Al-Murad Tiles Bewertungen 

Always delivering broken tiles / problems with their packaging

Brought2 lot of tiles from here now
Got a price from tops tiles for floor tiels who gave a price of over 700 and Al-Murad Tiles gave a price of 325 and just boight tiels for tiels fro me hall way for 275.
Great value and great staff

I ordered tiles from Al-Murad, but unfortunately five boxes (25 tiles) arrived completely broken. When I first went into the shop to report it, there was some doubt about the damage and I was asked to bring the tiles back.
Later, I was put in touch with a lady called Debs, and I can honestly say she was excellent. She was very polite, understanding, and trusted my explanation straight away. Debs immediately arranged for replacement tiles to be delivered to my home the very next day, which helped me finish my project on time as my kitchen installation was already scheduled.
I want to give special credit to Debs for her professionalism, kindness, and quick action. She turned a stressful situation into a positive experience. Thank you, Debs.

Visited the Blackburn shop today and unfortunately spoke to a man tapping away on his computer who showed no interest in us whatsoever.
Asked for some advice on options for our bathroom tiles. Firstly he didn’t even look up from his computer. When he did we were met with ‘Just let me finish this’
After 10 minutes of walking around browsing having zero response from him we decided to leave.
We made eye contact as we walked out of the door and no response….
Very very poor customer service.
Visited another local tile shop who were interested in helping, and placed our order with them.
Disappointing!

We visited Al Murad a couple of times and each time we received help, advice and great customer service from Volney & Raj. We appreciate their help selecting our tiles and we brought some items from one of their Bathroom suppliers, all at a good price. Easy to park outside this branch too. Our bathroom now looks great.

Went to the shop a few times and volley has helped on each occasion
I can't thank him enough he has been a top guy thank you again 👊

We placed a large order of white and black tiles with Al-Murad. Upon opening the black tile packages, we discovered that the tiles were damaged throughout, with broken corners on all tiles. The packaging was clearly inadequate, consisting of only a single layer of cardboard.

The tiles were opened when our builder was ready to install, at which point the damage became apparent. This fell outside the 48-hour reporting window, a condition that was not clearly communicated at the time of purchase.

As a direct result of this issue, we were forced to purchase replacement tiles from an alternative supplier, doubling the cost of the order. Photographic evidence of the damage is available.

Given the clear failure in packaging and the resulting financial loss, we expect appropriate compensation and a formal response addressing this matter.

Just wanted to place on my experience while buying my bathroom from Al-Murad in Liverpool.
Very friendly but professional service and it's been a while since my purchase but we have been busy, and back to the shop to to add a en-suite to our bungalow.
We were help by two gentlemen but mostly by Sin.
Excellent gentleman and thank you, highly appreciated and recommended.

Very helpful

Such a pleasant, easy shopping experience with a wonderful selection of tiles, and extremely reasonably priced.

Irfan Patel was an exceptional sales associate, helping me with advice, guidance on appropriate tiles for my new bathroom renovation.

I will be back for my kitchen, utility and outdoor patio tiles, and highly recommend to all!

Thanks so much again.

i have purchased tiles and all bathroom furniture from , this company is not good , do not buy anything from here , they use third party company for delivery service , you will not get items on time , nightmare , my work was on hold for 8 days in winter weather .

i request every one do not go in any almurad stote in uk , do not buy

Poor quality stone and poor quality customer service

The worst countertop company in the world

I selected a granite slab from images they sent me and paid my deposit.
After paying the deposit i was informed that they'd sent me images of slabs that no longer exist and i would need to pick something else.

I selected a different slab that i didnt like as much as that was all they had to offer. When they came to install, the slab broke apart, smashing my new door frame and putting a whole through my floor.

They then offered me a 3rd slab that i didnt like. I had multiple conversations with a guy called Moosa, who shouted, talked over me and didnt listen to what i was saying.
Just insisted that i had to take what they offered.

They've now said that they won't offer any compensation, despite smashing up my house, causing significant delay leaving me without a kitchen and having to deal with their unprofessional customer service.

If i hadn't already paid in full ahead of the install, i would go elsewhere. Instead i'm stuck with either slabs i don't like or nothing.

I'm soooooooo disappointed with these clowns.

Wow went to visit the store in Doncaster today needing some advice for suitable wallpaper for my kitchen…what a rude ignorant man I was dealing with then when I asked for a cut off sample “using my manors”again rude & ignorant as if I was asking him for the world made me feel so small I’m guessing because I didn’t purchase anything….absolutely terrible service not to mention the prices

We had a kitchen quartz work top measured and fitted by Al Murads. There was no wait the measurements were perfect fit when they came. Fitters were very pleasant and were willing to answer any questions I had. Product is beautiful, easy to look after and an excellent investment on my home. Highly recommended

Fabulous service once again from Sal & Was at Al Murad Preston!
We live in Cumbria & this is our nearest branch.
We wouldn’t to be honest go anywhere else despite the distance.
They definitely go out of their way to meet your requirements & are both really helpful & polite, nothing is too much trouble. We can definitely recommend this branch of Al murad for services, quality & price.
Mr & Mrs Coleman

So helpful and great service.
Volney went out of his way to help me. Would definitely recommend!

Absolute joke this place waiting 2 weeks for tiles after paid for them, guys in the shop don’t know what’s going on, always saying delivery take 5 days and they will here this week.

The staff at this store con you it buying more tiles an adhesivie assuring you they can be returned when you have completed the work regardless of the 30 day policy.
I would not recomend if it was the only tile supplier in Wakefield or the UK
Dishonest company.
Reported them to West Yorkshire tradinging standards for their dishonest selling tactics.
Another tile company will now get my business for my other 2 bathrooms.

Went to their Parkgate store as one in Barnsley you disturb the staff who are washing their cars or on the phone to mates, found tiles we liked, just after we left I popped back in to ask if they're in stock "yes" was the reply, went and looked elsewhere but decided on the tiles we'd seen, went in today and said I want x4 boxes and was told "no chance" I asked why and he said they needed ordering, I pointed out less than 24 hours earlier he confirmed they were in stock and apperently I asked about size of tiles, said no we asked that before we left and I came back a few mins later and asked, apperently I misunderstood, do you have in stock? Yes! What is there to misunderstand, I will never step foot in one of their shops again (which are always empty) should've walked out yesterday when we asked about a tile we'd seen online and he said they have too many tiles to know where they were and to go and look (we never found it) i hope they go bankrupt then their staff can sit in barber shops doing nothing all fay instead, at least they won't annoy people.