Amazon.ca Bewertungen 

Ordered August 8, and have to wait until August 25 for my order. Slow as f u c k.

Their delivery services are horrible. No one follows the instructions to place it in front of apartment door. Some people have health issues and cannot carry large items up to their apartment, we can drag it in if it's in front of the door. We can take it apart and bring it in piece by piece. But not if it's all the way down in the mailroom, where we could get complaints. A lot of time is then wasted with customer service who doesn't seem to get the inconvenience their service places on people. I am going to stop ordering from Amazon, cancel my prime subscription and just get my stuff delivered to my doorstep by other companies. Amazon, you suck. :D

Horrible company that doesnt sell canadian products and even if they do everything either comes defective or breaks within the first week to month. Complete waste of time and money.

Amazon.ca turned into a scumbag website. While shopping on amazon.ca I was offered a Prime membership. I declined. Then at check out, the website offered Prime membership again, this time for 1 month free. I agreed. Days later, I see charges on my credit card. I called them asking why? The rep said, oh well, you used Prime membership for free before, so now you could not do that. I said, of course I could, the website offered that and I agreed. The offer did not mention anything about prior history of using Prime. So, the rep said - no. I asked how to delete Amazon account, she was very careful and determined to guid me through the process. Haha, what a great company! I will delete the account as soon as my 'free' Prime is over.

AMAZON due better, had an Amazon delivery today and they used intelcom/dragonfly as the delivery company, What a FAIL come is , my dogs were barking at the door and this delivery person Ajay was on the other side of the door barking like a dog back at them, intelcom/dragonfly, Amazon what A FAIL!!

My copy of "Project Hail Mary" was supposed to be delivered today, but it is now temporarily OOS. It's in stock on Amazon USA, but Canada just can't seem to get it in stock. If my copy isn't delivered by Saturday, I'm going out to grab it from Wal-Mart instead!

Bad service

Amazon business practises continue to decline. They now expect returns to be made using a qr code, where the returning company cannot issue receipts. If the item becomes lost or the person keeps the package, no refund is available and you have no product. If the item does make it back, Amazon is now waiting 30 days before issuing a refund. Not sure why they feel this is good customer service, as I have reduced what I buy there by 75%. Their only saving grace is the ability to purchase items that you can't always find in a store.

Amazon used to stand for customer obsession and convenience. Today, it stands for misleading listings, endless blame-shifting, and a total decay in business ethics.
​I placed an order based on prominent red text on the listing promising '3 to 4 days shipping.' Immediately after payment, the delivery timeline shifted to September 1st – September 22nd—a full month later. Promising days and delivering weeks later isn't just an error; it's deceptive practice.
​Because I relied on the timeframe displayed on Amazon's own site, I lost an entire day of work. Instead of taking ownership, Amazon customer support spent hours arguing with me and passing the buck to a third-party supplier.
​Here is the reality of Amazon's current business culture: they collect their cut, display misleading data to secure sales, and then completely wash their hands of the customer when things go wrong. Hiding behind third-party sellers while taking zero responsibility for what is published on their own platform is lazy, deceptive, and deeply disappointing.
​This experience was a sharp wake-up call. Amazon is no longer the default or the best option. With plenty of competing online platforms and direct-to-consumer alternatives that actually respect their buyers, I will be taking my business elsewhere.

Too many Amazon Canada agents are hateful over the phone but disguised as politeness, uneducated and don't understand how Amazon works, so they make up stories as to why you haven't received your order OR they will just hang the phone up on you. When you ask for their name and ID number, they won't tell you because they want to remain untraceable. Why the owner and investors of this company would hire people that can't speak proper english is beyond me since Canadians are beginning to close their Amazon accounts. One agent told me over the phone, she couldn't resolve my Amazon concern but she was very quick to encourage me to close my account. Another agent ask me for all my banking information and I told her "only scammers ask for peoples banking information". Amazon Canada employees want customers to be polite over the phone, yet they hang up on you when they can't resolve your Amazon concern.

TRASH! Where do you even start? I can't count how many times these sellers try ripping you off. They will sell you junk and when you go to return it they will force you to use Can. Post which has crazy high shipping prices. So these sellers expect you to give up and keep the product because returning will cost more. It's a little scam they do and Amazon knows it.

Support is trash and beyond horrible. They rarely help, take multiple people, they just use copied and pasted messages. They don't understand and just waste your time.

I pay for shipping and the stuff isn't on time yet they think I'm gonna just accept that? No if I pay for my item to arrive on a certain day it needs to be there unless there is bad weather or something serious.

Amazon delivery is getting worse and worse. I've been a prime member for many years and deliveries in the past year have been the worst ever.
Deliveries never follow instructions. I live in an older apt bldg and I have had many packages stolen due to drivers leaving parcels in the lobby or as they call it, mailroom.
I have indicated many many times NOT to leave orders in mailroom as they get get stolen.
I have called customer service so many times and getting refunded and they always ask if I included delivery instructions in my address and obviously I answered, yes!
If my pkg is placed in front of my unit door it never gets stolen. That is tge instructions I have in place for deliveries but the drivers dont always follow instructions.
Not that long ago you got refunded within a week or sooner if you recieve it as a credit.
Now it takes weeks for a refund. Customer service is a joke and totally unprofessional.
I had 7 subscribe and save orders that I just cancelled today due to these reasons.
From now on when I place an order, it will be a delivery date for a weekends only as I am always home. So when I get the notification YOUR PKG HAS BEEN DELIVERED PHOTO I can quickly run downstairs to retrieve it before it gets stolen.
So amazon can go **** themselves! They gave gotten so big today and the service is totally BAD!
Even the orders I get to the post office dont always make it either...really?? You guys SUCK!!!!

I am extremely disappointed with Amazon's response to a very serious issue.

For more than two years, we have repeatedly contacted Amazon regarding Emil Kassamali Salehmohamed Remtullah (Emil Rem). We provided extensive documentation, including court records and a complete dossier relating to my own case, explaining why we believe his public promotion on Amazon raises serious concerns.

My family and I are among the confirmed victims. There are at least three confirmed victims whose combined financial losses exceed CAD $1 million. Despite receiving detailed documentation and being made aware of these concerns, Amazon has continued to promote Emil Rem as a successful author and financial success story without addressing the information we submitted.

From our perspective, this is deeply irresponsible. Amazon is a trusted global platform, and seeing someone continue to benefit from that credibility after such serious concerns have been brought to the company's attention is extremely frustrating.

We are not writing this review lightly. We have spent years trying to resolve this matter through the appropriate channels, sharing documentation and asking Amazon to review the situation. Instead, our concerns have been ignored.

I sincerely hope Amazon will take these reports seriously, review the documentation that has already been provided, and ensure that its platform is not used to enhance the credibility of individuals whose conduct has resulted in substantial financial losses and ongoing legal proceedings.

Victims deserve to be heard. Large companies have a responsibility to carefully review credible reports when they are supported by documentation.

I hope Amazon will finally act.

I have Prime, and always enjoyed the next day shipping, one of the main reasons I pay for prime. But recently some orders have started to take longer, when specifying next day delivery. I hope this is not a new trend and it gets back to the 1-day delivery it promises (and that we pay extra for)

Why do we get Prime when it says next day shipping and now takes 2 days , Amzon is getting bad service...

I purchased 2 bottles of ONE A DAY 250 tablet complete multivitamin bottles for myself from Amazon Canada that I received yesterday.

Both bottles expire in 04/2027, that means the second bottle cannot be used safely before it gets expired in about 9 months.

I have been trying to contact Amazon Canada for over 3 hours yesterday & this morning for returning/replacing the second bottle online, by phone & their "call me back" feature, all were either unavailable or no good as I use a feature phone with no internet access.

I do not think consumers should be paying their money for multiple bottles of health supplements for personal use with such short shelf life & consequently giving us more potential health hazards than supposed benefits. And I think this is not a very fair or responsible marketing practise of health related products in Canada by Amazon.

I feel that Amazon Canada customer service/help centre is becoming increasing inaccessible & much more consumers unfriendly towards non tech savvy people.

I am hoping someone can help me deal with this quite ridiculous short expiry timeline issue on a health supplement product & my 3 hours+ failing attempts on a refund/replacement of 1 bottle of these at Amazon Canada.

The worst customer service on the planet! I have asthma, and ordered an expensive air purifier to help battle the wildfire smoke in our city. Due yesterday, I was PROMISED by Amazon it would arrive by end of day. PROMISED. No delivery, and none again today. I ended up in the hospital, and will never again order from this wretched company!

Honestly I use to love Amazon but since the delivery is made by Intelcom I have experienced many delivery issue. I live in a remote area and often ordered my lifep04 battery and very important stuff for my Compfort in the woods and everything was perfect before intelcom arrives almost all my orders contain important stuff like battery or solar equippement and now this is a pain in the ass to get them to my adress. I have cancelled my prime membership because it is not a prime delivery service. Honestly I will delete my Amazon account when I get my refund for this still late order

When a company grow too big like Amazon everything goes out of control and service go wrong

It is the beginning of a slow fall for Amazon unfortunately

Ordered a shirt from one of Amazon.ca's partners. (MAGCOMSEN)
Order was canceled without any reason after 10 days.
Item in question is still available on the site.
Amazon.ca makes it impossible to contact the seller or leave a reasonable complaint in their product review section. They say it can only be about the product, not the seller.
Before i purchase from one of their "sellers" i want to be able to check customer service reviews, similar to what facebook marketplace does.

Well today I got a great surprise. I was disappointed yesterday because of a promised package was not delivered, but today I got all of them! So for today I am very happy. They still need to work on their delivery services and their A I. though