Holly was very helpful. Item was originally out of stock but was sent an equivalent. All sorted out very quickly and professinally
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Online order for PTZ Optics camera, at a very good price, was processed and delivered very promptly, arrived well packaged in perfect condition. It was good to get a follow-up call from Holly to ask w... Mehr ansehen
Unternehmen hat geantwortet
Great experience from start to finish, Easy to order with detailed product descriptions online, follow up email and call to say order received and dispatched and speedy delivery! Great service.
I am setting up a home cinema in my shed and needed some advice on a screen and a mounting bracket for the projector. I spoke to Hamish who was very knowledgeable and polite. Knowing my budget he adv... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Kontaktinformationen
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Vereinigtes Königreich
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4,7
Hervorragend
491 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great service
Excellent service from ordering, to delivery and after sales support. Great communication throughout.
2. August 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Alex
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent Customer Service
Had a product shipped by mistake, but the friendly customer service was first class, and the case was quickly resolved. Would definitely buy from AV again.
Kieran
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon KK
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
24 hour delivery but communication could be better
The item we ordered was in stock and delivered next day. However we didn't get any updates on the dispatch or the tracking and assumed it was out of stock. We were pleasantly surprised to receive it early afternoon less than 24h after ordering.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Angela
Many thanks for taking the time to leave us a positive 4*star review here on Trustpilot.
We are glad to hear that your experience with us was generally positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Order arrived quickly
Order arrived quickly, in good condition. There's nothing more I could have wanted.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Sam
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great Customer Service along with Great…
Great Customer Service along with Great Pricing. AV Parts Master were efficient, honest and delivered.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Matt
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Exceptional customer service from Holly
Holly from AV Parts Master was exceptionally helpful. I received a call from her regarding a headset backlog and she was able to suggest an alternative with the same features I needed. She helped to solve this through a few one to one calls and it was a breath of fresh air to talk to just one rep throughout who understood my needs.
I would highly recommend on customer service alone, as well as a great product selection and competitive prices.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Jai
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic service and attention to…
Fantastic service and attention to detail. Definitely recommend. They were really responsive to an urgent request and delivery was incredibly quick. Price and products are excellent
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Phil
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent customer service
Excellent customer service - Jess Baguley - Sales Support - personable and kind. Thank you. I would recommend.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Susan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Really pleased with the double checking…
Really pleased with the double checking done by Debbie before dispatching my order. The projector has now arrived and is perfect.
Many thanks,
Brian L
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Brian
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Oops! wrong address...
Ordered a like for like screen Friday evening to replace one that was broken that day. Unfortunately, I only realised after the order was confirmed, I sent it to my house instead of its intended destination at my work. (Thank you auto-fill...)
Thankfully, I spoke with Debbie on the phone Monday, and she was able to help me get the delivery address changed. The screen has now arrived today, and will be installed tomorrow morning.
Very helpful, very understanding, and a very speedy delivery; 5/5 stars!
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Tracy
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service
Great service, I ordered a new monitor for my art studio to live stream my in person classes. Holly from AV called me within 2 hours of ordering to confirm dispatch and Ii am so happy the are using DPD!
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Eunice
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great professional advice
Great professional advice... changed what I ended up buying for a more up to date set up. Thank you!
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Michael
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Owen
Spoke to Austin regarding a projector I was looking to replace . He was extremely helpful and found the perfect unit for me, and a discount for good measure!
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Owen
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic service and competitive pricing
Excellent pricing and service from the supplier. As a busy Data Communications firm we've used AV Parts Master for many of our projects but not just this year but over several years now and we've always had an amazing service from them with excellent delivery times
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Mike
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Always great customer service!
Always great customer service! Quick distribution, faultless
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Morning Ellie
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
These guys have always been awesome…
These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too.
I use these mainly to replace parts of our company VC estate as screens break in our estate. Next day delivery always hits the mark and we have had no issues with delivery to our central london location.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Carty
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Wonderful experience
Fantastic customer service and a pleasure to deal with.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Rich
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic service
Called in and spoke to Ellie, needed a projector and mount urgently but didn't know what option would work.
She went through all the measurements and within my budget too.
Arrived on Tuesday next day and is working perfectly, would recommend!
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Christina
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Phenomenal service - The Best Company out there
Phenomenal service! AV Parts Master is 10/10 5* company. From the point of order to delivery took just a little over 12 hours! Unbelievable! The customer service team are superb and Holly and Jake were exceptional. I will always choose this company from now on when purchasing for my business needs. Thank You so much for all your help
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Caroline
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I was really impressed with the service…
I was really impressed with the service from AV Parts Master. Ordering online was quick and straightforward, making the whole process very easy.
Shortly after placing my order, I received a follow-up call to explain that the parts I'd ordered might need to be supplied as replacement parts. I really appreciated them taking the time to contact me and keep me informed. Even better, they called me again later to let me know they had actually found the original parts.
The level of customer service was outstanding. They went above and beyond to source the correct parts and kept me updated every step of the way. I wouldn't hesitate to use AV Parts Master again and would highly recommend them.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von AV Parts Master
Afternoon Customer
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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