The Bathroom Showroom Bewertungen 

Never turned up to their appointment to measure our bathroom. All of their email communications have typos and missing words in, even though they are using boilerplate text. It feels like this is a scam just trying to get money from call complaints.

Mia and Gabby are friendly, professional, patient, and have a wealth of experience. They know their products very well and quickly identify customers' preferences, likes and dislikes, and their plans provide a clear image, bringing your bathroom alive, rather than having to guess what it'll look like. Changing a bathroom is a major upheaval (if you only have one) but with their guidance I'm much more relaxed about it now. Thanks, ladies :-)
Thanks also to Harvey who delivered everything. He was polite and helpful, putting the numerous boxes in the best place so that they were accessible but not taking up too much floor space.

First-class face-to-face and phone service. Natalie went out of her way to be helpful, research and find the product we needed and followed through on actions. Thoughtful proactive and competent.

Lindsay at City Plumbing Ellesmere Port was extremely helpful from our first to last visit. She helped reduce the stress of choosing everything for a full refit of our en suite. Nothing was too much trouble and she provided several designs to help our decisions, happily accommodated our change of minds during the process and provided us with a choice of local fitters to get quotes from. We now have a lovely en suite thanks to Lindsay.

From our first visit, Stephan at the Lewes branch, was very welcoming and friendly. He guided us through a bathroom renovation providing knowledgeable and practical advice. Stephan showed endless patience on our many visits. We are delighted with the results now that the bathroom has been installed. He will be our first point of call for our en-suite refit.

We visited City Plumbing showroom in Lewes and found Stephan very knowledgeable and enormously helpful about all the choices of bathroom fittings, furniture etc. for our bathroom renovation. He also made a fabulous plan of the bathroom - so it had to be altered a few times and he did this without complaint. He also sourced the most economical products and found a great bath to fit into a difficult space. We are so happy with our new bathroom and the service and help we had from Stephan in City Plumbing.

I was impressed by the quality of the products.....kay and Ryan were extremely helpful nothing was two much trouble....when I received my products Dell the delivery driver was very good all products were bought in and put where they needed to be....I had 2 handles missing Kay sorted it out within 24hours and Dell bless him even brought them up for me ...what fabulous service..would recommend them to anyone 2nd to none on all counts....thank you all

Rebecca at the Bury branch demonstrated outstanding levels of professionalism, communication and customer service from start to finish. The design process and 3D visualisations are industry-leading and the quality of the finished product is exceptional. Highly recommended!

Jackie and Marie at the branch in Wishaw made me feel welcome and relaxed. They listened to what I wanted and helped to bring my vision to life. It can be overwhelming with so much choice but with their knowledge and experience they helped me to refine what I wanted. They also suggested ideas that I would never have thought of without changing my original vision. They were patient whenever I needed to make changes to the design and were quick to update the computer generated images. My bathrooms have turned out better than I had hoped for. They feel luxurious and spa like. I can’t thank them enough

When you walk into City Plumbing Grimsby for your appointment with Mia you think you have a good handle on what’s possible in your Bathroom Space. The limitations you thought would be a factor often are not, and the concerns you have are either confirmed or sorted. The design experience, product knowledge, installation understanding along with the patient and flexible process lead to a reassuringly accurate computer mockup that brings to life the investment you are undertaking.
The service continues throughout the delivery and installation process were Mia kept in contact with our installer (who City Plumbing had clearly forged a good relationship with) and myself and responded promptly for short notice requirements as they arose.

Many thanks to all at City Plumbing GY
Troy, Anita & Max Bemrose

We visited the Aintree showroom and spoke to Ellie who was fantastic! Within minutes she had listed everything we wanted, showed us the products in store where available and was so helpful showing us different options and helping us with tile choices etc. only needed to speak to Ellie one or two more times to confirm everything and pay for the order, it was so smooth! The order arrived the morning the plumbers came on site so we didn’t have to store a complete bathroom anywhere in the house until the bathroom was started, which was amazing! The products are fab and look so good in our new bathroom! Ellie was in contact throughout and checked in when the bathroom was complete to make sure we were happy. ! If you’re looking for a new bathroom, I highly recommend The Bathroom Showroom at Aintree and Ellie! She made the whole process worry free and seamless! Thanks Ellie! 🥰

We had an excellent experience with The Bathroom Showroom on Dallow Road in Luton. Kelly and team offered expert advice throughout and played a key role in turning our ideas into reality.

The CAD design was top-notch and incredibly helpful for our plumbers, ensuring the installation went smoothly from start to finish. What impressed us most was the continued support — even after everything was purchased, Kelly and the team were always on hand to help with any issues that came up.

We would highly recommend them for their professionalism, expertise, and outstanding customer service.

This is against Judith O'Connor Showroom Manager Elgin. Again if I could give a minus. I visited her with my laptop to show everything I Needed. Oh she was like nothing was too much trouble. We even had a good laugh. Then the lies I can get anything you need in 2dys. I phoned 17th April asking if everything was in. "Yes, it's all ready" so I went to pay that afternoon. Monday 20/04/26 the complete bathroom was stripped. But everything hadn't arrived. After telling me everything was ready. All Lies!! As well as the wet wall not being in (Debbie from Howden just ordered before going on holiday). Judith O'Connor had ordered the shower enclosure She wanted Not the one I Needed. She ordered the flooring late. I went to see her about the Shower Enclosure. "oh that's right I'll get it updated." She didn't and the plumber knowing it was the wrong one still installed it. I was so angry I went down to see her. She saw me and "RAN saying she wasn't working today and had a flight to catch. ¡Apparently also lies! Tony who is in charge of the Trade was very understanding and told me the correct shower is now in and he would keep it until The joiner I had for another job could start. Be careful ordering from Judith O'Connor; The Bathroom Showroom Elgin. Her cards even state delivery in 48 hours.

Had a great experience with Carl in the Stockport store when we bought our bathroom. He created a brilliant design and was more than happy to make changes and was helpful giving us direction on what would work in our space.

Thanks again Carl

We had a really positive experience when visiting the Cardiff, Colchester Avenue branch recently. Anthony Scarlett, the showroom Sales Manager, was very knowledgeable about the range of products on offer and took the time to understand what we were looking for and advise us on the best options available.
When our project start date was brought forward by several months, Anthony pulled out all the stops to get the order delivered to us as quickly as possible.
Our delivery driver was also really helpful, highlighting what was in each box and helping us to store everything safely.
Overall, a smooth, stress-free experience. We would recommend this showroom to anyone planning a bathroom update.

What a fantastic service I received from Rebecca at the Bury showroom. Such a professional lady with amazing knowledge of all the products, her advice and guidance in choosing my bathroom fittings was outstanding and made my life so much easier. Nothing was too much trouble for her, and she totally understood what I was trying to achieve. I couldn't have done it without her, what a refreshing change to find someone so efficient and helpful in a showroom these days. She's a star ***

Charlotte at The Bathroom Showroom, Bexleyheath, was recommended by a friend. When we met, I found her to be approachable and a good listener. She took onboard all my ideas and encouraged me to make brave choices. She designed two bathrooms: stylish with future proofing incorporated. My husband and are delighted with the results. I would highly recommend Charlotte and her ability to design a beautiful bathroom to suit your needs.

I am absolutely thrilled with my new bathroom, and the experience with the team was outstanding from start to finish. It began with an online design appointment with Lidia, who was great at listening to my vision and helping me map out the initial plan.

However, Tahir Waheed at the Colindale CPS branch was truly in a league of his own. He went above and beyond in every possible way. Tahir became my 'bathroom therapist,' patiently talking me through all the options and weighing up the pros and cons of different products until I felt 100% confident.

What really set him apart was his honesty and dedication. He offered impartial advice, matched lower prices I had found elsewhere to ensure I got the best deal, and even came to my flat after hours to double-check measurements and ensure everything was perfect.

Communication was outstanding throughout; he ensured delivery went smoothly and even called to follow up once the project was underway. If you want top-notch customer service and total peace of mind, go see Tahir at Colindale. You won’t regret it!

Having worked with both Erin and Shannon at City Plumbing Burton Showroom, we have always been very satisfied with their service - they’re both friendly and approachable and nothing is too much trouble. Totally recommend them to anyone needing help renovating their bathroom.

Highly recommend!! Getting a whole new bathroom can be a stressful experience, but Ellie at the Aintree showroom explained every step and put my mind at ease.
Ellie designed the bathroom, based on the type of items I wanted, such as a walk in shower, large bath and spa-vibes! She has designed a haven and I am so happy with the result!
Ellie walked me through each item in the order, and was able to show me examples in the showroom - so I knew exactly what I was getting.
Ellie was always on hand for any questions I had about anything and she was a real comfort throughout the process! Ellie was able to communicate with my bathroom fitters and this made the process smooth sailing! I have already recommended Ellie and the Bathroom Showroom to all my neighbours and friends, as everyone now has bathroom envy!!
Thank you so much for everything 💕