Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This is the second time I purchased a frame. The quality is amazing and exceeds my expectations. Shipping is terribly slow my frame, although packed very well arrived with minor damage that I attribu... Mehr ansehen
Unternehmen hat geantwortet
Terrible experience. Item received 3 weeks after initially ordered despite 5 days advertised. Customer service is just as bad. Prompt response from AI/Chat bot, but left waiting weeks to hear from a... Mehr ansehen
Unternehmen hat geantwortet
Product quality good, reasonably priced. Great selection of frames. My items arrived well packaged. The only downfall with my transaction is the length of time taken for delivery as well as only limit... Mehr ansehen
Unternehmen hat geantwortet
3,1
Akzeptabel
825 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Really happy with the overall service
Really happy with the overall service. Their prices are so competitive.
I had an issue when frame was sent and they had a new frame out straight away. They couldn’t have been more professional or kinder. I will definitely buy from them again.
28. Juni 2025
Great product and friendly helpful customer service
Ordered wrong size. Customer service great andr replied promptly. Delivery within time given, well packaged and frame looks great. Will definitely order again.
27. Juli 2025
The mirror was exactly what I ordered…
The mirror was exactly what I ordered and looks great . Delivery was quick and notifications of delivery was good
4. Juli 2025
I bought picture frame which arrived…
I bought picture frame which arrived packed safely and no damage. It did a but longer than I thought it would bit overall I'm very pleased with them
24. Juli 2025
Great professional friendly customer…
Great professional friendly customer service. Speedy delivery, Faultless. 10/10
1. Juli 2025
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Antwort von BGASTORE.IE
Hello,
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly ask you to contact us at info@bga.ie so we can help facilitate and resolve your concern. Please also include photos of the frame so we can better understand the issue and assist you effectively.
We hope to improve your experience and would be grateful if you’d consider updating your review once the issue has been resolved.
Thank you, and have a great day!
Haven’t received my package yet
Haven’t received my package yet. It was supposed to be here by now.
17. Juli 2025
Antwort von BGASTORE.IE
HI Phyllis,
Thank you for having contacted. We are sorry to hear that and have refunded your order today. This amount will be available within 1-3 working days on your bank account.
BGAStore Customer support
Poor quality and damaged
4 frames ordered. Items were of poor quality for the high price. 1 arrived scratched. 1 arrived broken. 1 had poor join of two different coloured wood. Refund promised for 2 but not received yet.
16. Juli 2025
Antwort von BGASTORE.IE
Hi Susan,
Thank you for your feedback.
We’re very sorry to hear that the frames did not meet your expectations. Regarding the issues you raised, we did receive photos for three of the frames, however, one did not show any visible damage. As a result, we processed a refund for the two frames that clearly showed defects.
The refund was issued promptly after confirmation and, as previously mentioned, it may take a few business days for the amount to appear in your account depending on your bank or payment provider.
If you believe there’s been a mistake or you have any further concerns, we’re happy to take another look, please don’t hesitate to contact us directly.
quick response and good quality.
Very quick at answering specific questions I had that weren’t covered by the FAQ. Frame and mount arrived and were a perfect fit!
8. Juli 2025
We ordered a 70 X 100cm frame at a…
We ordered a 70 X 100cm frame at a cost of 45 euro and it potentially is the worst quality product I have ever purchased. There are scratches all over the frame. The frame broke whilst putting a picture in it. The overall material is cheap and not fit for purpose. To charge 45 euro for this sort of quality can only be described as a scam.
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von BGASTORE.IE
Hi Sean,
Thank you for your feedback, and we're truly sorry to hear about your experience with the frame. This is absolutely not the standard we aim to deliver, and we take complaints like this very seriously.
Unfortunately, we haven’t been able to locate your order based on the information provided. We’d really appreciate it if you could reach out to us directly with your order number, description of what happened and pictures of the damaged frame, so we can investigate the matter properly and find a suitable solution for you.
Looking forward to hearing from you so we can make this right.
would use again
Delivery is slow, about 2 weeks. The picture is not glass it's a plastic. The insert and frame are made very well. Overall expensive but is really good quality and looks well. You can't get the size I wanted locally so I was happy to pay a bit more for the exact size
6. Juli 2025
Great customer service, OK frames
The frames arrived well packaged and fast. They weren’t what I was looking for - a little flimsy and with plastic instead of glass (my mistake - I thought ‘acrylic glass’ was a type of real glass). The customer service I received was superb, though. They went out of their way to help and ensure I was happy.
5. Juli 2025
easy to order and good prices
12. Juni 2025
Quality product delivered in good time
3. Juli 2025
Happy Customer
Couldn't be happier with their customer service very quick fast and responsive.
3. Juli 2025
Antwort von BGASTORE.IE
Hello,
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We want to assure you that we’re actively working to resolve the issue you encountered with the third-party courier. Your experience is important to us, and we're doing our best to address it promptly and effectively.
We hope this effort reflects our commitment to improving your experience, and we would greatly appreciate it if you’d consider updating your review once the matter is fully resolved.
Thank you for your understanding and patience.
Wishing you a great day!
Excellent service
First time to use this company. Delivery was great. Frame was well packed and exactly what I wanted. I will definitely use this service again.
28. Juni 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.