I ordered an Ercol sofa locally after a disappointing experience with a well-known National retailer. When ordering I was advised of a 12-14 week wait and although it was 17 weeks before I received th... Mehr ansehen
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Das sagen Bewerter
We popped into woods furniture at castle point in Bournemouth for a look and ended up purchasing a beautiful table and bench set, the two ladies in the shop were so friendly , chatty and helpful. The... Mehr ansehen
The delivery team of Mark and Craig were very efficient ,polite and helpful with the delivery of our Guest Bed and two mattresses and showed us how they all fitted together.They took all the packaging... Mehr ansehen
Furniture delivered nice and early in the day. Mark and Macauley were very polite and respectful of our property and placed everything where we wanted it. The whole experience was very pleasant and t... Mehr ansehen
Unternehmensdetails
- Möbelgeschäft
- Schlafzimmermöbelgeschäft
- Gartenmöbelgeschäft
- Küchenmöbelgeschäft
- Geschäft für rustikale Möbel
Vom Unternehmen geschrieben
We are a Homewares and Furniture retailer based in the beautiful South West of England in the county town of Dorchester. With a huge range of different styles and designs on offer, across a variety of dining, living and bedroom collections, and a selection of home accessories, we truly believe we offer something for everyone.
Kontaktinformationen
High East Street 34-35, DT1 1HN, Dorchester, Vereinigtes Königreich
- 01305 262666
- sales@woods-furniture.co.uk
- woods-furniture.co.uk
4,7
Hervorragend
2589 Bewertungen
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Hat 88 % seiner negativen Bewertungen beantwortet
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First class service throughout
Communication, delivery time, quality of product(s) - ALL FIRST CLASS.
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Mr Mansfield
Thank you for your review.
We're really pleased to hear how much you enjoyed your experience with us here at Woods.
We hope to be able to help you again in the future by delivering another first class service!
Kind regards
Paul
The Woods Team
Fabulous service from all staff at…
Fabulous service from all staff at Woods but especially Eliza. She helped us decide on our sofa, not an easy task with all the choices. Very patient with us and explained every detail about the process and extra protection, stainguard, if required. Eliza kept us up to date with delivery times. We loved it so much we went back and ordered two accent chairs with Eliza. Super helpful and friendly staff. Excellent quality furniture with great care taken when delivered and put together by the team. Highly recommend. Bonus it was all in the sale.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Emma
Thank you very much for your fantastic review!
I have passed on your feedback to Eliza, who was more than happy to help you with your new sofa choice and also to be able to provide you with your accent chairs when you came back to the store.
Our delivery team are always pleased to be able to help with any furniture assembly required and are really appreciative of your kind words.
We are looking forward to seeing you again for any future furniture requirements!
Kind regards
Paul
The Woods Team
Very happy with the sofa I purchased…
Very happy with the sofa I purchased from Woods Furniture. Kelly was extremely helpful in giving me advice on the style of sofa which would best suit my
needs. A pleasant experience all round.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Mr and Mrs Ottley.
Thank you for your kind review. I have passed your feedback on to Kelly who was delighted to have been able to help you with your sofa purchase.
I hope you continue to enjoy your new sofa for years to come and we look forward to seeing you again in the future for any further furniture needs that you may have!
Kind regards
Paul
The Woods Team
Great service from the team at Woods Furniture
Massive thank you to Woods for the service we had with our sofa delivery. Andy and Mark were the delivery guys who brought the sofa up 2 flights of stairs on an extremely hot day. Also a big shout out to Sennen in the Dorchester shop who was very knowledgeable and professional. Certainly a five star review for these guys.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Mr Lewis
Thank you for your kind review, I'm really pleased to see that you're happy with your sofa and the service you have received from the team here at Woods Furniture. I have passed your feedback on to Andy, Mark and Sennen, and they have all said what a pleasure it was to have been able to help you with your purchase and delivery.
Kind regards
Paul
The Woods Team
Friendly knowledgeable staff
Friendly knowledgeable staff. Nothing too much trouble - moved different chairs about to help us understand what was the best match for the table
Lovely shopping environment.
Not five stars because the displayed price was an error and they did not honour it.
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Michelle
Thank you for your kind review.
We're really pleased to see that you enjoyed your experience, the sales team were happy to help you make your choices with your new furniture to get the best match possible!
Kind regards
Pual
The Woods Team
Mark and Tristan delivered my sofa
Mark and Tristan delivered my sofa. They were incredibly polite, well mannered and took great care when bringing the sofa into my home. 10/10 thank you!
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Maria
Thank you so much for your review, it's great to hear that Mark and Tristan could help you with your new sofa delivery. I have passed on your feedback to them and they were truly happy to hear your kind words.
We hope you enjoy your sofa for many years to come and look forward to seeing you again soon!
Kind regards
Paul
The Woods Team
Cannot fault in anyway
Cannot fault in anyway , store service is extremely helpful. Delivery is excellent much quicker than expected and quoted , follow up customer service has been more than I could have wished for
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi NW
Thank you for your kind review.
We're really pleased to have been able to help you with your purchase, from our store all the way through delivery and our customer service team following up with you!
Kind regards
Paul
The Woods Team
Amazing service and love the table we…
Amazing service and love the table we ordered. From ordering to delivery it was a smooth and quick service.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Emily.
Thank you so much for your great review.
We're really pleased to have been able to provide you with such an amazing service and even more so to hear how much you love your new table! We hope you will continue to use us for your furniture needs for years to come!
Kind regards
Paul
The Woods Team
Great Communication and a follow up…
Great Communication and a follow up call to check all ok.
Great produce also.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Claire
Thank you for your kind review.
We're very happy to hear that you like your new furniture. We strive to make all of our customers journeys as smooth and simple as possible, from deciding on your new items through to the call to make sure you're happy and everything went well!
Kind regards
Paul
The Woods Team
READ SMALL PRINT BEFORE PURCHASING
I purchased a large piece of furniture which doesn't look great in the room. I want to return it but have been told that it's not possible as it's been assembled. This goes against Consumer Contracts Regulations 2013. Very sneaky and illegal of them.
Read the small print before purchasing anything from this company.
3. Juni 2026
Bewertung ohne vorherige Einladung
Helpful prompt service
Helpful prompt service. Delivery service excellent with good updates on delivery times and dates.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi M.F.F,
Thank you for your kind review.
We're pleased to hear that you found our service helpful and prompt, and that you were happy with the delivery experience. Keeping our customers informed with accurate delivery updates is something we strive for, so it's great to know this made a positive difference.
We appreciate your feedback and hope to be of service again in the future.
Thank you,
Emma-Louise ,
The Woods team
Karen was fantastic
Karen was fantastic! Faultless service form start to finish. With great quality!
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Ed,
Thank you for your wonderful review.
We're delighted to hear that Karen provided such fantastic service and made your experience faultless from start to finish. We'll be sure to pass on your kind comments to her.
It's also great to know that you were pleased with the quality of your purchase. We truly appreciate your feedback and look forward to helping you again in the future.
Thank you,
Emma-Louise,
The Woods Team
Good local company
We have used Woods in the past and always received good service. This time was no exception. Staff helpful and friendly. Delivery on time, furniture unpacked, and packing materials taken away, which is always helpful. A good local firm, and well worth supporting.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Susan,
Thank you for your continued support and for taking the time to leave such a lovely review.
We're delighted to hear that you've consistently received good service from us and that our team was helpful and friendly throughout your recent purchase. It's great to know that the delivery went smoothly and that our delivery team could assist by unpacking your furniture and removing the packaging for you.
As a local independent business, your support means a great deal to us. We truly appreciate your kind words and look forward to serving you again in the future.
Thank you,
Emma-Louise ,
The Woods Team
Super-slick service
Fantastic service from Eliza. Phoned about some bar stools on the Monday, pictures allowing me to colour-match sent right away. Paid same day and items delivered within 48 hours. Very efficient, courteous and items were perfect, all at a very fair price. Would use again.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Dr Andrew Mann,
Thank you for your wonderful review. We're delighted to hear that Eliza was able to help you find the perfect bar stools and provide the information you needed to confidently colour-match them.
It's great to know that the ordering and delivery process was smooth and efficient, and that you were pleased with both the quality of the items and the value for money.
We really appreciate your kind words and your recommendation. We look forward to helping you again in the future.
Thank you
Emma-Louise,
The Woods Team
Excellent customer service
Excellent customer service, kept informed of when delivery would take place even giving us a one hour notice of arrival, absolutely love our corner dining chair. Would use this company again. Even called a few days later to see if everything was to our satisfaction.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi
Thank you for your kind review, I'm really glad that you love your corner chair and that the one hour pre-delivery call was helpful.
We hope that you will enjoy your corner chair for many years to come.
Kind regards
Paul
The Woods Team
The company are great
The company are great, let down by their couriers but really friendly, answered the phone and did all they could. Lovely product, easy to put together. Very pleased.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Gabrielle
Thank you for your review, I'm really sorry to see that you were disappointed with the delivery service, but really pleased that you love your new furniture, that it was easy to assemble, and that you are really happy with it.
We hope to see you again in the future!
Kind regards
Paul
The Woods Team
3 consecutive damaged orders
I ordered a bench. It arrived in damaged packaging, obvious knife cuts on the end. The bench was damaged but I agreed to pack it up and send back for a replacement. Replacement arrived, packaging was even more damaged, bench was damaged. I agreed to send back if a different courier was used. This was agreed. Third bench arrived, damaged packaging, the bench was damaged, but same courier was used much to my frustration. I needed the bench for an event at home. I contacted the company again and said that I would keep the bench if they could give me a significant discount for all my inconvenience. In truth I asked for them to give it to me, but of course this was rejected and they offered a 17% discount, just covering their postage. I said that as l needed a bench, that I would repair it, but advised that they give me a better discount given the poor experience and inconvenience. This was rejected. So…absolutely no interest in the customer’s journey, just covering themselves.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello KI
Thank you for your review.
I am really sorry to see that your experience with us was not as we would have hoped and can only apologise sincerely for the chain of events that you have experienced.
While we made every effort to request that a different courier was used for the delivery of your third bench, unfortunately this was not possible on this occasion.
Kind regards
Emma Louise
The Woods Team
Andy and Mark from the delivery team…
Andy and Mark from the delivery team professionally delivered our furniture. They were prompt, respectful and courteous.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Ian
Thank you for your kind review.
I have passed your comment onto Andy and Mark and they are really pleased that they could help you with your new furniture.
We hope you continue to enjoy your furniture for many years to come.
Kind regards
Paul
The Woods Team
Office Chair
I had my eye on this chair for sometime, I bought it and it was delivered in a few days and it is everything I wanted it to be. It is beautifully made and the tan leather is gorgeous, cracking product from an excellent company, Woods even called a few days later to see if everything was ok with the chair and delivery. Very Pleased
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hi Mr Fish
Thank you for posting your review, I am really pleased to see that you are happy with your new office chair and that you have enjoyed your experience with us.
I hope you continue to enjoy your chair in comfort for years to come.
Kind Regards
Paul
The Woods Team
We were made to feel very welcome by…
We were made to feel very welcome by Sam who was friendly and helpful. He was knowledgeable about the choices available which made decision making that much more straightforward.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Woods Furniture
Hello Mr Lloyd-Jones
Thank you for your kind review, I have passed on your feedback to Sam who was really pleased to be able to provide the advice for you to make your decision.
We hope to see you again soon!
Kind regards
Paul
The Woods Team
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