Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This is the second time I purchased a frame. The quality is amazing and exceeds my expectations. Shipping is terribly slow my frame, although packed very well arrived with minor damage that I attribu... Mehr ansehen
Unternehmen hat geantwortet
Terrible experience. Item received 3 weeks after initially ordered despite 5 days advertised. Customer service is just as bad. Prompt response from AI/Chat bot, but left waiting weeks to hear from a... Mehr ansehen
Unternehmen hat geantwortet
Product quality good, reasonably priced. Great selection of frames. My items arrived well packaged. The only downfall with my transaction is the length of time taken for delivery as well as only limit... Mehr ansehen
Unternehmen hat geantwortet
3,1
Akzeptabel
825 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
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Das haben sich andere Leute angesehen
Great products
Great products. I struggled to find the picture frame size I needed, but BGA had it.
9. März 2025
The frame was a perfect fit for my…
The frame was a perfect fit for my picture.
It did take a long time to be delivered but was in perfect condition when it arrived.
Love it
11. Februar 2025
I ordered 3 weeks in advance of my…
I ordered 3 weeks in advance of my anniversary, thinking this would be plenty of time to receive my order. Still hasn't come and my anniversary is tomorrow. Normally their shipping is pretty fast and reliable. Their products are also well made. I'm just very disappointed with the shipping this time.
25. Februar 2025
Delivery was fast
4. Februar 2025
Great quality frame
Great quality frame! Packaging was perfect to avoid damage to frame. Only thing the delivery time frame was off by a week but I was in no hurry so that's okay. Contacted customer service at one point too and they were very helpful too. You can order any frame in any size which is a big plus and why I chose this website to order.
24. Februar 2025
I am still waiting on delivery of my…
I am still waiting on delivery of my order order ?????
22. Februar 2025
Very poor service and products
Paid extra for express handling, got my order in 10 business days, estimate was 2-6 days (before express handling. Got the frame and it was damaged, scratched. No response to email. Ignorant, scammy business. Stuff ships from Sweden fyi in case you still want to go ahead and throw money in the bin.
Got a response to my email an hour after this review :) weather again apparently :)
Updating to 2 stars as the customer service was great once they got back to me. Unfortunately delay and damaged item is too much of an issue hence the 2nd star is for their representative not the product or service
5. März 2025
Bewertung ohne vorherige Einladung
Excellent product.
Excellent product.Delivered in good time.Will definitely buy from this company again.
15. Februar 2025
Great customer service
Great customer service, super responsive and easy to deal with. Had ordered an item that got damaged in transit - Immediately new item was sent without any hassle whatsoever.
11. Februar 2025
Very very poor quality
Very very poor quality. The cover is box cardboard and the photograph slots are thin. The whole thing feels like a cheat office supply folder. The little box's on the cover of the album aren't even square. They really should be embarrassed to sell this and the absolute audacity to charge €50 for it too is incredulous. 3 weeks for shipping by the way, chinese dropshipped rubbish fit for the bin..
17. Februar 2025
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
The item arrived in a box that was too…
The item arrived in a box that was too small and was damaged. It is therefore not useable.
22. Januar 2025
Antwort von BGASTORE.IE
Hello Jackie,
We’re very sorry to hear that your item arrived damaged. We understand how disappointing this must be, and we want to make it right.
Accidents can happen during shipping, and when they do, we’re happy to assist. Please contact our customer service team at info@bgastore.ie with a photo of the damaged item, and we’ll be glad to offer a solution.
We appreciate your patience and look forward to resolving this for you.
My package has still not arrived.
My package has still not arrived.
Ordered the 24th January 2025. It's now the 7th of February
In transit STILL with GLS :(
24. Januar 2025
Antwort von BGASTORE.IE
Hello Stella,
Thank you for reaching out. We completely understand how frustrating this delay must have been, and we sincerely apologize for any inconvenience caused.
Due to the recent storms in Ireland, some deliveries were unfortunately delayed beyond our control. However, we can see that your package was delivered on the 10th of February.
If you have any issues with your order or would like to discuss possible compensation, please don’t hesitate to contact our customer service team at info@bgastore.ie. We’d be happy to assist you further.
Thank you for your patience, and we truly appreciate your understanding.
Poor quality
Very poor quality for the price. It’s also not an Irish website, delivery was late as shipped from Sweden
2. Januar 2025
Antwort von BGASTORE.IE
Hello Tina,
Thank you for your feedback. We're sorry to hear that the product didn’t meet your expectations.
To clarify, our website is Irish, and while we ship from multiple warehouses across Europe to ensure a wider selection of products, we always strive to provide accurate delivery estimates. We apologize if your order arrived later than expected.
If you’re unhappy with your purchase, we’d be happy to assist you with a return. Please feel free to reach out to our customer service team at info@bgastore.ie so we can help.
We appreciate your input and hope to have the opportunity to serve you better in the future.
Great mirror
Great mirror! Looks fantastic! Very well packed. Unfortunately i was waiting longer than 2-6 day for delivery.
18. Januar 2025
Do not buy from this company
Do not buy from this company. I ordered a product in early December and it is still not here in February! Do not let the ie fool you it is not an Irish company. 2 months for delivery is unacceptable.
4. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von BGASTORE.IE
Hello Arlene,
We’re very sorry to hear about your experience and completely understand how frustrating this delay must be.
Unfortunately, Ireland was recently hit by severe storms, which significantly impacted delivery times across the country. While we always strive for timely shipping, some delays were beyond our control.
We’d love to look into this for you and find a solution. Since we don’t have your order details, please reach out to our customer service team at info@bgastore.ie so we can assist you directly.
Thank you for your patience, and we truly hope to make this right for you.
The frames are purely plastic and…
The frames are purely plastic and overpriced! Returned all the frames except the one already unboxed. Will not buy again!
19. Dezember 2024
Antwort von BGASTORE.IE
Hello,
Thank you for your feedback. We're sorry to hear that the frames did not meet your expectations.
Our frames are made from high-quality composite materials, designed to be lightweight and durable, and the glass is acrylic for safety and longevity. We always strive to provide clear product descriptions, but we understand that expectations can vary.
We appreciate you giving our products a try and are glad you were able to return the frames that didn’t work for you. If there's anything we can do to improve your experience, please feel free to reach out—we’d love the opportunity to make things right!
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