Appeal Shading Bewertungen 

I installed a motorised roof lantern blind in February 2023. The motorised blind suddenly stopped and started to twist the blind. The blind is now in an angled position. We are unable to use the blind in our living room. The sunlight during the daytime is damaging the sofa inside the living room.

When I called customer service, the service engineer's earliest availability is only in January 2027. That is approximately 3.5 months away from now.
I feel like the post-installation warranty service quality is poor with Appeal Shading.

The following is the exact text that is in the installation order regarding the guarantee.

Period of guarantee
The guarantee period for parts is 5 years and labour is 1 year, both from the date of installation.

It if could give no stars would. Dont be fooled by the 5 year guarantee. Blinds fitted November 2022 after ordering July 2022. Issue with the blind reported July 2026. Call out fee as installation over a year old. 6 week wait until someone could come out. The blinded couldn’t be fixed at home and was taken away - I assumed a couple of week wait. After chasing a few times three weeks later an email confirming a time and date 23rd October to refit. The day was ok but not the time so I asked for later that day -I was told if not at the inconvenient time (flu and covid jabs already booked) it would be November or possibly next year. The blind is under guarantee - I asked if the guarantee would be extended to cover this period of time but that yet to receive a reply. This was not a cheap blind. This blind has failed under guarantee. I appreciate repairs may take a reasonable time - this is not a reasonable time. I will be taking the matter further but buyers beware once they have your money you are not important to this company .

Very professional, from survay to completion, friendly

Cannot recommend Appeal Shading enough. Right from the first phone call, the consultation meetings to the fitting was all very professional. The care that Charles and Callum took with the fitting was exceptional. They moved all the furniture, even moved a heavy pot so the plant would not get covered in dust, put all packaging in a secure place and explained everything so well before finishing, they really cared. We are thrilled with the finished product and would recommend the company.

Charles & colleague were very personable and did an excellent job. He explained and demonstrated the options and care requirements. We are very pleased with our choice.

Quick, efficient installation fully explained by Charles.
Professional throughout the process

Awful communication. I made an enquiry and received a phone call to be told that he would need to consult and get back to me regarding an appointment. Heard nothing so sent another email. The same thing happened again- and again. Clearly don't want my business.

My worry is that if this is the experience from the sales team, what will the comms be like if something goes wrong. Definitely red flag for me!!!

Marty and Andy did a fantastic job. So neat and tidy. Left no mess and helped to put all the patio furniture back. What stars!

We spent over 7 k on blinds with them the minute you have a problem with the blinds they want to charge you the earth to come out and fix them and even more per hour to take them back to factory .
Absolutely disgusting !
If you are thinking of having blinds I would steer clear of this company !
Here is the email they sent me :
Good Afternoon Mr xxxxxxxx

I hope you are well,

Further to your recent contact reporting an issue with your blinds.

Our technical team has reviewed the issue and we would like for one of our installer to attend to try and resolve the issue on site.

There is a possibility that the blinds may need to come back to the factory for rework.

I would just like to advise as you are outside of labour warranty, this will be a call out fee of £149.00, this covers the first hour on site then it will be an additional £85.00 per or part hour thereafter.

If the blinds does need to come back to the factory this will be additional cost.

Please let us know if you would like to proceed with a visit.

In the meantime if you have any further questions please don't hesitate to ask.

Kind Regards

Customer Service Agent
Appeal

Great visit , punctual , friendly and polite.

On time, clean and efficient workers.
Carried out the removal and installation of new awning very quickly. Very pleasant people.

I’m not reviewing the product (I assume it is good based on the # of positive reviews)
The reason for my review is the pre-purchase experience. I saw a Facebook advert that got my attention. Having requested a brochure I had a call immediately after the postman delivered it - I had the envelope in hand when I was called. Having reviewed the brochure I decided that I’d request a visit as whilst the brochure was glossy and impressive, it didn’t answer the queries I had and offered no concept of cost etc.
Arranging a visit was entertaining- - - answering seemingly irrelevant questions like ‘will I have a friend with me during the visit?’ Finally having been told how incredibly busy they were a visit was organised.
Prior to the arranged visit I received a call to ask if an earlier appointment would be possible. I agreed as I had no other arrangements. The day before I got a courtesy text message to advise my 13:00 appointment may be between 13:00 & 13:30. Fair enough I thought .
On the day I received a call at 13:45 to advise that arrival would be slightly delayed. Asking ‘how slightly?’ I was told another 45 minutes.
Having declined a family event so I could be home at 13:00 I was not impressed and frankly annoyed at myself for the courtesy I showed in being available for something I had after all initiated.
So the upshot being, if the company can’t get the 1st stage of a purchase right and are so inconsiderate as to only advise a 45 minute arrival delay 45 minutes after the original meeting time, what must the next stages of the process be like? If at 13:00 (the appointment time) you realise that you will be unable to arrive before 14:30 then why wait 45 minutes to advise?
I’ll spend my money with another supplier. Most likely one that a friend or colleague has recommended as opposed to the glossy Facebook and brochure brigade.

Such a simple process from start to finish. Employees were polite and professional and Vince who carried out the assessment and the fitting of fly screen door to my French doors was extremely professional and carried out the fitting efficiently producing a terrific finish.

Efficient admin, a very ‘soft sell’ initial visit with good advice provided; and a friendly, high quality installation (by Paul Coomber). Only not five stars because the company is very aggressive about early payment.

I requested a brochure which didn’t give you any meaningful information on costs and since then I have been bombarded every day - sometimes twice a day with calls - nearly 3 weeks now. I blocked the number and am still getting daily calls titled ‘Network Provider’ that I can’t seem to block. They are a pest of a company.

Thank you for your response I have e mailed in but I don’t think 30 plus calls count as ‘a courtesy call’

Alan R did a fantastic job with the fly screen. Would highly recommend him to anyone.

Quality, looks good and works well - so glad I have my insect screens fitted now! Fitter Julian was great - professional and great fitting skills.

Very helpful and pleasant and did the job very well.
Alan R

Great service from beginning to completion. Installation was very professional, smooth, reliable & it looks great

Excellent work, Alan R done a good job and answered all my questions I asked, very happy