VPZ Bewertungen 

The Derby branch is a very popular store because all staff are faultless in customer care and have exceptional knowledge of VPZ products and the health benefits of vaping over smoking. I visited the lovely store today and Ali was extremely warmhearted & knowledgeable about my VPZ requirements. Her gentle sense of humour, people skills and incredible empathy go hand in hand with her knowledge of cost effectiveness for the customer. She is an asset to the store and her manager. She values her colleagues too and enjoys working there - which is a rarity in today’s workplace! Great lady, great staff and fabulous products. Unequalled. 👍🏻😌🌸

Went into the shop to buy some vape stuff and the guy behind the counter refused to sell to me as my daughter was standing outside the shop. I've spent thousands with vpz over the years and I will never be back again. You've lost a customer.

Whenever I’m in need of anything Vape Related, Jared is the go to Man for the job.
Always a pleasure and a get crack up.

Spoke to Jarred, very helpful and polite. If you ever need anything Jarred is your man

What fabulous staff in the Sheffield centre branch. Really helpful and very knowledgeable. I could not have asked for better service. They sold me a multi charging kit to put in my keyring just what I needed. Use this shop it's the best.

I visited the Exeter store today and was greeted by Luke with a smiling and bubbly manner and took time to go through different flavours of vape juices and the new devices that he had in store
Keep up the good work Luke as I will be back

I’ve Always had positive non problematic experiences with vpz over a long time.

,I’ve been a good customer & Could not fault them (UNTIL) very recently when I was due a refund & wasn’t unlike a comedy of errors/misunderstanding by vpz which had me going in circles more/less by going from one vpz branch to another from appox 7th-18th feb ,Then alas I got my refund finalised.
Im sure their refund procedure could probably be more straightforward ,Quite embarrassing .
Ironically the refund was all cleared up at the very 1st branch I went to prior to my wild goose chase to the other vpz store .
On a positive point with this ordeal,credit to the lady in the other vpz branch who got the ball rolling despite the refund finalisation being a somewhat lenghthy muddle..
Needless to say I won’t be returning.

I visited the Swindon store for the 1st time today. As soon as I walked in I was greeted by the store manager, he was extremely helpful, he showed me the huge variety of options and I found the the juice I was looking for. All in all a great experience.
If there was an app for the shop then this would definitely be the go to for all my vaping needs.

I don’t like having my time wasted and usually the guys in store are really good. My car is in the garage so I ordered online and selected my current address. When it processed it said my old house which I can’t get to. I sent an email and got a rude reply from a Fiona and don’t appreciate being spoken to curtly when the glitch isn’t my fault. Had to reprocess my order and now wait for the other one to be refunded. Frustrating UX and not even an apology. Clearly this is an issue their side as she told me to delete the old address when it goes through. A little customer service goes a long way and this is the first experience I’ve had in literal years god bless my Poor lungs of being a customer.

Bought a vaporesso from the Cumbernauld branch late yesterday. Took it home, primed it and was obviously coil had malfunctioned. Took it back this morning and was told they wouldn't refund or replace as the battery pack was working. Wouldn't even give me a new coil. Will not be back.

Sorry to have to do this but I feel that I need to amend my last review of my experience with this company. My view has not changed as to the friendliness of the staff just that the advise given was not what I expected. A couple of weeks ago I went into a VPZ branch for the first time looking to move off cigarettes and my pipe to a vape. I had done some research and thought that a Geekvape B100 kit was a good fit. The branch had a unit in stock so I bought it. Today I visited my local branch only to be told that they did not have replacement coils. The staff member then checked on stock at another store close by (the one from which I made my original purchase) and they had no stock. I was directed to another vape store only to be told that the model I had purchased was old stock and should try Amazon!! What is the point of having a loyalty card when I can’t buy the needed accessories? Why was I not told that this is an outdated model? I am not happy at all and query whether I should go back to a VPZ store

Been a while since I visited this store. Didn't really know what I wanted, and I asked lots of probably unnecessary questions. The two lovely staff members, Dominque and another lady answered everything with a smile, super friendly, attentive and knowledgeable. Great little shop, has everything you need and lots of flavours. Highly recommend.

I have been using VPZ only for four and half years.
The last two weeks Leeds city center haven't had the pods I need and can't get them anywhere else.
I was told two weeks ago they would order.
And didn't poor.
Considering using another company

I order from VPZ all the time for all my vaping needs. Delivery is super fast. I order and a day later I recieve it. Customer service is super helpful and friendly both online and in store. I always recommend VPZ to any of my friends who vape :)

Friendly staff. Great shop. I have been using them for a good while.
Very disappointed when I went to recycle my used products to be told they have stopped the service.
Why why why!!
Surely it's the least you can do for your customers and the planet.
I might have to find another company that recycles.
What a shame

In store the staff are well educated and in my experience usually go the extra mile. When buying online however 🤦‍♂️ they give an option for next "working day" delivery and charge on the heavy side which is fine as its an option... but when its not delivered on the day you paid for, you contact them and get zero sympathy, no rearrange date, no refund just a "sorry no refund" "your fault" message and basically told to deal with it haha. So in store excellent, online and customer service is just shocking.

Walked in off street wanting to reduce size of my current vape .vikki was very helpful and gave me outstanding service 👏

I am a firm favourite of your products and just wanted to give feedback on one of your employees. Eliot from the Lanark shop is a credit to your business and is a true professional. Always chirrpy, cheery and knowledgeable, this guy knows his stuff. After 50 years as a smoker he helped me so stop and I haven't touched a fag in 18 months. I will be indebted to this young man forever. I am so happy to be an ex-smoker now and it's thanks to him and his knowledge. This guy is one of your best assets. Thank you VPZ and thanks Eliot.

Went to the shop in Cwmbran and the man refused to serve me because I didn’t have ID even though I have an account set up with them and have been going there for 2 years so didn’t think I would have to present my ID again

Excellent. Went to the Edinburgh Porty shop. The owner was fantastic and really knowledgeable. I have been a smoker for 30 years and finally took the plunge to start vaping (hoping to quit eventually). I was talked through what would be best to start with, no big sell and he was happy to discuss my concerns and questions and didn't rush my decision. Now been vaping for 3 months and haven't touched a cigarette first time ever. I have also shopped online and again brilliant service orders been delivered super fast. Can't fault and highly recommending. There is no hard sell and they are happy to answer your questions. Done the online chat too and again brilliant and helpful. Thank you. Definitely no going back to smoking cigs.