Great experience, so glad I booked since there was flooding that effected london underground transport and couldn't get a tube home. My luggage was delivered at the timeframe I booked. The gentlemen w... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
First time using this company and had an absolute nightmare with my travel with delayed and cancelled flights meaning my luggage delivery time and date had to be changed multiple times by me as the si... Mehr ansehen
Unternehmen hat geantwortet
I cannot recommend BagBudy highly enough. As a student travelling from Bath to Heathrow, I had three large suitcases and a carry-on bag, and the thought of managing all of that to London was extreme... Mehr ansehen
Unternehmen hat geantwortet
My young family and I needed six checked bags taken from our home in southeast London to LHR - and I couldn’t recommend BagBudy more. Their website is easy to use, they currently offer a 15% welcome d... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Introducing BagBudy, your ultimate solution to baggage hassles while travelling! Say goodbye to the stress of dragging luggage to and from London Heathrow Airport. Travel lighter, smarter, and stress-free – let BagBudy be your trusted partner for smooth airport journeys!
Kontaktinformationen
Vereinigtes Königreich
- support@bagbudy.com
- www.bagbudy.com
4,6
Hervorragend
33 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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BagBuddy provided an outstanding…
BagBuddy provided an outstanding service today. They collected my bags from LHR and delivered them safely to my home without any hassle. The team was extremely professional throughout — they even called ahead to let me know they were waiting at arrivals, which I really appreciated.
I was greeted with genuine courtesy and professionalism from start to finish. My bags arrived promptly and in perfect condition.
Highly recommended for anyone looking for a reliable and efficient luggage delivery service. I’ll definitely be using BagBuddy again!
16. November 2025
Bewertung ohne vorherige Einladung
Antwort von BagBudy
Dear Amit,
Thank you for your kind review!
We're absolutely delighted to hear that your experience with BagBudy was smooth and stress-free from the moment we collected your bags at Heathrow. Our team will be pleased to know their professionalism and courtesy made a difference.
It’s great to hear your luggage arrived promptly and in perfect condition. We truly appreciate your recommendation and look forward to supporting you again on your next journey!
Kind regards,
BagBudy Support Team
A good luggage service experience from…
A good luggage service experience from on-time collection and delivery of luggage to next day to polite baggage handler who stays in touch and an excellent customer service team for whom no question was too much.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von BagBudy
Dear Debra,
Thank you for your review!
We’re thrilled to hear that your experience with BagBudy was smooth from start to finish. Our team prides itself on punctual transfers, clear communication, and being available for any questions so it means a lot to know this came through.
We’re grateful for your kind words and look forward to assisting you again on your next journey!
Kind regards,
BagBudy Support Team
The service was reliable
The service was reliable, punctual, and allowed a hassle-free travel from university campus to Heathrow Airport. Communication was clear, staff were friendly, and my bags arrived safely at the airport on time, highly recommend others to use.
26. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von BagBudy
Dear Jessey,
Thank you for your review!
We’re really glad to hear the service helped make your journey from campus to Heathrow completely hassle-free. Our team will be delighted to hear your kind words about their punctuality and communication.
We appreciate your recommendation and we hope to support you again on your next trip!
Kind regards,
BagBudy Support Team
Reliable service!
Driver picked my bags up, sealed them and dropped them off at the correct times. Customer service was great, very friendly. Saves all the hassles taking them to Heathrow. Highly recommend!
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von BagBudy
Dear Jas,
Thank you for your review!
We appreciate your kind words and are delighted to hear about your hassle-free experience with using our service. We look forward to taking care of your bags again!
Kind regards,
BagBudy Support Team
I recently used this service and was…
I recently used this service and was really impressed with how smooth the service was.
Saved me and my family from having the hassle of carrying our luggage.
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von BagBudy
Dear Gia,
Thank you for your review!
We're delighted to hear how smooth your experience was with our service. We look forward to taking the hassles out of your future journeys!
Kind regards,
BagBudy Support Team
Awesome
Awesome. Great service, reasonable cost. Saved me and my family a lot of hassle. Thanks guys.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von BagBudy
Dear Eliot,
Thank you for your kind review!
We're so glad that BagBudy made your family's journey easier and stress-free. Helping travellers like yourself avoid the hassle of luggage is exactly what we're here for.
We look forward to supporting you again on your next trip!
Kind regards,
BagBudy Support Team
My New Travel Essential
I have used Bag Buddy twice, both for airport drop-off and pick-up, and the service has been seamless from beginning to end. Communication is excellent, and my luggage always felt safe and secure. It is such a convenient and efficient way to travel. The staff are professional, polite, and courteous. Highly recommend.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von BagBudy
Dear Khedjia,
Thank you so much for your kind words and continued trust in BagBudy!
We’re delighted to hear that BagBudy has become part of your travel routine and that you’ve felt supported every step of the way. Seamless and stress-free journeys are exactly what we strive to deliver, and it means a lot to know our team made that possible for you.
Thank you for being a valued customer and we look forward to welcoming you again!
Kind regards,
BagBudy Support Team
Amazing customer service
Amazing customer service, bags were securely sealed and were flexible with timings.
10. August 2025
Bewertung ohne vorherige Einladung
Antwort von BagBudy
Dear Bal,
Thank you for the review!
Our drivers take customer service very seriously and ensure customers' bags are safely and securely stored and transferred on time. We appreciate your kind words and look forward to helping you again!
Kind regards,
BagBudy Support Team
User Friendly
Easy to use, and very useful and convenient service, would use them again.
9. August 2025
Bewertung ohne vorherige Einladung
Antwort von BagBudy
Dear Revan,
Thank you for your review!
We're glad to hear that you experienced no difficulties using our website and service, we look forward to welcoming you again!
Kind regards,
BagBudy Support Team
Amazing customer service
Amazing customer service. Kept me in the loop the entire process. Would definitely recommend.
11. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von BagBudy
Dear Elliot,
Thank you so much for your kind review!
We’re thrilled to hear you appreciated our customer service and communication throughout the process. We really appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
BagBudy Support Team
Excellent Service!
Excellent service, ideal for my family plans on the day of travel. The driver came on time to pick the bags up at the hotel and sealed them with my name on it which was pretty nice. He was also very friendly and answered all my questions.
The team kept us informed all the way and there were no hassles at all. Would definitely recommend!
4. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von BagBudy
Dear Greg,
Thank you so much for your kind review!
We're delighted to hear everything went smoothly and you were happy with your experience. We look forward to welcoming you again soon.
Kind regards,
BagBudy Support Team
No-show Scammers
Website seemed legit. Made a booking but no-one ever collected our bags. Have sent several mails. Tried calling. No response. Worried I have lost my money :(
5. August 2023
Bewertung ohne vorherige Einladung
Antwort von BagBudy
Dear Lourita,
We’re very sorry to hear about your experience. We completely understand how frustrating it must have been, and we truly regret the inconvenience caused.
At that time, BagBudy was operating under a different management and website. Since then, we have completely rebranded, improved our processes, and relaunched our service with a renewed commitment to reliability and customer satisfaction.
While we may not be able to change the past, we would love the opportunity to earn back your trust. If you ever decide to try our service again, we assure you of a seamless and professional experience.
Please feel free to reach out to support@bagbudy.com if you’d like to discuss this further.
Kind regards,
BagBudy Support Team
This is a SCAM.
This is a SCAM.
Website looks thorough and legitimate. Pre-sales contact generally helpful. I paid £45 for collection of two bags from Heathrow.
On the day - no one there to meet us. Waited an hour and a half. Didn’t answer the provided “emergency” phone line. Phone on website goes to a competitor’s helpdesk. No responses since to email, Facebook message, voicemail or phone call.
I seem to have lost my money and incurred new costs and inconvenience moving and storing my bags for the day.
Don’t fall for this.
6. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von BagBudy
Dear Sam,
We are very sorry to hear about your experience with our service. We completely understand how frustrating and inconvenient this must have been for you.
Since then, BagBudy has undergone a full rebrand and is now under new management. We have revamped our operations, introduced stricter service reliability measures, and improved our customer support to ensure such issues do not happen again.
While we can’t change your past experience, we want to assure you that the current BagBudy operates with transparency, efficiency, and customer satisfaction as top priorities.
If you would like to discuss this further, please don’t hesitate to reach out to support@bagbudy.com
Kind regards,
BagBudy Support Team
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