Whistle & Wag Bewertungen 

Very easy to complete

Very easy and straight forward i had a look at many other insurance companies and felt this one was right for me

When I asked a question via email I got a phone call 2 hours later my claim went through and I was paid out a week later so quick and efficient highley recommend

I have had three major problems with my bischon Sam over the past three years and each time you have been of enormous help in settling my claim. Very efficient and extremely helpful service. Thank you. Sam has gone now but you dealt with his demise in a very gentle way thank you.

The best company to insure your pets with, I would recommend 100% recommend! Totally stress free, and very quick and responsive! Thankyou

Very easy to sign up to this insurer and pick the cover you want. Unfortunately I needed to claim but the process was very easy and they paid out incredibly quickly. I wanted to cancel as my pet passed away, so I sent an email and it was sorted out within 1 day.
Very impressed and I will use them again.

Fast and easy to claim for my cat. Simple claims process, quick payout.

Excellent company, no surprises. Highly recommend. Will be renewing for the third year.

My pet dog Ruby passed away end of January this year and the insurance company were awful. They have done everything not to pay us claiming pre existing condition even when our vet as they asked wrote a letter explainnit wasnt pre existing and why. They even tried to link the condition of dimemsia with some other illness which was not linked and laughable. They then advised would pay out for that but after the excess we wouldnt be getting anything. No one to speak to, just a faceless company. Wouldnt recommend. Also beware that they say they cover death of pet but so many hoops to jump through i just wouldnt bother. You have to have original purchase receipt. They dont cover pets over certain ages totally laughable
We were alway on time with payments and renewed with them wish i hadnt bothered.
Finally they took a payment for the month then cancelled policy due to passing of Ruby but no refund of that payment they had taken.

Customer Service is excellent!
Empty genuine!
Not rushed or pressured into anything whilst I was grieving the loss of my pet, aka family member!
Kept me up to date with my claim!
I was felt like my Billy meant something and not just another claim, and that my loss was met with sympathy, care and excellent customer service
Thank you as it meant alot during this difficult time x

No customer service phone contacts
Bills not fully covered so ended paying huge bills for my cat and my dog
Would not recommend this company
We went to another insurance provider

Customer service response time very good via internet but prefer speaking on the phone.
Insurance policy wording for an older person very confusing and not friendly. I had to take my policy to the Vets who actually hire someone who deals with Insurance so that I could get piece of mind, that I had everything covered.

Sadly, we've needed to make 3 separate claims over recent months, for the 1st time ever. Each of these 3 claims has been processed and approved incredibly quickly. The claim for one of our cats was following her having to be put down suddenly and at a young age which was a huge shock for all of us. W&W were really kind and sensitive in how they handled the claim, and the following closure of her policy. Can't fault this company at all!

Excellent service, and compassion shown was just lovely.

Great service, simple and fast claim process

Excellent, easy & most efficient, with options for level of cover on taking it out.
Very impressed.

The premium for our aging Boxer hit £200 per month with our previous insurers and despite having the utmost confidence in their service delivery it just became too much.
Whistle and Wag came to our attention through a comparison site. Their quote was reasonable and the cover matched our needs. Signing up took a matter of minutes.
Unfortunately our beloved pet passed away on the 20th December, as a consequence of which we had to cancel the policy. I was initially concerned that it could only be done by emailing the company. However, I needn't have worried, my email was answered within minutes and the policy immediately cancelled.
Whilst I cannot rate their service delivery, based solely on my limited experience I would definitely use them again.

Joined this so called high rate insurance company in February,my cat got ill , she was 12 had a chest infection,back wards and forwards for over 6 months to the vets were eventually she had to go to the animal hospital diagnosed with lung disease,had to have her put down in September she was really poorly,broke my heart so much, the total cost of all the vets bills was over 3 thousand pounds,to be told the I wasn't covered because it was pre existing!!! Firstly they were not interested in one bit in paying out, secondly there not interested or sympathetic in the least about my cat bailey! Thirdly you can't speak to anybody it's email portal only! So people beware before signing up to this non sympathetic shambolic company, stay clear and lesson learned!!!

We initially chose Whistle and Wag for their great value and options for cover for our dog, Archie. Unfortunately we needed to make a claim for Archie this December for an unexpected lumpectomy. Whistle and Wag was fantastic - they responded to my queries swiftly and the claim was reviewed and paid out in less than two weeks of my dog’s procedure.

Highly recommend!