Wall Mounted Electric Fires Bewertungen 

Get what you pay for, unfortunately.
Where to start....In levels of annoyance ; 1. When the display is on only for affect, (no heat) it is very noisy, with an enjoying loud hum which can be heard over the TV ( and I am partially deaf 40% of hearing left) I have put in a request to speak to someone via contact us and left a mobile missive, but as yet nothing! 2.l This is replacing an old Celsi unit and the flame pattern is terrible, in comparison... too frantic (fast) and of very poor in quality. 3. when the unit is on the wall you can see the unsightly top workings of the fan and screws on top, this looks cheap and nasty, really poor, when albeit for a couple of inches more glass it would be covered up and hidden. 4. The remote has no memory of last settings and has to be changed to the least enjoying colour setting each time. Pus the remote does not come with batteries...and you have to press the buttons twice to get it to work. (that's all functions, including on) On the whole, not impressed and would not buy again. Not holding much hope out for the 2 year guarantee standing up for much when you can't talk to someone.

So I purchased an electric fire from truflamefires.co.uk, it looked really nice on the website and it seemed legit been one of the first recommendations on Google and they arent exactly cheap. The fire came faulty, I believe a motor fault that makes the fires make a jerking noise and freeze still. I contact Chris on whatsapp his preferred method of contact off his website to tell him about the issue, he guided me on unscrewing the front to see if something was jamming the motor which it wasnt, so he offered to send out a replacement. I got the replacement fire and all seemed well, I expected this one to definitely work, about 10 minutes into been turned on the fire started making that horrible grinding noise again and the flames stuck. I contact Chris again to tell him about the issue and he seemed quite angry about it, asked me if I had the original collected yet, because he definitely hasn't sent a courier to collect it. I told him both fires are boxed and ready for collection and I'd just prefer a refund and asked what day the fires will be collected and if I will get a time slot so I can definitely be in and he just put back OK. The courier came to collect and luckily we was in, I sent him a receipt of collection and he replied thanks. I opened a dispute with the bank because to be honest the way he got angry at me over the fireplaces not working and then minimal replies made me quite uncomfortable to deal with him. A few days later I get a text saying your truflame order is out for delivery, so I text him saying did you send out another fireplace? I didnt want another I just wanted a refund as ive found another fireplace elsewhere. He replied with did you open a dispute against me? You have ruined my shopify account, its stopped me been able to get more stock and that im just trying to ruin his business, I said I did not want to do any of those things I just wanted a refund. Chris then went on to try talk me into closing down the dispute and he will send me a refund, claiming he cant refund me while there is a dispute in place and trying to make me feel bad by saying things like I cant believe people want to destroy small companies like this, keep the fire as a good will gesture and ive ruined his family business by doing this. I contacted my bank and they advised me to never close a dispute as that takes away any power of them helping me getting my money back and it becomes a civil matter, but if he refunds me the dispute will automatically close. I messaged Chris saying I do not want the fire and the bank has advised me not to close the dispute until I get a refund. He replied keep the fire, youve already ruined my business, he tried to help me and to leave him alone. A couple of days later he messaged me saying the dispute will be closed now, ive refunded you. I still haven't received a refund and Ive asked for proof of a refund and he sent me a screenshot of a shopify refund which I dont even believe to be real, as the bank and shopify have no record of this. So ive asked Chris again if he knows what's happening about the refund, hes continued to say ive given his company a bad name, hes going to struggle to trade now, and hes changed his mind about the fire he didnt want to collect and he now wants it collecting. We are coming up to 1 month after purchase and Im left without a fireplace and my money still missing. In all honesty this has been a really stressful time for me especially just after moving house and struggling with learning difficulties. All hes done is made me feel like im a bad person for receiving 2 faulty fireplaces and hold my money for as long as possible it seems, very unprofessional. All this could have been quickly resolved with a simple refund but instead is holding the money as long as he can while been quite nasty to me over whatsapp. I wouldn't advise you buy here honestly unless you are happy to take a risk in a lucky dip of fireplaces what may or may not work, and if it doesnt a long winded horrible process of getting your money back.

terrible , bought a 60 inch "premium" fire 9 months ago . we lost our remote and tried too contact the seller for weeks and months for them to eventually get back to us and cause a argument and refused to sell us a new remote .

we left a review then he got back in touch asking for us to remove the review and stating he knows were we live which we laughed off he will send us a remote which he never did if we removed the review which we felt we had no choice as we needed the remote
well the remote never came and now he's a TRU review of the guy you buy off he's a arrogant idiot who threatens he's customers and begs for you to remove bad reviews ,all messages are here to prove .

Paid extra £10 for Saturday delivery, it was delivered on a Monday. Contacted the company about this, they said they would reimburse the £10……they didn’t. Fire had 2 screws missing, I found one but not the other.
Bit of a cowboy firm it seems, I would use with caution.

I am so frustrated! I have now contacted this company by e-mail twice with an issue regarding my fire (not working) and they have yet to respond.

Looks very nice & well weth the money so very happy we my purchase

I was disappointed that heat only comes out of the middle vent so doesn't heat my room. It looks beautiful and everyone comments on it but I wanted to be warm in winter.

We ordered this fire to replace our inset gas fire which was getting past it's best. I chose this fire not only for it's very competitive price, half most of the competition, but also because it looked fantastic and modern. The fire was easy to install, with comprehensive instructions.
Changing the fire media is a simple 5 minute job.
In the months since we purchased this fire it's had a winter of use and has proved 100% reliable.
Would highly recommend.

Great company to deal with, always fast delivery and excellent value for money.

Good Company, you could actually speak to the boss on the telephone, who gave me all the information I required, Very pleased with the product and it has made such a difference to our room, which we had for a year now.
DH

I purchased a fire from this seller in November. The fire stopped working in January I tried to send the item back was told I would have to send the item back at my cost which was £140. Three times the courier tried to deliver but they wernt there. Resulted in the item being damaged on the third attempt. Seller now saying it's not their problem, they are not a shop and the courier should have left with a neighbour. Please avoid buying from these!

Delivered on time, details on website correct. Easy to fit.

Prompt delivery and competitively priced wall mounted fire in slick modern design.

Quick delivery and item was good quality for the price.

Avoid this company at all costs. I purchased a fire which never worked from day one. I made several attempts at making contact to which there was no reply until I messaged him on WhatsApp. He asked for a video of the fire plugged in which I sent him and asked a few other questions but then went off grid again. I eventually asked for a refund and he then said he would replace the fire and again dropped of off the radar. I then said that I wanted a refund as his customer service was dreadful and he asked if I had the original packaging and the pallet which I said I had, he then went of radar again. He left me no option but to get paypal involved to gain my refund, paypal then contacted the seller and he agreed to give a refund once I returned the item, so it cost me just over £72 to return an item that was broke from the start. So he gets the item back and I'm out of pocket what a joke of a company.

Got fire from this company great price.lovley fire placed order came couple days.would buy again off them brilliant

Prompt delivery
Good value

Bit noisy & heat output not very good .

Easy to order, reasonable price, delivery was really fast. The fire is a perfect finishing touch to the room & having a choice of colour options for the flames & back light make it just lovely.