BabyStyle Bewertungen 

124
TrustScore 4 von 5

4,1

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Absolutely top class service. I went to order a replacement hood for the stroller, Nicky, by asking a few questions to ensure my order was correct, ended up speaking to some colleagues and sourcing m... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I love our Oyster 3 pram! We have had it over 17 months now and I recently noticed that our hood runners had broken. I contacted Baby Style to enquire if they could help with replacement parts and th... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We needed a replacement part for the hood of our Oyster 3. Worth saying it's nearly 4 years old, on it's second child, and therefore definitely not what you would class as "in warranty"! Without an... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great Customer service! My daughter has a Oyster 3 stroller. Unfortunately Grandad (me) broke the hood connection on one side making the hood unusable! I contacted customer service and explained the p... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Babyausstattungsgeschäft

Informationen, die aus verschiedenen externen Quellen stammen

BabyStyle are working closely with not only the very best factories, but also the most acclaimed designers around the world in our industry. Awards for our products have been in abundance in 2010 including two very prestigious top buy awards from...


Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

124 Bewertungen

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Alle Bewertungen

(124)

6 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Awful service

Awful service, I bought the noble cotbed from a third party company, after waiting nearly a month we still heard nothing about delivery, I emailed the company where we purchased and they had to chase up babystyle for an update and was told they was completely out of stock but we will be allocated one with the stock they got the following week, the week later still no news about delivery, my partner rand babystyle to be told they still had no stock, he also rang the company we purchased from and she told rang babystyle and was told that we would have delivery the week commencing 10-08, I received the text that we will be expecting delivery on the the 13-08 the 13th came but still no cotbed. Tried to ting babystyle no answer rang the company and have requested a full refund, but she has instead offered us the one on display if she can’t get us a date from babystyle.
I thought babystyle was a good reputable company but they have let us down big time, we now don’t have a bed for our baby girl to sleep in as we didn’t but crib or Moses basket we wanted to use the cot from birth, I only have weeks left till my baby is born, and really uncertain that we will be able to provide her a suitable place to sleep

14. August 2020
Bewertung ohne vorherige Einladung
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Antwort von BabyStyle

Dear Robert,

Thank you for leaving us a review, we are sorry to hear of your experience.

So that we can look into this further, please can you email us at info@babystyle.co.uk letting us know the retailer you purchased through and the name the cot-bed was ordered under.

Many thanks

Team BabyStyle

Bewertet mit 5 von 5 Sternen

16 MONTHS USING EGG STROLLER...

I purchased an Egg Stroller in Diamond Black for my now 16 month old, along with the matching change bag and parasol as extras.
I honestly cannot fault this travel system. From carrycot to pushchair. My daughter always sits comfortably in the seat and as the foot rest moves the stroller is able to grow with her.
The steering is smooth, it’s easy to fold, straightforward change from carrycot to pushchair and very sturdy whilst not too heavy. In the summer months I love the hidden insect net found under the footwell of the pushchair!
As a mother of three, I wish I’d of had this stroller for my older daughters. I’ve seen many of my toddler mum friends change their stroller several times within the 16 months, however our Egg Stroller is still doing us proud!

29. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von BabyStyle

Thank you for leaving a review.
Love, Team BabyStyle

Bewertet mit 5 von 5 Sternen

Highly recommend

I have used my egg stroller since my son was a new born! And it’s always been amazing. Highly recommend, so light and easy to put up and down. Looks so stylish! Love my pram and customer service is always 10/10.

20. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von BabyStyle

Thank you for leaving a review.
Love, Team BabyStyle

Bewertet mit 5 von 5 Sternen

Ouster 3 pushchair

Absolutely love my Ouster 3 pushchair. So easy to use, love the massive storage space underneath! Such good quality and stylish.

15. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von BabyStyle

Thank you Brooke, for leaving a review.
Love, Team BabyStyle

Bewertet mit 5 von 5 Sternen

Lovely products

Lovely products, easy to use and such lightweight pushchair. Beautuful range for choice.

15. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von BabyStyle

Thank you Katie.

Bewertet mit 4 von 5 Sternen

Oyster Zero

We purchased the Oyster Zero. I was absolutely in love with it! It came in parts, but was so easy to put together.

Its lightweight and lovely to push. The seat is wide and it would certainly last for a good few years until he is older. The only down side I would say is the seat doesnt sit up right completely, which my little boy doesn't seem to like anymore now hes that bit older and wants to see absolutely everything that is going on, BUT this would not put me off wanting to purchase again.

I cannot recommend BabyStyle enough!

15. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von BabyStyle

Thank you Hannah for you review.
Love, Team BabyStyle

Bewertet mit 5 von 5 Sternen

Brilliant brand that resulted in many years of brand loyalty from me!

My experience with BabyStyle began when I had my first baby, and purchased the BabyStyle Prestige.
It was fantastic from the day we first used it, until we replaced it with an Oyster (again, BabyStyle) when our second was born.
The Oyster was brilliant for someone like me that doesn’t drive, as it suited public transport perfectly, and I do love a proper lie flat seat for baby which it also featured.

After being very much surprised by baby number three, we replaced the Oyster with the Oyster Max, the day it was released as I was so eager!
It had all the features of the Oyster that I was familiar with, but with the added bonus of being a convertible single to double tandem Pram, so baby number three slept snug as a bug in his carrycot down the bottom.
On the days where I only had one baby with me, it took less than two minutes to covert it back to single pram mode.

The Oyster Max remained when baby number four made his appearance, and was a true workhorse!

For baby number five I tried quite a few different brands of pram, and have been very fortunate to have been sent some to test and review, but when purchasing for myself I naturally gravitate towards BabyStyle products.

Baby number 6 arrived and I was selected as a judge for the madeformums awards, and gifted a tandem pram by another company.
I had also been fortunate to have been bought a single pram by my dad, which I ended up using more.
However, the BabyStyle Hybrid caught my eye, and I decided I needed to try it!
Unfortunately, this didn’t happen due to a change of circumstances and the loss of my seventh pregnancy.

Fast forward a few months, and I discover I’m pregnant with my rainbow baby! Baby number 7.
I entered a competition on Facebook to win an Egg Stroller, a BabyStyle pram that I had had my eye on for a few years, and was completely overwhelmed when I received the email saying I had won!

We have taken our current youngest out in it for a few little trips but due to COVID, we have not been able to use it as much as we would like to yet, I’m itching to take it for a proper walk!
My daughter loves it, she’s comfortable, she enjoys facing me and facing the world, which is a first as with our last pram she would cry if I tried world facing.
It’s all set up in my hallway in tandem mode now, ready for her new baby sister to arrive next month and we cannot wait to use it as a tandem!

Just to add, every time I’ve needed to call BabyStyle directly, they have been lovely.
They seem to genuinely care about you as a customer, they go out of their way to help you and anything I’ve ordered from BabyStyle Direct has arrived very swiftly.

In short, you know a brand is doing something right when almost 11 years later you still choose their products over anyone else’s. With my very large family, I’ve tried a lot of different brands, reviewed quite a few and tested many others, yet none have my confidence in quite the same way as BabyStyle does.

Fantastic job, BabyStyle.
You are always my recommended brand of choice when talking to any expectant parents I know!

14. Juli 2020
Bewertung ohne vorherige Einladung
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Antwort von BabyStyle

Thank you Kayleigh for your lovely review, and for your loyalty to BabyStyle over the years!
Team BabyStyle

Bewertet mit 3 von 5 Sternen

oyster 3 with carrycot

Purchased the oyster 3 pram with carrycot. Took a while to assemble as the instructions are very basic and don’t cover half the things you have to do, for instance How to make the carrycot sit right so it’s not collapsing on your baby. The levers for this are ridiculous stiff so hard that after my c section I doubt I will be able to do it myself. The pram is also very heavy when folded, I don’t know how I’m going to lift it in and out if he car boot. I can’t say anymore as my baby is not here yet so I havnt actually used it. But after reading all these reviews about bits breaking I hope mine will not follow suit. I purchased mine from baby and co and the packages available with the carry cot comes with the attachments to fit the car seat which is very pointless

29. Juni 2020
Bewertung ohne vorherige Einladung
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Antwort von BabyStyle

Thanks Jodie for leaving a review of the Oyster 3 - which you purchased from Baby and Co, a retailer that stocks our product.

We are sorry to hear that you have a few concerns regarding the Oyster3 which is a Which? Best Buy Award winning product.

We appreciate your comments about the bars in the carrycot being stiff, however these bars are for initial set up of the carrycot - it is unlikely that this will be something you need to do often unless you need to pack the carrycot away.

We are also sorry to learn that you think the pram is heavy when folded, but all of our retailers publish the weight of the strollers and this information is readily available.

We are also sorry that you believe the adaptors you received in the package from Baby and Co are not of use to you. As the Oyster3 is designed to be a full travel system, packages often come with Multi Car Seat Adaptors, to allow users to put a compatible car seat on the frame of the stroller.

We hope your experience of the Oyster3 when baby arrives is a positive one.
Regards
Team BabyStyle.

Bewertet mit 1 von 5 Sternen

Missing items and 2 weeks late

Ordered an oyster 3 bundle through a shop to be told it was being delivered direct from babystyle and it would be a 2-3 day delivery. It didn’t turn up then after lots of chasing was told it hadn’t been sent out because the footmuff isn’t in stock until mid July so they were waiting until then to send it out but no one thought to let me know! It has now been delivered (without footmuff) 2 weeks later after ordering but without the car seat! Can’t get hold of anyone because office is shut because of Covid-19 so am having to chase it through TNT who delivered it so have no idea when the car seat will turn up and my baby is due in 1 week!! Worst experience I have ever had with ordering online and is exactly why I don’t shop online!

13. Mai 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

*egg stroller system 😡*

Purchased the egg stroller system and from receiving it new the handle was collapsing on one side which scratched the frame on the opposite side. This was “supposedly” sent off to babystyle to be repaired and I was told 3 days and it was over 2 week as they said babystyle could not collect. Since having this back I have had nothing but trouble the handle still collapses occasionally the chassis frame is loose it now creakes and rattles. Contacted the supplier and then babystyle themselves as I was getting no where & due to the covid19 there’s nothing they can do until this is over which I will most probably have to continue pestering to get it looked at; they will “repair” it and I can put my life on it that there will be another issue. They need to replace the chassis it is clearly a faulty item. My stroller is 5 months old & has done this from new. Not to mention the amount of times it did this going up & down curbs with my newborn in.
Love the style of the travel system but quality is disgusting for the price paid.

17. April 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Oyster max - do not buy

Brought a oyster Max, the wheel keeps jamming and when pushing the wheel it keeps jamming and the pushchair goes over, my baby fell forward luckily husband caught the chair, she would if gone face first. The wheel and the frame are appalling . I have emailed you as mothercare went bankrupt . So stuck with a pram we can’t use. I wouldn’t recommend oyster at all

8. März 2020
Bewertung ohne vorherige Einladung
BabyStyle-Logo

Antwort von BabyStyle

Hi, thanks for leaving a review.

Unfortunately we have no record of your email - could you please resend to info@babystyle.co.uk.
Oyster Max has a 12 month warranty from the date of purchase with the original purchaser, if you could send proof of purchase along with your email that would be great. If your stroller is within the warranty period, we are able to offer a free repairs service if it is a manufactures fault. Outside the warranty there will be a charge.

We look forward to hearing from you.

Team BabyStyle

Bewertet mit 5 von 5 Sternen

Thankyou babystyle!

Bought a “rockit” from here and the product is amazing would recommend it to anyone! The service was top class aswell! 10 out of 10!

2. März 2020
Bewertung ohne vorherige Einladung
BabyStyle-Logo

Antwort von BabyStyle

Thanks Jem.

Team BabyStyle

Bewertet mit 1 von 5 Sternen

Oyster 3 - Avoid!!

Purchased an Oyster 3 brand new in March 2019.

Within 6 months -

Rear wheel fell off which almost dropped my 6 month old into the canal

Pushchair hood latch broken.

Both replaced as Babystyle agreed they were faulty.

At 9 months -

Front wheel lock broke so would no longer stay straight.

All in all, an awful pram that we are now refusing to use. Purchased an 8 year old Icandy to replace it. Quality is leagues above the Oyster.

Avoid this pram.

30. Januar 2020
Bewertung ohne vorherige Einladung
BabyStyle-Logo

Antwort von BabyStyle

Hi James,

I am sorry to hear that you are unhappy with your experience of the Oyster 3, and no longer wish to use it.
It is very unusual to get faulty elements on the Oyster 3 which has recently been awarded a WHICH? best buy product.
For you to have had 2/3 complaints over faulty parts is incredibly unfortunate.
As the complaints of the faults came after 6 months of purchase. It is our obligation under your consumer rights to work in conjunction with the retailer to repair or replace any faulty parts under the terms of your warranty.
All complaints of faults are reported back to the manufacturers as part of procedure.
I believe our service team have repaired or replaced the faulty parts and the stroller is now back with you.
We believe that your Oyster3 is now safe to use, but If you are unhappy with the standard of your stroller, we would advise contacting your local Trading Standards.

Thanks, Team BabyStyle.

Bewertet mit 1 von 5 Sternen

Bought an Egg Stroller and have had to…

Bought an Egg Stroller and have had to send it back twice to be repaired within 13 months of owning. On each occasion they absolutely don't care that you will be without a pram for an unspecified amount of time. They may look nice but they're very badly put together and their customer service is non existent.

27. Januar 2020
Bewertung ohne vorherige Einladung
BabyStyle-Logo

Antwort von BabyStyle

Hi Matt,

Thanks for leaving a review.

Please can you email us directly at info@babystyle.co.uk with more information, so we can look into this further. Within the email can you let us know whether you went through a retailer for the repairs, or dealt with us directly and put your name in the subject line.

Many thanks in advance.
Team BabyStyle

Bewertet mit 1 von 5 Sternen

One star is far too kind

One star is far too kind. I purchased a beautiful prestige pram from Precious Little Ones - I opted for the prestige pram as I believed it would be a good quality item and the price tag reflected that. After 5 and a half months of very light use (I babywear and drive too) the chassis of the pram broke with my baby in whilst I was in a busy car park, Luckily due to my quick reaction my baby was left unharmed with me managing to lift the bassinet of the pram into the boot of my car but it could have been very different. Since then (4 months ago) the pram has been sent back to Baby Style to be repaired twice (on these occasions I've had to spend the full day at home waiting for the collection then delivery of the item so 4 days lost) and its been returned in a state worse than it was originally. I've spent the last 4 weeks attempting to either get a replacement chassis or a partial refund but my complaints have fallen on deaf ears and I'm yet to receive even an apology. I've been offered a replacement chassis but then been subsequently told I wouldn't be able to have the replacement and the chassis would be repaired - I've been told the repair would usually cost me but they were willing to repair it at no cost.... Absolute joke! I've been without a working usable pram for 4 months and I'm being told they are willing to repair it at no cost?! As though its a favour. I wouldn't recommend this joke of a company or any products. The service is disgusting and the time taken to rectify a simple issue is a joke. My faith in this company and using the chassis again is completely diminished and I do not feel comfortable putting my 9 month old baby into a pram that has been repaired to a substandard quality twice previously. I’ve been denied a partial refund and now denied a replacement chassis with my only option being another repair- I have no faith at all in this.

5. August 2019
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Nice products, shame about the customer service

Have purchased multiple Egg strollers and furniture from this company. Ordered a 3 piece furniture set in April 2018, due date for baby 18/09/18, so well in advance. Advised to expect delivery beginning of August 2018. Nothing came and no communication from the company. I called the company and was greeted by a really rude woman who told me there was a delay, no apology or explanation, and that it wouldn't be arriving until late September, so after baby was due. I expressed my disappointment in this as was after my due date, that I wasn't so bothered by the cot I just needed the changing table and wardrobe for when the baby arrived. Still no apology, she told me that on ordering the product they weren't to know my due date. I advised this was irrelevant as it was ordered months in advance with plenty of time and that i'd still not received an apology, I also asked why they had sent out no communication that there was to be a delay. She basically told me to go back to the shop, buy alternative furniture and cancel my order if I wasn't happy with a "sorry" shoved on the end (finally! An apology! However insincere it was and one that I'd had to ask for!). I didn't want to order different furniture, I'd chosen the set I had because it was the only one of liked! I rang every Monday in September for an update on delivery dates and to ensure that mine would be on their first delivery when the shipment arrived as was now urgent with the babies arrival being imminent which they said it would. Baby arrived 15/09 and the furniture 21/09, after being ordered 5 months earlier.

Poor customer service, not really what you expect from a company that are likely going to be dealing with pregnant women, causing them additional stress. Not experienced this from any other baby company. Disappointing as the products are really lovely, though not really items that can be delayed as pregnancy lasts only a certain amount of time and products are required sooner rather than later. Which is what made their lack of communication all the more confusing.

Their website states:
"BabyStyle works tirelessly with the very best factories and designers from around the globe to bring you both innovative and contemporary designs, along with some more traditional and classical looking designs. We have a brand philosophy of creating sensibly priced award winning products that really have the wow factor..."

Unfortunate that their customer service doesn't provide the wow factor, maybe they're too tired from working with all of those factories and designers!

15. April 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Shocking customer service

Paid over £1000 for nursery furniture. Customer service was shocking. The woman I spoke to regarding delivery was very rude and abrupt. All furniture was delivered on a wooden pallet and left on driveway. At the time I was 32 weeks pregnant and home alone. I was then told I had to get rid of the wooden pallet myself once I'd moved the boxes of furniture off it. Emailed stating my frustration to only get a 3 line snotty email back. Do not buy from this company!

4. März 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Purchased a nursery furniture set on…

Purchased a nursery furniture set on the premise that it would be here 6 or so weeks later. 6 weeks arrived, no communication whatsoever. Had to chase to find out it would be a further 2 months wait (Baby is due in 1 and a half months). Farcical company, don't buy anything unless you purchase before you've actually conceived as that's how long you'll be waiting.

7. August 2018
Bewertung ohne vorherige Einladung

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