Excellent company to order through. This is our second kids bike. Prompt delivery. Incredibly helpful customer service who notified us ahead of delivery that an accessory ordered did not match the bik... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
We visited Wicken toys multiple times to choose our garden equipment, each time the staff at wicken Toys were always so friendly and helpful, they weren't pushy at all and genuinely wanted to help us... Mehr ansehen
Great service! The price was good, trampoline installation ridiculously quick, communication of what was happening good too. Point to note is you can't choose a date/time slot for delivery when acc... Mehr ansehen
Very good company, I had a problem with my order, I rang them and they sorted it within 30 minutes, no hassle just sorted. I would use them again and recommend them to anyone. Thanks for a good experi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.
Wicken Toys Ltd Details
Vom Unternehmen geschrieben
- Great Customer Service
- Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
- Biggest Display in the UK!
- There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
- Free Delivery over £120.00
- All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.
Kontaktinformationen
Whittlebury Road, MK19 6BJ, Milton Keynes, Vereinigtes Königreich
- 01908 571233
- sales@wickentoys.co.uk
- wickentoys.co.uk
Visit Our Display Site
4,8
Hervorragend
6668 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Not worth the money!
None of the screws were included in packaging. The wood was so rough it needed to be sanded down and treated, as while trying to put together it caused splinters.
The bottom step also has a large gap, which is dangerous, and an extra piece of wood needs to be added.
19. Mai 2026
Antwort von Wicken Toys Ltd
Hello Matthew
We are sorry to read that you have been disappointed with your purchase.
We have searched our records using the email address linked to this review but unfortunately have been unable to find any correspondence from you regarding these concerns. Had you contacted us, we would have been more than happy to help investigate the issues raised and arrange any missing parts or replacements where required.
Regarding the screws, if any fixings were genuinely missing from the packaging, this is something we would always resolve quickly by arranging replacements.
In relation to the timber, the wood used on these products is pressure treated for outdoor durability and does not require any further treatment for longevity. As timber is a natural material, some surface roughness can occasionally occur, but we would always be happy to review photographs if there was a concern regarding the finish.
With regard to the spacing on the lower step, this is part of the original product design by Plum. Their play equipment is independently safety tested to the relevant standards, and certain gaps and spacing are intentional requirements to help prevent entrapment risks. For this reason, adding additional timber to alter the spacing may actually compromise the intended safety design.
We would still welcome the opportunity to look into your concerns properly. Please contact us directly with your order details and photographs so we can investigate and help resolve any genuine issues.
Kind regards,
Wicken Toys
Brilliant service!!
Brilliant service ordered a berg kart,flag and number plate, had a call checking if the number plate was for that kart as it didn't fit so was nice them calling and advising me and not just sending it out like most companies would! Shows they actually check the orders and are still human
18. Mai 2026
Only ordered item for a 4 Year old's…
Only ordered item for a 4 Year old's birthday late afternoon and delivered first thing the following morning!!!
Perhaps? fortunate and coincidental delivery schedule but nevertheless very pleased.
Product very well packaged gratefully received and in use already
18. Mai 2026
Very good product at fair price.
15. Mai 2026
Excellent all-round
Very good customer service. Quick response when I had a query regarding delivery.
Delivery driver was excellent and product arrived on time.
My little grandson has hours of fun on his new slide, thanks to Wicken Toys.
15. Mai 2026
AMAZING SERVICE
Ordering was easy. Delivery was quick.
Communication was superb. I ordered the small BERG swing set, and thought I couldn’t fit the nest swing on it… I mentioned it to the driver and later the same day.. the shop rang me with a solution. Absolutely AMAZING. Thank you. Would highly recommend ✔️
28. Mai 2026
A pleasure to to business with you
Fast response, agile and versatile to fit in with delivery. excellent installation and service too.
hours of fun since!Thank you
27. Mai 2026
Exceptional
Exceptional! A trampoline delivered and put together the next morning. Assembly took not even 30 mins!
27. Mai 2026
Excellent
Excellent. Delivered and installed our new trampoline in our garden in less than an hour.
21. Mai 2026
Very happy with customer service
Very happy with customer service
Driver very friendly and put where I asked
Hasn’t been made yet
8. Mai 2026
Fantastic service
Fantastic service, great price and the delivery driver was amazing. Thank you.
8. Mai 2026
5+ rating from ordering to receiving…
5+ rating from ordering to receiving absolutely brilliant will be buying from here again the climbing castle and slide is awesome and the berg go kart is fantastic thankyou wicken toys
18. Mai 2026
I always use this company
I always use this company. Their customer service is excellent and they sell quality goods.
5. Mai 2026
The product was just as we ordered and…
The product was just as we ordered and were very happy with that hence the 3stars. But to get the product here I paid for next day delivery and it took nearly two weeks to arrive and the delivery company wouldn’t follow delivery instructions either. Please change your delivery costs to reflect the poor delivery service
2. Mai 2026
Antwort von Wicken Toys Ltd
Hello Mrs Gilbert,
It is great to hear that you are pleased with the product.
I have looked into the delivery timeline for your order and wanted to clarify what happened. Your order was placed on Friday 1st at 15:29, which was after our 14:00 cut-off time for next working day delivery. As this was also a bank holiday weekend, the order was collected by the courier on Tuesday 5th, which was the next working day.
The tracking shows that a delivery attempt was then made on Wednesday 6th at 09:07, with a card left when no one was available to receive the parcel. The system then shows that the delivery was rearranged at 13:44 that same day, and the parcel was successfully delivered on Friday 8th at 11:38.
From the tracking information available to us, the courier attempted delivery on the next working day after dispatch. We are sorry if the delivery experience was not what you expected, particularly regarding the delivery instructions, and we appreciate your feedback.
Kind regards
Wicken Toys
Delivered in a timely manner
Delivered in a timely manner. Tracked with notifications all the way.
4. Mai 2026
Great customer service
Great customer service, very helpful. Bought the trampoline out to my car. Friendly and helpful. Lots of stuff to see and try. A*
1. Mai 2026
Great service
Great service, ordered the set and got a courtesy call to tell me when it would be delivered. Delivery driver was very helpful when it arrived. Product was as expected from the picture and a great upgrade from the previous set we had. Little lad loves it.
5. Mai 2026
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