William George Bewertungen 

Quick and accurate response to an email enquiry on an auction lot that was missing information from the description, the information confirmed the item was not the size I needed and save me what could have been a wasted purchase, thank you!

As Head of Customer Care Hannah is amazing! She answered all my queries really quickly and was exceptionally helpful, kind and friendly. A real asset to the William George team. The whole buying experience was extremely positive. Also really competitive P&P rates for purchases. Highly recommend them. Thanks - I will buy from you again.

Having used William George for a number of years I have always found them very helpful and always happy to help. This week was no exception with my query regarding a recent purchase being dealt with so efficiently from start to finish by Hannah taking ownership and keeping me updated.
Thank you for your excellent customer service it is really appreciated
Dave Twigg

Apart from no phone, which is strange but a lot of companies are doing the same. The company has been fantastic dealing with problems. Have had several happy lots one fantastic lot.

Helpful and quick response service, items as described. I recommend :)

Lovely company to deal with so far! I've only had my first few deliveries but Hannah was super lovely and clarified my newby queries :) Would love to see them bring new retailers into the mix in the future!

Great products, fantastic customer care, nothing is too much trouble to make sure their customers are happy. I would recommend William George to anyone ( but not too many,don’t want them taking all the goodies)!*****

Avoid the John Lewis pallets from William George and burn your cash instead. Absolute rip off. Clothing all impossible to sell, bobbly jumpers, holes in socks, single gloves, missing buttons, branded stuff missing all together. From a full pallet of approximately 20 electrical items, not one worked. One pallet didn’t turn up at all, William George blamed couriers, then broken down truck, then said the goods had been damaged when a consignment of insence fell on top of it. I said send it anyway but they refused. Cheeky kids all working from home, no main office or phone number for William George, therefore they take no responsibility and get away with the no refund policy you agree to when you bid.

After Sales enquires are promptly addressed, the best customer service i have encountered for a very long time, I was provided with an immediate updates.
My issue was addressed by Ms Hannah hamilton-smith and I was extremely pleased that within couple of days she concluded the matter. Thats a clear sign of a company who care for their buyers, should be 6 stars, but trustpilot only allows 5 !!! Will definitely be purchasing more stock..

More high quality items bought at a good price from William George online auctions

was out bid on a item then contacted by William George and offered the item as the highest bidder fell through was this fate i then made an offer it was accepted all dealt with very professionally with smooth transactions and delivery to follow well done to Hannah and her team and cant thank them enough great stuff and they will get my money every time

Any business is only as good as how they sort things out when they go wrong. Charlotte and the rest of the team sorted my problem out quickly, efficiently and without any drama. Excellent customer service, and without hesitation I will buy from you again.
Many thanks,
Michael

I bought a diamond tennis bracelet from the online auction place ibidder , I thought I had bid for a 7.67 white gold f-g SI new and unworn tennis bracelet with a GIE certificate for authenticity - I made the mistake to be confident in that the certificate was genuine ! Why would
I or anyone ? then need to independently check the item for authenticity I thought that’s what the certificates are for right ?? Far from being so it turns out after 2 years of me thinking this was a genuine sale - I wanted it valued for insurance purposes the certificate is not enough it needs to be checked in person , the stones all have surface reaching cracks ! Yellow fractures - have been fracture treated apparently only out of the uk do this - and that if I was to have this cleaned in an ultrasonic machine the glass filled in between the cracks would fall out from the heat and waves - and so would the stones, I was then contacted by William George after looking at my bank statement to see I transferred money to auction rebel Ltd , I used companies house as they have and hold no way of contact via phone online at all ! Had to call their registered address Brooks and partners who are their accountants to ask them to call me , Hannah called me on an unknown and blocked number I asked for a number to contact her back and that’s always switched off , she said that the retailer asked why I didn’t insure it sooner which is irrelevant and not compulsory is it ! And that the report from a jewellers which has been opened for over 30 years ! Incredibly reputable wasn’t a genuine report even tho it’s been done by a gemologist ! How could anyone ever win with comments back like this ?? Not even William George sorry auction rebel Ltd check the items auth or if it’s genuine they rely purely on a certificate that’s clearly fraudulent . I wouldn’t buy anything from these unless your willing to take the time once it’s paid for to check with a jeweller but even that doesn’t work so I’d just stay clear buying gold or diamonds from these or anything ! Hannah from customer service told me she’s got a case ongoing for a Rolex so I was not the only one since joining in April. Check companies house William George is dissolved and you won’t find a contact number anywhere! I was also told to take legal action so just goes to show the lack of remorse for their customers once they’ve taken the money .

I have bought several items here that in general I was very pleased with. I can also say that recently I had a problem with one of my purchases and Hannah Hamilton-Smith help me sorted. All I can say is that I really appreciated her going the extra mile for me. EXELLENT CUSTOMER SRVICE!!!

The customer service is excellent. Hannah always replies promptly and goes the extra mile to resolve any issue. I have always received informative replies to any queries I have sent.

Really disappointed with the pallet I received all the items were wet and frozen nothing good inside.

Apart from product the best thing any company can offer is excellent customer service and William George have this in abundance. Those at front of house respond to any queries I may have almost immediately with polite professional responses with a bit of humanity thrown in. A lot of smaller companies and larger ones for that matter could learn a lot just by taking a leaf out of the William George book. Faultless. Hannah my fee is in the post and looking forward to spending my 10 zillion pounds :) x

I sent a message and received the response almost immediately

Customer Services are first class!
Any query is dealt with speedily and professional and alsways very helpful.
Hannah and Ellie are a credit to William George 😊

Been doing purchases with William George and great offers and great staff, Hannah & Ellie are just superb.

Many auction companies offer deals but this is the REAL DEAL