Artisan Roast Bewertungen 

81
TrustScore 4.5 von 5

4,5

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

For the last six years or so I've been buying Ethiopian Hunkute beans and grinding them for pour over and filter. When I first came across them at Drop Coffee in Stockholm they were a revelation t... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Coffee subscription has been first class, different each time which is a great way to try a range of coffees. All really nice. Had a slight issue with an incorrect delivery (beans instead of ground) w... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The best roasters in Edinburgh. Their wide selection of beans means everyone can find something for themselves, and they deliver them to your doorstep without a postage fee! As to their coffee shops,... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Generally they are a pretty dependable specialty coffee company. However they still use LDPE packaging, rather than using aluminium cans or compostable packaging. While obviously you can drop these of... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Kaffeerösterei
  2. Kaffeegeschäft

Vom Unternehmen geschrieben

Artisan Roast Specialty Coffee Roasters. Delivering exceptional coffee straight to your dose since 2007. We are Edinburgh's much loved and trusted independent specialty roastery, founded around a belief that coffee is not just a drink, but an experience that brings people together.


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

81 Bewertungen

5 Sterne
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1 Stern

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4,5

Alle Bewertungen

(81)

2 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Excellent Coffee and excellent customer service

I have used Artisan Roast to send coffee as presents to friends and family over a couple of years and they have always provided excellent quality coffee and a prompt delivery service. Recently, I had a delivery problem, due to my mistake, and the help and support I received to resolve it from Artisan Roast was first rate and much appreciated.

20. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Artisan Roast

Hi T Brown,

Thanks very much for taking the time to share your rating with us. We really appreciate your positive comments about our customer service and coffee.
It's great to hear everything was resolved with your delivery..

Best Wishes,

The Roastery Team

Bewertet mit 5 von 5 Sternen

The greatest roastery on the island

I moved to the UK 1 year and 8 months ago. Since then, almost every couple of months, I have ordered a new pack of coffee from different specialty roasters. None of them had any light roasted coffee beans for maximum acidity. Brits drink so much coffee and still haven't learned. Anyway, I want to thank the folks at Artisan Roast; you truly appreciate and respect high-quality coffee beans. And now, I am enjoying the smoothest V60 I've had in years.
<3

6. Oktober 2023
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Antwort von Artisan Roast

Hi Tom,

Thanks very much for taking the time to share your rating with us. We really appreciate your positive comments about our coffee. We spend a lot of time making sure all the coffees we buy are top quality specialty so it's great to get feedback like this.

Best Wishes,

The Roastery Team

Bewertet mit 5 von 5 Sternen

Customer Service - Excellant

Friend made an error when buying something online. Contacted support who were super helpful and sorted the error promptly and efficiently. Looking forward to buying my coffee card

4. Oktober 2023
Bewertung ohne vorherige Einladung
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Antwort von Artisan Roast

Hi Lynda,

Thanks very much for taking the time to share your rating with us. We really appreciate your positive comments about our customer service and it's great to hear everything was resolved.

Best Wishes,

The Roastery Team

Bewertet mit 5 von 5 Sternen

Customer service is excellent

Customer service is excellent. If all companies could respond so quickly and helpfully we have a wonderful world! Coffee is brilliant too

2. Oktober 2023
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Antwort von Artisan Roast

Dear Wendy

Thanks very much for your positive review! We really appreciate you taking the time to share your rating with us, and it’s great to hear Olivia on customer service was able to help out as well.

All the Best,

The Roastery team

Bewertet mit 5 von 5 Sternen

Great coffee and service

Superb coffee and always a great experience ordering from AR (or visiting their cafes). There’s always lots of choice of different types of beans and taste profiles. They offer lots of grind options (and it’s never any trouble to grind if like me you sometimes forget to request it ground in the initial order!) . Been buying from Artisan Roast for many years and will continue to do so. Always delivered (with no postage charge) within a few days of ordering.

1. Oktober 2023
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Antwort von Artisan Roast

Dear Robert,

Thanks very much for taking the time to share your rating with us. We really appreciate your positive comments about our coffee range and options.

Best Wishes,

The Roastery Team

Bewertet mit 5 von 5 Sternen

Awesome coffee

Awesome coffee. Helpful if any delivery issues. My go to coffee subscription!

26. September 2023
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Antwort von Artisan Roast

Thanks very much for taking the time to share your rating with us. We really appreciate your positive comments about our coffee and service.

Best Wishes,

The Roastery Team

Bewertet mit 5 von 5 Sternen

Great coffee delivered

We love artisan roast and have been getting coffee delivered for a few years. Great range of different type with clear infographics on taste profiles. Have recently reached out to customer service for an issues of my own making they were absolutely fab!

22. September 2023
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Antwort von Artisan Roast

Dear Bryony,

Thanks very much for taking the time to share your rating with us. We really appreciate your positive comments about our coffee infographics. It's great to hear the customer service team have helped you out recently too.

Best Wishes,

The Roastery Team

Bewertet mit 5 von 5 Sternen

The best roasters in Edinburgh

The best roasters in Edinburgh. Their wide selection of beans means everyone can find something for themselves, and they deliver them to your doorstep without a postage fee! As to their coffee shops, they ruin any other coffee experience in Edinburgh because there’s simply no better brew than at Artisan Roast! And as if this wasn’t enough, each and every member of their team is lovely, approachable, and will go the extra mile to help (quite literal in my case when the crew from Broughton St dropped off a tote bag to Leith Walk for me!!!)

22. September 2023
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Antwort von Artisan Roast

Thanks very much for taking the time to share your rating with us. We really appreciate your positive comments about our coffee. It's great to hear the Broughton St crew have helped you out recently too.

Best Wishes,

The Roastery Team

Bewertet mit 5 von 5 Sternen

I love this company

I love this company! I love that it is ethical, efficient - I know my order will arrive within a couple of days, the coffee is delicious (I buy beans for the ultimate fresh ground experience!) and I love that I get a discount with my blue-light card. And I am so impressed by how quickly you got back to me on the one occasion I had a query - and how you dealt with that - fabulous! (for your info. I had forgotten to use my blue-light card but you added the discount retrospectively 😊)

18. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Artisan Roast

Hi Susanne

Thanks very much for taking the time to share your rating with us. We really appreciate your positive comments about our coffee and buying approach.
It's great to hear Olivia on customer service was able to help out with your blue light card - being able to support the card and its members is our way of passing on our appreciation to the country's amazing frontline workers.

Best Wishes,

The Roastery Team

Bewertet mit 5 von 5 Sternen

Do you like the taste of the inside of a Hoover bag? No! Me neither.

I bought these as a late birthday present for my boyfriend. He phoned me the next day and whilst I was fully expecting for him to be overjoyed with the rich flavour of the artisan beans, he was instead disappointed and thought it was some kind of vindictive prank. He described the flavour as "It tastes like I imagined the inside of a Hoover bag tastes following the cleaning of a house fire."

Needless to say I'm now single, again and will be buying artisan teas as romantic gestures in the future. Going back to Bumble as we speak.

14. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Artisan Roast

Hi Mariela

Thanks very much for taking the time to share your rating with us. We really appreciate your positive comments but are not so sure about your ex-boyfriends comments.

We'd love to convert you back to coffee, so if you'd like some help choosing something from the menu please contact our customer service team and we'll help you out!

Best Wishes,

The Roastery Team

Bewertet mit 5 von 5 Sternen

Roast experts and excellent customer service

My go to roasters now for both espresso and filter. For espresso their blends are easy to extract and very tasty (and always available). For filter I love the fresh selection which usually involves at least 1 natural process, my preferred profile. Delivery smooth and the free delivery on 2+ bags help to manage costs.

11. Juli 2023
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Antwort von Artisan Roast

Hi Sam

Thanks very much for taking the time to share your rating with us. We really appreciate your positive comments about our coffee and delivery service. We aim to keep the menu interesting for both espresso and filter, so it's great to hear both have been working out for you.

Best Wishes,

The Roastery Team

Bewertet mit 5 von 5 Sternen

Must try coffee roaster!

Tried their coffee several times - very delicious coffee so now I have an ongoing subscription with them. Customer service is fantastic too - prompt and helpful.

19. Juni 2023
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Antwort von Artisan Roast

Hi L Lim,

Thanks very much for taking the time to share your rating with us. We really appreciate your positive comments about our coffee and service.

Getting to work with some amazing coffees is a bonus of the job and it's great to hear the customer service team have helped you out too.

Best Wishes,

The Roastery Team

Bewertet mit 4 von 5 Sternen

Generally they are a pretty dependable…

Generally they are a pretty dependable specialty coffee company. However they still use LDPE packaging, rather than using aluminium cans or compostable packaging. While obviously you can drop these off at supermarkets the chances of them actually being recycled into something useful isn't high. So, the coffee is decent, but change your packaging, please.

11. Mai 2023
Bewertung ohne vorherige Einladung
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Antwort von Artisan Roast

Hi Mo,
Thanks very much for taking the time to share your rating with us and we really appreciate your feedback.

Packaging is something we’re very aware of and we are continually looking at new solutions available to us. As you mention our current bags are stream 4 which is recyclable in supermarkets (or any of our cafés if you live in Edinburgh). When choosing bags over aluminium for our main products we took the view at the minute that the bags have a lower cradle to grave carbon impact and we chose to work with a carbon neutral bag manufacturer

Long term we would love to move to bags that offer brilliant barrier properties extend shelf life and reduce coffee waste, have an equally low carbon footprint as our current bags, and that are compostable. Material technology is ever evolving and fingers crossed this goal is getting ever closer.

Hopefully this explains our decision making and that you’ll continue to enjoy drinking our coffee!

Best Wishes from the Roastery Team

Bewertet mit 5 von 5 Sternen

Great coffee, fast service and delicious.

I have been buying delicious coffee for many years. The coffee is roasted beautifully and the blends are delicous and very reasonable. Free delivery for orders of over 500 Grams, is hard to beat.

2. Mai 2023
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Antwort von Artisan Roast

Hi M Kazemi,

Thanks very much for taking the time to share your rating with us. It's great to hear you've been enjoying our coffee and we really appreciate your positive comments about our blends and service.

Best Wishes from the Roastery Team

Bewertet mit 5 von 5 Sternen

Incredible roasters

The best of the best. Have regularly ordered beans from Artisan Roast for years since discovering them at Caora Dhubh Coffee during a trip to The Isle of Skye in 2020. Gorgeous range of specialty coffee and super speedy delivery. Also the coolest packaging ever!

9. Mai 2023
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Antwort von Artisan Roast

Dear CJ,

Thanks very much for your very generous comments about our coffee, and for taking the time to post a review. We really appreciate it!

Best Wishes from the Roastery Team

Bewertet mit 5 von 5 Sternen

great tasting coffee

great tasting coffee, fairly sourced and priced, expertly roasted and fantastic service.

4. Mai 2023
Bewertung ohne vorherige Einladung
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Antwort von Artisan Roast

Hi Christopher,

Thanks very much for taking the time to share your rating with us. We really appreciate your positive comments about our coffee and service.

Best Wishes from the Roastery Team

Bewertet mit 5 von 5 Sternen

Fab people and fab coffee!

Firstly, some of the best coffee I’ve ever had! So tasty, such nice vibes and impeccable customer experience. Their help online was also speedy and so incredibly friendly! Can’t recommend them enough :)

21. April 2023
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Antwort von Artisan Roast

Hello Alice

Thanks very much for your lovely review and for taking the time to write it. We're really happy to hear you've had such a positive experience with our customer service.

All the Best,

The Roastery Team

Bewertet mit 5 von 5 Sternen

Amazing coffee

Amazing coffee. Freshly roasted beans and Fast delivery.
One time had an issue with a bag that leaked and they rectified it immediately.

19. April 2023
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Antwort von Artisan Roast

Hi Nick,

Thanks very much for your positive review! We really appreciate you taking the time to share your rating with us. Leaking packs are very rare and it's great to hear you got replacement coffee in time!

Best Wishes from the Roastery Team

Bewertet mit 5 von 5 Sternen

Coffee At Its Best

I've used Artisan Roast for most of my whole coffee beans for well over 6 years now. So when I say they are my 'Go To' coffee supplier I'm not kidding. I first came across their Janzoon blend holidaying on Skye. It used to be served in the now sadly closed (after covid) Single Track cafe and gallery. Already a coffee snob ( :-) ) I loved the brew so much I asked the owners what it was and they kindly gave details.

I've tried their various other beans and blends but invariably return to my favourite. You'll appreciate that beans and harvests of a natural product can vary year on year, but the quality and taste of Artisan Roast's output never varies, its always top notch. Even better, for a Tyke (Yorkshire folk are 'careful' with money), they are very good value too!

30. März 2023
Bewertung ohne vorherige Einladung
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Antwort von Artisan Roast

Dear Steven,

Thanks very much for your positive review! We really appreciate you taking the time to share your rating with us. Coffee in the wilderness of Skye is a very special experience and we're glad to hear you discovered our Janszoon blend there.

Best Wishes from the Roastery Team

Bewertet mit 5 von 5 Sternen

Fantastic coffee, fantastic service

Excellent quality coffee delivered quickly. Always fresh and tasty.

Packing is recyclable.

Good range of coffees with an excellent house roast option as well as changing specials

13. März 2023
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Antwort von Artisan Roast

Hi Craig,

Thanks very much for your positive review! We really appreciate you taking the time to share your rating with us. As well as knowing our coffee has been a hit, it's great to hear the recyclability of our packaging is important for you too.

Best Wishes from the Roastery Team

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