick for their pressure selling and poor aftercare. I can’t comment on the aftercare as I’ve only had the car 1 day (with no issues so far touch wood) but the service on the day was spot on. I almost didn’t travel down to Leeds from Newcastle due to the plethora of bad reviews but I’m glad I did. The car was very reasonably priced and I didn’t once feel pressured to take out any warranty/insurance/car cleaning etc. I simply said no thanks and we moved on. There were some cosmetic issues with the car but I bought it anyway as fixing them would still cost less than comparable cars on the market. All in all a good experience and they even took me to the post office to sort the change of tax class on the vehicle as I didn’t have a car.

Great service , specifically Billy was so helpful that helped me and my wife to get her first car . She was so happy. Happy wife happy man.🤣🤣🤣

Submit a bad review and Big Motor will soon get back to you !

It is always basically the same generic reply. It is a shame Big Motoring World does not put as much effort into preventing these problems and resolving the main issue properly in the first place. I already contacted Customer Care and had to fight to reject an unsafe vehicle, so asking me to contact you again simply avoids addressing what actually happened.
And still NO compensation for the 3 months I was without one of their faulty vehicles.

Staff were amazing. The variety of vehicles they have on sale allowed my wife and I to purchase a great car on a great deal. They are also very fair with part exchange prices.

Absolutely fantastic service from Zak, really looked after me and arranged a great deal.

I’ll likely be going back when I’m due a new vehicle.

Appalling customer service, it was not busy and we waited 50 minutes i asked when we would be seen and the cocky kid said when someone is free then went back to talking with another colleague ans somw young blokes ,with that we got up and left I would not recommend this place at all they need to better the customer experience