Holly was very helpful. Item was originally out of stock but was sent an equivalent. All sorted out very quickly and professinally
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Online order for PTZ Optics camera, at a very good price, was processed and delivered very promptly, arrived well packaged in perfect condition. It was good to get a follow-up call from Holly to ask w... Mehr ansehen
Unternehmen hat geantwortet
Great experience from start to finish, Easy to order with detailed product descriptions online, follow up email and call to say order received and dispatched and speedy delivery! Great service.
I am setting up a home cinema in my shed and needed some advice on a screen and a mounting bracket for the projector. I spoke to Hamish who was very knowledgeable and polite. Knowing my budget he adv... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Kontaktinformationen
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Vereinigtes Königreich
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4,7
Hervorragend
491 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Absolutely appalling service
Absolutely appalling service. It wasn’t to begin with. We bought a BenQ projector 575i for the England match and got it delivered next day However there was no power cable in the box. Rang them straightaway and the lady said she would send one out. Luckily our friend had the same so we borrowed his, the Dongle was faulty and the port at the back was too. My husband phoned up to report this too, regardless we still didn’t have the plug cable. The man said we can’t have a replacement or refund and had to take it up with the manufacturer even though we bought it from them and there were missing parts never used it and it was faulty. They refused to budge and ignored our email. All we wanted was a replacement, absolutely awful customer service. Have to do a charge back on our credit card!
16. Juli 2026
Bewertung ohne vorherige Einladung
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. It was fantastic to speak to such a knowledgeable and friendly person on the phone. I didn't know anything about projectors and screens but Hamish from the sales team was brilliant, listening to what I needed and guiding me towards what would be best for my set up, and sending me helpful data sheets so I could understand the info in my own time - really professional, would absolutely recommend!!!
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Holly
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I bought a BenQ LK835ST Projector from…
I bought a BenQ LK835ST Projector from AV Parts Master and am really pleased with the product and the customer service from Tom Donegan. He rang me after I made the purchase to make sure I understood everything about the projector and made sure it was boxed up and delivered for the next day, going the extra mile to call me at each stage and check on the progress first thing in the morning. It struck me you never get companies who do this anymore, good old fashioned customer service and I can’t thank him enough. Great service all round.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Michael
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Exceptional customer service!
I bought an Ergotron LX Pro Series from AV Parts Master, and the experience was excellent.
The product was very difficult to find in the UK at the time, but AV Parts Master had it listed at a very reasonable price. I was initially unsure whether the stock information was accurate or whether I might simply receive a refund, but I decided to place the order anyway. It turned out to be the right decision.
Their communication was great, and the pricing was fair. They clearly did not take advantage of the stock shortage, which I really appreciated.
The item had to be dispatched from a different warehouse, which added an extra two or three days to the delivery time. However, instead of sending a cold automated email, Erik from customer care called me directly, explained the situation clearly, and handled it in a very professional and friendly way.
That level of customer service is rare, especially for a relatively small order. It was a very positive experience, and I will definitely buy from AV Parts Master again.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning IS
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Most unethical and shocking
Most unethical, unprofessional and contradictory customer service I've ever dealt with.
AV Parts Master has been an absolute nightmare. I ordered a projector bulb on May 22nd, and it arrived the next day. I opened the package for inspection, but as soon as I attempted to remove the old bulb and replace it, I realized there was a fault with my projector. The bulb itself was never installed or used.
On the same day, I contacted AV Parts Master to request a return because I couldn’t use the bulb. After that, I heard nothing. I emailed three different addresses and called twice. After four days, they finally responded, giving flimsy excuses, and from that point, I had to send more than 32 emails back and forth, submit over 19 different documents over more than four weeks, resending them again and again, just to prove my case.
Eventually, they rejected the return, claiming the fault was with my projector and not the bulb. This was despite the fact that I had requested a return well within the 14-day statutory period, as is my legal right. When I pushed back, they continued to frustrate me. After weeks, they sent me a return label that claimed "free postage." I took time off work to go to the Post Office, only to be told it wasn’t prepaid. Once again, I contacted them, and they insisted I pay the postage myself. After all this, they tried to keep 20% of the refund for a so-called handling fee, which is completely unjustified.
What's even more shocking that I made a complaint, they got back to me with a nice apology and offered to refund my postage fee but when I said yes, they disappeared and never refunded my money.
This company is unethical. Once they have your money, they do everything they can to frustrate you—passing you around, delaying responses, and denying your legal rights. I had to fight for every step, and it was a complete waste of time. Avoid them at all costs.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Saam
Thank you for sharing your feedback. We are sorry to hear that your experience with us did not meet the high standards we always strive for.
Our returns policy is clearly stated and available to customers on our website. Our team handled this return in accordance with our returns policy and the information provided to us throughout the process. We always aim to deal with return requests fairly and consistently, and while we appreciate that this outcome was frustrating, our team followed the correct procedures in this case.
Our team has made several attempts to contact you by both phone and email to discuss the matter and try to reach a resolution, but unfortunately we have not been able to resolve this with you directly.
We have been an online business for over 20 years, and customer reviews are extremely important to us. While, like many businesses, we may receive the occasional negative review, our overall Excellent Trustpilot rating is a testament to our sales and customer service teams, who always strive to provide the best possible service.
We always aim to treat customers fairly and professionally, and we are disappointed that you feel this was not your experience. If you would still like to discuss the matter further, please contact our customer service team and we will be happy to review the details with you again.
Kind regards,
The AV Parts Master Team
Recent order of Lindy USB adapters
I recently had occasion to order some USB adapters from AV Parts Master and was most impressed with the quality of the Lindy brand adapters that I received and the speed with which the order was fulfilled. One of the three USB adapters that I had ordered was out of stock and to my surprise I received a phone call from a staff member at AV Parts Master to inform me of the shortfall and would I like to replace the inline USB-C to USB-C part with a right angle USB-C to USB-C part? I readily agreed to this and the next day I had all three components in my hands. Well done AV Parts Master! I will definitely be recommending them to all my friends.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Grant
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service with a fast delivery
Great service with a fast delivery. They even called me to make sure what I ordered was going to do what I expected it too. And then called me again once it was delivered to make sure I was happy with everything.
I will definitely use again in the future
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Tim
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I had a great experience with AV Parts…
I had a great experience with AV Parts Master, i was a bit apprehensive ordering a £2000+ 86 inch tv screen from a website i'd never heard of before but it's been smooth from start to finish. Very good communication regarding stock and delivery. I will definitely order again
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Kirstie
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Bought a monitor
Bought a monitor, website easy to navigate and product was delivered next day.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Andy
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service
Excellent service. Very knowledgeable and quick delivery.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Gemma
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Antwort von AV Parts Master
Morning Mark
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
COWBOYS - AVOID
If I could give less than one star I would. Purchased £160 of parts to hang a projector. Realised I didn’t need one of the two parts (in a box that was never even opened) and tried to return the item in 12 days, after informing them in 3 days. The item is worth £43. They then point to some small print that I can’t even find stating that their return rule doesn’t apply to businesses. Small businesses in my case, even though I purchased as a regular consumer.
My advice for you is that there are many companies to choose from out there and I wouldn’t choose to trade with one that treats their customers which such contempt.
BEWARE this company has many 1 STAR REVIEWS showing that when something goes wrong that aren’t interested.
AVOID AT ALL COSTS. COWBOYS.
------------------
Update - AVPartsmaster eventually refunded £51 on 19th August - the amount requested. I appreciate that they did that (eventually) but I dont understand why you would mess a customer around like that regardless of it being an individual or a small business. I have returned the parcel today in all its original packaging unopened at my expense. Post code RG2 0RP.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Anna,
Thank you for sharing your feedback. We are sorry to hear that your experience with us did not meet the high standards we always strive for.
Both our returns policies for consumer and business purchases are clearly stated on our website. Upon reviewing this case, we can see that our teams acted in line with the policy applicable to the order placed.
Our team has made several attempts to contact you by both phone and email to discuss the matter and try to reach a resolution, but unfortunately we have not been able to resolve this with you directly.
We have been an online business for over 20 years, and customer reviews are extremely important to us. While, like many businesses, we may receive the occasional negative review, our overall Excellent Trustpilot rating is a testament to our sales and customer service teams, who always strive to provide the best possible service.
We always aim to treat customers fairly and professionally, and we are disappointed that you feel this was not your experience. If you would still like to discuss the matter further, please contact our customer service team and we will be happy to review the details with you again.
Kind regards,
The AV Parts Master Team
A* Service!
I ordered a headset which was out of stock. There was confusion about what I had ordered vs what I thought I had ordered. Ellie King-Green called me, explained the situation and then sorted out a like for like product in a different couour for the same price. She even organised a next day delivery for me despite it by then being past the 4pm cut off. She's an absolute star and a credit to your business!!
Well done and thank you Ellie!
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Dan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great advice, excellent experience.
I ordered a projector for my small garden cinema room, received a call from Tom to discuss my requirements. It soon became apparent that what I had ordered would not fulfill my needs. Tom talked me through the options and guided me, There was not one moment of sales pressure ( I'm in sales), he did not attempt to blind me with science, just explained everything logically. I gave him a budget and he worked as close to it as possible. I've now ordered a new projector and looking forward to receiving it. Tom is a credit to the company, his knowledge,.conduct and customer relations are second to none. Thank you Tom for for such a pleasant and easy experience,.I wouldn't hesitate to buy from you again.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Mark
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
The company really went the extra mile…
The company really went the extra mile for our order!
I ad ordered the wrong part and, when I queried what I had done, they went into action to discover the part I actually needed - going so far as to contact the manufacturer to find the correct part.
Really happy to recommend.
Big shout out to Ellie for the way she handled my queries (and ineptitude!)
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Deborah
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Brought myself a projector which needed…
Brought myself a projector which needed to be shipped from Germany and Deborah Tildesleyand has been fantastic throughout from initial enquiry, through to order updates and then in to final checks to make sure I am happy , extremely impressed with this company
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Liam
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Not surprised AV Parts Master rates so…
Not surprised AV Parts Master rates so highly on here. Cusomer service is outstanding. Spoke to Erik on Monday after ordering my Acer projector on Friday, said that I was hoping to receive it for the England World Cup game on Wednesday. He said Acer were out of stock so not likely but he would see what he could do. Erik rang me today (Wednesday) and said that he had found the last one available from their various suppliers and they would dispatch it immediately so it should arrive for the weekend. Absolutely fantastic customer service, why can't ths be the norm.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Martyn
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very good service
Very good service. Good price and kept up to date with the order. Arrived quickly.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Colin
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service and easy to deal with.
Great service and easy to deal with.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning UK Electrical
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Repeated customer
This is not the first time I have done business with AV and I keep going back to them, so something has to be working.
Their product range suits me fine and it is attractively priced. Delivery is generally reliable and prompt.
I would have no problem in directing future orders with them.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Malcolm
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.