Policy details were clear, signing up was simple, the price seems good for my trip cancellation and trip interruption purchases. But if you want a medical policy that includes pre existing condition... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
UPDATED: my claim has been approved today, it takes about 9 days to get approved this is actually amazing! However, I chose to get paid with direct deposit when i initial the claim application,but... Mehr ansehen
Unternehmen hat geantwortet
Purchased a plan for an expensive, nearly 3 week trip in Europe. The quote process was easy, which was much appreciated. I didn't want a lot of fluff, just simple information on what is covered, and w... Mehr ansehen
Unternehmen hat geantwortet
I like the flexible coverage amounts and the website is easy to use. But I haven't made a claim yet so I don't know why they're asking for a review now when the most important part of the policy hasn... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über battleface
Vom Unternehmen geschrieben
battleface, Inc. is a full-stack global company enabling customers and
partners to easily select travel insurance products and services that perfectly fit their
needs. Access to custom built embedded products, relevant benefits and
responsive customer service from any device, any time, any place —welcome to a better insurance experience. Welcome to battleface.
Partner with us ▸
battleface USA:
800 N High Street,
Columbus, OH 43215
e: usa@battleface.com
t: +1 (855) 998 2928
battleface Europe:
Avenue des Arts 6
1210 Brussels, Belgium
e: europe@battleface.com
t: + 32 (2) 881 0125
battleface Canada:
1200-145 Wellington Street West
Toronto, Ontario M5J 1H8S
e: canada@battleface.com
t: + 1 (884) 240 3500
battleface Australia:
Level 11, 66 Clarence Street,
Sydney, NSW 2000
e: anz@battleface.com
t: + 61 (2) 8880 5820
Partner with us ▸
battleface USA:
800 N High Street,
Columbus, OH 43215
e: usa@battleface.com
t: +1 (855) 998 2928
battleface Europe:
Avenue des Arts 6
1210 Brussels, Belgium
e: europe@battleface.com
t: + 32 (2) 881 0125
battleface Canada:
1200-145 Wellington Street West
Toronto, Ontario M5J 1H8S
e: canada@battleface.com
t: + 1 (884) 240 3500
battleface Australia:
Level 11, 66 Clarence Street,
Sydney, NSW 2000
e: anz@battleface.com
t: + 61 (2) 8880 5820
Kontaktinformationen
Granville Road, LE1 7RU, Leicester, Leicestershire, Vereinigtes Königreich
- +44 (20) 8089 5338
- contact@battleface.com
- www.battleface.com
4,6
Hervorragend
2354 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Thought we were going to have to cancel…
Thought we were going to have to cancel our trip to koh kood Thailand due to insurance from other company being invalid as per government travel advice , someone told us about battle face and they insured us no problem at all , someone told koh kood is back on
Thanks
9. Januar 2026
Antwort von battleface
Thank you for sharing your experience!
We’re really glad we could help when your original cover became invalid and allow you to continue with your trip to Koh Kood.
It’s great to hear everything worked out and that we could provide the cover you needed. Thanks for choosing battleface, and we wish you safe and enjoyable trip!
Antwort von battleface
Thank you for your feedback!
We’re glad to hear our live agents were able to answer your concerns quickly.
We’re always here to help—safe travels!
I submitted a Trip Cancellation claim…
I submitted a Trip Cancellation claim with Robin Assist on December 8, 2025 (Claim #57001) on behalf of my Battleface policy, and I did receive the initial confirmation email acknowledging receipt. However, since then, I have not received any additional communication, updates, or requests for information, and the claim does not appear to have been actively acknowledged beyond that first notice.
This is actually my first time ever needing to file a travel insurance claim, so I’m unfamiliar with the process and timelines. I just want to make sure everything is moving forward appropriately and that no additional documentation or action is needed from me.
I truly appreciate the work Robin Assist does and understand claims take time to review. I’m simply hoping for a status update or confirmation of next steps soon. Thank you in advance for your attention and support—I look forward to hearing back.
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von battleface
Thank you for the feedback and for taking the time to share your experience. We understand how frustrating it can be to submit a claim and not hear anything further, especially when you’re unsure what to expect next. We’ll take this on board and look at how we can improve our communication going forward.
Our team will reach out to you directly to review your claim and clarify next steps or anything else that may be needed. We appreciate your patience and understanding.
Great company for travel insurance when your travel countries are on an FCO warning list
Anyone looking for travel insurance for "hostile environments", this is your company. I have used them twice and this time round i had to make a claim for luggage. It was the easiest experience I think I have ever had with a travel insurance company and was settled without fuss promptly
13. November 2025
Antwort von battleface
Thank you so much for your fantastic feedback!
We’re delighted to hear that you’ve chosen us more than once for travel to challenging destinations, and even more pleased that your recent luggage claim was handled quickly and without any fuss. Providing straightforward, reliable support — especially when you need it most — is exactly what we aim for.
We truly appreciate your trust and recommendation. Safe travels on all your future adventures!
Koh Chang trip saved.
We were really concerned for our stay in Koh Chang because of the ongoing conflict between Thailand and Cambodia our travel insurance cover would’ve been invalid but Battleface has provided us with their cover which is absolutely adequate cover. A massive weight off our minds…
16. Dezember 2025
Antwort von battleface
Thank you for sharing your experience.
battleface are really glad we could provide you with suitable cover and help put your mind at ease during what must have been a worrying time. Knowing you feel protected while travelling in Koh Chang means a great deal to us.
Wishing you safe and peaceful travels ahead!
Good service
I am currently have a family visit in UK. I had a trip to Spain with them in Nov and needed to buy travel insurance. As I am not a UK resident and I was not able to buy travel insurance from other insurance companies. I was glad to find battleface and bought one from them. The purchasing process was easy and fast.
15. Oktober 2025
Antwort von battleface
Thank you for the kind feedback. We’re glad battleface was able to help when other options weren’t available and that the purchase process was quick and easy. We appreciate you choosing us and hope you enjoy the rest of your time with family in the UK.
Antwort von battleface
Thank you so much for your feedback!
We’re thrilled to hear you found our service easy to use and at a good price.
We appreciate your support.
Antwort von battleface
Thank you for your feedback!
We’re glad you found the website easy to use and were able to locate the policy you needed quickly.
Wishing you safe and enjoyable travels!
I don’t get how I’m supposed to rate…
I don’t get how I’m supposed to rate travel insurance before needing to use it. What am I rating exactly? The checkout experience?
9. Dezember 2025
Antwort von battleface
Thank you for your honest feedback!
We understand completely — it can feel strange to rate travel insurance before ever needing to use it. Most customers base their review on things like the clarity of the cover, the ease of purchase, and the overall experience so far.
We truly hope you never need to make a claim, but if you ever do, we’ll be here to support you every step of the way.
Thanks again for sharing your thoughts!
Quick, easy to communicate with and personable
Quick, very easy to communicate with, personable and straight forward.
3. Dezember 2025
Antwort von battleface
Thank you for your fantastic feedback!
We’re so glad you found our team quick, easy to communicate with, personable, and straightforward.
We truly appreciate your kind words.
Safe travels ahead!
The straight forward and easy to follow…
The straight forward and easy to follow proceedure
8. Dezember 2025
Antwort von battleface
Thank you for your feedback!
We’re glad to hear you found the procedure straightforward and easy to follow.
Safe and enjoyable travels!
Very unprofessional
They are totally unprofessional in their customer service. I have emailed them several times and never got any response. They closed my claim without even a word of explanation or communication. None of my emails and complaints were ever responded to.
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von battleface
Hi there,
We’re sorry to hear about your experience, it’s not the standard we strive for. We’re unable to find your case based on this review and would like to investigate.
Please email contact@battleface.com with your full name, policy number, and claim reference, and we’ll look into it as a priority.
Update from December 8th, 2025: Thank you for getting back to us with your details. We’ve now located your case and have asked our claims team to reopen it for a full review. This situation is not our norm, and we are looking into the communication history to understand what occurred. We’ll be reaching out to you directly with updates.
Thank you for giving us the opportunity to address this properly.
Battle Face is an excellent…
Battle Face is an excellent professional in your quick service, highly recommended to my friends.
3. Dezember 2025
Antwort von battleface
Thank you so much for your wonderful feedback!
We’re delighted to hear you found battleface service quick and professional.
Your recommendation truly means a lot to us. Wishing you safe and enjoyable travels!
Antwort von battleface
Thank you for your great review!
We’re happy to hear the site was easy to use and that the costs and benefits were clearly explained.
Wishing you safe and enjoyable travels!
Over 65yr travel policy…
It was easy to deal with the contact centre, but not always easy to understand the young man. Spoke with a lovely lady called Sue, who was very helpful. Followed up our conversation with email instructions, so i knew exactly what to do next. Explained why we could not purchase an annual policy with the 90 day extension, due to an age change halfway through.
15. November 2025
Antwort von battleface
Thank you for sharing your feedback.
We're glad to hear that our contact centre team was able to assist you and that Sue provided such helpful and clear guidance — we’ll be sure to pass on your kind words to her.
We appreciate your patience regarding the difficulty in understanding your first call, and your comments will help us improve.
Thank you again for taking the time to leave a review, and we wish you safe and enjoyable travels ahead!
Very helpful and easy to deal with
Very helpful with my enquiry and even though they were unable to cover fully my needs I would highly recommend them. Thank you Linda for your assistance.... was lovely to deal with someone so helpful and friendly.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von battleface
Thank you for your kind words!
We’re so glad Linda was able to assist you and that you found her helpful and friendly. Even though we couldn’t fully meet your needs this time, we truly appreciate your recommendation.
We’ll be sure to share your lovely feedback with Linda. Safe travels!
Antwort von battleface
Thank you for the great feedback!
We’re glad you found everything simple, direct, and exactly as expected.
Wishing you safe and enjoyable travels!
great service even though we did not…
great service even though we did not have to claim really great service
16. September 2025
Antwort von battleface
Thank you for your kind words!
We’re delighted to hear you were happy with our service, even without needing to make a claim. We truly appreciate your feedback and wish you safe and enjoyable travels ahead!
la rapidité du contrat
30. Oktober 2025
Antwort von battleface
Merci pour votre avis !
Nous sommes ravis que vous ayez apprécié la rapidité de la mise en place de votre contrat.
Nous vous souhaitons d’excellents voyages !
Non UK Resident Insurane
Thank you Battleface making it so easy to get insurance cover whilst out of South Africa.
Your efficiency puts my mind at rest.
8. November 2025
Antwort von battleface
Thank you for your kind words!
We’re so glad we could make it easy for you to get cover while travelling outside South Africa.
It’s great to know our service helped give you peace of mind.
Safe travels and thanks for choosing battleface!
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