I had an absolutely fantastic experience at Vauxhall Advanced Romford. Ben, the salesperson, was incredibly polite, helpful, and friendly throughout the whole process. He made everything so easy, and... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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I had an absolutely fantastic experience at Vauxhall Advanced Romford. Ben, the salesperson, was incredibly polite, helpful, and friendly throughout the whole process. He made everything so easy, and... Mehr ansehen
Unternehmen hat geantwortet
Advance Vauxhall had an easy to use website with useful filters to allow a focused search. Soon found a car which suited my needs. Rang the sales team, put a returnable £99 deposit to reserve the v... Mehr ansehen
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Mr. Sunil Ricky the best sales person. Very effefficient, reliable and dedicative to work. Customer friendly. We will recommend him for his superb job at Vauxhall to buy any used or new cars. We... Mehr ansehen
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Honestly, getting hold of customer service was far harder than it should have been. There aren't any obvious phone numbers on the website, and when you eventually find one and call, the automated... Mehr ansehen
Unternehmen hat geantwortet
Visit Advance Vauxhall in Berkshire, Buckinghamshire & Hertfordshire, established dealership and servicing specialist. Explore our website to browse through our stock and discover our full range of offers. Get in touch today to discover the benefit...
Farnham Road 87-89, SL1 4UN, Slough, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 77 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Joshua was professional, knowledgeable and helpful. The entire process was completed within 3 days and very user friendly. As I hadn’t driven a hybrid I had many questions which Joshua answered fully and with patience. A previous recent experience of being a woman buying a car had been most unpleasant and I am happy to say that my faith has been restored thanks to Joshua.

Antwort von Advance Vauxhall
Have been dealing with Shaq regarding a new car . He is very experienced and professional , highly recommend him

Antwort von Advance Vauxhall
Unfortunately, my experience was extremely disappointing from the moment I arrived. I had a booking confirmed and turned up at 8:45am as arranged, but the receptionist immediately dismissed me and claimed there was no booking. The way she spoke to me was very rude and patronising, and she was making strange facial expressions while I was simply trying to explain that the appointment had been confirmed.
When I politely asked if she could check again or help me find another available time or date, her attitude became even worse. Instead of trying to help, she abruptly asked why I had even bothered coming and questioned why I hadn’t driven 90 minutes to the dealership where I originally bought the car. The tone was incredibly unprofessional and felt completely unnecessary.
The situation escalated further when she began snapping at me while I tried to explain the issue with my warranty. She bluntly told me she wasn’t interested in hearing about my warranty and dismissively said that Peugeot had nothing to do with Vauxhall. The whole interaction felt hostile and unwelcoming, and I left feeling frustrated and quite shocked by how poorly I had been treated.

Antwort von Advance Vauxhall
Visited Yesterday for Mokka Airbag recall. Pleasantly surprised.
Friendly efficient fast professional.
Only drawback was lack of customer parking, but adequate. Think this was a 4.5 experience at least.
George PS

Antwort von Advance Vauxhall
My car gone wrong 4 time in less than a year of buying a car from Romford branch.
The hand break went and left me with no car for three weeks
I made a formal complaint to head office and was given the car within a couple of days courtesy car that is why they repaired my car. Then supposed to have serviced it at the same time free of charge and give me free comments from Chris Wood sales manager and Peter White sales manager both lied to me as when it was delivered back to me it was very dirty and not cleaned and no comment which was supposed to have been free as a goodwill gesture and put petrol in the car again was lied to. Even though I have emails from Chris Wood dated the first of the seventh 2025 so I’ve waited a long time for these car matts an and service voucher I’d be able to get it right. The service they give here is disgusting. That okay? Sending you a car and making a commission but they’re after-care needs working on managers need to be sacked as they lie to customers. Don’t get back to you and just ignore you. I have voice records emails all proving that they do not respond and lie, avoid garage at all cost. Go to a different branch as this branch just lie to you and take your money avoid Chris Wood and Peter White as they’re just compulsive liars

Antwort von Advance Vauxhall
Vauxhall High Wycombe
Carly is an amazing member of staff. She is very friendly, informative and helpful. Always there to answers calls and keeps me updated when my car is in for a service or MOT. The team are extremely lucky to have her there. Thank you

Antwort von Advance Vauxhall
Do not get no car from this place the the cars have already been use they also come with a lot of problem that will need to be fix in the future that cost so much money they are verry rude and unhelpful they will lie about the fault of the cars makesing you claim on ur insurance just save time and money DONT GET A CAR FROM HERE ADVANCE VAXHALL ROMFORD

Antwort von Advance Vauxhall
Brilliant service from Joshua, I’d like to recommend him brilliant advice, has made a brilliant experience with my first car,

Antwort von Advance Vauxhall
Other bad experience with advance vaxhall Romford. I had problems with my car which was created by advance vaxhall because they don’t do them properly job.
Then I returned my car in advance 10/11/2025 that time my car had two issues. I explained this problem with manger Peter and his service advisor Arjun.
They returned my car 15/01/2026 during 2 and half months later. When they returned me I asked the Service advisor Arjun my car all problems are now fixed. He answered me. Yes all problems are fixed. I bring back my car and I arrive my house. My car has same problem showing me. And I open the bonnet to check then I seen my passenger side headlight is broken. I called the branch I explained all. The manager told me bring back the car. I returned the car advance vaxhall Romford 16/11/2026.Manger Peter
Email me to meet with him. I went 09/02/2026 he told me I need to pay again for the same issue my car. I paid 1900£ 1st time 2 time 500£ total 2400£ for my car same problem I showing them before.Now mr Peter want me again I will pay. Mr Peter told me he doesn’t damage my car headlight but when I gave my car advance the niranjan adviser checked and took pictures all and gave me workshop check list showing that my car have no damage. When I told mr Peter my headlight is damaged he ignored me they are not damaged my headlight.
Really they keep my car 3 months and they want money again for my car same problem
I complained with this many times with Chris wood unfortunately the chirs wood and manager Peter doesn’t care the customer issues . He just want money. Also when I went advance mr Peter atitute was not as a person of branch manger. I recommend if your car have issues go other service centre not this service centre. Also unfortunately my car is still advance vaxhall Romford. I don’t know when they will give me back my car . It’s already 4th months has been pass with advance

Antwort von Advance Vauxhall
Pleasant ,helpful, explained everything thoroughly

Antwort von Advance Vauxhall
I am posting this review to document my experience with the Hemel dealership in relation to service standards, communication, and outstanding refunds, with reference to my consumer rights.
I took my vehicle to the Hemel dealership on 6 January, dropping it off at 9:45am due to a fault. I was not contacted until 3:30pm, when I was informed that the warranty company had been emailed. I was advised that because the repair cost exceeded £2,000, authorisation from Snows was required, but this could not be completed that day as the warranty company had been contacted late.
I was advised the vehicle required a replacement steering column, coolant sensor, and throttle response sensor. I was informed the vehicle would not be released without payment of a diagnostic fee. The original fee of £175 was reduced to £75, which I paid.
The warranty was approved the following day. I was advised verbally that the £75 diagnostic fee would be refunded, and the repair was booked for 20 January. No refund or communication was received between 6 January and 20 January.
On 20 January, I dropped the vehicle off before 9:00am. I received no updates during the day. I attempted to call at 4:15pm, but the call was not answered. At 4:50pm, I was contacted and informed the vehicle was ready for collection. Due to the short notice and the dealership’s stated last collection time of 5:00pm, I asked whether delivery could be arranged, which was declined. I was advised I could collect the vehicle by 5:30pm, otherwise collection would need to take place the following day.
I arrived at approximately 5:20pm. At that time, I was advised that wheel tracking was required due to the steering column replacement, but that this would need to be carried out elsewhere as the dealership’s equipment was not suitable. As the tracking was required as a direct result of the repair, I queried whether this cost would be covered. I was advised this would be checked and that I would be contacted. I also raised the issue of the agreed £75 diagnostic refund, and was again advised this would be addressed.
Since that date, I have received no contact from the Hemel dealership.
I contacted 01753 744844 on 23 January and was advised the head service manager would be emailed and that I would be contacted. No contact followed. I called again on 29 January and was advised I would receive a callback, which did not occur. On 2 February, I attempted to call again, but the call was not answered.
Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill, within a reasonable time, and with clear and transparent communication. I do not believe these standards have been met.
As of today, the following amounts remain outstanding:
£75 diagnostic fee refund
£35 wheel tracking cost
This review is submitted to formally document the timeline, lack of communication, and unresolved refunds.
Patrick went above and beyond to support me, despite the challenges I faced in getting a car. I would highly recommend asking for him if you want an agent who genuinely listens, focuses on what you need, and is willing to go the extra mile.

Antwort von Advance Vauxhall
Warranty repair..
I’d like to say I’m happy I am with the repair service I’ve received from your dealership today the ease of booking the communication throughout has been fantastic I recently brought the car and it had an issue with the massage seat and the under tray wasn’t secured although these are annoying issues having just brought it the fact that you’ve taken ownership of the issue and resolved this for me is such a positive customer experience the issues were fixed quickly and efficiently and even other problems like the brakes were addressed and fixed free of charge which is so impressive the car was even cleaned and valeted upon collection again at no cost you’ve gained a repeat customer thanks again

Antwort von Advance Vauxhall
I had a great and attentive sales rep help me with my query. Thanks to Martin Diep’s great attitude he helped me test drive and sort purchase of my car really quickly. If you’re in the market for a second hand vehicle, Martin and the team are a good bunch to visit.

Antwort von Advance Vauxhall

Antwort von Advance Vauxhall
When I go to buy a car, the first thing I require is a non pushy salesman. Martin certainly fitted that requirement. He was patient and never made us feel pressurised. We were offered a test drive which he explained everything about the car. Happily we bought the car and yet again on handover every last detail was explained. Thank-you Martin for your help.

Antwort von Advance Vauxhall
Martin Diep; a Motability Specialist was extremely helpful At Advanced Motors Watford & After sales service was good

Antwort von Advance Vauxhall
Ricky Sunil was very polite and helpful he solved the issues we had registering the car.

Antwort von Advance Vauxhall
I visited the Vauxhall branch in Romford and was greeted by a very warm welcoming and friendly sales advisor, who goes by the name of Josh Sumner.
From start to finish Josh provided us with outstanding customer care. He went above and beyond to make sure that all of our needs were met.
His knowledge, professionalism, patience and customer care were second to none.
As a result I had no hesitation in placing my new car order.
He was even kind enough to take us on a test run.
A huge thanks to him.

Antwort von Advance Vauxhall
Usually when dealers persist in ringing you 2 and a half years into a 4 year deal to upgrade your car it makes you think they have something to offer you in terms of a deal of some sort.
Advanced Vauxhall in Watford have zero , nothing to offer at all , don't bother always hated Vauxhall's but somehow ended up with one thought I'd give them a chance.
You sell bang average family cars that do everything it says on the tin , nothing more you need to be a bit more humble you are Vauxhall not Audi , BMW or Mercedes.
Far too expensive good luck selling Corsa's for 24k

Antwort von Advance Vauxhall
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