William George Bewertungen 

Final update. Disappointingly Tat!! Waste of money, time and effort.

5 toasters all broken. 3 kettles all broken 3 microwaves at least 2 broken, no heart to check the other Several irons 4 broken others defective. (3 salvaged) Bin filthy as used with dents on lid....blah blah blah....

its high volume of damaged unsalvaged goods as other reviews.

Easy to use website
Easy to bid
Easy to follow auction

However, after confirming my address for consignment delivery and stating the correct address on the form, the consignment has been shipped to another address.

I only realised when I looked to track the delivery (which also shows no information)

No idea of timescale for delivery.

Just to clarify my original comment above and response below. I did not provide any incorrect details. However it appeared incorrect on the delivery ticket. Admin error. If I had not noticed, this would have been a bigger problem. RESOLVED

Driver good. Friendly and helpful when delivering.
Admin good. Friendly and helpful on telephone.

Goods? Not so sure.... ideally grading pallets ABC clearly on manifest would be helpful. I may have missed it. Fair bit of spares and repairs or seriously over used dirty items. Based on other reviews, I would say part with your cash wisely.

Score remains 3/5 for overall including goods.

I purchased one pallet of items of almost £1600. Customer service was great, all went smooth. Unfortunately I am deeply dissapointed that 90% of my items are...completely damaged. I agreed that there might be faulty items but as advice you should as the retailers to have a lover percentage of faulty items. I don't find it normal to pay this amount of money for a pallet of items which they should write off and pass directly to recycling. Such a shame you seem to be a great company!

I have just purchased 8 items of furniture via the auctions in the William George Auction Site . However another company called AJB Auctions ( who call themselves a vendor of William George ) was responsible for the items .
May I say avoid these auction like the plague ..let me explain
The items arrived in a shambolic state on 3 pallets .
One of the items had been dismantled to aid the packaging and the bollts which were removed were put in a plastic box without any information .
All the nuts and bolts for two items were missing and I cannot find a supplier for the bolts on one item . They were manufactured in China and no one can help me.
6 leg parts were missing and despite spending some time I cannot find replacements . For the record it is a Hartington Spirit corner set .
A table had a damaged corner , the bamboo was cut and frayed.
3 cushions were missing
I spoke to Kurt from AJB auctions and he declined to help as he said '' we do not have time to check the items and told me to read the terms in the sale ''.I explained that this should be marked more clearly and not small print to hide behind . I can only say that I would advise anyone to steer clear of these auctions so they do not end in the same position as me .
May I say as a little counter balance some of the items purchased were okay.

Excellent and speedy response when I received a broken item. I have had some great bargains in their auctions.would recommend.

I would thoroughly recommend William George, whenever I have had an issue it’s resolved immediately and they appear to have the customer as their focus.
I deal with a number of other auction sites who could learn a lot from William George.
Colin Aitkenhead

I personally have found the team at William, and Gorge very supportive with the last auction of Fine Antiques and would recommend this online auction house

Exellent customer service from hannah who updated me on all aspects of my query,.Query was sorted promptly,Excellent service thank you,
highly recommend William George, Excellent customer service.

I have bought several pallets of items at auction over the last few years and can't fault this company. Excellent all round.

I've sold stuff via William George Auctions and also I have bought a few bits from other sellers. In every single situation, William George customer services have acted with great integrity, honesty and reliability. I highly recommend their services to anyone thinking about buying or selling.

Purchased from these a couple of weeks.

Really quick and efficient service, helpful staff in customer services.
Shipping quote arrived quickly and courier team arranged really efficiently.

Products as described.

Thank you so much! See you soon :)

Never thought it will be so easy, lots directly from WG are great and process is smooth.

Some third party sellers can be a bit pain but WG is always here to help and accommodate your needs.

Customer service is always very great and responsive. You won’t have to wait few days just for reply.

Head of Customer Care Hannah knows to care for customers, always willing to go extra mile. Thank you.

Let me firstly say the staff are excellent

I have previously had some excellent items from William George (some not so good). However I think I have been caught out in the last couple of auctions
The previous to yesterday, I bought a rattan settee along with other things. Upon getting it home I found that the settee was fine but the cushions were sunbleached and dirty, they had been put in bin bag liners
I have just brought home an office chair which had damaged box, upon opening it there is the chair the floor support minus the castors. There is no sign of the gas lift or the connection to attach the chair to the gas lift.

whoever is putting these items in the boxes must have some idea, shouldn't they itemise this prior to putting them in a box. I can accept there might be some damage, but this is blatantly misleading by whoever is reboxing them.
It has certainly put me off future purchases.
It would be better for me to throw money out the window and save the journey to Goole

William George is a bit of a find. A small client-centered online auction with extraordinary personalised service to buyers and sellers. This is particularly valuable to people like me who are not tech wizards. The staff at WG are always quick to assist in all manner of issues. Nothing gets past them. As an added bonus they are all absolutely charming.

We use a lot of auction sites to acquire items for both our own use but also our charity and WG are hands down one of the very best.

To anyone using online auction sites, these guys plus CWH and AW (I will use initials to avoid advertising their competitors) are the three absolute professionals we have dealt with - always good items as described and amazing customer service. Avoid using Notts-based auctioneers but these guys are the real deal and the very best.

Online auctions are always a gamble. You know that you take a chance when you bid on something you can’t physically check. With this in mind, if you decide to bid, do your own research. Remember the add on costs, so bid wisely. I have found that William George give an honest description based upon what the seller/owner tells them, just like a ‘normal’ auction. I have always had concerned and helpful responses to any queries. You won’t find that at every auction site! I am satisfied that delivery charges are fair and honest and delivery is usually quick. All in all, if you are going to bid online, William George is one of the safer sites to use.

Great customer service and very friendly and helpful getting my painting delivered Internationally

Very happy and will come back for more

I recently won a pallet or returns from William George after seeing an Emily Canham video.
I expect some of it to be rubbish but was willing except that but Like Emily I could not be happier with my items.
£650 for over £5000 worth of Kitchen appliance and they all work 😃

William George are not an auction house in the normal sense.They neither see, receive or dispatch the item you have bid on. Its like Ebay but without the protection, these are just middlemen skimming a profit. If you win something and the seller isnt happy with the hammer price, the seller can just state the item is no longer available and you have to go through the refund process. As mentioned in various other post here, dont bother trying to ring them, you get an automated message saying "all our staff are working from home". Probably best avoided

Update: STAY AWAY - they even try to remove negative reviews to make themselves look better.

William George tried to have my review removed because it was negative. Dispite replying to my review and insinuating and inferring I was a nasty person for having an opinion on my experience, they tried to invalidate the review by saying to trust pilot I was not a verified customer. This was easily proven by an invoice.

Thank you trust pilot for not just deleting my review and remaining checking facts.

They are neither trust worthy as a vendor but instead of correcting their mistakes, try to have all negative responses removed!!

trust pilot is a very trustworthy platform, you can trust the negative reviews are TRUE!

I have had many great experiences with other auction houses, but this one - even with a rebrand can not change the fact they are VERY crooked and not transparent.

STAY AWAY! They have NO CONTACT NUMBER. It tells you to use a chat which is manned by the same person (they dont even send you a transcript) (A foul woman - who does not seem to read, and if she does, she must have failed at comprehension as her responses don't even answer what you asked *chuckle* bless her. Not for me to judge, but I would advise them to find a better sales rep who deals with emails).

I lost trust in them, so I asked for a bid on a lot to be removed (In advance, four days, from an auction that is yet to conclude), they said no. This is strange because every other auction house I have dealt with has been more than happy to comply, ESPECIALLY if I was in a bidding war, which I was at this point. Unless the auction house is bidding itself (which I think is the case in this instance), it is not a problem for them.

It is a SMALL auction house, so you will NOT get your money back as every penny counts for them. I cannot stress the importance of using a credit card to be able to claim money back from a misrepresented lot.

The auction house takes pictures of brand new items and advertises them as brand new, only to extend the auction conclusion. At this point, they change the description to used, the auction then closes, and you end up with items they classify as used but are only good for spares and repairs, you tell them, and they say the description (which has now been changed) says what it says. They do not give you any other imagery except a brand new picture.

ALWAYS take screenshots when you bid on something of the description AND picture together; it will help your case when you have a dispute.

STAY AWAY! Use a bigger trusted auction house and use a CREDIT CARD to protect yourself. If they do not accept credit cards....DO NOT BUY!

Side note, just an enquiry seems to qualify you for many spam emails :S. If you like giving your data away, sign up for William George!

I hope you have better luck than I did.

Edited response to wg: as you all can read, they copy and paste their response as they have the same rhetoric for EVERY negative review. They never labelled the auction was raw return.

Which is it? you have redacted a bid from me or you can not, because I was told every time you could not hence my irritation and not trusting you. As people can now see you do things when and only when it suits you. As long as they cheat you, the out come was handled well in their eyes, never mind, just don’t use them.

I have not insulted anyone, i simply observed - if a question is answered with a wrong answer, Is that due to a failing in comprehension or not reading the email, hence I will not judge and leave you to pick a logical answer.

I’m reference to the system being the same for all, it seems they have favoured clients if one minute they can redact bids and other occasions not as they seem to have highlighted, it is possible to have a bid removed. Thank you for making that clear.

Conclusion:

All they do is put the ohnus on you instead of actually delivering a good service.

Great customer service as always from Charlotte Townsin. Prompt replies, efficient and professional. Thank you