BergHOFF Eurocast Cookware Bewertungen 748

We purchased a frying pan that did not work on our induction hob due to its size. We contacted Berghoff who offered to replace it for a larger size.
The whole process was faultless.
We cannot praise thier customer service enough.
We have several Berghoff products which are superb. Thank you Berghoff, highly recommend.

I have been using berghoff pans for many years, I especially like the baby frying pan and larger sauté pan. I have just bought new frying pan as they get used almost ever day. It arrived the next day so great service.

I have a set of these excellent robust pans but needed a replacement fry pan. Unfortunately I managed to order the wrong size. They could not have been more helpful and efficient.

Had to get a replacement lid, it was good value for money and free postage.It was on my door step before I new thank-you

excellent customer service. I purchased 7 piece cookware set from Costco. One handle broke after one year. I asked Customer service and they are sending a new handle.
Very happy 😊 via

Berghoff cookware is great. We have a vast array of their cookware from saucepans, roasting trays, frying pans to a variety of griddle pans. They are so useful as they can be used both on the hob and in the oven, making them versatile, especially as the handles are easy to remove. This also means that without the handles, they are easy to stack in the pan drawer They do not stick and can be used without oil, making them good for people who are conscious of their diet. The customer service I experienced this week has been excellent, solving my issue quickly and most satisfactorily. Well worth buying in my opinion.

We love your pans. We use them pretty much every day. Recently we purchased a new pan at a show but before use we noticed the lid was cracked. This wasn't covered by the warranty but The London China Company replaced lid without any fuss

Unfortunately, had to email with a safety complaint the service and response was prompt and resolved my issue. This was especially impressive because my item was apparently not part of my warranty but Jacquie and Marina arranged a replacement out of good will

Having had trouble with a frying pan I contacted BergHOFF worldwide and wasn't impressed with their response. However, I was subsequently contacted by Ricky and Jacquie from BergHOFF UK. The customer service I received from the UK office was exceptional. With explanations on the cleaning and keeping pans in optimal condition and replacing the Frying pan in question. Quick, caring and helpful service, highly recommended cookware and exceptional customer service.

Rquested a new lid - came next day - excellent service and communication

I have a saute pan which is in use several times a week, it's so easy to clean after each use, but I had a query. Could I make jams and chutneys in the pan without compromising the lining with both heat and acidic fluids such as vinegar. The answer was very swift from Jacqui, yes is the answer, and with it came instructions on how to deep clean my pan. Product quality and service is excellent.

Good quality. Arrived quickly and well packed to protect the glass

Replaced my well known brand with Berghoff 2 years ago and never looked back. Easy to clean, great to cook with and lightweight. Would highly recommend.

I had an issue with my frying pan where the non-stick was peeling off. I had to post the frying pan back to the distributors who inspected the pan. They replaced my pan quite quickly. They mentioned that on inspection, it appeared like some of the care instructions may not have been followed properly but they were still able to replace the pan. Great service!

I like my pots that I bought a number of years ago. I have three 15cm pans and just 1 lid left. Replacement lids are very reasonably priced and they were replaced very quickly by the company. They were wrapped up well and arrived safely.

I ordered a 7 piece set from Gardeners World Fair, however when it arrived there was a fry pan missing. I contacted the company and Jacquie at customer services contacted me promptly, apologising and saying one would be despatched on next delivery. It arrived couple of days later. Although I haven’t used the pans yet good customer service is always high on my list.

Customer Support, fantastic. Really appreciate your support with the small issue with my pan. Thank you for supporting the replacement of the pan.
Great communications also with the update and progress.

I have had amazing customer service from Berkhoff. I bought the X7 Elite processor at Goodwood food show after being impressed by the process to make ice cream. I also have a range of cookware from Berkhoff which I bought about 15 years ago that are still going strong, so I knew the company could be trusted. On first use I unfortunately broke the tamper stick and could not find a replacement on the web so asked the customer team for help. Jacquie was amazing and offered help immediately. I was very impressed by her. Thank you Berkhoff

Great customer experience both at the show and again on the telephone when sorting an additional item

Had a little issue with a blade for a stick blender, Jacquie from customer service got back quickly and sorted out a replacement by post straight away, great service.