Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This is the second time I purchased a frame. The quality is amazing and exceeds my expectations. Shipping is terribly slow my frame, although packed very well arrived with minor damage that I attribu... Mehr ansehen
Unternehmen hat geantwortet
Terrible experience. Item received 3 weeks after initially ordered despite 5 days advertised. Customer service is just as bad. Prompt response from AI/Chat bot, but left waiting weeks to hear from a... Mehr ansehen
Unternehmen hat geantwortet
Product quality good, reasonably priced. Great selection of frames. My items arrived well packaged. The only downfall with my transaction is the length of time taken for delivery as well as only limit... Mehr ansehen
Unternehmen hat geantwortet
3,1
Akzeptabel
825 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The order took 1 month for placing the…
The order took 1 month for placing the order to it being received and one of the frames was damaged. Didn't bother returning this as it seems too much trouble.
18. Dezember 2024
Antwort von BGASTORE.IE
Hi David,
We apologize for the delay in delivering your order and are happy to see that your order has been delivered. Unfortunately, the Holyhead port sustained significant damage during a storm in December and was closed until mid-January, causing delays in parcel shipments beyond our control.
We package the order to protect them during transportations but sometimes accidents happen. We are sorry you received a damaged item and invite you to send us a picture of the damage so we can assist you.
We understand the frustration this has caused and truly appreciate your patience during this challenging period. Please don’t hesitate to contact us if you have any further questions or concerns.
Very happy with order
Great choice of sizes, with and without mounts. Ordered 3 different size frames. They arrived efficiently packed and in perfect condition. Very happy with order and will definitely use again.
2. Januar 2025
All round good
All round good. The ‘glass’ on the larger frames isn’t really glass but clear plastic and very bendable, but did the job for what I wanted. Pricey but did the job and all fitted well.
7. Januar 2025
Antwort von BGASTORE.IE
Hi Aine,
We package the order to protect them during transportations but sometimes accidents happen. We are sorry you received a damaged item and thank you for contacting us allowing us to resolve the inconvenience.
Parcel still has not arrived
Parcel still has not arrived. It was due a week ago. According to Tracking it has been sitting in Germany for days. What else would you like me to say? I reached out via chat for an answer as to where it is...still waiting.
4. Januar 2025
Antwort von BGASTORE.IE
Hi Ciaran,
We apologize for the delay in delivering your order and are happy to see that your order has been delivered. Unfortunately, the Holyhead port sustained significant damage during a storm in December and was closed until mid-January, causing delays in parcel shipments beyond our control.
We understand the frustration this has caused and truly appreciate your patience during this challenging period. Please don’t hesitate to contact us if you have any further questions or concerns.
Overall happy with BGA
Overall happy with BGA, the product is true to the pictures and good quality. Delivery time was 2 weeks.
29. Dezember 2024
Don’t buy if you’re in a rush.
Bought this product cause it said 2 to 6 working days if the fast delivery was paid for. Still waiting for the product to arrive and it seems to have been sent all around Europe not getting any closer to actually arriving at its destination. Customer support seem to blame Holyhead even though it hasn’t made it that far.
2. Januar 2025
Antwort von BGASTORE.IE
Hi,
We apologize for the delay in delivering your order and are happy to see that your order has been delivered. Unfortunately, as previously explained, the Holyhead port sustained significant damage during a storm in December and was closed until mid-January, causing delays in parcel shipments beyond our control.
We understand the frustration this has caused and truly appreciate your patience during this challenging period. Please don’t hesitate to contact us if you have any further questions or concerns.
Robbery
Like others, I ordered and have not received the delivery.
I have also followed up with them and have had zero response.
Do not order.
13. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von BGASTORE.IE
Hi Savvy,
We apologize for the delay in delivering your order and are happy to see that your order has been delivered. Unfortunately, the Holyhead port sustained significant damage during a storm in December and was closed until mid-January, causing delays in parcel shipments beyond our control.
We understand the frustration this has caused and truly appreciate your patience during this challenging period. Please don’t hesitate to contact us if you have any further questions or concerns.
I still haven't received my product I…
I still haven't received my product I ordered weeks ago, hence the lowest rating.
30. Dezember 2024
Antwort von BGASTORE.IE
Hi Kieran,
We apologize for the delay in delivering your order and are happy to see that your order has been delivered. Unfortunately, the Holyhead port sustained significant damage during a storm in December and was closed until mid-January, causing delays in parcel shipments beyond our control.
We understand the frustration this has caused and truly appreciate your patience during this challenging period. Please don’t hesitate to contact us if you have any further questions or concerns.
Non replying customer service
I realised 30 seconds after I placed my order that I put the wrong eircode on it and I emailed them straight away. They did not respond and still haven't 2weeks later. They sent the order and it arrived in ireland and it's gone back to Sweden now with no attempt to deliver. Shocking service. I thought I was ordering from an Irish business. I'll probably have to do a charge back to get my refund.
23. Dezember 2024
Antwort von BGASTORE.IE
Hi Olivia,
We apologize for the inconvenience.
Unfortunately it isn't always possible to change the delivery address once the order has been made. Generally this is not a problem however because the courier then gives recipients the opportunity to update the delivery address via email.
We hope you are satisfied with the solution offered by our customer service and we remain available if you have any further questions.
Item was exactly as described
22. Dezember 2024
Happy with my order, delivery slow
Actually very happy with the frame I ordered. Delivery was very slow- I ordered on the 15th of December & received it in the 8th of January. I wouldn't mind if I was notified of a delay but it said to expect the item in 6 working days & when I emailed BGA I got no response. I think they must have been dealing with a backlog if delivery problems judging by recent reviews. Having no contact or reply made me wonder if I had been conned but thankfully not. I would actually order again considering because they had a very good selection & sizes of frames.
15. Dezember 2024
Bewertung ohne vorherige Einladung
I still have NOT received my order.
16. Dezember 2024
Antwort von BGASTORE.IE
Hi Bernie,
We apologize for the delay in delivering your order and are happy to see that your order has been delivered. Unfortunately, the Holyhead port sustained significant damage during a storm in December and was closed until mid-January, causing delays in parcel shipments beyond our control.
We understand the frustration this has caused and truly appreciate your patience during this challenging period. Please don’t hesitate to contact us if you have any further questions or concerns.
Antwort von BGASTORE.IE
Hi Liam,
We apologize for the delay in delivering your order and are happy to see that your order has been delivered. Unfortunately, the Holyhead port sustained significant damage during a storm in December and was closed until mid-January, causing delays in parcel shipments beyond our control.
We understand the frustration this has caused and truly appreciate your patience during this challenging period. Please don’t hesitate to contact us if you have any further questions or concerns.
Over a month later and still nothing…
Over a month later and still nothing received. Terrible
27. November 2024
Antwort von BGASTORE.IE
Hi Michael,
We apologize for the delay in delivering your order and thank you for contacting us.
Unfortunately, the Holyhead port sustained significant damage during a storm in December and was closed until mid-January, causing delays in parcel shipments beyond our control.
We understand the frustration this has caused and truly appreciate your patience during this challenging period.
Item still not received
Delivery should have been 2-6 working days ...over 2 weeks later and item has still not arrived
16. Dezember 2024
Antwort von BGASTORE.IE
Hi Catt,
We apologize for the delay in delivering your order and are happy to see that your order has been delivered. Unfortunately, the Holyhead port sustained significant damage during a storm in December and was closed until mid-January, causing delays in parcel shipments beyond our control.
We understand the frustration this has caused and truly appreciate your patience during this challenging period. Please don’t hesitate to contact us if you have any further questions or concerns.
Overall - a positive experience!
I was a bit nervous ordering from this website but I received my frame and it’s absolutely perfect! I couldn’t get my preferred size anywhere else - BGA store have a wide range of sizes and colours so very convenient. The warehouse is located in Sweden so it does take a bit of time to get to Ireland (10 days for me). But I was able to track my parcel so I knew it was on the way. It was packaged very well to keep the product intact. Overall - a positive experience!
10. Dezember 2024
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