Alcura UK Bewertungen 

Delivery was timely snd professional.
The online instructor was excellent. It was clear and answered all my questions.

Allison, the Alcura nurse assigned to train me and my partner Sue in using a pen based injection device, was kind, caring and patient. She took time to ensure instructions were clear and understood and that we were completely comfortable with the procedures. I have no hesitation in recommending Alcura if Allison is typical of their staff.

We honestly couldn’t ask for a better home care nurse for Imogen than Sheetal.

Imogen is non-verbal and autistic, so building trust and a relationship with her isn’t always easy, but Sheetal has been absolutely amazing from the very beginning. She always takes the time to interact with Imogen, includes her in everything she is doing and makes her feel comfortable and safe.

The biggest compliment I can give is that Imogen actually waits at the window for Sheetal to arrive. 🥹 For a child who can’t tell us how she feels with words, that says absolutely everything.

Sheetal is kind, patient, caring and genuinely takes the time to understand Imogen as an individual. Knowing that Imogen is so comfortable and happy with her makes such a difference to us as a family.

We are incredibly grateful to have Sheetal looking after our girl. She is a credit to the home care nursing team and deserves every bit of recognition. 💜

The nurse Sarah Exworthy kept in good touch with me as to time/ date of my appointment.
She taught me what I needed to know in a patient way, and gave me the confidence that I needed to self administer the medication that I have been prescribed.
Sarah gave me the time and opportunity to ask any questions.
I’m most grateful!

Beställde en skintag remover för 199kr fick en trasig och en räkning på 400kr. Dom går inte o få tag i. Försökt maila men får att mailen inte finns.
Så en liten varning jag gick på det hoppas ingen annan går på samma bluff. Det står dessutom att det tar 3-7 arbetsdagar jag väntade i 24 dagar

Noone is ever there to answer the phones! After hanging on and listening to Muzak and being told how important my call was , I was then told I would be called back. Never happened. This was in connection with my chemo treatment!

I had the pleasure of meeting John Goldie today, who travelled a long way to provide me with training on my Accofil stem cell injections. He took the time to explain everything clearly and demonstrated how to administer the injections, making sure I felt confident and comfortable before he left. John was incredibly friendly, kind, and professional throughout the visit. He was patient with my questions and made a (potentially) daunting and unfamiliar experience feel straightforward and reassuring. His knowledge and compassionate approach was greatly appreciated. Thank you, John, for your excellent care and support!

Sheetal was fantastic. I was extremely nervous and she put me at ease. She is calm, professional and kept me distracted so I didn’t end up in a stress spiral. Crohn’s pain and trauma from previous Humira injections meant I’ve never injected into my abdomen. That was until my last session with Sheetal today. Thanks to Sheetal, I’m now confident and unfazed when administering my medication.

I have waited for a while for my hospital to dispense my medication. Alcura advised when I could take delivery and the date taken the delivery was A1

John from Alcura was very professional, knowledgeable and put me at ease. As this was the first time I had to inject myself with medication for my migraines. I would highly recommend John he was a very warm and friendly person and he reassured me telling me know question was a silly question and I could give him and the team a phone call at any time. Thank you John for your kindness and reassurance.

Very pleased with Sarah Exworthy. She was clear with everything we done. Made my injection very easy.
Many thanks
Tony Pullen

Medication has always been delivered on time and Sheetal visited me on 3 occasions to guide me on self injection Skyrizi . Sheetal was brilliant . She always kept me informed of arrival times and any delays due to traffic. We had some great little chats and I always looked forward to her visits. A very professional friendly lovely lady, thank you .

If your hospital offers home delivery from this company REFUSE IT for the following reasons:-
1. Customer service rings you from a variety of phone numbers not the company’s main one.
2. I’ve yet to speak to a staff member whose first language was English.
3 There delivery vans do not have satnav so hope your driver has a recent phone.
4 Customer service is fine if you speak Urdu!!!
5 Don’t expect to get to speak to anyone in management there all unavailable and non contactable.
6. It’s Alcura policy to leave delivery’s till the last minute, you can get it delivered to your local pharmacy but the customer is expected to do all the running around to achieve this !!!

If I could give them zero, I would. They make mistakes over and over again they don’t seem to learn from their mistakes or put procedures in place to avoid them happening again. I am on a Delivery every three months and I’ve been on the same dose of medication for years and yet every three months I have to contact the company because I’ve run out and then they deliver either way too much consumables or nothing at all, so I can’t administer my injection. I’ve made formal complaints before and nothing changes. I wish I could go to another company but I can’t. They have made me miss my medication and so side-effects because it’s late. It is bad enough having the condition I’m having this medication before without all this inconvenience and stress.

My son has been receiving fortnightly injections of ‘burosumab’ for his XLH since he was 2 years of age, with help from Alcura.
I cannot begin to say how grateful I am for every individual within Alcura that has seen my son, or who we have had contact with. Everyone is professional, but also so nurturing and friendly. The communication I receive is fantastic, from everyone. The whole company are so reliable.
Leandro, my son’s nurse is incredible. My son feels so comfortable and confident around him, due to his gentle nature and nurturing personality. It is so clear how much Leandro cares for his patients. I am so grateful he is my son’s nurse, he is truly amazing.

Initially by deliveries from Alcura were average, they are now decidedly bad.
Given a delivery time of between 11am & 1pm it was then changed to between 1pm & 3pm at short notice.
I have now lost a day's pay and still no sign of my medication being delivered.

I've just started my new medication, the nurse assisting me was called Allison and she was absolutely brilliant.

Sheetal was professional, friendly and allowed enough time to explain and answer my questions

Very professional and courteous visit from Sarah Exworthy.

I had the AMAZING Sheetal, who was a ray of sunshine, come over to my home yesterday to teach me how to administer the injections before my stem cell donation.
She was so kind, gentle and really informative and put me at ease!
Thank you Sheetal🩷