BabyStyle Bewertungen 

We purchased the Oyster 3 bundle from a retailer in September 2021 and received it in December. Within 6 months of use, the handle was faulty. It would give out and it caused the pushchair to collapse with the baby inside. Obviously this was really scary and we were lucky that she wasn't seriously hurt. We contacted the retailer who sent the unit off to Babystyle for inspection. We then got it back 'repaired' and assured that it was fixed. Not long after receiving our unit back, and after minimal use (as we do not trust the safety of the product at all), it began happening again to a worse extent. This time the handle would literally lift up while stationary. We went back to the retailer who again sent it off. This time the frame has apparently been replaced and we are supposed to take it back and it trust that it's going to be safe for our child. The retailer have even accused us of causing the fault from improper use. We have requested a refund several times and have been told that Babystyle refuse to issue one. Even though the product is faulty (acknowledged by them) and within it's warranty. It's completely unacceptable for a product intended to keep babies safe.

The little plastic but that connects my pram hood to chassis snapped. On contacting babystyle to see where I could purchase a replacement hood, they told me to send my hood and they would fix and return free of charge.

I was delighted as I thought I was going to have to buy an entire new pram if I couldn’t purchase a hood replacement. They were quick to respond in email and it took exactly a week from the day they received it to the day it was returned to me by post.

So grateful! This is my second oyster pram having had the oyster 2 initially and I can say that they are great prams. Although due to covid and hand sanitizer the tan of my handle bar has come off, making it all black patchy but that’s just an unfortunate covid side effect.

I've literally had 3 egg quail strollers over the past 3 years. The last one I got was sent to me by the customer service in july/August 2020. I've not used it for over a year because like all the other eggs I've had the frame and handle is wobbly and the handle comes off. Now we are expecting a baby and I want to make use of the egg stroller I already have, so I contacted babystyle to use my warranty and get it fixed. We have recently moved abroad and babystyle isn't able to collect the stroller abroad for repair. I offered to send it back for a swap either for an oyster 3 or another stroller. I got told that they can't do that and my stroller is out of warranty 🙄🤔. Keep in mind the egg quail was so poor quality, not safe etc that egg actually discontinued the stroller not long after launching it. I've still paid £600 for a stroller that's never worked and there's no help whatsoever from the customer service.

Very good customer service. A part broke on my changing bag and they sent a replacement for it free of charge within the hour even though it was not in warranty.

Purchased Oyster Zero Gravity pushchair which is supposed to have an easy folding mechanism, however within a few weeks of using the pushchair the folding mechanism has become inconsistent. The brake pedal is stiff and I’m struggling with the pushchair. I contacted the company we purchased the pushchair from who then got in touch with Babystyle. We said we need a replacement or refund as cabt rely on the pushchair. Babystyle’s advice is to use WD40 on the folding mechanism pedals and brakes.
I’m not happy to have a pushchair that is unreliable and doesn’t fold like it’s supposed to or the brakes are difficult to release. I’m asking for a refund or replace

Wish I had read the reviews of this company before purchasing as lots of people have commented the same! DO NOT PURCHASE FROM THEM. When something is faulty they expect you to PAY to return the faulty item back to them for inspection. They state it is not company policy to cover the cost of postage for a faulty item, when you ask for a pre paid label.

ABSOLUTELY AWFUL CUSTOMER SERVICE, will never purchase from the again.

Could not be happier!

Last Wednesday the collapsing mechanism (knuckle) on my double egg pushchair broke, with two children under two not being go out is my worst nightmare!

I called babystyle and explained the issue and they confirmed they could fix it for me (the pushchair was well out of warranty so there was a small fee to pay), they put me straight through to Colin in services who confirmed the pushchair would be collected that same day and clearly explained the process and when it would likely be back with me.

A few hours later, the pushchair had been picked up, it's only 6 days since it was collected and the fully functioning and re branded with new decals is back with me!

Fantastic service, I can't fault it and would highly recommend an Egg stroller on this experience alone.

Thank you!

Contacted egg via Instagram for advice about the stroller and they got back to me straight away. I was surprised they got back to me so quick as it was night time and I thought it would be the next day before I would hear anything. The response was helpful and pleasant 😊

Weve used the egg travel system for our first baby for the last 15 months now and still going, and couldn’t recommend enough! We’ve outgrown the eggshell car seat but still using the stroller seat daily!! So easy to use, comfortable for our baby and easy to store in the car or at home! Plenty of user friendly features with this stroller! This is definitely a must have!! Egg customer services are more than helpful too which is a bonus!

I purchased my egg 2 olive bundle from kings Armagh. I would definitely recommend an egg pram to anyone. I love the olive colour as it really stands out I have also gotten numerous comments about my pram when I have been out and about. The pram was very easy to set up and the different parts of the pram are easy to change from the carrycot to add the car seat and to change to the push chair. I found the egg compact and sturdy and easy to push, it is also easy to fold down to put in the boot of the car.

PLEASE for your own sake DO NOT buy from BABYSTYLE. I bought an egg pram bundle from babystyle for £1400 and the chassis is defective. They have confirmed it is defective but will not resolve the issue. They took the chassis from me in September. It is now JANUARY. And for the whole entire time I have not had a pram for my baby despise paying £1400 They refuse to resolve the issue. They ignore all my emails and do not respond. When you phone there office they put you on speakerphone and all listen in. It is very uncomfortable. The technician named HARRY has confirmed the item is defective but will not do anything about it. It’s very much like a small office we’re they are all friends and not a professional business like silver cross for example. Four months we have had no pram and for some reason they will not resolve the issue. If you have any issues with babystyle they are UNWILLING to resolve it. Despite consumer rights number one, and then secondly any warranties- they do not stand by these. The warranty noted on there website is completely false and they do NOT STAND BY IT. Please for your sake do NOT buy from them. It is the worst decision we have made. The prams are not of good quality. The chassis is defective and leaves all marks up the sides of the handles and makes it look 100 years old. It is really bad quality. Although they have CONFIRMED that it is defective, they are UNWILLING to resolve the issue and as such we are left with no pram for four months now despite paying £1400. I urge anyone reading this not to buy from them as they are really unprofessional unlike the classic brands, and once they have your money they do not stand by your consumer rights or warranty rights.
Do not buy an egg pram from them as they are REALLY BAD quality. And do NOT buy a pram from BABYSTYLE as they do not uphold your consumer rights or warranties once they have your money, despite confirming the item is defective. The level of distress and stress this has caused me and my partner is unparamount. My poor son has had no pram for four months and yet they don’t care. They are not interested. It is really upsetting and I really urge anyone who has the choice of making a pram purchase, not to buy an egg pram or buy from BABYSTYLE. Please when purchasing from a Retailer check who the manufacturer is first and please ensure it is not babystyle as I would hate anyone to have to go through what we have and are going through.

Would not recommend using Babystyle directly or through a stockist to anyone. Purchased an oyster bundle from Babystyle via a stockist - pieces were falling off the car seat within using the car seat 2 times. Only offered pieces to ‘stick back on’ however they couldn’t even provide these yet as they weren’t in stock and no courtesy car seat offered if an ‘inspection’ of the product were to take place. Their warranty policy is terrible regarding replacements or refunds when a product is clearly faulty and of poor quality. Also awaiting parts of the bundle to arrive 2 months after agreed collection date and a month so far after giving birth. Couldn’t be more disappointed.

I bought my prestige pram set back in oct 2020 and I am so glad I did. Not only is the pram, car seat and pushchair absolutely beautiful but it is so comfortable and amazing quality.

Amazing brand. I’ve had the oyster 2 with my first child and now I’ve got the oyster 3 with the second. Couldn’t fault the pram at all! easy fold and always snuggly for the baby!

10/10 always recommended baby style.

I purchased the full oyster 3 travel system in June in preparation for my baby arriving in October. My son is almost 5 weeks old now and we have been using the car seat along with isofix base a couple of times a week. The first time last week, while taking my son out the car, the handle on the car seat gave way and my son tipped forward in the car seat. I thought nothing of it at that point and thought it could have been human error. However, it happened on Monday this week and FOUR times Wednesday, one of which I was walking the short walk from the car to the doctors surgery and my son so very nearly bashed his head off a railing when the handle gave way while on my arm and swung back and fourth! This is a very very dangerous product.

I contacted your customer service department and they have not given a hoot about the safety of a CAR SEAT!!! I’ve been told I need to return the car seat for inspection at my own expense!! I also have to go without a car seat until the inspection has been completed! I have to take my son to a few appointments at the hospital about an operation he has to have and how am I meant to take him to these appointments without a car seat?

You can’t expect someone who has paid hundreds of pounds for YOUR product which has turned out to be faulty to 1. Return the faulty product at my expense and 2. Expect a new first time mum who has no family around her to go without a car seat?

If the handle is clearly faulty, what other parts of the car seat are faulty? Has this car seat been manufactured properly? Does it meet the safety regulations required? If this does not get resolved I will be going to trading standards and by the looks of other reviews on Trustpilot over the past 2 months, I won’t be the only one going to Trading standards.

We called as the handle snapped off our egg stroller resulting in our newborn baby being rolled forward in his pram upside down and attending A&E. 8 days later we are still without a pram after being told they understood what an inconvenience this is and that it would be inspected as soon as received. We have now found the pram was received yesterday at 12.36pm and they have closed for the weekend so have a further wait. Appalling service.

Update in light of reply. Appreciate guarantee is no longer in date however in consideration of price paid and not being used and kept safely for next child you would not expect that to happen from a trusted brand which is why this was chosen.

I would also like someone to call me to discuss why you believe we would put our child in danger by using in an unsafe manner.

3/11/21 Update unsafe manner was taking pram down a step equivalent to a kerb. We have now contacted Citizens advice, Trading standards and the local press have been in contact for furtherinfo after I sent the situation and pointed out the track history in the reviews.

Babystyle have left us without a pram for over 2 weeks and still do not confirm that their offer of fitting an ex display handle is safe or that it won't happen again if it is indeed not a fault of the pram as they believe. Judging by these reviews it seems highly unlikely.

Babystyle also feel my review is unfair, I feel its reasonable given the circumstances. Oh and the colleague replying to my review made a judgement that we had used in a unsafe manner before the technician had even looked at the pram, interesting.

Another edit, there will be no further I refuse to continue to argue with this company you can explain yourselves. We have never admitted anything we have given an account of what happened as given in this review. We also didn't ask for you to pick it up for free, we called to let you know what had happened and your colleague told my partner it would be picked up and investigated all we have ever asked for since is to not leave us to long without it or let us know quickly if we need to buy a new pram and to confirm whatever you are offering is safe for future use. I still have had no reply from my last message confirming I would accept the stroller back in whatever your company considers a safe state. It concerns me greatly that you are dodging giving us peace of mind that it's safe for future use.

My apologies it turns out that after I sent the last email asking for it to returned in whatever state was considered safe it was sent and had been waiting for us in our porch no idea how long for as we had been away and nothing had came through to us about delivery.

I purchased the Egg 2 Travel system for my daughter late last year. It was her first baby and was very excited to purchase this item. I have since regretted this purchase and even invloved Trading standards. The support bar in the carrycot came out of the hole (twice over a period of time), luckily my grand daughter wasnt in it either time. The carry cot has never been used since and is still in the box. Babystyle requested it went back for inspection after the first time and advised it was normal for this to happen?. At this point i contacted Trading standards as they was not prepared to do anything. This went on for months and ended with Babystyle advising Trading standards we had deliberately damaged it?? im still trying to work out why you would deliberately damage something that carries your child or grand child. They advised TS that i would have to pay a specialist to prove item didnt meet standards. Who knows a specialist, as couldn't find one and even TS didnt know of any. This is not fit for use and would not recommend to anyone. There is no warranty or guarantee either as there will be some very small print that gets them out of repairing or replacing. Big money for big disappointment

I purchased a baby style prestige pram set in may 2020, this was not used until October, and all was fine, and then I changed from the carry cot to the pushchair in April 2021, after about a month the harness strap become unstitched.. and my baby wasn’t even wriggly or strong to be able to do that herself. When I bought this to the attention of baby style they sent me a new harness. This was the wrong one so I had to go through the whole rigmarole again which anyone with a baby can appreciate this is a nightmare in its self, 2 months later I eventually received the correct harness. I also noticed the tyre tread on the pushchair, all four tyres were right side tyre tread which I’m now trying to sort out. They advised they would change them as a gesture of good will which of course isn’t, this is something that should be standard.
So 3 months after trying to sort this we are only just beginning to get a resolution due to the poor customer service.
I love my pram, (looks wise) but I certainly wouldn’t recommend, it’s not fit for purpose and certainly doesn’t meet any health and safety standards in my opinion as much as they tell you otherwise. These prams are an accident waiting to happen. The customer service and Q&A is just as diabolical. I’m in process of contacting trading standards, along with health and safety. People shouldn’t be paying this money for poor good with faults, let alone god forbid anything happen to a poor child because they don’t aren’t safe.

bought an oyster 3 .the hood base that attaches to the pram is broken. so the quality is poor for such an expensive pram. now aftercare, i will be sent the spare parts and I have to unscrew and fix it so wish me luck. i hope I won't damage my eyes or do any harm to my baby. very disappointed with the pram and after-sales care. will not recommend oyster 3 or buy any products from baby style. a real waste of money
I bought the pram on 20 th feb 2020 and started using only since august 2020 .

Only used the seat part off the pram system for a couple off weeks and the shoulder strap on one side broke at the point off stitching, thankfully this was noticed before an accident occurred. Very poor quality for the cos of item.